SilverFast-LSI

SilverFast-LSI

Lives in Germany Kiel, Germany
Works as a Representative
Has a website at www.silverfast.com
Joined on Feb 19, 2021
About me:

I'm a representative for SilverFast from LaserSoft Imaging. SilverFast has been the world's leading scanner and digital imaging software for decades. SilverFast is the standard in the field of Scanning and Archiving Software, featuring powerful highlights like fully automatic IT8 Calibration and Multi-Exposure function (both patented). The printing solution PrinTao 8 has great success in the area of Large Format Printers since 2013.

Comments

Total: 7, showing: 1 – 7
In reply to:

Jim: I use SilverFast 9 and it is, IMHO, the very best scanning software on the market. Yes, you do have to make friends with it but once that's done the results are terrific. I'm currently scanning my aircraft slide collection using a PowerSlide 5000 scanner. The image quality is outstanding and the scanner supports batch processing (up to 100 at a time). Here's a link to view some of the downsized images: https://www.flickr.com/photos/jimandtina99/

One item that the author of the comparison missed is that you DON'T have to cancel images one by one if you're batch processing with SilverFast. Simply hold down the ALT key while clicking on the cancel button and the entire batch is cancelled.

Having also used VueScan (but not EpsonScan), I can say that there's no comparison. SilverFast is truly in another league for slide scanning. It costs more money, takes longer to make friends with, but it's money well spent if you have a lot of slide scanning to do.

...one man's view.

Hi Francis, you're right and thx for your clarification. I will raise this in the next meeting with our developers to make the option to cancel the entire batch scan more visible in the UI. Have a great week and safe scanning! - Jan

Link | Posted on Apr 19, 2021 at 09:25 UTC
In reply to:

Mister_C: Been using Silverfast 8.8 SE Mac for years now, but upgraded to 9.0.1 AI Studio. There are a few nice features in V9, but it still has some significant issues.

1. iSRD routinely crashes during Save.

2. iSRD corrections are frequently incorrectly offset; corrections are not applied to the proper location. The algorithm used to match the infrared scan's grayscale mask to the image is easily confused. There is a (lame) way to adjust the offsets.

3. Adding to the iSRD mask is buggy and futile.

Lasersoft's support is breathtakingly awful. It's shameful. I've reported (1) and received no reply for 2 weeks, despite follow-ups. Finally, an apology reply from "Boris" who claims he is new. 2 weeks later, they claim to be able to reproduce this, and will be releasing a new version in a few days. That was on March 3rd; they've not replied since. Meanwhile, the crashes continue, sometimes more than a dozen per roll of film (I've devised some workarounds). Dozens of wasted hours.

@Mister_C I just found your support request in our ticket system. Will investigate this now and report back here and via email. - Jan
P.S.: Not sure why my last comment has been posted twice, DPR seems slower than usual this morning here in Germany.

Link | Posted on Mar 30, 2021 at 06:54 UTC
In reply to:

Mister_C: Been using Silverfast 8.8 SE Mac for years now, but upgraded to 9.0.1 AI Studio. There are a few nice features in V9, but it still has some significant issues.

1. iSRD routinely crashes during Save.

2. iSRD corrections are frequently incorrectly offset; corrections are not applied to the proper location. The algorithm used to match the infrared scan's grayscale mask to the image is easily confused. There is a (lame) way to adjust the offsets.

3. Adding to the iSRD mask is buggy and futile.

Lasersoft's support is breathtakingly awful. It's shameful. I've reported (1) and received no reply for 2 weeks, despite follow-ups. Finally, an apology reply from "Boris" who claims he is new. 2 weeks later, they claim to be able to reproduce this, and will be releasing a new version in a few days. That was on March 3rd; they've not replied since. Meanwhile, the crashes continue, sometimes more than a dozen per roll of film (I've devised some workarounds). Dozens of wasted hours.

@Mister_C Hi, I‘d like to apologize for your support experience with us. We apparently screwed up here. Would you PM me your email address or ticket number so I can take a look at your support request and possibly speed things up for you and others. I realize this won‘t bring back the wasted hours you had to invest but I will raise awareness internally to prevent these things from happening again. Please accept my apologies and thanks for your response - Jan

Link | Posted on Mar 30, 2021 at 06:21 UTC
In reply to:

Mister_C: Been using Silverfast 8.8 SE Mac for years now, but upgraded to 9.0.1 AI Studio. There are a few nice features in V9, but it still has some significant issues.

1. iSRD routinely crashes during Save.

2. iSRD corrections are frequently incorrectly offset; corrections are not applied to the proper location. The algorithm used to match the infrared scan's grayscale mask to the image is easily confused. There is a (lame) way to adjust the offsets.

3. Adding to the iSRD mask is buggy and futile.

Lasersoft's support is breathtakingly awful. It's shameful. I've reported (1) and received no reply for 2 weeks, despite follow-ups. Finally, an apology reply from "Boris" who claims he is new. 2 weeks later, they claim to be able to reproduce this, and will be releasing a new version in a few days. That was on March 3rd; they've not replied since. Meanwhile, the crashes continue, sometimes more than a dozen per roll of film (I've devised some workarounds). Dozens of wasted hours.

@Mister_C Hi, I‘d like to apologize for your support experience with us. We apparently screwed up here. Would you PM me your email address or ticket number so I can take a look at your support request and possibly speed things up for you and others. I realize this won‘t bring back the wasted hours you had to invest but I will raise awareness internally to prevent these things from happening again. Please accept my apologies and thanks for your response - Jan

Link | Posted on Mar 30, 2021 at 06:16 UTC
In reply to:

EricHiss: I'd go with Silverfast based on the sample scans you posted. Silverfast seems to be the only one which gives you fine detail. You can change color later, but you can't add detail later, and sharpening film scans is way trickier than with digitally captured images.

Yes, rpjallan, I think you're right and I think Alan2dpreview is also making a valid point. There are limitations in the hardware that you just won't exceed with any software, period. But if software is uniquely tailored/specifically adapted to a particular piece of hardware it can make sure to use the physical performance of the hardware to the maximum, by not falling below the limitations. - Jan

Link | Posted on Mar 12, 2021 at 11:30 UTC
In reply to:

Jim: I use SilverFast 9 and it is, IMHO, the very best scanning software on the market. Yes, you do have to make friends with it but once that's done the results are terrific. I'm currently scanning my aircraft slide collection using a PowerSlide 5000 scanner. The image quality is outstanding and the scanner supports batch processing (up to 100 at a time). Here's a link to view some of the downsized images: https://www.flickr.com/photos/jimandtina99/

One item that the author of the comparison missed is that you DON'T have to cancel images one by one if you're batch processing with SilverFast. Simply hold down the ALT key while clicking on the cancel button and the entire batch is cancelled.

Having also used VueScan (but not EpsonScan), I can say that there's no comparison. SilverFast is truly in another league for slide scanning. It costs more money, takes longer to make friends with, but it's money well spent if you have a lot of slide scanning to do.

...one man's view.

@ Francis Sawyer - I don't think Jim was being neither apologist nor defending anything, he contributed helpful information imho. I would like to understand your UI-comment better, the Alt key is also called the Option key and in this case instead of cancelling a single scan of the pending scans in the queue the user can hold down the Option key to optionally cancel all pending scans. My point is using the Alt-key is not an uncommon UI element rather a common modifier key and widely recommended as a shortcut to a convenience and/or power-user feature in UI guidelines. Don't get me wrong, I don't intend to lecture you just being open for criticism and eager to learn from it. Safe scanning! - Jan

Link | Posted on Feb 25, 2021 at 11:03 UTC
In reply to:

Jim: I use SilverFast 9 and it is, IMHO, the very best scanning software on the market. Yes, you do have to make friends with it but once that's done the results are terrific. I'm currently scanning my aircraft slide collection using a PowerSlide 5000 scanner. The image quality is outstanding and the scanner supports batch processing (up to 100 at a time). Here's a link to view some of the downsized images: https://www.flickr.com/photos/jimandtina99/

One item that the author of the comparison missed is that you DON'T have to cancel images one by one if you're batch processing with SilverFast. Simply hold down the ALT key while clicking on the cancel button and the entire batch is cancelled.

Having also used VueScan (but not EpsonScan), I can say that there's no comparison. SilverFast is truly in another league for slide scanning. It costs more money, takes longer to make friends with, but it's money well spent if you have a lot of slide scanning to do.

...one man's view.

Thanks Jim, andyc61 and more for the positive comments. Great to hear and thanks for being a customer. I'm kind of late to the party here but "the more , the merrier" :-)
Jim, thanks for sharing the flickr link to your interesting aviation archive. We always love to see awesome images created by our users plus we loooove planes, as some users might have guessed correctly already.
I'm glad to be here and will try to contribute as much helpful information as good as I can and hope my arrival here is welcomed. Safe scanning! - Jan

Link | Posted on Feb 25, 2021 at 10:29 UTC
Total: 7, showing: 1 – 7