prospects

Joined on Jul 1, 2018

Comments

Total: 7, showing: 1 – 7
In reply to:

Magnar W: Search for "Broken camera shutter (brand name)" or something like this. They all have their history with early broken shutter mechanism. Plenty of examples.

What does this tell? The mechanical shutter is a delicate construction that probably would last for as many exposures as promised, and more, but sometmes fails much earlier. This is a risk we simply can't avoid when buying a camera with mechanical shutter.

The good news is that the shutter can be replaced, without affecting the reliability of the rest of the camera.

@Magnar W, it’s a speculation until it happens. My guess is that you’ve never experienced these failures yourself. Higher shutter ratings but that doesn’t matter if my camera doesn’t hit the 500k count and dies within 30k.

Link | Posted on Apr 19, 2021 at 00:47 UTC
In reply to:

Magnar W: Search for "Broken camera shutter (brand name)" or something like this. They all have their history with early broken shutter mechanism. Plenty of examples.

What does this tell? The mechanical shutter is a delicate construction that probably would last for as many exposures as promised, and more, but sometmes fails much earlier. This is a risk we simply can't avoid when buying a camera with mechanical shutter.

The good news is that the shutter can be replaced, without affecting the reliability of the rest of the camera.

What do you mean? There are so many threads regarding premature shutter failure in the dpreview Sony forums, affecting the various A7 series bodies.

Maybe if you’ve never experienced yourself, it’s easy to say like it’s an imaginary issue.

Link | Posted on Apr 6, 2021 at 12:47 UTC
In reply to:

photoaddict: How do they know if it's not user fault or the actual defect? Anything can get in the shutter and break it. The damages shown look contrived for some reason.

With so many users reporting this issue, I doubt it’s just user error. Do you see the 5D IV, Eos R, XT3 or Z6 etc etc with such a widespread level of shutter failure reports? You can have a look yourself with a Google search.

Link | Posted on Apr 3, 2021 at 12:28 UTC
In reply to:

JonBush: I had the same, or similar, issue on my A7II with the shutter and it seemed to be pretty well known. I was not willing to pay hundreds of dollars for something that appeared to be a product defect and it’s amazing to see it carries on in the A7III. Sony makes some good cameras, but I ended up selling my other A7x camera (A7rII) and moving away from Sony. This particular issue left a very sour taste in my mouth with Sony’s service and build quality and I don’t expect I’ll go back.

@David Schloss ‘A7ii shutter defects’ or ‘A7ii shutter failure’ gives me similar results.

https://www.dpreview.com/forums/thread/4411848
https://www.dpreview.com/forums/thread/3980089
https://www.dpreview.com/forums/thread/4209154
https://www.dpreview.com/forums/thread/4299284
https://www.reddit.com/r/SonyAlpha/comments/3pitqm/my_experience_with_a7ii_locked_shutter_issue/
https://www.reddit.com/r/SonyAlpha/comments/5n13x8/a7s_shutter_stuck_closed_and_an_error_message_and/
https://www.reddit.com/r/SonyAlpha/comments/3saqua/sony_a7ii_shutter_broke_in_the_middle_of_a_shoot/
https://www.reddit.com/r/SonyAlpha/comments/89nrx5/sony_a7ii_shutter_stuck_any_help/
https://www.reddit.com/r/photography/comments/2ugg6k/sony_a7ii_hell_what_about_any_of_you/?utm_source=amp&utm_medium=&utm_content=post_body
https://www.sonyalphaforum.com/topic/4070-front-curtain-stuck-in-closed-position/

You can have a read above. I’m sure there’s more but here’s a start.

Link | Posted on Apr 3, 2021 at 01:26 UTC
In reply to:

Kevin DiOssi: I like that this is being done because, if we’re being totally honest and realistic here, estimated shutter life is similar to a powertrain warranty on a car. You get a car that has a 3-year 36,000 mile warranty and then the powertrain and some other components are covered for 5-years and 75,000 miles. When you buy a camera, these companies can always say “rated for 200,000 photos” or “400,000 photos” and then the camera is only covered for 1-year. There is no liability to the manufacturer beyond that 1 year that it knows very few people will even come remotely close to their shutter ratings. If there are a lot of people experiencing shutter failures on a camera just after a year of ownership and the camera was rated for 150,000 more images why should these camera companies not be liable to cover the replacement and repair?

Agreed that it’s normal for the shutter mechanism to fail after heavy usage.

However, the problem here is that the shutter mechanism failed because the shutter curtain did not have enough leeway to the front edge of the image hole, resulting it in either getting stuck or crushing itself when coming down - as shown in the pictures. By a simple search, you’d realise that the dpreview forums are filled with similar reports from the a7 series cameras over the years, not just the a7iii. Clearly there’s something wrong, even if it’s not happening to everyone.

This is unlike a typical shutter failure where the mechanisms simply gives way.

Link | Posted on Apr 2, 2021 at 10:27 UTC
In reply to:

Kevin DiOssi: I like that this is being done because, if we’re being totally honest and realistic here, estimated shutter life is similar to a powertrain warranty on a car. You get a car that has a 3-year 36,000 mile warranty and then the powertrain and some other components are covered for 5-years and 75,000 miles. When you buy a camera, these companies can always say “rated for 200,000 photos” or “400,000 photos” and then the camera is only covered for 1-year. There is no liability to the manufacturer beyond that 1 year that it knows very few people will even come remotely close to their shutter ratings. If there are a lot of people experiencing shutter failures on a camera just after a year of ownership and the camera was rated for 150,000 more images why should these camera companies not be liable to cover the replacement and repair?

@PAntunes

Even if it’s 0.0001%, it’s good branding to fix your product if you know that its susceptible to failure from the get go. Look at Apple’s Macs - Their butterfly keys design was prone to failures. However, anyone can get it fixed for free once it fails on them.

However for this case, it is a fairly common problem being reported for years. It’s about time that somebody brought it up.

Link | Posted on Apr 2, 2021 at 03:18 UTC
In reply to:

JonBush: I had the same, or similar, issue on my A7II with the shutter and it seemed to be pretty well known. I was not willing to pay hundreds of dollars for something that appeared to be a product defect and it’s amazing to see it carries on in the A7III. Sony makes some good cameras, but I ended up selling my other A7x camera (A7rII) and moving away from Sony. This particular issue left a very sour taste in my mouth with Sony’s service and build quality and I don’t expect I’ll go back.

Do a quick Google search and it’s a relatively common error found on A7ii, Rii and iii and even a9.

Link | Posted on Apr 2, 2021 at 03:07 UTC
Total: 7, showing: 1 – 7