Bringing my S9000 in for clogged head...

[berone]

I'm experiencing the dread clogged printer head (photo cyan). As I am still under warranty for another couple of months and there are 2 authorized repair centers around the corner from me, I figure I might as well bring it in and get a new printhead. My question is: I have been using Weink inks from the start. Is there any warranty issue with bringing the printer in with third party cartridges installed?

Thanks,
--
Anthony

 

[jerpat]

You might consider installing a set of OEM cartridges before taking it to the repair center. Page 54- 55 of your S9000 Quick Start Guide"This limited warranty covers all defects encountered in normal use of the product; and does not apply in the following cases: (b) Use of parts or supplies (other than those sold by Canon) that cause damage to the product or cause abnormally frequent service calls or service problems."

I would bet that the service center will invoke clause (b) for use of Weink cartridges.

I'm experiencing the dread clogged printer head (photo cyan). As I
am still under warranty for another couple of months and there are
2 authorized repair centers around the corner from me, I figure I
might as well bring it in and get a new printhead. My question is:
I have been using Weink inks from the start. Is there any warranty
issue with bringing the printer in with third party cartridges
installed?

Thanks,
--
Anthony

 

[berone]

That's what I fear, but spending $75 on ink doesn't seem like such a good idea, either. Maybe I can bring it without any ink...

I'm experiencing the dread clogged printer head (photo cyan). As I
am still under warranty for another couple of months and there are
2 authorized repair centers around the corner from me, I figure I
might as well bring it in and get a new printhead. My question is:
I have been using Weink inks from the start. Is there any warranty
issue with bringing the printer in with third party cartridges
installed?

Thanks,
--
Anthony

--
Anthony

 

[jerpat]

Spending $75 is better than throwing your S9000 in the dumpster. Do you have a friend, with a Canon printer that uses BCI-6, that would lend you theirs for the service center visit? Just trying to help.

I'm experiencing the dread clogged printer head (photo cyan). As I
am still under warranty for another couple of months and there are
2 authorized repair centers around the corner from me, I figure I
might as well bring it in and get a new printhead. My question is:
I have been using Weink inks from the start. Is there any warranty
issue with bringing the printer in with third party cartridges
installed?

Thanks,
--
Anthony

--
Anthony

 

[Gary P]

Did you try cleaning it out yourself first? There's a thread in this forum that describs an excellent method.

 

[Bill Heavey]

Did you try cleaning it out yourself first? There's a thread in
this forum that describs an excellent method.

This happend to me this evening printing with my Canon s9000 and OD paper: I was printing 8.5 x 11.00 photos and for some reason they all had a greenish cast on the prints. I did a nozzle check and everything appeared ok (all grids printed). I then did a head allighment check and "column e" (photo cyan) showed no patterns. This seemed strange to me that the nozzle check appeared that everything was ok while the printhead allignment check the "column e" would not show any output. After discovering this I tried the method mentioned in the following thread: http://forums.dpreview.com/forums/read.asp?forum=1003&message=5603886
Everything is back to normal now....

As far as a replacement head is concerned, if the print head is determined to be defective, insist that Canon mail you a print head. When I reported that my printhead was defective, they instructed me to bring my printer into a service center. I told them that it was hour drive from me and I didn't think it reasonable. They ended up mailing me a replacement head the next day.

Hope this helps

Bill

PS After receiving the new head, I got the old one to work again!

 

[berone]

Well, I just brought in the printerhead this morning and the service center gave me a new one. Unfortunately the problem is not solved - it's just moved to another color. Now I'm having problems with the photo magenta. I think I have a spare set of blanks at home, so I'll try those tomorrow. If that doesn't work I'll have to bring the whole machine in and probably spend the $75 on OEM carts. The boss will not be happy about that.

Did you try cleaning it out yourself first? There's a thread in
this forum that describs an excellent method.

This happend to me this evening printing with my Canon s9000 and OD
paper: I was printing 8.5 x 11.00 photos and for some reason they
all had a greenish cast on the prints. I did a nozzle check and
everything appeared ok (all grids printed). I then did a head
allighment check and "column e" (photo cyan) showed no patterns.
This seemed strange to me that the nozzle check appeared that
everything was ok while the printhead allignment check the "column
e" would not show any output. After discovering this I tried the
method mentioned in the following thread:
http://forums.dpreview.com/forums/read.asp?forum=1003&message=5603886
Everything is back to normal now....

As far as a replacement head is concerned, if the print head is
determined to be defective, insist that Canon mail you a print
head. When I reported that my printhead was defective, they
instructed me to bring my printer into a service center. I told
them that it was hour drive from me and I didn't think it
reasonable. They ended up mailing me a replacement head the next
day.

Hope this helps

Bill

PS After receiving the new head, I got the old one to work again!

--
Anthony

 

[Richard W]

Well, I just brought in the printerhead this morning and the
service center gave me a new one. Unfortunately the problem is not
solved - it's just moved to another color. Now I'm having problems
with the photo magenta. I think I have a spare set of blanks at
home, so I'll try those tomorrow. If that doesn't work I'll have to
bring the whole machine in and probably spend the $75 on OEM carts.

It may well be the cartridges if you're refilling. Check for dry/pale areas on the exposed sponge that allows ink into the head.

I personally think the sponge degrades due to 'air bubbles' 'airlocks' over time if you refill:

http://forums.dpreview.com/forums/read.asp?forum=1003&message=5691414

The boss will not be happy about that.

The wife presumably?

RW

 

[berone]

It may well be the cartridges if you're refilling. Check for
dry/pale areas on the exposed sponge that allows ink into the head.

I personally think the sponge degrades due to 'air
bubbles' 'airlocks' over time if you refill:

http://forums.dpreview.com/forums/read.asp?forum=1003&message=5691414

I read that post - that's what prompted me to think of the blanks I have at home. I'll try that tomorrow and hope for the best.

The boss will not be happy about that.

The wife presumably?

No, really - the guy who signs my paycheck!

--
Anthony

 

[Frank Mueller]

Canon, nor their authorized service center cannot claim that using a 3rd party ink caused the head to clog nor can they deny you warranty replacement based on a 3rd party ink. How do I know? I had a head replaced at an authorized service center and the owner stated so. It would be the equivalent of Ford or GM claiming your warranty invalid based on using different tires or oil brands than the ones they would like to see you use. Take it in with your inks or not, they cannot and will not deny you a replacment head if in fact that is what is wrong with your printer.

I'm experiencing the dread clogged printer head (photo cyan). As I
am still under warranty for another couple of months and there are
2 authorized repair centers around the corner from me, I figure I
might as well bring it in and get a new printhead. My question is:
I have been using Weink inks from the start. Is there any warranty
issue with bringing the printer in with third party cartridges
installed?

Thanks,
--
Anthony

--

Frank Mueller

 

[Richard W]

Canon, nor their authorized service center cannot claim that using
a 3rd party ink caused the head to clog nor can they deny you
warranty replacement based on a 3rd party ink. How do I know? I had
a head replaced at an authorized service center and the owner
stated so. It would be the equivalent of Ford or GM claiming your
warranty invalid based on using different tires or oil brands than
the ones they would like to see you use. Take it in with your inks
or not, they cannot and will not deny you a replacment head if in
fact that is what is wrong with your printer.

There really are two sides to this argument.

You're effectively saying that you could put any old coloured liquid full of particulates into the printer and hold Canon responsible for the ensuing clog.

3rd party inks I believe are much better than they used to be but I wish people would accept there's an inherent risk that they may or may not be as good as the originals. If I damage my Canon printhead by cleaning it or using 3rd party inks then I have to accept some responsibility for that. Why should Canon be held responsible when you cannot prove the inks were fine and they cannot prove that the inks were not? Good will to the customer? Fine, but all that does is cost Canon for replacement heads and inevitably these costs will get calculated into the prices of future products. If they assume that on average 10-20% of users will want a replacement head under warranty, no questions asked, this cost will just be added on to the purchase price.

The car analogy breaks down a bit - would you put diesel in a petrol engine?

RW

 

[Kiran P]

And I do really think that was the problem. I didn't belive when I read on here months ago that the carts only had a limited life span. I didn't understand how the sponge all of a sudden just wouldn't work. But that does in fact appear to be the case.

I'm sitting here right now looking at the old Photo Cyan cart (which is an original Canon cart) that has been refilled about 6 times, and you can see that the ink is not spreak uniformly in the lower part of the sponge like is usually is. And what's worse, the part that makes contact with the printhead on the bottom was only half wet so some of those nozzels I guess weren't getting a proper ink flow.

So with this new printhead, I'll refill 4 times (hence use it a total of 5 times), and then get a new set. Of course, by the time I go through 5 more refills, I'll probably just want the next greatest printer anyway!

Kiran

 

[berone]

That does seem to be it. I put in unsused carts from Weink (which I had filled), ran a cleaning cycle and everything seems to be fine. I'll have to do a few more prints to confirm, but it looks okay. I'm going to start a new thread to discuss this issue.

Thanks!

And I do really think that was the problem. I didn't belive when I
read on here months ago that the carts only had a limited life
span. I didn't understand how the sponge all of a sudden just
wouldn't work. But that does in fact appear to be the case.

I'm sitting here right now looking at the old Photo Cyan cart
(which is an original Canon cart) that has been refilled about 6
times, and you can see that the ink is not spreak uniformly in the
lower part of the sponge like is usually is. And what's worse, the
part that makes contact with the printhead on the bottom was only
half wet so some of those nozzels I guess weren't getting a proper
ink flow.

So with this new printhead, I'll refill 4 times (hence use it a
total of 5 times), and then get a new set. Of course, by the time
I go through 5 more refills, I'll probably just want the next
greatest printer anyway!

Kiran

--
Anthony

 

[Roger Beckett]

I'm experiencing the dread clogged printer head (photo cyan). As I
am still under warranty for another couple of months and there are
2 authorized repair centers around the corner from me, I figure I
might as well bring it in and get a new printhead. My question is:
I have been using Weink inks from the start. Is there any warranty
issue with bringing the printer in with third party cartridges
installed?

Thanks,
--
Anthony

--

Frank Mueller

I use high quality "archive " inks in my S9000 and have had various problems with print head clogging. Now it's out of warranty and my yellow clogged jets refused to clear. I tried everything before buying a new head.

I ran lots of head cleans, very hot water/windex under pressure, that normally clears it, and even put my archive ink into a Canon cart. No success. So I bought a new printhead...but TWO weeks delivery. Customers shouting..work pilling up...One last try, went out and bought a full set of Canon inks. Put them in, one head clean and after over 300 hundred photographs not a clogged head in sight..and using a head that refused to print with my third party inks.

In addition the carts lasted a lot longer before changes than the ones I was using before.

--
Roger

 

[berone]

How much longer do the OEM carts last? I'm just trying to figure this out from a sense of economy (ignoring, for the moment, the ecology of what I'm proposing). A new S9000 is selling for $350.00. A full set of Canon inks for $71. A kit from Weink is $125 and is supposed to be good for 12 refills. Twelve sets of OEM carts is $855. I only have to refill 6 times to have paid for a new S9000. If I get 8 refills without a clog I've paid for an i9100 and I'm still ahead. So the OEM carts would have to last at least twice as long as the refills to even start to compete economically. Using refills and considering the printer to be a disposable item makes economic sense. Now on the ecological level it's something else again. Our landfills don't need that much more plastic thrown into them. If, however, I don't throw the printers out but use them as lawn art or Christmas decorations (as I do with AOL and MSN disks) then I'm not contributing to the landfill issues and, while there are ecological issues to the manufacturing of my disposable printers, I would argue that it is keeping someone employed making them.

I use high quality "archive " inks in my S9000 and have had various
problems with print head clogging. Now it's out of warranty and my
yellow clogged jets refused to clear. I tried everything before
buying a new head.

I ran lots of head cleans, very hot water/windex under pressure,
that normally clears it, and even put my archive ink into a Canon
cart. No success. So I bought a new printhead...but TWO weeks
delivery. Customers shouting..work pilling up...One last try, went
out and bought a full set of Canon inks. Put them in, one head
clean and after over 300 hundred photographs not a clogged head in
sight..and using a head that refused to print with my third party
inks.

In addition the carts lasted a lot longer before changes than the
ones I was using before.

--
Anthony

 

[Simon-Ph]

I did the same thing last year. I put in a new set of OEM cartridges before handing over the S9000 to the repair center. However, during service, they used up the whole set of cartridges for testings. I called Canon and they sent me a new set of OEM cartridges for free. I will save that set in my closet until I need to repair the printer again.

I'm experiencing the dread clogged printer head (photo cyan). As I
am still under warranty for another couple of months and there are
2 authorized repair centers around the corner from me, I figure I
might as well bring it in and get a new printhead. My question is:
I have been using Weink inks from the start. Is there any warranty
issue with bringing the printer in with third party cartridges
installed?

Thanks,
--
Anthony

--
Simon-Ph