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R7 quick control dial not working

Started 3 weeks ago | Discussions
T Nels Regular Member • Posts: 325
R7 quick control dial not working

R7 is my 8th Canon body spanning the last 15 years. I’ve thoroughly enjoyed all from the XSI to the R5. My R7 is only 7 months old. About a month ago the intermittent problems with the dial started. It would not advance images when I tried to review them. Then it would and then it wouldn’t. Now it will not change the aperture or advance through images during review. I’ve tried everything from removing the battery, checking the lock button and updating yesterday to the new firmware.
I’ve tried reaching Canon Support on the phone 4 times this morning. In total I’ve spent about 25 minutes on hold listening to piano music and have yet to speak to someone about the issues.
This is my first problem in 15 years. The camera is under warranty so repairs should be covered.
Have others had this problem with the quick control dial? And is my effort to reach Canon Support typical?

Update - I did get through to a Canon Support person.  He was professional and helpful.  The problem should be resolved and I’m looking forward to having my R7 back soon.

 T Nels's gear list:T Nels's gear list
Canon EOS 5D Mark IV Canon EOS R5 Canon EF 85mm F1.8 USM Canon EF 24-105mm f/4L IS USM Samyang 14mm F2.8 ED AS IF UMC +5 more
Canon EOS R5 Canon EOS R7
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