That is how fuji treats customers!!!

So recently i reported problems with my lens 18-55. straight after uodating to newest firmware lens started buzzing, never have had problems before. i emailed fuji support letting them know about issue(not only me but lots of users) and fuji response was disgusting. They offered paid technician assistance as theybrhink my lens developed fault!!

it’s obviously their foult but trying to blame who nows what!!

SenicPhoto wrote:

Fujifilm Canada support blows! I had front focusing 56mm f/1.2. They quoted me $820 for a fix and 2-3 months of wait. Great support...whatever.

There is no more Fujifilm Canada support for digital cameras - it used to be great, now - everything is sent to Fujifilm US, hence the high prices and long wait times.
I had a GFX 23-64mm lens repaired for the Turn off and on camera error. It came back working but a little loose on the zoom ring - I didn't think anything of it until a few months later when the lens broke into 2 pieces when I turned the zoom ring. Had to pay them again for another repair.

It’s not just Fuji although they left a lot of owners of their prepress scanners high and dry. I bought a Fuji Lanovia Quattro prepress scanner direct from Fuji. They were in the neighborhood of $50K. Everything went great until Fuji discontinued their pro scanners and then all support stopped including repair parts. No updates on software ( proprietary software ), no tech support, no field support and no parts. I had to buy a junker to keep mine running plus maintain an old Mac to run it on.

Same situation with a rebuilt Hasselblad / Imacon 848 scanner I bought from Hasselblad. It developed a problem under warranty and I had to ship it at my expense to Hasselblad, $500. They never found the problem until it was out of warranty and then the repair was north of $2000. Hasselblad no longer services their scanners and they have to go to Denmark for service now.

Leica did it to me after 45 years of using and buying their cameras. I bought my M9 new and a set of new lenses, $25K roughly. The camera went back to Leica 5 times in 2-1/2 years at an average of 7 weeks each time. I used or at least tried to use the M9 in my work but it was too unreliable.

Leica provided loaners to select customers, wealthy dentists, but even explaining I use my equipment to make a living and I’d bought probably a dozen new Leica bodies and couple dozen lenses for my studio over nearly 5 decades but was never able to get a loaner. The last trip up to Leica I had to threaten a lawsuit and finally got a replacement on a 90 Apo Summicron and the camera fixed. I took it immediately and sold all of the digital gear. Never again!!!

I had 2 Rollei 3003 bodies, 7 backs and full set of Zeiss glass from 15 to 400mm. Great concept but poorly built. I had one body and a couple of backs in for repairs all the time, literally. Rollei was excellent! I had the direct number of the repair tech and had an indefinite loaner on another body and backs. I had the loaner for several years. Rollei knew how to take care of pro customers.

I’ve been a Nikon user for almost 60 years. Leica and Nikon were the backbone of my business when I got started in the mid 60’s. Nikon has top notch service for pros, NPS. Nikon provides labels for shipping, file a repair on line and one day turnaround on repairs unless there’s a parts issue and a 10% discount on repairs. They ship FedEx 1 day too.

In addition they have an entire loaner bank of essentially everything they make at no charge. There’s a limit to how many loans on the same item but they’re trying to sell gear. Also they take vans full of bodies and lenses to pro events for loan to NPS members at events like the Kentucky Derby, Olympics and other major photo events. They also have repair techs and do onsite repairs. Canon has similar. Both know how to treat the people that keep them in business.

I bought a new Porsche a few years ago and had great luck with it. Loved it! I was going to buy another a couple years ago until I found out about their intermediate shaft and main bearing failures in an undisclosed number of cars. The short story, it took a class action law suit to get it resolved. Usually the failure occurred between 8-45K miles and the engine was totally trashed when it failed. Porsche was trying to stick customers with a $40K engine replacement even though the failure was a design issue.

The moral to this story, pretty much all companies with a rare exception or two are more than happy to screw the customer every opportunity. And no, I didn’t buy another Porsche. I don’t want to do business with a company that tried to do customers that way and no I’ll never buy another new Leica or lens.

texasfz8 wrote:

Raphaello,

I have updated my 18-55 to the latest firmware which is version 3.24. I have none of the problems you listed. I am using an X-E3 however, so this may be different from you. So not all lenses/camera combinations appear to be affected. Does the version 3.24 show when you turn the camera on while holding the back button? Sounds like a bad firmware flash.

yes it does. lens was flashed correctly

X-RayJunk wrote:

It’s not just Fuji although they left a lot of owners of their prepress scanners high and dry. I bought a Fuji Lanovia Quattro prepress scanner direct from Fuji. They were in the neighborhood of $50K. Everything went great until Fuji discontinued their pro scanners and then all support stopped including repair parts. No updates on software ( proprietary software ), no tech support, no field support and no parts. I had to buy a junker to keep mine running plus maintain an old Mac to run it on.

Same situation with a rebuilt Hasselblad / Imacon 848 scanner I bought from Hasselblad. It developed a problem under warranty and I had to ship it at my expense to Hasselblad, $500. They never found the problem until it was out of warranty and then the repair was north of $2000. Hasselblad no longer services their scanners and they have to go to Denmark for service now.

Leica did it to me after 45 years of using and buying their cameras. I bought my M9 new and a set of new lenses, $25K roughly. The camera went back to Leica 5 times in 2-1/2 years at an average of 7 weeks each time. I used or at least tried to use the M9 in my work but it was too unreliable.

Leica provided loaners to select customers, wealthy dentists, but even explaining I use my equipment to make a living and I’d bought probably a dozen new Leica bodies and couple dozen lenses for my studio over nearly 5 decades but was never able to get a loaner. The last trip up to Leica I had to threaten a lawsuit and finally got a replacement on a 90 Apo Summicron and the camera fixed. I took it immediately and sold all of the digital gear. Never again!!!

I had 2 Rollei 3003 bodies, 7 backs and full set of Zeiss glass from 15 to 400mm. Great concept but poorly built. I had one body and a couple of backs in for repairs all the time, literally. Rollei was excellent! I had the direct number of the repair tech and had an indefinite loaner on another body and backs. I had the loaner for several years. Rollei knew how to take care of pro customers.

I’ve been a Nikon user for almost 60 years. Leica and Nikon were the backbone of my business when I got started in the mid 60’s. Nikon has top notch service for pros, NPS. Nikon provides labels for shipping, file a repair on line and one day turnaround on repairs unless there’s a parts issue and a 10% discount on repairs. They ship FedEx 1 day too.

In addition they have an entire loaner bank of essentially everything they make at no charge. There’s a limit to how many loans on the same item but they’re trying to sell gear. Also they take vans full of bodies and lenses to pro events for loan to NPS members at events like the Kentucky Derby, Olympics and other major photo events. They also have repair techs and do onsite repairs. Canon has similar. Both know how to treat the people that keep them in business.

I bought a new Porsche a few years ago and had great luck with it. Loved it! I was going to buy another a couple years ago until I found out about their intermediate shaft and main bearing failures in an undisclosed number of cars. The short story, it took a class action law suit to get it resolved. Usually the failure occurred between 8-45K miles and the engine was totally trashed when it failed. Porsche was trying to stick customers with a $40K engine replacement even though the failure was a design issue.

The moral to this story, pretty much all companies with a rare exception or two are more than happy to screw the customer every opportunity. And no, I didn’t buy another Porsche. I don’t want to do business with a company that tried to do customers that way and no I’ll never buy another new Leica or lens.

it might sound silly but “cheap” companies sometimes treat customers better and even afterwarranty service goes without any hassle

Raphaello88 wrote:

So recently i reported problems with my lens 18-55. straight after uodating to newest firmware lens started buzzing, never have had problems before. i emailed fuji support letting them know about issue(not only me but lots of users) and fuji response was disgusting. They offered paid technician assistance as theybrhink my lens developed fault!!

it’s obviously their foult but trying to blame who nows what

Don't if it would work: But have you tried to downgrade the firmware to the previous  version?

My business was dependent on good reliable equipment. Clients get really unhappy if you’re fiddling with equipment rather than shooting their assignment. I invested in premium equipment expecting reliability and performance and as a rule over the nearly 55 years owning my business had very good luck. The Porsche was a reward for hard work and keeping a business alive during hard times.