CPS will change in near future…

Summerjoy wrote:

Mark B. wrote:

Summerjoy wrote:

juliemeikle wrote:

Summerjoy wrote:

Gam3r01 wrote:

Why would you sell your gear? Canon is most certainly still going to offer optional extended warranty packages on purchases. They arent going to make you pay for warranty service, only services outside of warranty.

The change seems to reflect the original intent of the program itself, supporting businesses and career photography in fields that would actually need regular service and repairs, expedited, to keep businesses operational.

Of course, it's also a matter of appreciation. I'm already into Platinum status.
In the last few months I had to realize that my membership points were decreasing for inexplicable reasons and were changed from Platinum to Gold status before I bought the RF 400 2.8.
It was a unique selling point of Canon - at least as far as I know - to offer corresponding added value via the service.
As a financially strong private owner I’ll have no access to this theoretical service in future.
That is regrettable.
Especially since sensor cleaning and a careful, quick repair should be a matter of course in this price range anyway and you shouldn't be relieved of paying any extra money.

On the question of why I would sell my stuff.
Well, I am at least considering it.
I get the impression that Canon only values you as an entrepreneur. I, with my equipment of about 25k euros, am just second class and not able to benefit the new strategy - at least that's the first impression.

Sometimes it is funny to read what arguments are found for the manufacturer. Ever thought about the fact that it is precisely not the target group that has brought Canon to where they are now. Or is Canon only for professionals anymore?

Bit of a hissy fit! You have some wonderful equipment so enjoy it instead of moaning about something you haven’t really used so haven’t really lost! FFS!

Regarding my gear you are right. About Canon, I am not sure anymore.

It is not that I am not happy with my gear, it is the way Canon is acting, treating people who spent a lot of money for their products.

Not used in the past doesn’t mean that you haven’t a need to be a part of these preferred service. We are with these products on a luxury level. These means, special treatment of customers, not kicking them…

Staying with Canon means following their kind of doing business and treating their private customers.
And Yes it is a personal decision which will be made in near future. Can’t see any hissy fit or moaning. It is a pure financial decision where to spent my money, like the shareholders do.

If there is no benefit for me, I step out.

So are other camera gear producers offering what Canon did that's comparable?

I don't mean to be rude, so I refer you to my last post in this thread.
Thank you

As long as the thread is now, nah.  You could have easily answered the question in the same amount time that reply took.

Summerjoy wrote:

I would like to post in my thread now in conclusion, since we are going around in circles argumentatively and of course I also have to work to be able to afford with the nice things in life.
1. if I would move, as has been suggested here, it would not change the fact that I still own Canon products and would have to continue to buy - with lenses currently no choice.
2. also burn, drive over etc. would not really bring me anything, unless I would publish it with publicity on YouTube😂
3. i'm thinking about selling my Canon gear. That can certainly be discussed controversially. However, it's my personal decision. Everyone can decide differently, of course.
4. the lack of alternatives with other manufacturers is not an argument for me, but actually shows how capable of suffering / willing to suffer the consumer has become. There is a post asking for the logic of how to think about selling ones equipment because of this move by Canon. How logical is it to walk through the world with open wallets and just nod off a lot of things?!
5. I will not suffer a loss on the sale because I bought cheap😉 It's also not like it will hit me financially that Canon now values me less as a private customer, changes my status and arbitrarily reduces points. It's the way they apparently think they can deal with customers at Canon who should actually get the preferred service.
6. the change from CPS membership to Canon Club Member is automatic. The points and the status (Platinum, Gold, Silver) were "adjusted" at least for me.
10% discount on repair or service. If the sensor cleaning costs 60€, then that is mathematically 6€- hey, insanity.
At my dealer, that goes, without shipping, without uncertain duration of processing, for half the price. I can even wait for it.
7. with CPS and Canon Club Membership Canon want to bind customers. For this, you provide your personal data and are transparent as a buyer. Especially since as a Club Member I can also collect points in the community. But what these points are good for (except for the status), what I can redeem them for, remains hidden to me so far.

I think I will first delete my products from the Canon world, terminate my membership and buy no more products for the time being.
That is consistent and also logical based on the description of my point of view.
We all know that what is logical is not always right.

In this sense, all the best to all of you.

I feel you may be cutting off your nose despite your face. I k ow many are miffed at the CPS changes, even though many probably have never used it. Thing is, will the grass be greener elsewhere? I have yet to see any brand do differently or provide a better service, other than Hassleblad, Red and other silly priced brands. Leica are getting close in their level of pricing despite the lack of options available, but it appears they don’t have a brilliant reputation for service at least here in my country.

Personally, I would switch brands for features or lenses that I want. If my current brand didn’t have available decent macro lenses then I would switch to a brand that did for instance. To switch simply because of a quite minor change to a once free service seems a bit daft to me. If ai was a professional, a working tog then the fees seem reasonable. It would be a tax loss anyway which is great, and ai would still be getting the money back in servicing. As a hobbyist it is different. I am not abusing my toys anywhere near as much. As long as turn around times are good on those rare occasions ai need a repair I am happy.

As for data collection, every company photographic or otherwise does that these days. Unless you are an off grid hermit you have no real chance of avoiding that.

Distinctly Average wrote:

I feel you may be cutting off your nose despite your face. I k ow many are miffed at the CPS changes, even though many probably have never used it. Thing is, will the grass be greener elsewhere? I have yet to see any brand do differently or provide a better service, other than Hassleblad, Red and other silly priced brands. Leica are getting close in their level of pricing despite the lack of options available, but it appears they don’t have a brilliant reputation for service at least here in my country.

Personally, I would switch brands for features or lenses that I want. If my current brand didn’t have available decent macro lenses then I would switch to a brand that did for instance. To switch simply because of a quite minor change to a once free service seems a bit daft to me. If ai was a professional, a working tog then the fees seem reasonable. It would be a tax loss anyway which is great, and ai would still be getting the money back in servicing. As a hobbyist it is different. I am not abusing my toys anywhere near as much. As long as turn around times are good on those rare occasions ai need a repair I am happy.

As for data collection, every company photographic or otherwise does that these days. Unless you are an off grid hermit you have no real chance of avoiding that.

The name was always Canon Professional Services, so we amateurs who joined were basically freeloading. I've just had my broken lens hood replaced under the scheme, for a little under half the price of a second-hand lens, but at least the lens has been serviced and it's a known quantity and the repair was quick, efficient and slightly cheaper than the likely cost given by an independent repairer. Canon include a servicing allowance equivalent to the annual subscription and provide VAT invoices, so it's a legitimate business expense claimable against tax. It's just no longer a service for amateurs, they provide Canon Club for that, which is nowhere near as exciting.

Was merely trying to get you to think rationally.

Canon is ending a program you like

Nobody else offers the program

So in switching systems, it is the same as if you stayed put with regards to receiving special support benefits.

Based on the length of your reply, you are obviously continuing to make this an emotional decision.  And I guess if that's what you want to do, you are free to do so.