DPReview.com is closing April 10th - Find out more

G1x mark iii foreign object inside the lens, has this happened to anyone else?

Started 4 months ago | Questions
Josemi Forum Member • Posts: 72
G1x mark iii foreign object inside the lens, has this happened to anyone else?

Hello, recently I have seen that in my G1x mark iii inside the lens but without reaching the sensor I have a kind of piece of wood, plant, tobacco (I do not smoke), it is not like a kind of half-millimeter micro splinter. Has it happened to someone with this camera that something has gotten into the lens? It is that it surprises me since it is supposedly sealed. And if this has happened to someone please how have they solved it? apparently it does not affect its operation at the moment since it is inside the objective and not a sensor but as it goes for this one to see what I do...Attached photo made with the mobile and a magnifying glass to show it, I'm sorry for the poor quality.

Thank you very much and greetings to all.

 Josemi's gear list:Josemi's gear list
Sony RX100 Nikon Coolpix A Canon G1 X III Panasonic ZS200 Samsung NX500 +1 more
ANSWER:
This question has not been answered yet.
Chris 222 Senior Member • Posts: 1,982
Re: G1x mark iii foreign object inside the lens, has this happened to anyone else?
1

Ola Josemi,

I, along with many hikers in my community, have subjected my G1X3 to pretty brutal conditions but I've never even heard of anything like this. The WR on this cam is really strong so I'm struggling to understand how this could happen.

Since the 1/20 sec exposure plus whatever other glass you used resulted in a very poor picture, let me ask you a few "detective" questions:

- how old is this cam and did you buy it new?

- you do not use a front filter, right?

- am I correct in guessing that the foreign object sneaked in just behind the front lens element?

- has your G1X3 ever experienced a fall, even a minor one?

OP Josemi Forum Member • Posts: 72
Re: G1x mark iii foreign object inside the lens, has this happened to anyone else?

Chris 222 wrote:

Ola Josemi,

I, along with many hikers in my community, have subjected my G1X3 to pretty brutal conditions but I've never even heard of anything like this. The WR on this cam is really strong so I'm struggling to understand how this could happen.

Since the 1/20 sec exposure plus whatever other glass you used resulted in a very poor picture, let me ask you a few "detective" questions:

- how old is this cam and did you buy it new?

- you do not use a front filter, right?

- am I correct in guessing that the foreign object sneaked in just behind the front lens element?

- has your G1X3 ever experienced a fall, even a minor one?

  1. Thank you very much for answering, your questions: The camera will be about 4 years old, I am its second owner, the first was a forest boy but I already have it for more than a year if I remember correctly. Since I've had it, it hasn't had any falls, I'm very respected in that... that's why I'm very surprised that now it's out there since it wasn't there before... the photo is that it's made with a mobile phone and a magnifying glass to be able to appreciate it what I am saying, and about the position yes, I think it is just on the other side of the glass, but it seems that it has reflections or changes position, I do not know, what if I can upload these videos and you see how sometimes it is a point and if I I move, it's getting longer...it's not very strange...a greeting.

Videos in this page: https://we.tl/t-Zcj2kKyZMZ

 Josemi's gear list:Josemi's gear list
Sony RX100 Nikon Coolpix A Canon G1 X III Panasonic ZS200 Samsung NX500 +1 more
Chris 222 Senior Member • Posts: 1,982
Re: G1x mark iii foreign object inside the lens, has this happened to anyone else?
1

Josemi wrote:

Chris 222 wrote:

Ola Josemi,

I, along with many hikers in my community, have subjected my G1X3 to pretty brutal conditions but I've never even heard of anything like this. The WR on this cam is really strong so I'm struggling to understand how this could happen.

Since the 1/20 sec exposure plus whatever other glass you used resulted in a very poor picture, let me ask you a few "detective" questions:

- how old is this cam and did you buy it new?

- you do not use a front filter, right?

- am I correct in guessing that the foreign object sneaked in just behind the front lens element?

- has your G1X3 ever experienced a fall, even a minor one?

  1. Thank you very much for answering, your questions: The camera will be about 4 years old, I am its second owner, the first was a forest boy but I already have it for more than a year if I remember correctly. Since I've had it, it hasn't had any falls, I'm very respected in that... that's why I'm very surprised that now it's out there since it wasn't there before... the photo is that it's made with a mobile phone and a magnifying glass to be able to appreciate it what I am saying, and about the position yes, I think it is just on the other side of the glass, but it seems that it has reflections or changes position, I do not know, what if I can upload these videos and you see how sometimes it is a point and if I I move, it's getting longer...it's not very strange...a greeting.

Videos in this page: https://we.tl/t-Zcj2kKyZMZ

Thanks for these helpful details. My best guess here is that the previous owner dropped it or knocked the front of the lens sideways on something like a table corner. That would be enough to slightly displace the front element's thin seal and overtime that little foreign object found its way in.

It looked like you are in Spain and I believe Canon has an official repair center somewhere in the region. If I were in your shoes I would contact them and ask what they would charge for a repair and cleaning. You could try to do it yourself but without specialized tools it's a tall order.

FWIW I use a high-quality clear filter on most of my cams and lenses because of the extra peace of mind those provide. In this case, such a filter would have also prevented that foreign object from sneaking inside.

OP Josemi Forum Member • Posts: 72
Re: G1x mark iii foreign object inside the lens, has this happened to anyone else?

Well, I have spoken with the technical service and they have told me that the fixed price they charge me for supposedly cleaning it is: 189.99e and they assure me a 6-month guarantee, but if it has signs of water, falls, manipulation, etc., it is canceled that price and a budget would be made according to the damage, even if that is not the problem (I mean, maybe I changed parts that were scratched, pitted,... I don't know...). Logically it has signs of use and I don't know if the previous owner would drop it or something, even if it is not noticeable and to what extent its tolerance level would make the repair backwards and more without being under warranty (I have seen many cases with motives of blaming the user's affection due to misuse or general wear and tear when it is not) and also I do not know after the repair how safe the sealing of the camera and lens would be after opening and disassembling it. It also says that if they see it more feasible to change it for a used repaired one, they are within their right to do so and I don't know the quality of the one that comes if it will be as sharp as this one... so I think I'm going to wait until it falls into the sensor and see the problem in the photograph since now I don't notice anything except seeing it myself when I clean the lens or cover it. Thank you very much anyway and keep enjoying them, it's a great camera!!

 Josemi's gear list:Josemi's gear list
Sony RX100 Nikon Coolpix A Canon G1 X III Panasonic ZS200 Samsung NX500 +1 more
OP Josemi Forum Member • Posts: 72
Re: G1x mark iii foreign object inside the lens, has this happened to anyone else?

Chris 222 escribió:

Josemi escribió:

Chris 222 escribió:

Ola Josemi,

Yo, junto con muchos excursionistas en mi comunidad, he sometido mi G1X3 a condiciones bastante brutales, pero nunca he oído hablar de algo así. El WR en esta cámara es realmente fuerte, así que estoy luchando por entender cómo pudo suceder esto.

Dado que la exposición de 1/20 segundos más cualquier otro vidrio que haya utilizado resultó en una imagen muy pobre, permítame hacerle algunas preguntas de "detective":

  • ¿Qué edad tiene esta cámara y la compraste nueva?
  • No usas un filtro frontal, ¿verdad?
  • ¿Estoy en lo correcto al adivinar que el objeto extraño se coló justo detrás del elemento de lente frontal?
  • ¿Su G1X3 ha experimentado alguna vez una caída, incluso una menor?
  1. Muchas gracias por responder, tus preguntas: La cámara tendrá unos 4 años, soy su segundo dueño, el primero fue un chico del bosque pero ya la tengo desde hace más de un año si no recuerdo mal. Desde que lo he tenido, no ha tenido caídas, soy muy respetado en eso... es por eso que estoy muy sorprendido de que ahora esté ahí fuera, ya que no estaba allí antes ... la foto es que está hecha con un teléfono móvil y una lupa para poder apreciar lo que estoy diciendo, y sobre la posición sí, creo que está justo al otro lado del cristal, pero parece que tiene reflejos o cambia de posición, no sé, y si puedo subir estos videos y ves como a veces es un punto y si yo muévete, se está haciendo más largo ... No es muy extraño ... un saludo.

Videos en esta página:https://we.tl/t-Zcj2kKyZMZ

Gracias por estos detalles útiles. Mi mejor conjetura aquí es que el propietario anterior lo dejó caer o golpeó la parte frontal de la lente hacia los lados en algo así como una esquina de la mesa. Eso sería suficiente para desplazar ligeramente el sello delgado del elemento frontal y con el tiempo ese pequeño objeto extraño encontró su camino.

Parecía que estás en España y creo que Canon tiene un centro de reparación oficial en algún lugar de la región. Si estuviera en sus zapatos, me pondría en contacto con ellos y les preguntaría cuánto cobrarían por una reparación y limpieza. Podrías intentar hacerlo tú mismo, pero sin herramientas especializadas es una tarea difícil.

FWIW Utilizo un filtro transparente de alta calidad en la mayoría de mis cámaras y lentes debido a la tranquilidad adicional que proporcionan. En este caso, tal filtro también habría evitado que ese objeto extraño se escabullera dentro.

You are right with the filter, I have never worn any because of reflections, false colors, lack of sharpness that they could give or other things, only Nd or polarized filters but I have never used a protective neutral filter, in fact I am already looking for one seeing what what has happened... (it had never happened to me even in the unsealed ones and in the reflex or M4/3 I cleaned the sensors, objectives, etc. and they were more accessible, I had no problems...).
On the other hand, I do not rule out what you are saying about the previous owner, since if I look carefully when the whole lens comes out, it has a part with a slight friction, as if it had been forced or rubbed when entering or leaving, perhaps it would fall or be forced into some time in some way, but well... as I said, maybe I'll wait for it to become a problem because of what I mentioned in the previous message. Thank you very much for your interest and answers, greetings and enjoy!

 Josemi's gear list:Josemi's gear list
Sony RX100 Nikon Coolpix A Canon G1 X III Panasonic ZS200 Samsung NX500 +1 more
AdamT
AdamT Forum Pro • Posts: 62,282
Thoughts --->
3

Thoughts

1:- it`s got in there during use - Zoom lenses need to "breathe" , despite weathersealing, air needs to get in and out as the lens extends and retracts , a tiny fibre (seen here magnified by the lens elements) could have got in under outdoor conditions - it`s rudimentary sealed not a diving camera

2:- it was in there from assembly and moved about - well it does happen, these things aren`t assembled in an environmentally sealed clean room

I think option 1 is the most likely , unless its making marks on the images at sensible apetures (up to F8) I`d carry on and forget about it

-- hide signature --

** Please ignore the Typos, I'm the world's worst Typist **

 AdamT's gear list:AdamT's gear list
Canon PowerShot SX50 HS Nikon D3 Panasonic Lumix DMC-GH3 Nikon Z7 Nikon Z9
OP Josemi Forum Member • Posts: 72
Re: Thoughts --->

AdamT wrote:

Thoughts

1:- its got in there during use - Zoom lenses need to "breathe" , despite weathersealing, air needs to get in and out as the lens extends and retracts , a tiny fibre (seen here magnified by the lens elements) could have got in under outdoor conditions - its rudimentary sealed not a diving camera

2:- it was in there from assembly and moved about - well it does happen, these things aren`t assembled in an environmentally sealed clean room

I think option 1 is the most likely , unless its making marks on the images at sensible apetures (up to F8) I`d carry on and forget about it

What you say makes sense, perhaps in a displacement I managed to sneak in, anyway I think I'll never know and the best thing is what you say, as long as it doesn't bother to ignore it. Thank you very much for your answer.

 Josemi's gear list:Josemi's gear list
Sony RX100 Nikon Coolpix A Canon G1 X III Panasonic ZS200 Samsung NX500 +1 more
Chris 222 Senior Member • Posts: 1,982
Re: G1x mark iii foreign object inside the lens, has this happened to anyone else?
1

Josemi wrote:

Well, I have spoken with the technical service and they have told me that the fixed price they charge me for supposedly cleaning it is: 189.99e and they assure me a 6-month guarantee, but if it has signs of water, falls, manipulation, etc., it is canceled that price and a budget would be made according to the damage, even if that is not the problem (I mean, maybe I changed parts that were scratched, pitted,... I don't know...).

That's actually a pretty fair price.

And, if their policy is the same as here, you are under no obligation to accept a much higher price for other repairs, all you have to do is pay the diagnostic fee plus the return shipping to your home.

Logically it has signs of use and I don't know if the previous owner would drop it or something, even if it is not noticeable and to what extent its tolerance level would make the repair backwards and more without being under warranty (I have seen many cases with motives of blaming the user's affection due to misuse or general wear and tear when it is not)

I have seen this as well but mostly from the infamous Panasonic US repair center or the Sony one. Never from Canon, at least in my (large) photo community.

And with regards to your other recent post, it gave me a AHA! reaction... There should be zero problem with turning any of the lens barrel elements. The fact that you clearly experience some type of resistance tells me that the lens WAS, in fact, affected by some type of hit or fall.

For the record, I've used my G1X3 while hiking in anything from sand-blown desert areas to extreme colds at high altitude to super-high, constant humidity and never had the slightest WR issue. Now, I wouldn't "just hose it down at the end of the shoot" like some of my friends do with their Oly or Fuji gear, but I'm pretty confident that the WR qualities of the G1X3 are unequaled  in the compact, extending-zoom category

and also I do not know after the repair how safe the sealing of the camera and lens would be after opening and disassembling it. It also says that if they see it more feasible to change it for a used repaired one, they are within their right to do so and I don't know the quality of the one that comes if it will be as sharp as this one...

Fair point, but just know that my 2nd G1X3, which came in as a "refurb" from Canon USA (first one was stolen) appeared to be entirely new. I inspected and tested the crap it out of it and it was just as sharp and perfect as my first one.

so I think I'm going to wait until it falls into the sensor

Given the design of the lens that would be nearly impossible. One thing I suggest you do, which was my solution with other (low-end) cams I had the same dust/junk ingress problem with, is this:

1)using a powerful flashlight, make a mental note of precisely where the foreign object is, OR take a picture of it with another cam.

2) place the cam in "standard" shooting position (horizontal) on the edge of a a table

3) using a SOFT implement such as a rubber or silicon kitchen ladle, a small rubber hammer, a 12-20 inch long, thin piece of softwood such as pine or willow, start gently tapping on the lens, just BELOW the spot where the object has wedged itself. This should move it fairly quickly to the very bottom edge of the lens element, where it won't become an issue anymore. If that doesn't immediately work, try tapping different parts of the extended lens with increased force, but within reason of course.

and see the problem in the photograph since now I don't notice anything except seeing it myself when I clean the lens or cover it. Thank you very much anyway and keep enjoying them, it's a great camera!!

It sure is! (feel free to check my posts on this forum.) There's also no doubt on my mind that it's the only, and probably the last ever, true PREMIUM or high-end compact cam on the market.

YehudaKatz Senior Member • Posts: 2,512
Re: G1x mark iii foreign object inside the lens, has this happened to anyone else?
1

Just ignore it. It has no influence on the photo.

 YehudaKatz's gear list:YehudaKatz's gear list
Canon EOS 6D Canon EOS M50 Canon EF 24-105mm f/4L IS USM Canon EF-M 22mm f/2 STM
Keyboard shortcuts:
FForum MMy threads