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R5 V1.51 freezes even more frequently

Started Feb 21, 2022 | User reviews
Vinny Regular Member • Posts: 259
R5 V1.51 freezes even more frequently
1

I was using the vertical rectangle box AF method for speed skating yesterday. I got my R5 froze up every other minute. The R5 worked ok with square box or single point and it seems like it doesn't like the AF method with a lot of AF point in it.

I am wondering if anyone have got the same experience or it's just me?

Thanks

 Vinny's gear list:Vinny's gear list
Canon EOS R5 Canon EOS R7
Canon EOS R5
45 megapixels • 3.2 screen • Full frame sensor
Announced: Jul 9, 2020
Vinny's score
4.0
Average community score
4.8
Canon EOS R5
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Cristi CC Regular Member • Posts: 133
Re: R5 V1.51 freezes even more frequently

Mine (R5) works like a charm.

Give it a reset.

 Cristi CC's gear list:Cristi CC's gear list
Canon EOS R5 Canon RF 24-105mm F4L IS USM Canon RF 15-35mm F2.8L IS USM Canon RF 70-200mm F2.8L IS USM Canon RF 85mm F1.2L USM +2 more
RogerZoul
RogerZoul Veteran Member • Posts: 3,243
Re: R5 V1.51 freezes even more frequently

Vinny wrote:

I was using the vertical rectangle box AF method for speed skating yesterday. I got my R5 froze up every other minute. The R5 worked ok with square box or single point and it seems like it doesn't like the AF method with a lot of AF point in it.

I am wondering if anyone have got the same experience or it's just me?

Thanks

I've had no lockups, yet.  I don't use the vertical rectangle, either.

 RogerZoul's gear list:RogerZoul's gear list
Canon EOS R5 Canon EF 500mm f/4.0L IS II USM Canon RF 35mm F1.8 IS STM Macro Canon RF 100-500mm F4.5-7.1L IS USM Canon RF 800mm F11 IS STM +31 more
birdbrain
birdbrain Veteran Member • Posts: 4,258
Re: R5 V1.51 freezes even more frequently
3

Vinny wrote:

I was using the vertical rectangle box AF method for speed skating yesterday. I got my R5 froze up every other minute. The R5 worked ok with square box or single point and it seems like it doesn't like the AF method with a lot of AF point in it.

I use the whole availability of the sensor for AF, so you can’t get more AF points than that, and have no issues?

I am wondering if anyone have got the same experience or it's just me?

Thanks

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Phil
I wondered why the ball kept getting bigger, then it hit me.
http://www.flickr.com/photos/philthebirdbrain/sets/

 birdbrain's gear list:birdbrain's gear list
Sony RX10 II Canon EOS R5 Canon EOS R6 Canon EF 16-35mm F2.8L II USM Canon EF 24-70mm F2.8L II USM +7 more
OP Vinny Regular Member • Posts: 259
Re: R5 V1.51 freezes even more frequently

Can anyone try to switch to vertical rectangle box AF method and servo mode combined, it will take less than 5 mins to see the problem. It will be a good time to tell Canon if the bug is not quite fixed!

Thanks for the response!

 Vinny's gear list:Vinny's gear list
Canon EOS R5 Canon EOS R7
MarshallG
MarshallG Veteran Member • Posts: 8,951
Re: R5 V1.51 freezes even more frequently

Vinny wrote:

Can anyone try to switch to vertical rectangle box AF method and servo mode combined, it will take less than 5 mins to see the problem. It will be a good time to tell Canon if the bug is not quite fixed!

Thanks for the response!

How do you switch to “Vertical Rectangle Box” AF? Do you mean “Large Zone AF: Vertical”?

 MarshallG's gear list:MarshallG's gear list
Canon EOS R5 Canon EF 50mm F1.4 USM Canon EF 85mm F1.8 USM Canon EF 16-35mm F2.8L II USM Canon Extender EF 1.4x II +4 more
OP Vinny Regular Member • Posts: 259
Re: R5 V1.51 freezes even more frequently

MarshallG wrote:

Vinny wrote:

Can anyone try to switch to vertical rectangle box AF method and servo mode combined, it will take less than 5 mins to see the problem. It will be a good time to tell Canon if the bug is not quite fixed!

Thanks for the response!

How do you switch to “Vertical Rectangle Box” AF? Do you mean “Large Zone AF: Vertical”?

Yes, that's the one !

Thanks

 Vinny's gear list:Vinny's gear list
Canon EOS R5 Canon EOS R7
MarshallG
MarshallG Veteran Member • Posts: 8,951
Re: R5 V1.51 freezes even more frequently

Vinny wrote:

MarshallG wrote:

Vinny wrote:

Can anyone try to switch to vertical rectangle box AF method and servo mode combined, it will take less than 5 mins to see the problem. It will be a good time to tell Canon if the bug is not quite fixed!

Thanks for the response!

How do you switch to “Vertical Rectangle Box” AF? Do you mean “Large Zone AF: Vertical”?

Yes, that's the one !

Thanks

I’m in 1.5, no failure yet. What else? Which AF case, which shutter mode (electronic, EFCS, mechanical?) Do you move the AF zone with the joystick? Fast VF refresh?

Face detect?

 MarshallG's gear list:MarshallG's gear list
Canon EOS R5 Canon EF 50mm F1.4 USM Canon EF 85mm F1.8 USM Canon EF 16-35mm F2.8L II USM Canon Extender EF 1.4x II +4 more
OP Vinny Regular Member • Posts: 259
Re: R5 V1.51 freezes even more frequently

Here is the diagram of the setup in R5. I suspected it may happen to the Large Zone AF: horizontal as well

: Large Zone AF: Vertical

 Vinny's gear list:Vinny's gear list
Canon EOS R5 Canon EOS R7
OP Vinny Regular Member • Posts: 259
Re: R5 V1.51 freezes even more frequently

MarshallG wrote:

Vinny wrote:

MarshallG wrote:

Vinny wrote:

Can anyone try to switch to vertical rectangle box AF method and servo mode combined, it will take less than 5 mins to see the problem. It will be a good time to tell Canon if the bug is not quite fixed!

Thanks for the response!

How do you switch to “Vertical Rectangle Box” AF? Do you mean “Large Zone AF: Vertical”?

Yes, that's the one !

Thanks

I’m in 1.5, no failure yet. What else? Which AF case, which shutter mode (electronic, EFCS, mechanical?) Do you move the AF zone with the joystick? Fast VF refresh?

Face detect?

I was using mechanical shutter mode and people face detect!

 Vinny's gear list:Vinny's gear list
Canon EOS R5 Canon EOS R7
pawn Veteran Member • Posts: 3,261
Re: R5 V1.51 freezes even more frequently

Vinny wrote:

Can anyone try to switch to vertical rectangle box AF method and servo mode combined, it will take less than 5 mins to see the problem. It will be a good time to tell Canon if the bug is not quite fixed!

Thanks for the response!

I have 1.5.1 and just tried this.  No hang for me.

-- hide signature --
Tristimulus Veteran Member • Posts: 9,998
Re: R5 V1.51 freezes even more frequently

Just an innocent question: original Canon lens, adapted Canon lens or an alien lens in front of the camera?

Adapters can be quite unreliable...

MarshallG
MarshallG Veteran Member • Posts: 8,951
Re: R5 V1.51 freezes even more frequently
3

Tristimulus wrote:

Just an innocent question: original Canon lens, adapted Canon lens or an alien lens in front of the camera?

Adapters can be quite unreliable...

Not true. Canon’s EF adapters with Canon EF lenses are reliable.  Many of us thoroughly researched that point before buying. If you have an example of an EF lens that crashes this camera, post it, because a lot of people would like to know that.

Although, I agree that it would help to know which lens he’s using when he gets the crash. Nobody is able to reproduce his crash yet.

 MarshallG's gear list:MarshallG's gear list
Canon EOS R5 Canon EF 50mm F1.4 USM Canon EF 85mm F1.8 USM Canon EF 16-35mm F2.8L II USM Canon Extender EF 1.4x II +4 more
MarshallG
MarshallG Veteran Member • Posts: 8,951
Re: R5 V1.51 freezes even more frequently

Vinny wrote:

MarshallG wrote:

Vinny wrote:

MarshallG wrote:

Vinny wrote:

Can anyone try to switch to vertical rectangle box AF method and servo mode combined, it will take less than 5 mins to see the problem. It will be a good time to tell Canon if the bug is not quite fixed!

Thanks for the response!

How do you switch to “Vertical Rectangle Box” AF? Do you mean “Large Zone AF: Vertical”?

Yes, that's the one !

Thanks

I’m in 1.5, no failure yet. What else? Which AF case, which shutter mode (electronic, EFCS, mechanical?) Do you move the AF zone with the joystick? Fast VF refresh?

Face detect?

I was using mechanical shutter mode and people face detect!

So far, I can’t reproduce it. I’ll update my firmware later today and try again.

 MarshallG's gear list:MarshallG's gear list
Canon EOS R5 Canon EF 50mm F1.4 USM Canon EF 85mm F1.8 USM Canon EF 16-35mm F2.8L II USM Canon Extender EF 1.4x II +4 more
ProDude Senior Member • Posts: 4,851
Re: R5 V1.51 freezes even more frequently
1

Cristi CC wrote:

Mine (R5) works like a charm.

Give it a reset.

Indeed I've not had ONE lockup or hiccup since getting it a year ago from December and added each firmware update to it all along. You poor guys that have nothing but trouble, I have NO idea what settings you may have messed with to cause it, but many of us are just fine and enjoy the speed and accuracy of the R5's focus capabilities.

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Name the gear and I've probably owned it and used it.

MarshallG
MarshallG Veteran Member • Posts: 8,951
Re: R5 V1.51 freezes even more frequently
3

ProDude wrote:

Cristi CC wrote:

Mine (R5) works like a charm.

Give it a reset.

Indeed I've not had ONE lockup or hiccup since getting it a year ago from December and added each firmware update to it all along. You poor guys that have nothing but trouble, I have NO idea what settings you may have messed with to cause it, but many of us are just fine and enjoy the speed and accuracy of the R5's focus capabilities.

Not so. I’m sure your camera works great for you, but Canon just released a patch to fix a crashing bug, so of course it’s not perfect.

He isn’t lying and he didn’t “mess the settings up.” The camera should not crash no matter what settings you use. We are a community of users here and if one of us is having a problem, we should try to help each other out, not put them down for using the product as intended.

 MarshallG's gear list:MarshallG's gear list
Canon EOS R5 Canon EF 50mm F1.4 USM Canon EF 85mm F1.8 USM Canon EF 16-35mm F2.8L II USM Canon Extender EF 1.4x II +4 more
OP Vinny Regular Member • Posts: 259
Re: R5 V1.51 freezes even more frequently
2

Hi guys,

I have just tried that again but in the room temperature condition. And I could not reproduce the problem again with the same setting! I swear to God It was happening at least 20 times during the speed skating shooting. The problem went to normal until I switch the camera setting to the square box AF or single AF.

I have to leave it for now until it happens again!

Thank you everyone for the response. I would like to know if that happens to anyone in the future please!

Thanks again!

 Vinny's gear list:Vinny's gear list
Canon EOS R5 Canon EOS R7
Abbott Schindler Veteran Member • Posts: 3,099
Re: R5 V1.51 freezes even more frequently

Out of curiosity, what brand and size card(s) are you using? I've read several posts indicating card issues, as well as a suggestion from Canon. I use only SanDisk SD cards and Sony and ProGrade CFe-B cards.

MarshallG
MarshallG Veteran Member • Posts: 8,951
Re: R5 V1.51 freezes even more frequently

Abbott Schindler wrote:

Out of curiosity, what brand and size card(s) are you using? I've read several posts indicating card issues, as well as a suggestion from Canon. I use only SanDisk SD cards and Sony and ProGrade CFe-B cards.

He thinks it was a temperature related problem.

 MarshallG's gear list:MarshallG's gear list
Canon EOS R5 Canon EF 50mm F1.4 USM Canon EF 85mm F1.8 USM Canon EF 16-35mm F2.8L II USM Canon Extender EF 1.4x II +4 more
MarshallG
MarshallG Veteran Member • Posts: 8,951
Re: R5 V1.51 freezes even more frequently

Vinny wrote:

Hi guys,

I have just tried that again but in the room temperature condition. And I could not reproduce the problem again with the same setting! I swear to God It was happening at least 20 times during the speed skating shooting. The problem went to normal until I switch the camera setting to the square box AF or single AF.

I have to leave it for now until it happens again!

Thank you everyone for the response. I would like to know if that happens to anyone in the future please!

Thanks again!

I haven’t tried this, but I’ve read that you can power the camera using a USB-C cable attached to an external battery pack, which you can keep in a pocket. If you do this, use the plastic strain relief connector that comes with the camera, to prevent damage to the USB-C connector on the camera. But I think keeping the battery warm will prevent the temperature related problems you’re having. Alternately, keep an extra battery in your pocket and insert right before you shoot, and swap in a warm battery every 15 or 20 minutes.

 MarshallG's gear list:MarshallG's gear list
Canon EOS R5 Canon EF 50mm F1.4 USM Canon EF 85mm F1.8 USM Canon EF 16-35mm F2.8L II USM Canon Extender EF 1.4x II +4 more
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