D500 issue with date and time.

Started 3 months ago | Discussions
bluestarc2k
bluestarc2k Senior Member • Posts: 1,605
D500 issue with date and time.

Hi All, I had some issues with my D500 and had to send it in for repair, when I got it back I notice the date and time when I shot movies was different than when I shoot photos. It was off by about 6 or 7 hours. I did a factory reset on the camera and now it shows correct in the camera but when I upload to my computer it's still off, mostly I load to Lightroom and the time is off there. I'm wondering if I need to send the camera back again? Thanks for any suggestions.

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Colin
https://flic.kr/ps/ym2af
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 bluestarc2k's gear list:bluestarc2k's gear list
Samsung Galaxy K Zoom Panasonic FZ1000 Nikon D7200 Nikon D500 Sigma 100-400mm F5-6.3 +1 more
Nikon D500
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photonut2008
photonut2008 Veteran Member • Posts: 6,436
Re: D500 issue with date and time.

-7 hours corresponds with UTC where you are at.

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 photonut2008's gear list:photonut2008's gear list
Nikon D800 Nikon D500 Nikon AF-S Nikkor 70-200mm f/2.8G ED VR Nikon AF-S DX Nikkor 16-85mm f/3.5-5.6G ED VR Nikon AF-S DX Nikkor 35mm F1.8G +15 more
bluestarc2k
OP bluestarc2k Senior Member • Posts: 1,605
Re: D500 issue with date and time.

photonut2008 wrote:

-7 hours corresponds with UTC where you are at.

Thanks, it's actually 8hr difference but how do I fix it, the time zone is set correctly in the camera and I don't have this issue with my D7200 or my D5500 when I had that. And it's only for the videos.

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Cheers
Colin
https://flic.kr/ps/ym2af
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 bluestarc2k's gear list:bluestarc2k's gear list
Samsung Galaxy K Zoom Panasonic FZ1000 Nikon D7200 Nikon D500 Sigma 100-400mm F5-6.3 +1 more
Sagittarius Veteran Member • Posts: 7,717
Re: D500 issue with date and time.

bluestarc2k wrote:

photonut2008 wrote:

-7 hours corresponds with UTC where you are at.

Thanks, it's actually 8hr difference but how do I fix it, the time zone is set correctly in the camera and I don't have this issue with my D7200 or my D5500 when I had that. And it's only for the videos.

I've just tried on my D500. No problems. Does it also show incorrect time for the file when looked in camera?

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 Sagittarius's gear list:Sagittarius's gear list
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photonut2008
photonut2008 Veteran Member • Posts: 6,436
Re: D500 issue with date and time.
1

bluestarc2k wrote:

photonut2008 wrote:

-7 hours corresponds with UTC where you are at.

Thanks, it's actually 8hr difference

Daylight Savings Time.

but how do I fix it, the time zone is set correctly in the camera and I don't have this issue with my D7200 or my D5500 when I had that. And it's only for the videos.

Reading your OP it appears to be an issue with Lightroom.

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DPR, where gear is king and photography merely a jester

 photonut2008's gear list:photonut2008's gear list
Nikon D800 Nikon D500 Nikon AF-S Nikkor 70-200mm f/2.8G ED VR Nikon AF-S DX Nikkor 16-85mm f/3.5-5.6G ED VR Nikon AF-S DX Nikkor 35mm F1.8G +15 more
bluestarc2k
OP bluestarc2k Senior Member • Posts: 1,605
Re: D500 issue with date and time. Update

Sagittarius wrote:

bluestarc2k wrote:

photonut2008 wrote:

-7 hours corresponds with UTC where you are at.

Thanks, it's actually 8hr difference but how do I fix it, the time zone is set correctly in the camera and I don't have this issue with my D7200 or my D5500 when I had that. And it's only for the videos.

I've just tried on my D500. No problems. Does it also show incorrect time for the file when looked in camera?

Hi thanks for responding, I just noticed if I shoot in 4k the time is shifted but when I shoot in 1920p the time is fine. very weird.

Also just tried in windows media player and the time is wrong there as well.

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Colin
https://flic.kr/ps/ym2af
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 bluestarc2k's gear list:bluestarc2k's gear list
Samsung Galaxy K Zoom Panasonic FZ1000 Nikon D7200 Nikon D500 Sigma 100-400mm F5-6.3 +1 more
bluestarc2k
OP bluestarc2k Senior Member • Posts: 1,605
Re: D500 issue with date and time. Update!

So I just bought a Nikon D850 and I have the same issue with time being off in Lightroom when Importing Videos.

So it must be something with Lightroom that cause this issue.

I noticed time was off in lightroom and also in the files it copied to my Hard Drive, if I look at time and date in Explorer on the card and files imported directly the time is correct.

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Colin
https://flic.kr/ps/ym2af
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 bluestarc2k's gear list:bluestarc2k's gear list
Samsung Galaxy K Zoom Panasonic FZ1000 Nikon D7200 Nikon D500 Sigma 100-400mm F5-6.3 +1 more
Joakim Ekman Regular Member • Posts: 108
Re: D500 issue with date and time. Update!

In lightroom I have the same issues with video from Sony cameras. I never use DSLR for video. I usually change the time to correct time in lightroom.

bluestarc2k
OP bluestarc2k Senior Member • Posts: 1,605
Re: D500 issue with date and time. Update!

Thanks, yes I now know it's been an issue with Lightroom for quite some time now. Hopefully they'll get their act together at some point.

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Colin
https://flic.kr/ps/ym2af
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 bluestarc2k's gear list:bluestarc2k's gear list
Samsung Galaxy K Zoom Panasonic FZ1000 Nikon D7200 Nikon D500 Sigma 100-400mm F5-6.3 +1 more
Jeep_Joseph
Jeep_Joseph Regular Member • Posts: 404
Re: D500 issue with date and time.

I know it has been two months, but if the camera has issues such as getting wet it will reset its self. My d3s last week got caught in monsoon like rains and had thought the year was 2009. Just reset it to the right date and its fine

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Nikon D3S Nikon D4 Nikon D600 Olympus E-M1 Nikon D4S +17 more
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