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Moto e6 tracfone...

Started Apr 20, 2021 | Questions
geophotoguy Forum Member • Posts: 61
Moto e6 tracfone...

I have a Moto e6 Android with prepaid Tracfone.  I buy cards and add airtime from the card number.

Suddenly today my phone goes directly to a Straight Talk wireless menu with options for reaching specific items.  Doesn't matter which local or long distance number I try to dial, the phone doesn't dial that number, it just goes directly into the Straight talk menu options.

What is going on?  I cannot dial any number...goes to Straight Talk menu...

I have never even heard of Straight Talk before today, never signed up or on or anything!  I only use the prepaid Tracfone cards.

I don't understand and the web is NO help...can't call anyone either since it goes into the Straight Talk menu?  Sooo frustrating!  Can anyone help me please...?

ANSWER:
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I2K4
I2K4 Senior Member • Posts: 1,441
Re: Moto e6 tracfone...

Not personally familiar, but a quick web search "tracfone to straight talk" brings up

ABOUT STRAIGHT TALK WIRELESS

Straight Talk is a service provided by TracFone Wireless Inc., America’s largest no-contract cell phone provider in the U.S., with over 25 million subscribers. TracFone Wireless is a subsidiary of América Móvil S.A.B. de C.V. ("AMX") (BMV: AMX; NYSE: AMX; Nasdaq: AMOV; LATIBEX: XAMXL). AMX is the leading provider of telecommunication services in Latin America.

So it's a legitimate subsidiary, and if your plan was replaced you should have been notified beforehand. Should call or email tech support to ask what happened, see about going back to what you're familiar with, and be sure your personal contact information and prepaid card credit are all properly available on whichever service you end up with.

AK_hiker
AK_hiker Regular Member • Posts: 436
Re: Moto e6 tracfone...

Tracfone will be acquired by Verizon in near future pending approval though I doubt if this has anything to do with your problem. Straight Talk is also owned by Tracfone. You can go into settings to see which it uses. Wonder if the phone in previous life was Straight Talk and is reverting back. ???

GC

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OP geophotoguy Forum Member • Posts: 61
Re: Moto e6 tracfone...

Brand new phone purchased from Motorola...I did not ever receive any notification from Tracfone that the service was switched or moved...I did call Tracfone and got a Rep who had no idea of anything...kept telling me my service was Tracfone wireless...????  I cannot find any email for Tracfone...the Tracfone help page when I log in does not have a working "Live Chat" button...its there but is dead, no response...

Don't know what to do now...

OP geophotoguy Forum Member • Posts: 61
Re: Moto e6 tracfone...

Well...all it was is that I had run out of minutes...I did check my balance previously...I had Data and Text...did not notice my Minutes was at 0...topped up today from a Tracfone Prepaid card...everything is back to normal...I'm SO embarrassed!  Sorry for wasting everyone's time on here...

AK_hiker
AK_hiker Regular Member • Posts: 436
Re: Moto e6 tracfone...

I ran my service plan with tracfone to the end and didn't know. People wondered where I was for week! I had to activate phone all over again. Luckily I didn't lose my double minutes. Now I add just to keep service plan valid.

Glad it was something easy.

GC

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I2K4
I2K4 Senior Member • Posts: 1,441
Re: Moto e6 tracfone...

Glad it's solved. Here in Canada carriers are obligated to send advance warnings and keep the account active for some period after it runs down, and there are optional automatic top-ups if an account gets close to exhausted.  There was a regulatory clean-up about ten years ago, before that it could get tricky and I lost some accumulated call-time when a card expired.

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