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NX500 lenses not working, please help

Started Apr 14, 2021 | Discussions
chamaeleon_Kr New Member • Posts: 4
NX500 lenses not working, please help

Dear all,

I have a NX500 camera with 16-50PZ kit lens. I have recently purchased an NX-45mm 2D lens but since I first installed in the camera I have the following problem:

When I turn the camera on I can't change aperture, it only displays F but no other values, and nothing happens when moving the aperture dial, also AF options only allows manual mode. It looks like there is a communication problem between the body and the lens.

And now the 16-50PZ has the same behavior, so none of the lenses work.

I have been looking for information about this issue but haven't found anything similar.

Has anybody had a similar issue? I love my nx500 but now I am very dissapointed.

Any help will be much appreciated.

Thank you.

Samsung NX500
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otto k Senior Member • Posts: 2,252
Re: NX500 lenses not working, please help

Try cleaning the contacts on both the camera and the lens.

 otto k's gear list:otto k's gear list
Canon EOS 600D Samsung NX1000 Samsung NX500 Sony a6400 Samsung NX 30mm F2 Pancake +10 more
OP chamaeleon_Kr New Member • Posts: 4
Re: NX500 lenses not working, please help

Thanks for your answer, otto k

I did it, I cleaned them in both the body and the lenses, but the problem remains. I don't know if there is anything else I can do.

Any other suggestions will be welcome.

Thanks in advance.

Piet22 New Member • Posts: 24
Re: NX500 lenses not working, please help

How did you clean the contacts? Did you use isopropyl alcohol?

Try the lenses with another NX camera to find out if the problem is in your NX500 (most likely) or in both the lenses (less likely).

Piet

OP chamaeleon_Kr New Member • Posts: 4
Re: NX500 lenses not working, please help

Thanks for your answer Piet22

I cleaned the contacts with alcohol as you mentioned.

Unfortunately I don't have any other NX camera to check the lenses on it.

I'm afraid I will have to find a service in order to repair the camera.

Best regards.

Piet22 New Member • Posts: 24
Re: NX500 lenses not working, please help
1

I don't know where you live but it won't be easy to find a repair service for NX camera's. And the repair will probably be relatively expensive considering that used NX500's are now available for 250-300 Euro.

To confirm that your NX500 is faulty a low-cost solution would be to buy an older type of NX camera such as the NX100 or NX1000 with kit lens for about 30-40 Euro.

Piet

james _ Regular Member • Posts: 200
Re: NX500 lenses not working, please help

i think it may be a characteristic of the unique 2d/3d ability of the lens that is changing your settings. i looked up a review of the lens, and here is a quote from Petapixel

"Immediately, once you begin shooting, the minimum aperture of the lens is increased to f/3.5, the field of view is changed to 16:9 and your resolution is decreased to 5.9 MP (on our NX500). You also lose the ability to control the aperture, shutter speed, and ISO of the camera. A ‘non-auto mode’ can be enabled, allowing you to control white balance and exposure compensation – nothing more."

so it sounds like it is normal for it to display F value only since the other settings cannot be controlled anyway.

it might be useful to Google not problems with the lens, but maybe simple reviews/overviews so you are more familiar with how it works. hopefully you will find out it is not broken and simply operates in a unique way.

if you continue to experience problems, i would try to contact the seller. they may be able to advise you more on how to use the lens, or you can request a return if you believe it to be faulty.

since the powerzoom is also not working, i would assume the 2d lens changes certain settings. sorry for asking a silly question, but have you tried simply changing the mode dial to try and kick it back to normal settings? otherwise you can try formatting your memory card and resetting your camera. if your powerzoom was working fine before, i would assume the lens is fine and something with the camera settings simply got changed.

wpstl Senior Member • Posts: 1,251
Re: NX500 lenses not working, please help

james _ wrote:

i think it may be a characteristic of the unique 2d/3d ability of the lens that is changing your settings. i looked up a review of the lens, and here is a quote from Petapixel

"Immediately, once you begin shooting, the minimum aperture of the lens is increased to f/3.5, the field of view is changed to 16:9 and your resolution is decreased to 5.9 MP (on our NX500). You also lose the ability to control the aperture, shutter speed, and ISO of the camera. A ‘non-auto mode’ can be enabled, allowing you to control white balance and exposure compensation – nothing more."

so it sounds like it is normal for it to display F value only since the other settings cannot be controlled anyway.

it might be useful to Google not problems with the lens, but maybe simple reviews/overviews so you are more familiar with how it works. hopefully you will find out it is not broken and simply operates in a unique way.

if you continue to experience problems, i would try to contact the seller. they may be able to advise you more on how to use the lens, or you can request a return if you believe it to be faulty.

since the powerzoom is also not working, i would assume the 2d lens changes certain settings. sorry for asking a silly question, but have you tried simply changing the mode dial to try and kick it back to normal settings? otherwise you can try formatting your memory card and resetting your camera. if your powerzoom was working fine before, i would assume the lens is fine and something with the camera settings simply got changed.

He said he has the 2D version, not the 2d/3d version of the lens so your point is moot.

-- hide signature --

"Sometimes I like to throw a grenade and run away."

 wpstl's gear list:wpstl's gear list
Samsung NX1 Sony a7R II Sony a7R III Samsung NX 85mm F1.4 ED SSA Samsung NX 60mm F2.8 Macro ED OIS SSA +5 more
james _ Regular Member • Posts: 200
Re: NX500 lenses not working, please help

wpstl wrote:

He said he has the 2D version, not the 2d/3d version of the lens so your point is moot.

my mistake, sounded like 3D problems, i made an incorrect assumption that he left off 3d part of the name.

OP are you by chance changing lenses with the power on like this guy?

https://www.dpreview.com/forums/thread/3825977

wpstl Senior Member • Posts: 1,251
Re: NX500 lenses not working, please help

james _ wrote:

wpstl wrote:

He said he has the 2D version, not the 2d/3d version of the lens so your point is moot.

my mistake, sounded like 3D problems, i made an incorrect assumption that he left off 3d part of the name.

OP are you by chance changing lenses with the power on like this guy?

https://www.dpreview.com/forums/thread/3825977

I would agree had he not mentioned it happened to a different lens. That seems like a more serious issue.

-- hide signature --

"Sometimes I like to throw a grenade and run away."

 wpstl's gear list:wpstl's gear list
Samsung NX1 Sony a7R II Sony a7R III Samsung NX 85mm F1.4 ED SSA Samsung NX 60mm F2.8 Macro ED OIS SSA +5 more
Onetwoshot Forum Member • Posts: 54
Re: NX500 lenses not working, please help
1

Not sure if I can help but that happened once with an nx1000 for me. I didn't break a sweat about it. I just reset the camera settings and disconnected lens and connected back a few times.

Try all the easy troubleshooting (reset, update firmware, even reinstall the same firmware, connect and disconnect) remove battery from the camera an leave it for few minutes etc..

 Onetwoshot's gear list:Onetwoshot's gear list
Samsung Galaxy NX Samsung NX1 Samsung NX500 Panasonic Lumix DMC-GX85 Panasonic Lumix DC-S5 +14 more
OP chamaeleon_Kr New Member • Posts: 4
Re: NX500 lenses not working, please help
2

Hi all,

I just want to let you know that I took the NX500 to a service center and now it is working again!!!

It seems like there was some kind of trouble in the electronics, and finally got to work again.

Thanks to all of you who answered to my post.

Best regards.

mnewxcv Forum Member • Posts: 90
Re: NX500 lenses not working, please help
1

where is there a samsung service center repairing these cameras?

 mnewxcv's gear list:mnewxcv's gear list
Samsung NX1 Samsung NX 18-200mm F3.5-6.3 ED OIS Samyang 10mm F2.8 Samyang 35mm F1.4 Samsung 16-50mm F2.0-2.8 +1 more
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