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Buttons don't work and camera doesn't turn off

Started Dec 21, 2020 | Questions
AjlaH New Member • Posts: 1
Buttons don't work and camera doesn't turn off

I've had my samsung nx20 for over a year now, and never had any issues. today I took some pictures and when I came home I looked them all over on my camera and nothing was wrong with it yet. I decided to plug it into my computer to transfer the photo's. after 5-10 minutes, my camera was suddenly disconnected even tho everything was plugged in correctly. when I wanted to turn my camera off and on, it didn't turn off. the screen just didn't turn off. none of the buttons worked on the camera. only by taking out the battery it turns off. when I put the battery back in, and turn it on, I somehow can turn it right back off, without an issue, but when I try to press any button, it doesn't work and I'm also not able to turn it off again. I've tried taking out the battery for a longer period of time but that didn't seem to work, when turned on, I do see that my battery is completely full, so that's not it either. also, when I try to connect it to my computer again, the camera makes a little noise and the screen turns a dark blue. the usual pop up asking you if you want to connect to a computer, doesn't show up anymore either. did anyone else had an issue with anything like this, or does anyone have any tips?

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Samsung NX20
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White Widow Forum Member • Posts: 66
Re: Buttons don't work and camera doesn't turn off

That's weird! I would try to factory reset the camera. Not sure it makes any difference though...

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Bmanb New Member • Posts: 1
Re: Buttons don't work and camera doesn't turn off

I had same problem with my Samsung NX500 CAMERA.

I discovered a small group of persons were hacking my camera. I would Bluetooth Download Images from my camera and this would happen. When I used Remote Camera someone would take over camera functions. My lens would zoom in and out by itself and the focus wouldn't work and I could not even take a pic. When I left and tested camera - It worked perfect again without any problems.  It is possible you have a hacker like I did. Only way to turn off camera is by removing battery. Since I stopped using Remote Viewer and stopped sending pics to my phone - The problem stopped. Remember-IN sight range of Bluetooth is quite a distance. If there are no obstructions - 300 feet & more with mine. However - It is not nice to have someone hacking and I don't know if it's through the android, Samsung Manager or Camera Bluetooth. Try that - it may solve your problem

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