TTArtisans lens warranty, how to claim it?

Started 4 months ago | Questions
tim21 Regular Member • Posts: 122
TTArtisans lens warranty, how to claim it?

I'm looking to buy a TTArtisans lens which is pretty cheap, BUT, given the possibility of focus ring detaching or something similar, I wanted to check the warranty situation. It seesm impossible to contact them, which is a bit of a concern.

If I buy it from BHphoto it appears I still somehow have to send it back to the manufacturer even though I have no way to contact them. Or I could buy it from photorumours who have a 2 year warranty. BUT sadly they do not have that lens in stock.

So any other ideas? Or would I just have to buy it and hope it doesn't break. It;'s only a hundred bucks I suppose.

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henryp
henryp Veteran Member • Posts: 7,299
Re: TTArtisans lens warranty, how to claim it?
2

tim21 wrote:

I'm looking to buy a TTArtisans lens which is pretty cheap, BUT, given the possibility of focus ring detaching or something similar, I wanted to check the warranty situation. It seesm impossible to contact them, which is a bit of a concern.

Have you looked at http://en.ttartisan.com/ ?

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Henry Posner
B&H Photo-Video

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DenverSteve Contributing Member • Posts: 563
Re: TTArtisans lens warranty, how to claim it?
4

Henry, honest question here - why would you want to purchase any product where your first (or upper) concern is warranty work? I have never purchased a product wondering how I was going to get it fixed before I purchased it.

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Meter, Compose, Focus, Shoot..... Repeat
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OP tim21 Regular Member • Posts: 122
Re: TTArtisans lens warranty, how to claim it?
1

Thanks, I hadn't found their site

Leonard Migliore
Leonard Migliore Forum Pro • Posts: 18,379
Re: TTArtisans lens warranty, how to claim it?

DenverSteve wrote:

Henry, honest question here - why would you want to purchase any product where your first (or upper) concern is warranty work? I have never purchased a product wondering how I was going to get it fixed before I purchased it.

One often has this concern with automobiles.

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Leonard Migliore

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henryp
henryp Veteran Member • Posts: 7,299
Re: TTArtisans lens warranty, how to claim it?

DenverSteve wrote:

Henry, honest question here - why would you want to purchase any product where your first (or upper) concern is warranty work? I have never purchased a product wondering how I was going to get it fixed before I purchased it.

Warranty work has never been my first or upper concern when planning a purchase, but nowadays it is a consideration and I think it should be part of the decision-making. YMMV

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Henry Posner
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sportyaccordy Forum Pro • Posts: 18,116
Re: TTArtisans lens warranty, how to claim it?
1

DenverSteve wrote:

Henry, honest question here - why would you want to purchase any product where your first (or upper) concern is warranty work? I have never purchased a product wondering how I was going to get it fixed before I purchased it.

My thoughts exactly lmao. I don't think I've ever heard a more damning endorsement of a brand.

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Sometimes I take pictures with my gear- https://www.flickr.com/photos/41601371@N00/

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