Fuji X-Pro 2: shutter dark stripes problem

[pablonavarroB]

Hey there!

I've had my Fuji X-Pro2 for a while and I've been loving almost all of it (except the raw files, but that's a topic for another conversation). Not that long ago, I began noticing that when shooting portraits wide open in broad daylight I started seeing dark stripes on my files. The files that presented the problem ranged from 1/4000 up to 1/8000s with the mechanical shutter, the worst examples being at 1/8000s where the frame was almost totally black.

I bought the camera used off from a shop in Germany and it's still on warranty. However, they refuse to take a look at it as they argue the kind of warranty they specified does not cover these kind of issues.

Has anyone had a similar problem? How did you solve it/how expensive it was to solve it?

Thanks!

 

[Aoi Usagi]

Please upload some sample photos with the issue so we can see what the problem is.

 

[pablonavarroB]

Hey! Thanks for the replay. I totally forgot to upload the pictures, thanks for the remainder. I hope you can see the metadata. The images were taken with the lens touching my computer monitor and with the ISO maxed out (the issue happens independently of the ISO used), so I can get a full white background to test the issue.

At 1/8000s

At 1/6400s

 

[Aoi Usagi]

Thanks for uploading some sample images, although I was really hoping for something with a subject, rather than a white/black screen since its really hard to tell what I am looking at. From reading your posts, its the uneven exposure that is the problem. Can you see can issues with the shutter opening and closing? You can take the lens off, set the camera to shoot without a lens in the menu and visually check the shutter.

 

[pablonavarroB]

I can't take a picture of a subject as it is too dark and I don't have any studio lights, but I checked the shutter visually and nothing seems wrong. Here's a slow motion video of the shutter at 1/8000 in case it helps.

 

[Phil BH]

I can't take a picture of a subject as it is too dark and I don't have any studio lights, but I checked the shutter visually and nothing seems wrong. Here's a slow motion video of the shutter at 1/8000 in case it helps.

Do you not have any images you have already taken that exhibited the problem?

 

[Morris0]

Are you using flash? The first looks somewhat like a failing shutter. The rounded edges are strange.

Morris

 

[pablonavarroB]

I honestly deleted them all. It's been happening for a while but only recently I noticed the problem and tried to figure out exactly what it was.

 

[pablonavarroB]

Thanks a lot for answering. No, the pictures were not taken with any kind of flash. As I said, it was the lens right over a computer screen on full brightness, trying to get all the frame pure white.

 

[a_c_skinner]

You'll have to replicate the problem with "normal" images if we are to offer more.

 

[fuji01]

I have pricise the same problem, have you found the solution.

 

[fuji01]

I have pricise the same problem, have you found the solution.

from 1000 and up i have to use elektronic shutter - hope fuji could make an firmware update for this problem.

 

[a_c_skinner]

Again, post some images telling us how they were taken and you may well get more help. The OP didn't, at least not normal ones.

 

[deednets]

Again, post some images telling us how they were taken and you may well get more help. The OP didn't, at least not normal ones.

 

[fuji01]

I have same problem , have you found out of a solution.

 

[fuji01]

I will make some photos - with electronic shutter no problem 1/8000 and with shutter 1/8000 , so you can se the fault.

 

[Truman Prevatt]

I will make some photos - with electronic shutter no problem 1/8000 and with shutter 1/8000 , so you can se the fault.

If everything works up to shutter speed X but the problem starts at faster shutter speeds, I suspect even without looking it is an issue with the mechanical shutter. I also suspect it is a H/W issue with a individual cameras, that is cannot be fixed with a F/W update. I had the Pro2 - never saw this issue.

If you bought it from a store, at least in the US, there is an implied warranty that unless stated otherwise the camera should work. If it can't take images at faster shutter speeds where it is suppose to - then they should cover it by warranty. I would expect the EU has the same provisions.

If it were me, I'd have it back to the shop. There is little anyone here can do for you but if you want their input - you need to show some examples.

 

[a_c_skinner]

There is of course a tiny chance that if we could see the problem in some vaguely normally taken images we might help and save someone trying to complain about what I suspect is a perfectly normally working camera.

 

[Truman Prevatt]

There is of course a tiny chance that if we could see the problem in some vaguely normally taken images we might help and save someone trying to complain about what I suspect is a perfectly normally working camera.

And the longer it goes without some sort of image showing the issue - the more likely it was well a "non-issue."

 

[jox2000]

my resume so far: the xpro2 is not the best camera for making pictures of white screens with ISO12800 and 1/8000 shutter speed.