Canon 6400 no longer working with Mac Catalina

Started 2 months ago | Discussions
christopher cove Forum Member • Posts: 68
Canon 6400 no longer working with Mac Catalina

I tired to print with the Canon 6400 and I get a filter error. I tired everything including all suggestions of reinstalling the printer, deleting the print folder in the library and multiple restarts. Still not working. I check the driver and it is 64 bit and there are no new driver updates on the Canon  site. My Edson printers are fine.

Any have any ideas short of downgrading the OS?

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Christopher

OP christopher cove Forum Member • Posts: 68
Re: Canon 6400 no longer working with Mac Catalina

I spoke with Canon. There are no plans to update the driver to Catalina. I guess I have to down grade to Mohave.

These companies are lame...

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Christopher

Howard Moftich Veteran Member • Posts: 9,297
Re: Canon 6400 no longer working with Mac Catalina
1

IMO, that is a completely BS and unacceptable answer from Canon.  It's not like the 6400 is that old to not be supported (although this whole 32->64 thing is a MASSIVE PITA)

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Online civility: Before you press 'Post', ask yourself if you'd say that to someone face to face.

OP christopher cove Forum Member • Posts: 68
Re: Canon 6400 no longer working with Mac Catalina

And it's not even a 64 bit thing either...

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Christopher

ColourPhil
ColourPhil Regular Member • Posts: 229
Re: Canon 6400 no longer working with Mac Catalina

Is it really necessary for Apple to have their annual updates, which usually cause pain to someone!

I'm waiting a while before 'upgrading' to Catalina.

https://www.colourphil.co.uk/printing-mac_colour_problems.shtml

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Howard Moftich Veteran Member • Posts: 9,297
Re: Canon 6400 no longer working with Mac Catalina

++++++++ 1 million

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Online civility: Before you press 'Post', ask yourself if you'd say that to someone face to face.

OP christopher cove Forum Member • Posts: 68
Re: Canon 6400 no longer working with Mac Catalina

I just got an Email from Canon and they have reversed their decision to support Catalina. They will now be updating the driver. My faith is restored.

Dear Christopher Cove,

We received an update from our developers just now. The imagePROGRAF iPF6400 will be supported with macOS v10.15. Please continue to check our web site for the availability of the driver and software downloads. They should be available by the end of this month.

Thank you for choosing Canon.

Sincerely,

Thomas
Technical Support Representative

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Christopher

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