Photos won't upload

Started 2 months ago | Questions
leslandon New Member • Posts: 2
Photos won't upload

I have photos in a file on my DSC-HX400V, but when I connect the camera to my computer a message says the folder is empty. How can I get the photos from my camera to the computer?

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Jerry045
Jerry045 Forum Pro • Posts: 10,675
Re: Photos won't upload

Are there subfolders?  Most cameras place the photos in a "DCIM" subfolder.

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66GTO Veteran Member • Posts: 3,311
Re: Photos won't upload

Would you be able to connect the card directly to your computer?

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OP leslandon New Member • Posts: 2
Re: Photos won't upload

I can view the photos on the camera screen, and when I attach the camera to my computer via USB cable, the file folder appears in the file list. But when I click to open the file, it just says this file is empty.

Do I have a bad disc in the camera?

Digital Nigel Veteran Member • Posts: 8,729
Re: Photos won't upload

leslandon wrote:

I can view the photos on the camera screen, and when I attach the camera to my computer via USB cable, the file folder appears in the file list. But when I click to open the file, it just says this file is empty.

Which folder is empty?

Do I have a bad disc in the camera?

No, it's probably fine.

Do you have an SD card reader on your computer?

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Guy Parsons
Guy Parsons Forum Pro • Posts: 32,249
Re: Photos won't upload

leslandon wrote:

I can view the photos on the camera screen, and when I attach the camera to my computer via USB cable, the file folder appears in the file list. But when I click to open the file, it just says this file is empty.

Is it Windows or Mac? How are you looking at the camera? The images always are there in some sub-folder down in the DCIM folder area. Maybe you need to dig deeper into the folder structure.

With Windows I always use FastStone Viewer for inspecting folders and for downloads via USB or via the SD card plugged into a card reader slot.

Do I have a bad disc in the camera?

No disc, only the inserted SD card holds the images.

Regards...... Guy

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tbcass
tbcass Forum Pro • Posts: 42,789
Re: Photos won't upload

Upload manually (drag and drop).

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Tom

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tbcass
tbcass Forum Pro • Posts: 42,789
Re: Photos won't upload

Guy Parsons wrote:

No disc, only the inserted SD card holds the images.

Regards...... Guy

Old habits die hard. People still refer to recording video as taping.

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Tom

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Digital Nigel Veteran Member • Posts: 8,729
Re: Photos won't upload

tbcass wrote:

Guy Parsons wrote:

No disc, only the inserted SD card holds the images.

Regards...... Guy

Old habits die hard. People still refer to recording video as taping.

The 'disk' term continues to be used for solid state drives in computers. For example, I have two solid state drives in my workstation, as well as two hard disk drives. Windows calls them all 'Disks'.

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tbcass
tbcass Forum Pro • Posts: 42,789
Re: Photos won't upload

Digital Nigel wrote:

tbcass wrote:

Guy Parsons wrote:

No disc, only the inserted SD card holds the images.

Regards...... Guy

Old habits die hard. People still refer to recording video as taping.

The 'disk' term continues to be used for solid state drives in computers. For example, I have two solid state drives in my workstation, as well as two hard disk drives. Windows calls them all 'Disks'.

Even with traditional hard drives the term "disk" as been, for the most part, dropped with them being referred to as simply hard drives.

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Tom

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Digital Nigel Veteran Member • Posts: 8,729
Re: Photos won't upload

tbcass wrote:

Digital Nigel wrote:

tbcass wrote:

Guy Parsons wrote:

No disc, only the inserted SD card holds the images.

Regards...... Guy

Old habits die hard. People still refer to recording video as taping.

The 'disk' term continues to be used for solid state drives in computers. For example, I have two solid state drives in my workstation, as well as two hard disk drives. Windows calls them all 'Disks'.

Even with traditional hard drives the term "disk" as been, for the most part, dropped with them being referred to as simply hard drives.

Windows Task Manager calls even solid state drives like my Intel Optane SSD 900P 'Disks'

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tbcass
tbcass Forum Pro • Posts: 42,789
Re: Photos won't upload

I know that. I was referring to conversation between people and written articles referring to hard drives. Microsoft has always been very conservative when it comes to what they name various pieces of hardware in Windows. It's just a throwback to terminology used in the old days to distinguish floppy disks from hard disks.

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Tom

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Bill Borne
Bill Borne Forum Pro • Posts: 39,486
If you don't have a card reader

Buy a cheap $5 usb card reader on Amazon

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Guy Parsons
Guy Parsons Forum Pro • Posts: 32,249
Re: Photos won't upload
2

Omigosh, you guys go on with trivia. Fancy creating a sub-string just to argue about a silly thing like that. Do I need to add smiley faces to everything I say to attempt to ward off pointless discussions?

Yes, the user sees the content of the attached USB device, be it a camera or hard drive or SSD or flash memory USB as a "Disk"because of the needed formatting of the device, be it NTFS, eFAT FAT16, FAT32, etc etc. to make it easily and familiarly accessible.

In the case of the camera I simply reminded the OP that there is no internal storage in the form of a disk, just the inserted SD/SDHC/SDXC card in the camera that contains the file data.

In this case it appears that the OP does not quite understand the file structure to be found on the camera card and needs to drill down into the folder structure more to find the images. Drill a heck of a lot deeper to find any video clips of course.

Rant completed now, and I did add the appropriate smiley face.

Not the same camera but still Sony and the folder structure looks a lot like this.....

The images will reside within the "100MSDCF" folder in my case, after the 9999thimage it will be the "101MSDCF"folder. All cameras seem to stick to having images somewhere in sub-folders within the basic "DCIM" folder.

The video clips for Sony live down in the "PRIVATE" area and 4K clips will be in the M4ROOT/CLIP folder. I've not used AVCHD but I guess that sort of clip would be in the "STREAM" folder.

It is simply a matter of drilling down through folders and sub-folders until something viewable is seen.

That screen clip above is how FastStone Viewer sees things, it is the same as Windows Explorer, just a different background.

Regards..... Guy

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DJS 531
DJS 531 Regular Member • Posts: 298
Re: Photos won't upload

leslandon wrote:

I have photos in a file on my DSC-HX400V, but when I connect the camera to my computer a message says the folder is empty. How can I get the photos from my camera to the computer?

I use the memory card to get photos from my camera to my computer. If your computer has an SD card slot, you can take the SD card out of the camera and insert it into the SD card slot in your computer. If it doesn't have an SD card slot, you can purchase a memory card reader from Amazon or elsewhere.Memory card readers are inexpensive.

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