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Samsung nx2000 - whitewashed images

Started Jun 10, 2019 | Questions
JamesHopes New Member • Posts: 1
Samsung nx2000 - whitewashed images

Hi - my Samsung nx2000 is producing images that are very whitewashed/low-shadow.

Photos below of the sky, first my moto g4 phone camera, and then below with my nx2000 that used to perform great but now doesn't.

Taken with my moto g5

Taken with my nx2000

The processed image is always so much lighter than the viewfinder, and it never used to be like that.

I've reset all settings on my camera. Same result.

I've sent it to DK AVS, the recommended repair centre in London, and they said there was no problem.

Is there anything else I can try? I really like the camera and would rather not have to buy a new one, but I have read that it could be something in the electronics gone wrong.

Any thoughts are welcome! I'm very much an amateur.

(worth noting: I took the photo using the auto function - if I change to manual and have maximum shutter speed, the photo seems to come out as expected).

Many thanks

James

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Samsung NX2000
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otto k Senior Member • Posts: 2,252
Re: Samsung nx2000 - whitewashed images

It's hard to say without having more information. Maybe you could take a photo of the screen while taking the photo to see if there are any settings tgat affect the image. If it works in other modes correctly then nothing is wrong with the camera itself. Does it work correctly in P mode as well?

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kypfer Contributing Member • Posts: 985
Re: Samsung nx2000 - whitewashed images
1

To me the first image looks underexposed (or exposed for the sky), the second shot looks reasonably "normal" for a high-contrast against-the-light exposure. Can you try again with a more "conventional" subject, no great expanse of sky and the sun behind you?

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