a7iii Problems: Any Advice Please?

Started 2 months ago | Discussions
DeneaB New Member • Posts: 1
a7iii Problems: Any Advice Please?

Hi everyone,

Long time reader, first time poster - thank you all for the great info and chats that you post on here, I've learned so much from you.

I bought an a7iii in Canada last December before starting a pretty intensive short film project spanning many countries. For the first few months the camera worked great, then it started to have problems in about February, and the problems just kept coming.

  • The camera turns on about 3/5 times. In order to get it to turn on you need to remove and replace the battery before switching it on. (FYI - Both batteries are Sony native, bought from the same store where we got the camera)
  • The image 'jumps' or 'glitches' while filming. The entire frame seems to shift on its own, this has gotten worse. I've uploaded an unlisted clip into YouTube so you can see what I mean. (BTW it is a little shaky because it's hand-held, it's shot without OS because having the OS on makes it do this even more often!) EXAMPLE: https://youtu.be/rBJ4Ibb237o
  • The auto focus is constantly 'hunting' and pushing in and out on the image
  • The light flickers really badly in S&Q / slow motion mode
  • On the 24-70mm the auto focus is really loud and 'crunchy'

I took the camera to Sony Pro in LA last month and they said that some hardware was faulty and that they replaced some pieces of it. But yet these problems still exist just as badly as before.

I'm using the a7iii with a Sigma 50mm (prime) f1.4 and a Sigma 24-70mm f2.8 with the MC-11 adaptor. I also went to Sigma in LA and they confirmed the lenses were in good order and updated, etc.

I'd love to know if anyone else has experienced anything like this or has any suggestions about what to do? I've asked Sony and the guy I bought the camera from and they tell me to send it back to Canada and buy a new one in the meantime  *sigh* which obviously isnot a good option.

Thanks in advance for your help!

Denea

 DeneaB's gear list:DeneaB's gear list
Sony a7 III Sigma 24-70mm F2.8 Art Sigma 100-400mm F5-6.3 Sigma 50mm F1.4 (L-mount)
GrapeJam
GrapeJam Senior Member • Posts: 2,471
Re: a7iii Problems: Any Advice Please?
1

DeneaB wrote:

Hi everyone,

Long time reader, first time poster - thank you all for the great info and chats that you post on here, I've learned so much from you.

I bought an a7iii in Canada last December before starting a pretty intensive short film project spanning many countries. For the first few months the camera worked great, then it started to have problems in about February, and the problems just kept coming.

  • The camera turns on about 3/5 times. In order to get it to turn on you need to remove and replace the battery before switching it on. (FYI - Both batteries are Sony native, bought from the same store where we got the camera)
  • The image 'jumps' or 'glitches' while filming. The entire frame seems to shift on its own, this has gotten worse. I've uploaded an unlisted clip into YouTube so you can see what I mean. (BTW it is a little shaky because it's hand-held, it's shot without OS because having the OS on makes it do this even more often!) EXAMPLE: https://youtu.be/rBJ4Ibb237o
  • The auto focus is constantly 'hunting' and pushing in and out on the image
  • The light flickers really badly in S&Q / slow motion mode
  • On the 24-70mm the auto focus is really loud and 'crunchy'

I took the camera to Sony Pro in LA last month and they said that some hardware was faulty and that they replaced some pieces of it. But yet these problems still exist just as badly as before.

I'm using the a7iii with a Sigma 50mm (prime) f1.4 and a Sigma 24-70mm f2.8 with the MC-11 adaptor. I also went to Sigma in LA and they confirmed the lenses were in good order and updated, etc.

I'd love to know if anyone else has experienced anything like this or has any suggestions about what to do? I've asked Sony and the guy I bought the camera from and they tell me to send it back to Canada and buy a new one in the meantime *sigh* which obviously isnot a good option.

Thanks in advance for your help!

Denea

Sound like your camera's defective, one more trip to the warranty is warrented.

FWIW, my 1 year old A7III is still working like new after 140k shots.

 GrapeJam's gear list:GrapeJam's gear list
Sony a7 III Sigma 35mm F1.4 DG HSM Art Sony FE 55mm F1.8 Sony Vario-Tessar T* FE 16-35mm F4 ZA OSS Sony FE 85mm F1.8
aSevenArr
aSevenArr Senior Member • Posts: 1,426
Re: a7iii Problems: Any Advice Please?
3

DeneaB wrote:

Hi everyone,

Long time reader, first time poster - thank you all for the great info and chats that you post on here, I've learned so much from you.

I bought an a7iii in Canada last December before starting a pretty intensive short film project spanning many countries. For the first few months the camera worked great, then it started to have problems in about February, and the problems just kept coming.

  • The camera turns on about 3/5 times. In order to get it to turn on you need to remove and replace the battery before switching it on. (FYI - Both batteries are Sony native, bought from the same store where we got the camera)
  • The image 'jumps' or 'glitches' while filming. The entire frame seems to shift on its own, this has gotten worse. I've uploaded an unlisted clip into YouTube so you can see what I mean. (BTW it is a little shaky because it's hand-held, it's shot without OS because having the OS on makes it do this even more often!) EXAMPLE: https://youtu.be/rBJ4Ibb237o
  • The auto focus is constantly 'hunting' and pushing in and out on the image
  • The light flickers really badly in S&Q / slow motion mode
  • On the 24-70mm the auto focus is really loud and 'crunchy'

I took the camera to Sony Pro in LA last month and they said that some hardware was faulty and that they replaced some pieces of it. But yet these problems still exist just as badly as before.

I'm using the a7iii with a Sigma 50mm (prime) f1.4 and a Sigma 24-70mm f2.8 with the MC-11 adaptor. I also went to Sigma in LA and they confirmed the lenses were in good order and updated, etc.

I'd love to know if anyone else has experienced anything like this or has any suggestions about what to do? I've asked Sony and the guy I bought the camera from and they tell me to send it back to Canada and buy a new one in the meantime *sigh* which obviously isnot a good option.

Thanks in advance for your help!

Denea

So... Firstly welcome

You'll get a ton of theories and suggestions on here for sure - but just on your very first point alone this is absolutely a case that needs to be looked at by the Sony camera support/repair people IMHO.

The only thing that I might suggest trying first is doing a factory reset, make sure you have the latest firmware installed and a good battery and SD cards (might be time to buy an extra battery?).

Good luck! Post us what you learn.

 aSevenArr's gear list:aSevenArr's gear list
Sony RX100 IV Sony a7R Sony a9 Sony E 10-18mm F4 OSS Sony FE 35mm F2.8 +13 more
MILC man Senior Member • Posts: 2,974
Re: a7iii Problems: Any Advice Please?
1

DeneaB wrote:

Hi everyone,

Long time reader, first time poster - thank you all for the great info and chats that you post on here, I've learned so much from you.

I bought an a7iii in Canada last December before starting a pretty intensive short film project spanning many countries. For the first few months the camera worked great, then it started to have problems in about February, and the problems just kept coming.

this isn't an official sony forum, and the issues that you are claiming obviously can't be fixed over the internet.

take it to a sony repair center.

SonyOB Regular Member • Posts: 352
Re: a7iii Problems: Any Advice Please?

Oops! Certainly not a situation where you want to find yourself while on a project abroad.
I hope you have a backup body.
In the meantime, firmware upgrade and factory reset are the only things you can do yourself. It is good that you reported your experience as there might be some issues that show up with certain combinations that people need to be aware of.

Keep us posted, please.

PS. Is it possible that the 'skipping' could be fluorescent light flicker?
See here https://www.youtube.com/watch?v=BBYzqI-fnHE

-- hide signature --

getting too old

 SonyOB's gear list:SonyOB's gear list
Sony RX100 V Sony a7 III Voigtlander 15mm F4.5 Super Wide Heliar Sony FE 55mm F1.8 Rokinon 100mm F2.8 Macro +4 more
jonpais
jonpais Senior Member • Posts: 1,510
Re: a7iii Problems: Any Advice Please?

sry to hear. return camera ASAP.

-- hide signature --
PeterL6312
PeterL6312 Regular Member • Posts: 396
Re: a7iii Problems: Any Advice Please?

DeneaB wrote:

Hi everyone,

Long time reader, first time poster - thank you all for the great info and chats that you post on here, I've learned so much from you.

I bought an a7iii in Canada last December before starting a pretty intensive short film project spanning many countries. For the first few months the camera worked great, then it started to have problems in about February, and the problems just kept coming.

  • The camera turns on about 3/5 times. In order to get it to turn on you need to remove and replace the battery before switching it on. (FYI - Both batteries are Sony native, bought from the same store where we got the camera)
  • The image 'jumps' or 'glitches' while filming. The entire frame seems to shift on its own, this has gotten worse. I've uploaded an unlisted clip into YouTube so you can see what I mean. (BTW it is a little shaky because it's hand-held, it's shot without OS because having the OS on makes it do this even more often!) EXAMPLE: https://youtu.be/rBJ4Ibb237o
  • The auto focus is constantly 'hunting' and pushing in and out on the image
  • The light flickers really badly in S&Q / slow motion mode
  • On the 24-70mm the auto focus is really loud and 'crunchy'

I took the camera to Sony Pro in LA last month and they said that some hardware was faulty and that they replaced some pieces of it. But yet these problems still exist just as badly as before.

I'm using the a7iii with a Sigma 50mm (prime) f1.4 and a Sigma 24-70mm f2.8 with the MC-11 adaptor. I also went to Sigma in LA and they confirmed the lenses were in good order and updated, etc.

I'd love to know if anyone else has experienced anything like this or has any suggestions about what to do? I've asked Sony and the guy I bought the camera from and they tell me to send it back to Canada and buy a new one in the meantime *sigh* which obviously isnot a good option.

Thanks in advance for your help!

Denea

Have you got any native lens to try, just to rule out the third party adapter from the equation ?

-- hide signature --

Kind Rgds, Peter

 PeterL6312's gear list:PeterL6312's gear list
Sony a9 Nikon AF-S Nikkor 58mm f/1.4G Sony FE 24-70mm F2.8 GM Sony FE 70-200mm F2.8 GM OSS Sony FE 50mm F1.4 ZA +6 more
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