XT3 and Godox XPROf Lag/Delay

I recently purchased the XT3 and the Godox XPROf transmitter to fire my current Flashpoint and Godox lights. There's a slight delay when pressing the shutter, focus and firing the flash. It's frustrating when shooting an event and you fire the shutter and you're use to it being instant.

The XT3 will not let me set the flash to M in the Q menu. It immediately switches back to TTL. I'm thinking the TTL might have something to do with the lag. I shoot in Manual when using the XPROf. I have the XPROn for my Nikons and they are flawless.

Anyone having the shutter/flash lag with this gear?

Jim Felder wrote:

I recently purchased the XT3 and the Godox XPROf transmitter to fire my current Flashpoint and Godox lights. There's a slight delay when pressing the shutter, focus and firing the flash. It's frustrating when shooting an event and you fire the shutter and you're use to it being instant.

The XT3 will not let me set the flash to M in the Q menu. It immediately switches back to TTL. I'm thinking the TTL might have something to do with the lag. I shoot in Manual when using the XPROf. I have the XPROn for my Nikons and they are flawless.

Anyone having the shutter/flash lag with this gear?

You`re right that TTL is responsible for the lag - by design, TTL causes a very quick/short pre-flash to be fired before actual exposure is started (and actual flash is fired), using pre-flash metering to set correct (as per TTL) power of exposure flash.

More discussion about it here[1], but in short, Godox X1T-F trigger got a firmware update to allow setting flash in-camera to M when trigger and all flashes are in M mode too, but I`m not sure if XPro trigger ever got that - at the time, I remember reading it still didn`t have it, being even more strange as XPro is considered a step-up from X1T.

This is one of a few firmware bugs that Godox will not fix. I loved Godox when I shot Nikon so when I switched to Fuji I went in that direction. What a disappointment there equipment and support is. Get a different brand.

Fuji flashes work perfectly yet there wimpy.  I'm now using a Nissin i60A Flash for Fujifilm Cameras and in the hotshoe it works great.  I planning to get a remote and a second one so I can't report about there radio control yet I've seen no complaints.

Morris

hchargois wrote:

Morris0 wrote:

This is one of a few firmware bugs that Godox will not fix.

You don't know that. We only know that they did not fix it yet. Whether they will fix it or not in the future largely depends on whether they think there is value in fixing it. So we have to show them that this is a very real issue that will impact their perceived quality and future sales. It might just take a few emails for them to realize that.

Fuji flashes work perfectly yet there wimpy. I'm now using a Nissin i60A Flash for Fujifilm Cameras and in the hotshoe it works great. I planning to get a remote and a second one so I can't report about there radio control yet I've seen no complaints.

I'm sure it will work well since Nissin is the OEM behind the latest Fujifilm-branded flash and remote (rebranded Nissin i60A and Air 10s). But both are about twice the price of Godox equivalents.

I wish you a lot of luck communicating with Godox.  They will not answer your email as they only talk to customers through resellers.  I've been down this path.  Even with a reseller that goes to battel for you they will be told "This is how it works."  "It works per the description."  Ask them to explain why the Godox flash works one way on Nikon and another way on Fuji and they respond "It works this way."  We went back and forth with them for two weeks.  I simply sold the flash and remotes at a loss and moved on.  I share my experience as I don't want others to go through this.

Morris

hchargois wrote:

Morris0 wrote:

I wish you a lot of luck communicating with Godox. They will not answer your email as they only talk to customers through resellers. I've been down this path. Even with a reseller that goes to battel for you they will be told "This is how it works." "It works per the description." Ask them to explain why the Godox flash works one way on Nikon and another way on Fuji and they respond "It works this way." We went back and forth with them for two weeks. I simply sold the flash and remotes at a loss and moved on. I share my experience as I don't want others to go through this.

Morris

As I already said, I did contact them directly, and they did answer, quickly and professionally. They even asked me for a video to explain the problem. All in all it was pretty good customer service.

Except of course that the exchange left me disappointed because they decided to not acknowledge the problem. But you know, this is how most customer service will respond when you give them a problem they don't care about. It's much easier to say "it works as expected" than "oh yes that's indeed a problem, that's our fault, we should probably fix it but since we only had a couple complaints about this, we really don't want to ask our engineering team to spend any time on this just for you and some other bloke".

But all it takes for them to decide that it is indeed worth the engineering time is to know that there's demand for a fix. They have a track record of fixing things, look at their firmware download page on their website, most of their products have had updates. That's why, contrary to you, I do want others to go through this. "This" being, just take 5 minutes and send them an email. It's literally just 5 minutes.

Must be new that they answer there email.  I've seen others complain.  There answering is a step in the correct direction.

Morris

XPro-F still has the bug with firmware 1.3, on my new X-H2s