Digital photo professional become extremely buggy?

Started 11 months ago | Discussions
mikedodd44 Junior Member • Posts: 27
Digital photo professional become extremely buggy?
1

Have occasionally used DPP for a number of years but a lot more so over past year or two but it has become more or less unusable now as it crashes so often.  Have tried redownloading and reinstalling but same issues.  It certainly crashes every time I try to quit the program and frequently crashes when trying to open files or even when browsing a directory.

The problems started several months ago and have got steadily worse, until now it won't even browse a small directory of files without crashing.

Any suggestions of how to sort this out?  Other software works fine, everything up to date.

Mako2011
MOD Mako2011 Forum Pro • Posts: 26,124
What....

mikedodd44 wrote:

Have occasionally used DPP for a number of years but a lot more so over past year or two but it has become more or less unusable now as it crashes so often. Have tried redownloading and reinstalling but same issues. It certainly crashes every time I try to quit the program and frequently crashes when trying to open files or even when browsing a directory.

The problems started several months ago and have got steadily worse, until now it won't even browse a small directory of files without crashing.

Any suggestions of how to sort this out? Other software works fine, everything up to date.

What OS are you using?

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MitchAlsup Veteran Member • Posts: 4,995
Re: Digital photo professional become extremely buggy?

I have used DPP for decades, and it has crashed on me zero (0) times so far. I am using W7 and stay away from W8 and W10.

What OS, what other applications, how much memory, RAM, how many CPUs, what GHz, what manufacture.

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Mitch

1Dx4me Senior Member • Posts: 7,260
Re: Digital photo professional become extremely buggy?

mikedodd44 wrote:

Have occasionally used DPP for a number of years but a lot more so over past year or two but it has become more or less unusable now as it crashes so often. Have tried redownloading and reinstalling but same issues. It certainly crashes every time I try to quit the program and frequently crashes when trying to open files or even when browsing a directory.

The problems started several months ago and have got steadily worse, until now it won't even browse a small directory of files without crashing.

Any suggestions of how to sort this out? Other software works fine, everything up to date.

i have had my laptop and desktop for 4-5 years now and never experienced any crash on either one! i have been using DPP since 2006 and never had any issue with it! you probably have crud leftover from your apps that you have deleted in the past. problem is that this issue cannot be resolved easily short of reinstalling OS fresh, i am not sure how convenient is that for you. hope you find a way to avoid the re-installation of OS on your pc from the ground up

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Andy01 Senior Member • Posts: 2,666
Re: Digital photo professional become extremely buggy?

+4 - never had a problem.

Maybe the OP's computer just isn't up to the task. DPP can be quite slow when accessing a folder containing a few thousand RAW images, and I have a 7th gen i5-7660K desktop with 16Gb of RAM, so a older PC or laptop would certainly struggle, perhaps to the point of crashing.

Colin

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Holscen Contributing Member • Posts: 588
Try this...
3

....uninstall dpp, search to make sure everything associated with it is gone, then update your os, reinstall dpp, update it with the correct version for your os.

Also make room on your hard drive and check Photoshop or other programs aren't open and hogging all your ram.

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HosseinG
HosseinG Regular Member • Posts: 276
Re: Try this...

Holscen wrote:

....uninstall dpp, search to make sure everything associated with it is gone, then update your os, reinstall dpp, update it with the correct version for your os.

Also make room on your hard drive and check Photoshop or other programs aren't open and hogging all your ram.

Adding to above recommendation:

Make sure you are using up to date GPU driver.

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OP mikedodd44 Junior Member • Posts: 27
Re: Try this...

Am using most recent windows10 and up to date graphics drivers, have 16GB ram and decent processor. Do not frequently install different software.  The only possibility that I can think of is that another program such as breezebrowser or the anti-virus program are trying to access the same files as DPP but those other programs are better at dealing with conflicts.

Mako2011
MOD Mako2011 Forum Pro • Posts: 26,124
Then...

mikedodd44 wrote:

Am using most recent windows10 and up to date graphics drivers, have 16GB ram and decent processor. Do not frequently install different software. The only possibility that I can think of is that another program such as breezebrowser or the anti-virus program are trying to access the same files as DPP but those other programs are better at dealing with conflicts.

You could try disabling all the third party software from the Task Manager you think might be a player in the problem

But sounds as though over time you are having an issue with bad registry entries associated with your install of DPP. I would first suggest you go to the support site and uninstall DPP as outlined here:

https://support-vn.canon-asia.com/contents/VN/EN/8202787100.html

After that...you need to examine the Windows 10 registry (after first backing it up) and make sure all DPP lines have been removed.  A third party program may help with that.

Then do a reinstall.  If the problem persists after that...then a fresh/clean reinstall of Windows 10 may be required.  DPP really is a pretty stable program and rarely are there issues with it like you are having...unless the install/registry is corrupted.

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cruff Regular Member • Posts: 354
Hardware issue?
1

How old is your computer?  Is it experiencing problems with the RAM, storage or is the CPU overheating?  Any issues being logged to the Windows event log?

Blake Cook
Blake Cook Senior Member • Posts: 2,990
Re: Try this...

Holscen wrote:

....uninstall dpp, search to make sure everything associated with it is gone, then update your os, reinstall dpp, update it with the correct version for your os.

Also make room on your hard drive and check Photoshop or other programs aren't open and hogging all your ram.

.....then buy a MacBook. A 5 year old MacBook like mine will work fine and you'll never have to turn nine things off and six things on, every time you add a driver or plugin.

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Sittatunga Senior Member • Posts: 1,477
Re: Try this...

Blake Cook wrote:

Holscen wrote:

....uninstall dpp, search to make sure everything associated with it is gone, then update your os, reinstall dpp, update it with the correct version for your os.

Also make room on your hard drive and check Photoshop or other programs aren't open and hogging all your ram.

.....then buy a MacBook. A 5 year old MacBook like mine will work fine and you'll never have to turn nine things off and six things on, every time you add a driver or plugin.

I just did that, though admittedly a seven year old one from back when they had an SD card slot, a DVD drive and a reasonable number of USB ports. It fires up DxO Optics Pro in half the time taken by my six year old mid-range Windows 7 laptop and is nearly as fast on a batch run. It did fall over nearly every time I used it but that was ok, it was cheap and I only used it for photography. I also wanted to try out rnc color stretch and the required version of Da Vinci isn't available for Windows (but then I haven't managed to install it on my Powerbook either). Then I tried looking for a car on the internet and it fell over at every other webpage so it went back to be fixed. It came back, fell over that night and three times the next day, once when I opened the calculator app while DPP was still open It's back at the shop now, I'm not impressed.

AKRover Regular Member • Posts: 182
Re: Digital photo professional become extremely buggy?

I have a very similar issue and I found a way to make the problem completely vanish; I disable my internet connection. Try that. If it works for you too, please figure out why it works and then provide me with a more elegant solution than disabling the internet every time I want to edit photos.

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hotdog321
hotdog321 Forum Pro • Posts: 20,334
Re: Try this...
1

mikedodd44 wrote:

Am using most recent windows10 and up to date graphics drivers, have 16GB ram and decent processor. Do not frequently install different software. The only possibility that I can think of is that another program such as breezebrowser or the anti-virus program are trying to access the same files as DPP but those other programs are better at dealing with conflicts.

I'd try cross-posting this question over on the "PC Talk" forum. Some of them are pretty good at troubleshooting.

Personally, I suspect something has become corrupt. I'd try uninstalling and reinstalling DPP.

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yehudakgtbnet Senior Member • Posts: 1,884
In similar cases I use Reimage software.

It save me more than once with stability issues.

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trulandphoto
trulandphoto Contributing Member • Posts: 877
Re: Digital photo professional become extremely buggy?

Ever since OS 10.13 I haven't been able to run DPP4 (any version) on my MacBook Air. It crashes in the loading up process.

DPP 3 works fine.

DxO Optics Pro also won't load.

Photomatix Pro 6 crashes about once every dozen processings.

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Mako2011
MOD Mako2011 Forum Pro • Posts: 26,124
10

trulandphoto wrote:

Ever since OS 10.13 I haven't been able to run DPP4 (any version) on my MacBook Air. It crashes in the loading up process.

OP is using Windows 10

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trulandphoto
trulandphoto Contributing Member • Posts: 877
Re: 10

Mako2011 wrote:

trulandphoto wrote:

Ever since OS 10.13 I haven't been able to run DPP4 (any version) on my MacBook Air. It crashes in the loading up process.

OP is using Windows 10

Yes, I knew that. Thanks, though.

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MarshallG
MarshallG Veteran Member • Posts: 7,242
Re: Hardware issue?

Sounds like a hard disk or memory problem to me.

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Blake Cook
Blake Cook Senior Member • Posts: 2,990
Re: 10

trulandphoto wrote:

Mako2011 wrote:

OP is using Windows 10

Yes, I knew that. Thanks, though.

Yes, we knew that we were just suggesting that once he fixes his PC problem he should get a five year old MacBook and his problems won't return.

One issue with a Mac. If things seem a bit buggy you will invariably find that a Microsoft Office App is open in background. Quit the app and all returns to normal.

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