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Trouble processing photos in DPP and Luminar. Please help

Started Jul 25, 2018 | Questions
FMohsin
FMohsin Senior Member • Posts: 1,673
Trouble processing photos in DPP and Luminar. Please help

Just received a brand new Rebel T7. When i open the pictures in DPP, they come out thumbnail size with large question marks on the top and cannot be processed further. This did not happen with the EOS M3 and the SL1 or Canon 6D. Alternatively, when I try to open the the files in Luminar 2018, the pictures come out pink. Can anyone help me out here? Thanks in advance. These are RAW pictures, btw.

 FMohsin's gear list:FMohsin's gear list
Ricoh GR Digital II Canon PowerShot G12 Canon PowerShot G15 Canon EOS 20D Olympus E-1 +22 more
ANSWER:
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Canon EOS 6D Canon EOS M3 Canon EOS Rebel SL1 (EOS 100D) Canon EOS Rebel T7 (EOS 2000D)
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(unknown member) Senior Member • Posts: 1,388
Re: Trouble processing photos in DPP and Luminar. Please help
1

FMohsin wrote:

Just received a brand new Rebel T7. When i open the pictures in DPP, they come out thumbnail size with large question marks on the top and cannot be processed further. This did not happen with the EOS M3 and the SL1 or Canon 6D. Alternatively, when I try to open the the files in Luminar 2018, the pictures come out pink. Can anyone help me out here? Thanks in advance. These are RAW pictures, btw.

You need to update to Digital Photo Professional 4.8.30 ?

https://www.usa.canon.com/internet/portal/us/home/support/details/cameras/dslr/eos-rebel-t7-ef-s-18-55mm-is-ii-kit?tab=drivers_downloads

FMohsin
OP FMohsin Senior Member • Posts: 1,673
Re: Trouble processing photos in DPP and Luminar. Please help
2

Did it. Thanks.

 FMohsin's gear list:FMohsin's gear list
Ricoh GR Digital II Canon PowerShot G12 Canon PowerShot G15 Canon EOS 20D Olympus E-1 +22 more
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