Please advice on Error 01/clean camera and lens contacts

Hi there

I am asking this question on behalf of my friend who has the Canon  700d camera and bought a used tamron200-500mm . The lens showed Error 01/clean the contacts,  so we did that with a soft cloth (it appears clean to start with) . Received the same massage

I have a Sony a6000 and tried with Viltrox adapter  and it worked. Slow and temperamental  but this is the what I get with other lenses using this adapter anyway. So it does not seem there is a huge internal issue

And yes the Canon camera works fine with other lenses

Any ideas will be appreciated

Thanks in advance

Badr

Maybe check with Tamron to see if there's a firmware update needed.

are any of the pogo pins on the 700D damaged, or sunken in compared to the others?

Blue II wrote:

Maybe check with Tamron to see if there's a firmware update needed.

Thanks I might give them a try.

brightcolours wrote:

User5049779158 wrote:

Hi there

I am asking this question on behalf of my friend who has the Canon 700d camera and bought a used tamron200-500mm . The lens showed Error 01/clean the contacts, so we did that with a soft cloth (it appears clean to start with) . Received the same massage

I have a Sony a6000 and tried with Viltrox adapter and it worked. Slow and temperamental but this is the what I get with other lenses using this adapter anyway. So it does not seem there is a huge internal issue

And yes the Canon camera works fine with other lenses

There is an issue with the communication. Can successfully close down the aperture on the Sony combination? Can you successfully shoot on the Canon with the lens aperture wide open?

Or does the Canon complain right away when you mount the lens? Or just when pressing the shutter to take an image?

Any ideas will be appreciated

Thanks in advance

Badr

Yes I can close the aperture on Sony and it is working, The Canon complain right away like you said.

Thank you

Acalthu wrote:

are any of the pogo pins on the 700D damaged, or sunken in compared to the others?

No they all look good and other Canon lenses are working perfectly.