Zoombrowser EX software will not process CRW files
Mar 11, 2018
So I lost a hard drive that had a lot of JPEGs on it that were from photos taken with my first camera (PowerShot G1) and my 2nd (PowerShot G6). I was freaking out until I remembered I had backed up all the .CRW files to DVDs.
So I installed Zoombrowser 5.0 (from my original CD) and attempted to convert the CRW files to JPG. Only problem is, I get a message box saying- "File Viewer Utility is not installed. Download the latest version of File Viewer Utility from the Canon Digital Camera home page and install it".
Well, I can't find "File Viewer Utility" on the Canon website. I found an update to File Viewer Utility on the Canon Hong Kong website, but it won't install on my computer because I don't have the earlier version installed.
I have several thousand photos taken with my PowerShot G1 and G6 that only exist in RAW format, and I am unable to convert them to JPEG, TIFF or anything else. I emailed Canon Support today, explained what is happening and mentioned that I have owned Canon cameras since 2001 (first a G1, then the G6 and now a Rebel EOS T4i) and the response was ridiculous- the guy thought my T4i files were the problem and suggested I download "EOS DIGITAL SOLUTIONS DISC SOFTWARE VERSION 29.1A. This includes our Digital Photo Professional software which is designed for our .CR2(RAW)files".
Mentioning the T4i was only to point out that I am still a Canon user, but obviously the poor fellow was so confused by it he glossed over the Product name at the top of the submission as well as my thorough discussion of what was happening.
Anyone know what I need to do next?
FYI- Zoombrowser was updated to 5.5 (had the updater in my downloads folder), this is on a Windows 7 (64 bit) computer.
Thanks for any help...