Gray Market in Europe

Started Oct 22, 2017 | Discussions
Marc dbr
Marc dbr Regular Member • Posts: 309
Gray Market in Europe

Hi all,

Just a quick question for those living in Europe, have you ever bought a grey market camera/lens from E-Infinity? How reliable are they and are they the cheapest for say a 5D mark IV or 100-400 L II which I am interested in?

Also would you recommend me to buy from their website or from E-bay, since there is often a 50 euro price difference. But I don't know if you get the same customer care and support in case something happens to the delivery of the item.

Thanks in advance

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Lambers New Member • Posts: 15
Re: Gray Market in Europe

I bought the 24-70mm f/2.8L II from e-infinity in July, no issues whatsoever.
(Edit: from their website direct, not via eBay.)

Marc dbr
OP Marc dbr Regular Member • Posts: 309
Re: Gray Market in Europe

Ok, yeah the 24-70 is in my wishlist too, I did decide to het the 100-400 II first tough. Great to hear, thanks!

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Geert Rooy
Geert Rooy Forum Member • Posts: 76
Re: Gray Market in Europe

Marc dbr wrote:

Hi all,

Just a quick question for those living in Europe, have you ever bought a grey market camera/lens from E-Infinity? How reliable are they and are they the cheapest for say a 5D mark IV or 100-400 L II which I am interested in?

Also would you recommend me to buy from their website or from E-bay, since there is often a 50 euro price difference. But I don't know if you get the same customer care and support in case something happens to the delivery of the item.

Thanks in advance

a couple of weeks ago I bought the Sony A7RII, FE 24-70 2.8 and the FE 70-200 2.8 at E-Infinity. Everything has been received by me in good condition and I have saved at least € 2.000. I'm not familiar with their service.

 Geert Rooy's gear list:Geert Rooy's gear list
Sony a7R II Fujifilm X-T20 Fujifilm XF 18-55mm F2.8-4 R LM OIS Fujifilm XF 55-200mm F3.5-4.8 R LM OIS Sony FE 70-200mm F2.8 GM OSS
Andy01 Senior Member • Posts: 1,469
Re: Gray Market in Europe

My experience was mixed. Last month I bought a 24-105L ii from them via eBay (Australia). The lens arrived within a few days, and I tested it out in the garden by taking a few series of photos at various apertures and focla lengths, and then repeating the process with my current 24-105L (original).

I was astounded at how soft the images were on the new lens, especially at 24mm & f4. The original lens is not exactly a benchmark for sharpness (although my copy isn't bad at all), but the new one was noticeably softer even when viewed as Fit-to-screen (no need to go 100%).

I immediately messaged them and said that I wanted to return it because I believed it to be defective. They said I could return it and when I queried them paying return shipping they didn't respond until I sent 2 further reminders. They said they would not cover return shipping because I had changed my mind as the lens was working as intended.

I boxed it up and on the day I posted it I found a reference to a recall from Canon for the 24-105L ii from earlier this year for softness at particularly 24mm & f4.

I sent them the information, and the receipt for the shipping which including tracking & insurance to Hong Kong. They said that the shipping was too expensive.

I claimed the maximum of $45 from the PayPal/eBay return shipping guarantee, and eventually got e-Infinity to refund the lens cost and the balance of the return shipping.

So, in summary;

They appeared to have older stock of the lens (the recall was issued by Canon in March'17).

They at first refused to cover return shipping.

They did eventually come to the party, but it took some perseverance.

Certainly not the worst online/eBay seller I have dealt with, but not without issues either. Their prices are certainly good - not sure I would deal with them again though.

Colin

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Canon EOS M5 Canon 6D Mark II Canon EF-M 22mm f/2 STM Canon EF-M 11-22mm f/4-5.6 IS STM Canon EF 100-400mm F4.5-5.6L IS II +3 more
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