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Purchase from Olympus site not starting out well

Started Jul 24, 2017 | Discussions
Droogie45
Droogie45 Regular Member • Posts: 230
Purchase from Olympus site not starting out well

I had purchased a (or tried to) refurb EPM2 from the Olympus site last week and noticed the the charge being reiviewed on my bank account - called Olympus and found they had held it up because it was being mailed to my work and not my home (billing) address.  Thought I had it cleared up - was promised camera would ship Friday afternoon - website says order complete but no charge yet on my bankcard and no mention of shipping . . .  Anyone have issues with ordering from Olympus USA?

 Droogie45's gear list:Droogie45's gear list
Panasonic Lumix DMC-G3 Olympus PEN E-PM2 Panasonic Lumix G Vario 14-45mm F3.5-5.6 ASPH OIS Panasonic Lumix G 20mm F1.7 ASPH Sigma 30mm F2.8 EX DN +8 more
Olympus PEN E-PM2
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rwbb Junior Member • Posts: 33
Re: Purchase from Olympus site not starting out well

Over the spring I have made 3 separate purchases from the Olympus site. Each time there was always something that annoyed me. I find they are extremely slow to ship or respond to an inquiry. I am beginning to think there is only ONE person working there.

 rwbb's gear list:rwbb's gear list
Olympus E-M1 II Olympus M.Zuiko Digital ED 14-150mm 1:4-5.6 Olympus M.Zuiko Digital ED 75-300mm 1:4.8-6.7 +2 more
Albert Valentino Veteran Member • Posts: 9,770
Re: Purchase from Olympus site not starting out well
1

Had two refurb purchases in the past six months. I received emails like the except below.

This is later followed with another email when it actually ships (CC is likely not charged until ship date)

-- hide signature --

Dear Albert J Valentino,

Thank you for your order from the Olympus Store. Once your package ships, we will send you an email with a link to track your order. Please refer to our shipping policy for additional information pertaining to shipping times and methods.

--
If you don't get older and wiser, than you just get older.

 Albert Valentino's gear list:Albert Valentino's gear list
Olympus E-M1 III Olympus M.Zuiko Digital ED 40-150mm F4-5.6 R Olympus M.Zuiko Digital 45mm F1.8 Olympus M.Zuiko Digital ED 60mm F2.8 Macro Olympus M.Zuiko Digital 25mm F1.8 +10 more
Droogie45
OP Droogie45 Regular Member • Posts: 230
Re: Purchase from Olympus site not starting out well

That is the email I got back. Called today and an overseas call center representative said it would be 2 days to process. I can live with that but now just received an email from a us customer service rep saying that it wasn't available, back ordered. What a messed up experience.

 Droogie45's gear list:Droogie45's gear list
Panasonic Lumix DMC-G3 Olympus PEN E-PM2 Panasonic Lumix G Vario 14-45mm F3.5-5.6 ASPH OIS Panasonic Lumix G 20mm F1.7 ASPH Sigma 30mm F2.8 EX DN +8 more
Droogie45
OP Droogie45 Regular Member • Posts: 230
Re: Purchase from Olympus site not starting out well

Just had verified that no, they did not have one in stock and hadn't had one even when I did my order last week.   OOPS.  Promptly cancelled and just ordered a "Like New" version from KEH - will be here the end of the week.  What the heck is up with Olympus customer service and their shopper experience. Love the products, hate company.

 Droogie45's gear list:Droogie45's gear list
Panasonic Lumix DMC-G3 Olympus PEN E-PM2 Panasonic Lumix G Vario 14-45mm F3.5-5.6 ASPH OIS Panasonic Lumix G 20mm F1.7 ASPH Sigma 30mm F2.8 EX DN +8 more
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