Sony A6000 Shutter Button Needs Cleaning or Replacing

Started Feb 22, 2016 | Questions
Ashley007 New Member • Posts: 11
Sony A6000 Shutter Button Needs Cleaning or Replacing

I have a Sony A6000 which is now approx 16 months ago, at 14 months it started to develop a problem which I couldn't figure out - I couldn't get into the Menu options half the time and at first thought it was a firmware issue but now I know the problem is the Half Press of the shutter which is used to set focus is constantly activating.

So it's the same thing as half pressing on the shutter all the time, it stops everything else working.

You can push all the way and take a photo but often it won't go into playback mode or let you back in the menu, or none of the dials will respond until the press the shutter a few times.

I contacted Sony but they were of no help - saying it's more then 12 months old, so I'd have to pay to send it to them and get repaired.

I have noticed on occasion there appears to be a white substance near the joins of the lens mount after using the camera. I believe this is White Lithium Grease, I have no idea why it's there but I suspect that there might be this grease on the contacts of the shutter button which is why it's activating.

I didn't want to open up the camera so I tried spraying a tiny amount of WD40-Specialist Contact Electrical Contact Cleaner on the shutter button and leaving it to dry upside down. This spray is supposed to be safe to use on most plastics, rubber, etc and doesn't conduct electricity. And for a few weeks it seemed to work, the problem went away, but now it's back and another spray of the WD40 Specialist Contact Cleaner doesn't seemed to have helped.

So I'm considering mother options?

Is it very hard to just remove the top section of the Sony A6000 so that you can get to the shutter button?

I can't seem to find anyone online that has dismantled a Sony A6000 and posted photos or video of how to go about it.

Also should Sony Products in Europe be covered by longer then a 12 month Warranty? I've heard some people say in Europe it should be at least 24 months.

ANSWER:
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PC Wheeler
PC Wheeler Forum Pro • Posts: 17,902
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing

Hmm .. in their announcement of the A6300 Sony says "The camera adds a digital level gauge as well as upgraded dust and moisture resistance, a reinforced lens mount structure and a new shutter release button and mode dial with improved operability and grip". I've been wondering why the "new shutter release button".

I don't recall seeing this topic here before.

Try a Google search for 'sony a6000 disassembly' or 'sony a6000 teardown'. I got some hits that way, though not sure they will help you.  Good luck!

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Sympa Senior Member • Posts: 2,603
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing

I think the shutter button is in the top part which is not easy to reach.

You could try disabling 'AF with shutter' and see if it makes the camera usable again. Also, try to give it a good dry out (if it has been damp) - just in the open in a warm and dry place (not hot, not in a bag).

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Sympa Senior Member • Posts: 2,603
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing

It seems the top part actually is easy to get off. According to the service manual it is the place to start disassembly.

Mind the cable of the flash though! And the top part is hooked into the rest of the body; the hook is where the hand grip joins the flat part of the body.

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PC Wheeler
PC Wheeler Forum Pro • Posts: 17,902
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing

Where can he get the A6000 Service Manual?

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OP Ashley007 New Member • Posts: 11
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing

Sympa wrote:

I think the shutter button is in the top part which is not easy to reach.

You could try disabling 'AF with shutter' and see if it makes the camera usable again. Also, try to give it a good dry out (if it has been damp) - just in the open in a warm and dry place (not hot, not in a bag).

Been there, done that .. dampness isn't the issue - the problems actually started in December when I was away from home for 1 month so the camera had 1 month of no use - more then enough time to dry out if that ever was the problem..

Also tried disabling the AF, etc.

As I said I think the problem is grease in the switch or just a bad switch - the problem did go away for a few weeks after spraying electrical contact cleaner into the switch

I believe it is a huge mistake on camera manufacturers part to combine the Shutter button with a power button or zoom button - you're making the most used button on the camera much more likely to fail by making it dual use and creating more opportunities for moisture, finger grease, etc to get into the camera.

OP Ashley007 New Member • Posts: 11
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing

PC Wheeler wrote:

Where can he get the A6000 Service Manual?

yes I'd love to know this as well, I can find lots of users guides for the A6000 but can't find the service manual that tells you how to take it apart.

Juhaz Contributing Member • Posts: 618
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing
1

Ashley007 wrote:

Also should Sony Products in Europe be covered by longer then a 12 month Warranty? I've heard some people say in Europe it should be at least 24 months.

Yes. So don't attempt any further home repairs, and under any circumstances DO NOT open the camera until you've tried everything warranty-wise. It's bad enough you used WD40, if you're right about the lithium grease then that's obviously a defect that was there to begin with, and spraying any stuff in there might make it less obvious or give them leverage to make a claim that your actions made it fail.

Note, however, that the warranty in Europe is between the retailer and the customer, not the manufacturer - if you didn't buy it from Sony, get in touch with the shop. If you did buy it from Sony, get back to them and state that you should have at least two years - and include a reference to your country's consumer protection law, they wary a bit.

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OP Ashley007 New Member • Posts: 11
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing
1

Juhaz wrote:

Ashley007 wrote:

Also should Sony Products in Europe be covered by longer then a 12 month Warranty? I've heard some people say in Europe it should be at least 24 months.

Yes. So don't attempt any further home repairs, and under any circumstances DO NOT open the camera until you've tried everything warranty-wise. It's bad enough you used WD40, if you're right about the lithium grease then that's obviously a defect that was there to begin with, and spraying any stuff in there might make it less obvious or give them leverage to make a claim that your actions made it fail.

Note, however, that the warranty in Europe is between the retailer and the customer, not the manufacturer - if you didn't buy it from Sony, get in touch with the shop. If you did buy it from Sony, get back to them and state that you should have at least two years - and include a reference to your country's consumer protection law, they wary a bit.

This is not regular WD40 - it is made by WD40 but a specialist product.

http://www.wd40specialist.co.uk/the-specialist-range/fast-drying-contact-cleaner/

So far I am getting zero help from Sony or the retailer - both say 12 months and then it's not their problem.

Other people have fixed their shutter buttons using similar approach

https://www.youtube.com/watch?v=7VQ6oKFxSzA

Sympa Senior Member • Posts: 2,603
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing
1

Try googling ilce-6000 level2

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OP Ashley007 New Member • Posts: 11
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing

Sympa wrote:

Try googling ilce-6000 level2

Thanks, I found a PDF that seems to give some idea of how to get the top off the A6000, although not too sure about how hard it would be.

sony_ilce-6000_ilce-6000l_ilce-6000y_ver.1.2_rev-2_level2.pdf

OP Ashley007 New Member • Posts: 11
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing

Looking for a screw driver that is both the right size but also a decent length and with a good handle that's easy to grip.

http://i.imgur.com/VCGWkwV.png

OP Ashley007 New Member • Posts: 11
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing
2

I managed to find a screw driver that fitted the Sony A6000 - turned out to be the same one you get in a kit to open a TomTom SatNav.

I didn't take the top off the A6000 totally but did manage to pry it open enough to look inside and as I suspected the shutter button had white lithium grease on it.

I don't know if this was put in by Sony at the factory but seeing as they messed up on the hotshoe of the Black Sony A6000 by painting it so it cannot conduct electricity I wouldn't be surprised if Sony don't have a clue that white lithium grease conducts electricity and thus would be making the connect inside of the camera to make the camera think the shutter is half pressed down.

I have managed to spray some contact cleaner into the shutter mechanism and this has help a lot although not perfect - it still kind of activates the half press by itself but a huge improvement on before.

I'm not too keen to totally remove the top off the Sony A6000 - but I can see some screws in the shutter button mechanism that would suggest it can be taken apart further for cleaning.

simcolala New Member • Posts: 15
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing

Unfortunately, my 14 months old a6000 also started to have the same problems (dials and keys not responsive) yesterday. At first, I thought the issue could be easily solved by removing the battery , or worse, resetting or initializing the camera. But as I searched for more information on the internet, I found the problem is more serious than I thought and it is not an occasional case. Quite a lot of similar problems happen to a6000 users, and even to some a6300 users!( their cameras are relatively new).

Just like what you said, some people also started to realize that it is the shutter issue,. For a camera which is out of warranty period, cleaning or even replacing the shutter seems to be one of the limited options that an a6000 user can choose.

I am not a repair man at all and know nothing about what's inside a camera. Can you post some photos if there is any to show how to do the open up the camera case and clean the shutter please?

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bevanf New Member • Posts: 7
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing

I'm another a6000 user experiencing this issue. Appreciate all the information about the white lithium grease. Mine's close to 2 years old so would be under warranty but sony support in Australia is a joke.

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simcolala New Member • Posts: 15
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing

After reading through numerous articles & posts about shutter button cleaning online, I decided to try to clean the shutter button of my a6000 today. The cleaner I used is WD40 Specialist Fast Drying Contact Cleaner, which is made for cleaning sensitive electronic instruments.

First attempt: Being afraid that the spray liquid would go too deep inside the camera and affecting other parts, I put the camera upside down and sprayed the shutter button with the cleaner for two times. I let it dry for about 15 mins. (Actually the cleaner evaporates in just a few seconds). Then I put the battery and the sd card back into the camera for a check. Before the cleaning, the shutter button problem almost happened  40% of the operation time. And after the first cleaning, the problem remained the same. That means, not working!

Second attempt: I was frustrated. I decided to open the camera top cover and clean the shutter button parts directly inside. I got a service manual of a6000 online and unscrewed some screws of the camera(two inside the battery compartment, two under the built-in flash, and one on the left side of the body.). However, I couldn’t pull up the top cover. So I gave up and put the screws back. Attempt failed!

Third attempt: I suspected that in the first attempt of cleaning, the cleaner liquid did not go deep down enough to reach the parts that needed cleaning. So I try a third (and last)attempt. This time I just let the camera sit right up on the table and sprayed the cleaner to the shutter button. When the cleaner liquid went down inside the button, I kept pressing the button to loosen the tiny sticky dirt (If there was any) beneath the button. I also used a blower and a mini vacuum cleaner to help drying. After about 15 mins, I put the battery and sd card back into the camera. And I pressed the shutter. It works! There was no more shutter button problem for the next nearly one hundred shots! All the function keys and dial also works perfectly now.

I am not sure whether the problem would happen again. But obviously the cleaner has done some cleaning in the camera and save my a6000 for the time being. I won’t hesitate to use the cleaner again if the problem comes up again. Also I will clean the HDMI cable and the button of my guitar effect box later with this Specialist Cleaner.

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skanter
skanter Forum Pro • Posts: 25,336
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing

simcolala wrote:

After reading through numerous articles & posts about shutter button cleaning online, I decided to try to clean the shutter button of my a6000 today. The cleaner I used is WD40 Specialist Fast Drying Contact Cleaner, which is made for cleaning sensitive electronic instruments.

First attempt: Being afraid that the spray liquid would go too deep inside the camera and affecting other parts, I put the camera upside down and sprayed the shutter button with the cleaner for two times. I let it dry for about 15 mins. (Actually the cleaner evaporates in just a few seconds). Then I put the battery and the sd card back into the camera for a check. Before the cleaning, the shutter button problem almost happened 40% of the operation time. And after the first cleaning, the problem remained the same. That means, not working!

Second attempt: I was frustrated. I decided to open the camera top cover and clean the shutter button parts directly inside. I got a service manual of a6000 online and unscrewed some screws of the camera(two inside the battery compartment, two under the built-in flash, and one on the left side of the body.). However, I couldn’t pull up the top cover. So I gave up and put the screws back. Attempt failed!

Third attempt: I suspected that in the first attempt of cleaning, the cleaner liquid did not go deep down enough to reach the parts that needed cleaning. So I try a third (and last)attempt. This time I just let the camera sit right up on the table and sprayed the cleaner to the shutter button. When the cleaner liquid went down inside the button, I kept pressing the button to loosen the tiny sticky dirt (If there was any) beneath the button. I also used a blower and a mini vacuum cleaner to help drying. After about 15 mins, I put the battery and sd card back into the camera. And I pressed the shutter. It works! There was no more shutter button problem for the next nearly one hundred shots! All the function keys and dial also works perfectly now.

I am not sure whether the problem would happen again. But obviously the cleaner has done some cleaning in the camera and save my a6000 for the time being. I won’t hesitate to use the cleaner again if the problem comes up again. Also I will clean the HDMI cable and the button of my guitar effect box later with this Specialist Cleaner.

Let us know if it is still ok after a longer period than 100 shots.

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simcolala New Member • Posts: 15
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing

Sure. if there is anything happen to the shutter button again, I will post here.

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skanter
skanter Forum Pro • Posts: 25,336
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing

simcolala wrote:

Sure. if there is anything happen to the shutter button again, I will post here.

Thanks!

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ChristiopherPerez Regular Member • Posts: 176
Re: Sony A6000 Shutter Button Needs Cleaning or Replacing

Add another A6000 user to the list of people who've experienced problems with an activated AF system locking just about everything else out until it decides to relinquish control.

I reset the system and changed lenses and poked and prodded to try and solve the problem.  No luck.  After thinking about this and playing around with the camera a bit more I've come to the conclusion that you have here.  It's the blasted shutter release assembly that's at fault.

So... I turned off the shutter release AF and have switched to Back Button AF full time.  Problem solved.  Well, for me at least.

It's good to know there is the option of squirting contact cleaner into the shutter button assembly and that there might be some good results.  If I can't handle Back Button AF forever I'll try the cleaner approach.

Thanks for this thread.  It's helped answer a question I've had for several months now.

FWIW, my A6000 is an early production model , has 50,000+ clicks on it, and only recently developed the frustrating AF lock-out condition (in, what?, three or four years of use).

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