NX30 stops responding

Hi all !

Fairly often (I'd say almost each time I use it, at least once in a session), my NX30 freezes. I can't do anyhing, the buttons do not react. Switching modes back and forth puts it back to life.

Does it happen to other users ? It seems the firmware is quite buggy. Far more than my "old" NX1000. I have to say that I am somewhat disappointed with my NX30 compared to the 1000, even in use (the menus are clearer and more functions are available under just one button on the 1000).

Cheers.
Jay

The first thing is to check your firmware release. Very easy to check and upgrade the firmware with ilauncher program. remember that when you do a upgrade the entire operating program for the camera is replaced. Typically operational items such as you described are fixed with new firmware.

try to record it each time with another camera and send it to samsung for repair

At first mine would lock up , then it started bracketing on its own, i recorded it with my nx20 and sent Samsung a recording of the problem and how it was fine after i pulled the battery out, they replaced the dial and it has never locked up again, its not out a year yet ,everyone with this problem should send there nx30 back to them.Or just keep pulling there battery out,but something else may be happening at least you will have it on record. there service was excellent.

Hi !

I forgot to mention that the FW release is the latest one (and will probably be the last one available from Samsung, sadly) and that I don't have to get the battery out. I just have to switch modes back and forth and it's OK again. Or I could just turn it off and on. The dial continues to respond normally.

I also forgot to mention that since I got it, I have used it in cold weather. This might be a cause of problem.

Cheers.
Jay

I've reported this in the past. I keep my firmware updated, so, short of firmware bugs, that's not the problem. I sent the camera to the Samsung repair shop and they replaced the on/off switch and gave me some lip service about not being able to duplicate the problem. Even with the new switch and appropriate firmware, I continue to get these lock-ups (at what appears to be random) from time to time. I just remove and replace the battery to correct the issue.

Hi !

All right. But, AFAIAC, I don't need to remove the battery.

Strange.

Cheers.
Jay

Hi !

My other passion is DAW music (and guitars, but that's another story) and it is exactly the same. Once a product is considered legacy, it is no longer supported and fixes never come (be it hardware or software, it makes no difference). Even worse : when new OSs come out, the drivers are not developed further and the hardware cannot be used anymore....

BUT, the NX30 is not legacy yet. It has not been replaced by another model yet (even if it was their flaghip and that now it is the NX1), so it would seem normal for me to see more improvements coming (AND bug fixes). The first example is the buffer : I am almost sure that it can be improved via firmware reprogramming.

I can possibly understand that there would be no more FW revisions for my NX1000 because there have been NX1100, 2000, 3000 and 3300 coming, but the 30 successor not being here, we should have FW revisions for a product that has been out for only 15 months or about that.

It really is a pity, because the cameras and lenses are really nice. And I am almost sure that Samsung would be taken more seriously, would therefore sell more cameras and......we would probably get NX lenses from third party manufacturers (Tamron and Sigma, for example).

If they want to become almost standard, they have to listen to their user base and, more important, release the NX mount data to third-party lens manufacturers. They might sell less lenses (and I am not even sure about that) but they will surely sell more bodies if users know they can get more lenses than those available.

I own an NX1000, an NX30 that I bought mainly because I have 2 NX lenses and adapters and everything NX-related in my photo rig, but for my next camera (it's definitely not for now as I have just bought my NX30) I'll seriously consider a system change. What's sure is that I am refraining from buying more NX lenses just because of the poor support offer and because I am not sure I will buy another NX.

That doesn't mean I don't like the NX30, though, but a lockup problem should be fixed and should be prioritized.

Cheers.
Jay

Cold weather is not causing my lock-up. The camera has locked up in studio, in the field (cold day), and in the field (hot day). It seems to happen after a lot of image cycles.

In my case, the breakdowns started happening BEFORE I updated Firmware, continued after the camera was returned from Samsung Service, and still continued after the latest firmware update. Cold temps were not the issue, either. It began in warm weather, continued with studio shooting (room temperature), and (the last time) happened in cool (around 45F/7C) weather. I'm pretty sure the problems goes deeper than temperature or firmware.

johnsigs wrote:

At first mine would lock up , then it started bracketing on its own, i recorded it with my nx20 and sent Samsung a recording of the problem and how it was fine after i pulled the battery out, they replaced the dial and it has never locked up again, its not out a year yet ,everyone with this problem should send there nx30 back to them.Or just keep pulling there battery out,but something else may be happening at least you will have it on record. there service was excellent.

My NX30 shows this random locks that needs remove battery. The mode change itsef without me actioning the dial. Some times just putting my finger over the dial the mode change randomly. I suspect this dial (and the drivers dial and the multi-function dial) are getting dirty and loose electrical contact inside.

I'll take the camera to service for a dials clean or change. I'll report any improvement here.