Fixing a cracked screen on the X-T1 costs..

Started Apr 25, 2014 | Discussions
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taz98spin Contributing Member • Posts: 526
Fixing a cracked screen on the X-T1 costs..
2

Only $174.20 (with tax)!

Finally got my camera checked out by the lead technician and got a phone call back!

They eliminated the labor costs because it was originally there for the light leak issue.

I am totally impressed with Fuji customer service!!

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Jim Radcliffe
Jim Radcliffe Forum Pro • Posts: 11,508
Re: Fixing a cracked screen on the X-T1 costs..
1

taz98spin wrote:

Only $174.20 (with tax)!

Finally got my camera checked out by the lead technician and got a phone call back!

They eliminated the labor costs because it was originally there for the light leak issue.

I am totally impressed with Fuji customer service!!

-- hide signature --

Be glad it was not a Leica!    Costs a small fortune and probably would take months.

-- hide signature --

Jim Radcliffe
http://www.boxedlight.com
The ability to 'see' the shot is more important than the gear used to capture it.

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taz98spin OP Contributing Member • Posts: 526
Re: Fixing a cracked screen on the X-T1 costs..

Jim Radcliffe wrote:

taz98spin wrote:

Only $174.20 (with tax)!

Finally got my camera checked out by the lead technician and got a phone call back!

They eliminated the labor costs because it was originally there for the light leak issue.

I am totally impressed with Fuji customer service!!

-- hide signature --

Be glad it was not a Leica! Costs a small fortune and probably would take months.

-- hide signature --

Jim Radcliffe
http://www.boxedlight.com
The ability to 'see' the shot is more important than the gear used to capture it.

Yes, I'm glad that it's cheap! Can't wait to get my X-T1 back!

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clockface Regular Member • Posts: 171
Re: Fixing a cracked screen on the X-T1 costs..

Jim Radcliffe wrote:

taz98spin wrote:

Only $174.20 (with tax)!

Finally got my camera checked out by the lead technician and got a phone call back!

They eliminated the labor costs because it was originally there for the light leak issue.

I am totally impressed with Fuji customer service!!

-- hide signature --

Be glad it was not a Leica! Costs a small fortune and probably would take months.

-- hide signature --

Jim Radcliffe
http://www.boxedlight.com
The ability to 'see' the shot is more important than the gear used to capture it.

Yes, I'm glad that it's cheap! Can't wait to get my X-T1 back!

-- hide signature --

You guys have a different definition of cheap to me. And that cost was without labour...

taz98spin OP Contributing Member • Posts: 526
Re: Fixing a cracked screen on the X-T1 costs..
2

clockface wrote:

Jim Radcliffe wrote:

taz98spin wrote:

Only $174.20 (with tax)!

Finally got my camera checked out by the lead technician and got a phone call back!

They eliminated the labor costs because it was originally there for the light leak issue.

I am totally impressed with Fuji customer service!!

-- hide signature --

Be glad it was not a Leica! Costs a small fortune and probably would take months.

-- hide signature --

Jim Radcliffe
http://www.boxedlight.com
The ability to 'see' the shot is more important than the gear used to capture it.

Yes, I'm glad that it's cheap! Can't wait to get my X-T1 back!

-- hide signature --

You guys have a different definition of cheap to me. And that cost was without labour...

Well.. knowing how much an iPhone screen costs to fix and that this is a new camera for me, $174.20 is more than reasonable!

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jack Hoggard
jack Hoggard Contributing Member • Posts: 825
Re: Fixing a cracked screen on the X-T1 costs..
1

Congratulations!  That's a very good deal.

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jaxupra

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taz98spin OP Contributing Member • Posts: 526
Re: Fixing a cracked screen on the X-T1 costs..

jack Hoggard wrote:

Congratulations! That's a very good deal.

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jaxupra

Thank you! I'm grateful to Fuji customer service!

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clockface Regular Member • Posts: 171
Re: Fixing a cracked screen on the X-T1 costs..

jack Hoggard wrote:

Congratulations! That's a very good deal.

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jaxupra

Thank you! I'm grateful to Fuji customer service!

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I think they're the ones feeling grateful, for your custom. :-). I'm afraid I'd feel well and truly ripped off.

taz98spin OP Contributing Member • Posts: 526
Re: Fixing a cracked screen on the X-T1 costs..
4

clockface wrote:

jack Hoggard wrote:

Congratulations! That's a very good deal.

-- hide signature --

jaxupra

Thank you! I'm grateful to Fuji customer service!

-- hide signature --

I think they're the ones feeling grateful, for your custom. :-). I'm afraid I'd feel well and truly ripped off.

I guess I'm just a 'glass half full' kind of person. Besides, it's Friday

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clockface Regular Member • Posts: 171
Re: Fixing a cracked screen on the X-T1 costs..

clockface wrote:

jack Hoggard wrote:

Congratulations! That's a very good deal.

-- hide signature --

jaxupra

Thank you! I'm grateful to Fuji customer service!

-- hide signature --

I think they're the ones feeling grateful, for your custom. :-). I'm afraid I'd feel well and truly ripped off.

I guess I'm just a 'glass half full' kind of person. Besides, it's Friday

-- hide signature --

Yeah, sorry to be so grumpy - must be my age!

Enjoy you camera; wish I had one:)

taz98spin OP Contributing Member • Posts: 526
Re: Fixing a cracked screen on the X-T1 costs..

clockface wrote:

clockface wrote:

jack Hoggard wrote:

Congratulations! That's a very good deal.

-- hide signature --

jaxupra

Thank you! I'm grateful to Fuji customer service!

-- hide signature --

I think they're the ones feeling grateful, for your custom. :-). I'm afraid I'd feel well and truly ripped off.

I guess I'm just a 'glass half full' kind of person. Besides, it's Friday

-- hide signature --

Yeah, sorry to be so grumpy - must be my age!

Enjoy you camera; wish I had one:)

No worries, my fault for the damage, so I'm taking this as a learning lesson.

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Les Lammers
Les Lammers Veteran Member • Posts: 3,074
Re: Fixing a cracked screen on the X-T1 costs..

Get a hard LCD protector.

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taz98spin OP Contributing Member • Posts: 526
Re: Fixing a cracked screen on the X-T1 costs..

Les Lammers wrote:

Get a hard LCD protector.

Yes, I have one for my X-PRO1, so I'll be ordering one for the X-T1!

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brooklyn geezer Forum Member • Posts: 97
Re: Fixing a cracked screen on the X-T1 costs..

do you have one in mind? is there a consensus on a good screen protector for the xt-1?

clockface Regular Member • Posts: 171
Re: Fixing a cracked screen on the X-T1 costs..

do you have one in mind? is there a consensus on a good screen protector for the xt-1?

Is there much point? It's only $174 to fix!

Marcos Villaroman Veteran Member • Posts: 4,536
Re: Fixing a cracked screen on the X-T1 costs..

clockface wrote:

do you have one in mind? is there a consensus on a good screen protector for the xt-1?

Is there much point? It's only $174 to fix!

Plus labor --- unless the camera is already in for light leak repair.

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Marcos Villaroman Veteran Member • Posts: 4,536
Re: Fixing a cracked screen on the X-T1 costs..

Glad to hear it was a reasonably priced repair.  So far I'm really liking Fujifilm USA repair service.

Was curious:  how did you manage to crack your screen?

Did you have any sort of screen protector?  If not, would a screen protector help?

Marcos

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taz98spin OP Contributing Member • Posts: 526
Re: Fixing a cracked screen on the X-T1 costs..

Marcos Villaroman wrote:

Glad to hear it was a reasonably priced repair. So far I'm really liking Fujifilm USA repair service.

Was curious: how did you manage to crack your screen?

Did you have any sort of screen protector? If not, would a screen protector help?

Marcos

I made a post a few days ago, but when hiking in the Smoky Mountains, the wind picked up my camera attached to my tripod & blew them over..

I had a Micro Solutions screen protector on it, but didn't help.

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taz98spin OP Contributing Member • Posts: 526
Re: Fixing a cracked screen on the X-T1 costs..

brooklyn geezer wrote:

do you have one in mind? is there a consensus on a good screen protector for the xt-1?

Yes, I have a ACMAXX on my X-Pro1. So I'll go for that one!

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