Hakuba Japan sent Blower Brush replacement along with gift what do you think?

Started Mar 20, 2014 | Questions
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nihon94 Regular Member • Posts: 432
Hakuba Japan sent Blower Brush replacement along with gift what do you think?

I had posted a question regarding Blower Brush attracting dust.

Here is my question and answers

Hakuba sent me the replacement:-) with a letter and a small gift a cleaning cloth.

Do you think what Hakuba did is good? Does this practice is also common in your country?

Thank you in advance.

ANSWER:
This question has not been answered yet.
Doug J Veteran Member • Posts: 9,005
Re: Hakuba Japan sent Blower Brush replacement along with gift what do you think?

nihon94 wrote:

I had posted a question regarding Blower Brush attracting dust.

Here is my question and answers

Hakuba sent me the replacement:-) with a letter and a small gift a cleaning cloth.

Do you think what Hakuba did is good? Does this practice is also common in your country?

Thank you in advance.

Does the replacement work as advertised & needed?

Cheers,
Doug

nihon94 OP Regular Member • Posts: 432
Re: Hakuba Japan sent Blower Brush replacement along with gift what do you think?

Doug J wrote:

nihon94 wrote:

I had posted a question regarding Blower Brush attracting dust.

Here is my question and answers

Hakuba sent me the replacement:-) with a letter and a small gift a cleaning cloth.

Do you think what Hakuba did is good? Does this practice is also common in your country?

Thank you in advance.

Does the replacement work as advertised & needed?

Cheers,
Doug

I should say the replacement is better then previous one.

Osvaldo Cristo
Osvaldo Cristo Veteran Member • Posts: 4,109
Good to know you had a good experience
1

nihon94 wrote:

[...]

Hakuba sent me the replacement:-) with a letter and a small gift a cleaning cloth.

Do you think what Hakuba did is good? Does this practice is also common in your country?

Some years ago I bought an Hakuba Super Blower. My experience was very negative: I do not have intention to buy anything more from them.

When I used it to clean my DSLR´s sensor it blowed over it a lot of fine dust. It was a headache to wet clean all the mess.

I did not give up: I washed it with plenty of water internally, repeating the cycle few times in the hope it could eliminate all that fine dust I had no idea where came from. I was so confident I had solved the problem that I stupidity use it in the next sensor cleaning a few months afterwards... well, I got the same result, a lot of fine specs was blowed to the surface of my camera´s sensor. It demanded another full wet cleaning process.

It is not necessary to state the Hakuba Super Blower went to my waste basket at the same day.

I was very deceived and surprised as I had read a lot of positive reviews of it. I bought it from B&H in NYC, so I do not believe it was a fake model. I think it had some problem from the manufacturing process, I do not know what. Anyway I want a secure distance from any Hakuba products, at last while I can remember that history.

All the best,

-- hide signature --

O.Cristo - An Amateur Photographer
Opinions of men are almost as various as their faces - so many men so many minds. B. Franklin

 Osvaldo Cristo's gear list:Osvaldo Cristo's gear list
Olympus Stylus 1030 SW Nikon D200 Nikon D300S Nikon D810 Nikon AF DX Fisheye-Nikkor 10.5mm f/2.8G ED +32 more
Doug J Veteran Member • Posts: 9,005
Re: Hakuba Japan sent Blower Brush replacement along with gift what do you think?
1

nihon94 wrote:

Doug J wrote:

nihon94 wrote:

I had posted a question regarding Blower Brush attracting dust.

Here is my question and answers

Hakuba sent me the replacement:-) with a letter and a small gift a cleaning cloth.

Do you think what Hakuba did is good? Does this practice is also common in your country?

Thank you in advance.

Does the replacement work as advertised & needed?

Cheers,
Doug

I should say the replacement is better then previous one.

If the replacement product works as advertised, then you're probably satisfied from that perspective.

I believe you're in Japan, based on your profile. The way they handled the issue is nothing less than exemplary. It's rare to find that high-level of customer respect and management of customer relations outside of Japan in my experience.

Cheers,
Doug

nihon94 OP Regular Member • Posts: 432
Re: Good to know you had a good experience

Osvaldo Cristo wrote:

nihon94 wrote:

[...]

Hakuba sent me the replacement:-) with a letter and a small gift a cleaning cloth.

Do you think what Hakuba did is good? Does this practice is also common in your country?

Some years ago I bought an Hakuba Super Blower. My experience was very negative: I do not have intention to buy anything more from them.

When I used it to clean my DSLR´s sensor it blowed over it a lot of fine dust. It was a headache to wet clean all the mess.

I did not give up: I washed it with plenty of water internally, repeating the cycle few times in the hope it could eliminate all that fine dust I had no idea where came from. I was so confident I had solved the problem that I stupidity use it in the next sensor cleaning a few months afterwards... well, I got the same result, a lot of fine specs was blowed to the surface of my camera´s sensor. It demanded another full wet cleaning process.

It is not necessary to state the Hakuba Super Blower went to my waste basket at the same day.

I was very deceived and surprised as I had read a lot of positive reviews of it. I bought it from B&H in NYC, so I do not believe it was a fake model. I think it had some problem from the manufacturing process, I do not know what. Anyway I want a secure distance from any Hakuba products, at last while I can remember that history.

All the best,

-- hide signature --

O.Cristo - An Amateur Photographer
Opinions of men are almost as various as their faces - so many men so many minds. B. Franklin

Hi, I appreciate your reply and and thanks for sharing your experience.

First I thought it is the only me who faced such problem but it seems other people do suffer.

Thank you.

nihon94 OP Regular Member • Posts: 432
Re: Hakuba Japan sent Blower Brush replacement along with gift what do you think?

Doug J wrote:

nihon94 wrote:

Doug J wrote:

nihon94 wrote:

I had posted a question regarding Blower Brush attracting dust.

Here is my question and answers

Hakuba sent me the replacement:-) with a letter and a small gift a cleaning cloth.

Do you think what Hakuba did is good? Does this practice is also common in your country?

Thank you in advance.

Does the replacement work as advertised & needed?

Cheers,
Doug

I should say the replacement is better then previous one.

If the replacement product works as advertised, then you're probably satisfied from that perspective.

I believe you're in Japan, based on your profile. The way they handled the issue is nothing less than exemplary. It's rare to find that high-level of customer respect and management of customer relations outside of Japan in my experience.

Cheers,
Doug

Hi, thank you for the reply.

Once upon a time when most products were made in Japan they used to fix a sticker on the products PASSED. May be you might have seen. Also in the manufacturing there was a standard "Zero defect". And customer is God.

But as the time passed and factories moved overseas a lot has changed. But still in Japan customer service is better locally than companies who hired customer staff in overseas they are worst.

Photofunster
Photofunster Senior Member • Posts: 1,548
Rocket-Air Blower from Giottos
1

I never heard of them, and sure they aren't very usable, by your own description.

I find the Rocket-Air Blower to be the best all around, for removing surface dust. I am happy to have found them.

http://www.giottos.com

Yeah, on another note, probably not wise to bring these on holidays, if your bags will be searched before flying...

There have been incidence where they were confiscated.

Chas

-- hide signature --

D800, AF-S NIKKOR 80-400mm f/4.5-5.6 G ED VR, B+W Clear MRC 77mm, AF-S NIKKOR 24-120mm f/4G ED VR, Sigma DG UV 77mm,
SB-910, WG-AS3, ME-1, Lexar Professional 600x 64GB SDXC UHS-I 90MB/s*, 400x 32GB SDHC UHS-l 60MB/s*
Vanguard ALTA PRO 263AT, GH-300T, SBH-250, SBH-100, PH-22,
Lowepro S&F Deluxe Technical Belt and Harness~Pouch 60 AW 50 AW & 10, S&F Toploader 70 AW, LC 11x26cm
FE, NIKKOR 2-20mm f/1.8, OPTEX UV 52mm, Viivitar Zoom 285,
Kodacolor VR 1000 CF 135-24 EXP DX 35mm, rePLAY XD 1080P

 Photofunster's gear list:Photofunster's gear list
Nikon D800 Nikon AF-S Nikkor 24-120mm f/4G ED VR Nikon AF-S Nikkor 80-400mm f/4.5-5.6G ED VR Apple iPad 3G +WiFi +2 more
nihon94 OP Regular Member • Posts: 432
Re: Rocket-Air Blower from Giottos

Photofunster wrote:

I never heard of them, and sure they aren't very usable, by your own description.

I find the Rocket-Air Blower to be the best all around, for removing surface dust. I am happy to have found them.

http://www.giottos.com

Yeah, on another note, probably not wise to bring these on holidays, if your bags will be searched before flying...

There have been incidence where they were confiscated.

Chas

-- hide signature --

D800, AF-S NIKKOR 80-400mm f/4.5-5.6 G ED VR, B+W Clear MRC 77mm, AF-S NIKKOR 24-120mm f/4G ED VR, Sigma DG UV 77mm,
SB-910, WG-AS3, ME-1, Lexar Professional 600x 64GB SDXC UHS-I 90MB/s*, 400x 32GB SDHC UHS-l 60MB/s*
Vanguard ALTA PRO 263AT, GH-300T, SBH-250, SBH-100, PH-22,
Lowepro S&F Deluxe Technical Belt and Harness~Pouch 60 AW 50 AW & 10, S&F Toploader 70 AW, LC 11x26cm
FE, NIKKOR 2-20mm f/1.8, OPTEX UV 52mm, Viivitar Zoom 285,
Kodacolor VR 1000 CF 135-24 EXP DX 35mm, rePLAY XD 1080P

Hi, thank you for sharing information.

Confiscated Blower Brush is it because of their name "Blower"?

Photofunster
Photofunster Senior Member • Posts: 1,548
Comparison side by
1

No, it's because they look like a Rocket... It was a news worthy item...

Some guy with a similar sig, posted this at Nikon Rumors...

http://forum.nikonrumors.com/discussion/2086/photographer-has-giottos-rocket-blower-confiscated-by-tsa-because-it-could-fly-like-a-missile/p1

http://www.lomography.com/magazine/lifestyle/2013/12/19/rocket-blower-confiscated-by-tsa-because-it-could-fly-like-a-missile

http://petapixel.com/2012/03/09/think-the-giottos-rocket-blower-looks-like-a-bomb-the-tsa-does-too/

http://www.fredmiranda.com/forum/topic/1093374

http://www.infowars.com/tsa-confiscates-photographers-blower/

I know, some guys have cut those fins off the base, but then it can't stand up on its own...

I believe there are models now that have a suction cup instead of the rocket resembling fins.

Eh, well here's a couple pics of a blower brush, beside a Giottos Rocket-Air Blower... If you are unfamiliar!!

Get a bit more pressure, for a thorough blast...;-)

Size comparison, there's no match!!

A friend knit me a wool toque for mine...

Keep it warm on frosty outings. Hahaha

So yeah, remove those cool looking fins for airline travel...

Much bigger blowers, I wonder if dust has gotten bigger over the last decade or so?

Perhaps we have grown so lazy, that dust, has it's own dust.

Time to vacuum...

Chas

-- hide signature --

D800, AF-S NIKKOR 80-400mm f/4.5-5.6 G ED VR, B+W Clear MRC 77mm, AF-S NIKKOR 24-120mm f/4G ED VR, Sigma DG UV 77mm,
SB-910, WG-AS3, ME-1, Lexar Professional 600x 64GB SDXC UHS-I 90MB/s*, 400x 32GB SDHC UHS-l 60MB/s*
Vanguard ALTA PRO 263AT, GH-300T, SBH-250, SBH-100, PH-22,
Lowepro S&F Deluxe Technical Belt and Harness~Pouch 60 AW 50 AW & 10, S&F Toploader 70 AW, LC 11x26cm
FE, NIKKOR 2-20mm f/1.8, OPTEX UV 52mm, Viivitar Zoom 285,
Kodacolor VR 1000 CF 135-24 EXP DX 35mm, rePLAY XD 1080P

 Photofunster's gear list:Photofunster's gear list
Nikon D800 Nikon AF-S Nikkor 24-120mm f/4G ED VR Nikon AF-S Nikkor 80-400mm f/4.5-5.6G ED VR Apple iPad 3G +WiFi +2 more
Photofunster
Photofunster Senior Member • Posts: 1,548
Re: Hakuba Japan sent Blower Brush replacement along with gift what do you think?

nihon94 wrote:

I had posted a question regarding Blower Brush attracting dust.

Here is my question and answers

Hakuba sent me the replacement:-) with a letter and a small gift a cleaning cloth.

Do you think what Hakuba did is good? Does this practice is also common in your country?

Thank you in advance.

I found this review of one Hakuba style blower, and thought it was worth sharing...

http://www.expotv.com/Hakuba-Small-High-Volume-Blower-Brush/1C-13N4

I see there are different sizes. But they're still quite small...

Chas

-- hide signature --

D800, AF-S NIKKOR 80-400mm f/4.5-5.6 G ED VR, B+W Clear MRC 77mm, AF-S NIKKOR 24-120mm f/4G ED VR, Sigma DG UV 77mm,
SB-910, WG-AS3, ME-1, Lexar Professional 600x 64GB SDXC UHS-I 90MB/s*, 400x 32GB SDHC UHS-l 60MB/s*
Vanguard ALTA PRO 263AT, GH-300T, SBH-250, SBH-100, PH-22,
Lowepro S&F Deluxe Technical Belt and Harness~Pouch 60 AW 50 AW & 10, S&F Toploader 70 AW, LC 11x26cm
FE, NIKKOR 2-20mm f/1.8, OPTEX UV 52mm, Viivitar Zoom 285,
Kodacolor VR 1000 CF 135-24 EXP DX 35mm, rePLAY XD 1080P

 Photofunster's gear list:Photofunster's gear list
Nikon D800 Nikon AF-S Nikkor 24-120mm f/4G ED VR Nikon AF-S Nikkor 80-400mm f/4.5-5.6G ED VR Apple iPad 3G +WiFi +2 more
Osvaldo Cristo
Osvaldo Cristo Veteran Member • Posts: 4,109
+1

Photofunster wrote:

[...]

I find the Rocket-Air Blower to be the best all around, for removing surface dust. I am happy to have found them.

http://www.giottos.com

Me too. It is the model I have used in the last years and I am plenty glad with its performance. The Giottos´ is way better than Hakuba and its dust!

Regards,

-- hide signature --

O.Cristo - An Amateur Photographer
Opinions of men are almost as various as their faces - so many men so many minds. B. Franklin

 Osvaldo Cristo's gear list:Osvaldo Cristo's gear list
Olympus Stylus 1030 SW Nikon D200 Nikon D300S Nikon D810 Nikon AF DX Fisheye-Nikkor 10.5mm f/2.8G ED +32 more
nihon94 OP Regular Member • Posts: 432
Re: Comparison side by

Photofunster wrote:

No, it's because they look like a Rocket... It was a news worthy item...

Some guy with a similar sig, posted this at Nikon Rumors...

http://forum.nikonrumors.com/discussion/2086/photographer-has-giottos-rocket-blower-confiscated-by-tsa-because-it-could-fly-like-a-missile/p1

http://www.lomography.com/magazine/lifestyle/2013/12/19/rocket-blower-confiscated-by-tsa-because-it-could-fly-like-a-missile

http://petapixel.com/2012/03/09/think-the-giottos-rocket-blower-looks-like-a-bomb-the-tsa-does-too/

http://www.fredmiranda.com/forum/topic/1093374

http://www.infowars.com/tsa-confiscates-photographers-blower/

I know, some guys have cut those fins off the base, but then it can't stand up on its own...

I believe there are models now that have a suction cup instead of the rocket resembling fins.

Eh, well here's a couple pics of a blower brush, beside a Giottos Rocket-Air Blower... If you are unfamiliar!!

Get a bit more pressure, for a thorough blast...;-)

Size comparison, there's no match!!

A friend knit me a wool toque for mine...

Keep it warm on frosty outings. Hahaha

So yeah, remove those cool looking fins for airline travel...

Much bigger blowers, I wonder if dust has gotten bigger over the last decade or so?

Perhaps we have grown so lazy, that dust, has it's own dust.

Time to vacuum...

Chas

-- hide signature --

D800, AF-S NIKKOR 80-400mm f/4.5-5.6 G ED VR, B+W Clear MRC 77mm, AF-S NIKKOR 24-120mm f/4G ED VR, Sigma DG UV 77mm,
SB-910, WG-AS3, ME-1, Lexar Professional 600x 64GB SDXC UHS-I 90MB/s*, 400x 32GB SDHC UHS-l 60MB/s*
Vanguard ALTA PRO 263AT, GH-300T, SBH-250, SBH-100, PH-22,
Lowepro S&F Deluxe Technical Belt and Harness~Pouch 60 AW 50 AW & 10, S&F Toploader 70 AW, LC 11x26cm
FE, NIKKOR 2-20mm f/1.8, OPTEX UV 52mm, Viivitar Zoom 285,
Kodacolor VR 1000 CF 135-24 EXP DX 35mm, rePLAY XD 1080P

Hello there, thanks a lot for the url link which make me laugh when I read. I enjoyed reading your message but the most I like is "wool toque" that image is cute.

Thank you once again.

nihon94 OP Regular Member • Posts: 432
Re: Hakuba Japan sent Blower Brush replacement along with gift what do you think?

Photofunster wrote:

nihon94 wrote:

I had posted a question regarding Blower Brush attracting dust.

Here is my question and answers

Hakuba sent me the replacement:-) with a letter and a small gift a cleaning cloth.

Do you think what Hakuba did is good? Does this practice is also common in your country?

Thank you in advance.

I found this review of one Hakuba style blower, and thought it was worth sharing...

http://www.expotv.com/Hakuba-Small-High-Volume-Blower-Brush/1C-13N4

I see there are different sizes. But they're still quite small...

Chas

-- hide signature --

D800, AF-S NIKKOR 80-400mm f/4.5-5.6 G ED VR, B+W Clear MRC 77mm, AF-S NIKKOR 24-120mm f/4G ED VR, Sigma DG UV 77mm,
SB-910, WG-AS3, ME-1, Lexar Professional 600x 64GB SDXC UHS-I 90MB/s*, 400x 32GB SDHC UHS-l 60MB/s*
Vanguard ALTA PRO 263AT, GH-300T, SBH-250, SBH-100, PH-22,
Lowepro S&F Deluxe Technical Belt and Harness~Pouch 60 AW 50 AW & 10, S&F Toploader 70 AW, LC 11x26cm
FE, NIKKOR 2-20mm f/1.8, OPTEX UV 52mm, Viivitar Zoom 285,
Kodacolor VR 1000 CF 135-24 EXP DX 35mm, rePLAY XD 1080P

Hi, thank you for another url link. I am still using that small Hakuba brush since the SLR age and that brush is working fine no dust problem either.

nihon94 OP Regular Member • Posts: 432
Re: +1

Osvaldo Cristo wrote:

Photofunster wrote:

[...]

I find the Rocket-Air Blower to be the best all around, for removing surface dust. I am happy to have found them.

http://www.giottos.com

Me too. It is the model I have used in the last years and I am plenty glad with its performance. The Giottos´ is way better than Hakuba and its dust!

Regards,

-- hide signature --

O.Cristo - An Amateur Photographer
Opinions of men are almost as various as their faces - so many men so many minds. B. Franklin

Hi, thank you for sharing information. It seems I got to buy Giottos. I wonder why its name is difficult;-)

Photofunster
Photofunster Senior Member • Posts: 1,548
Re: +1

nihon94 wrote:

Osvaldo Cristo wrote:

Photofunster wrote:

[...]

I find the Rocket-Air Blower to be the best all around, for removing surface dust. I am happy to have found them.

http://www.giottos.com

Me too. It is the model I have used in the last years and I am plenty glad with its performance. The Giottos´ is way better than Hakuba and its dust!

Regards,

-- hide signature --

O.Cristo - An Amateur Photographer
Opinions of men are almost as various as their faces - so many men so many minds. B. Franklin

Hi, thank you for another url link. I am still using that small Hakuba brush since the SLR age and that brush is working fine no dust problem either.

Hi, thank you for sharing information. It seems I got to buy Giottos. I wonder why its name is difficult;-)

Why, is the name difficult for you?

http://www.giottos.com/cus.aspx?TypeId=26

Even though the current trend is to use a larger blower, doesn't negate you using the one you already have now.

I showed you in my photos, I too have an older model, of a brush blower, from the SLR days, EXACTLY,

but would never use it today. As it's just so much weaker than the Rocket-Air. Less reliable.

I can only put it this way, the Giottos could practically blow your eyeball out from your skull!! Haha J/K

Hey, if you do plan to acquire the newer blower,

Super Blower http://www.giottos.com/pro_view.aspx?nId=8&TypeId=77

May as well have a look at their other models too

Coco Air, http://www.giottos.com/pro_view.aspx?nId=8&TypeId=26

Q.ball http://www.giottos.com/pro_view.aspx?nId=8&TypeId=27

Always glad, to help out bud.

Chas

-- hide signature --

D800, AF-S NIKKOR 80-400mm f/4.5-5.6 G ED VR, B+W Clear MRC 77mm, AF-S NIKKOR 24-120mm f/4G ED VR, Sigma DG UV 77mm,
SB-910, WG-AS3, ME-1, Lexar Professional 600x 64GB SDXC UHS-I 90MB/s*, 400x 32GB SDHC UHS-l 60MB/s*
Vanguard ALTA PRO 263AT, GH-300T, SBH-250, SBH-100, PH-22,
Lowepro S&F Deluxe Technical Belt and Harness~Pouch 60 AW 50 AW & 10, S&F Toploader 70 AW, LC 11x26cm
FE, NIKKOR 2-20mm f/1.8, OPTEX UV 52mm, Viivitar Zoom 285,
Kodacolor VR 1000 CF 135-24 EXP DX 35mm, rePLAY XD 1080P

 Photofunster's gear list:Photofunster's gear list
Nikon D800 Nikon AF-S Nikkor 24-120mm f/4G ED VR Nikon AF-S Nikkor 80-400mm f/4.5-5.6G ED VR Apple iPad 3G +WiFi +2 more
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