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Advantages/Disadvantages to sending in camera along with lens for calibration?

Started Dec 21, 2013 | Discussions
acmatunl
acmatunl New Member • Posts: 16
Advantages/Disadvantages to sending in camera along with lens for calibration?

I have a 50mm 1.4 that is back focusing and Canon suggested sending it in for calibration. I am wondering if it is a good idea to also send in my camera (T4i) to optimize the calibration.

I also have an 18-135 STM and a 55-250 IS II, both of which focus accurately, but I'm wondering if sending in the camera will help/hurt how it focuses with those other lenses.

If it matters, the 50mm 1.4 is the only thing still under warranty, and the T4i is my only camera body.

Any thoughts on what would be the best course of action.

Thanks for your responses!

 acmatunl's gear list:acmatunl's gear list
Canon PowerShot A640 Canon EOS Rebel T4i Canon EF-S 55-250mm f/4-5.6 IS II Canon EF-S 18-135mm F3.5-5.6 IS STM
Canon EF 50mm F1.4 USM Canon EOS Rebel T4i (EOS 650D / EOS Kiss X6i)
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CameraCarl Veteran Member • Posts: 9,204
Re: Advantages/Disadvantages to sending in camera along with lens for calibration?
1

How do you know it is back focusing?  Have you done detailed tests on a tripod to confirm this?  If so and you are convinced that it is the lens, then you ought to send in the camera too, as it is the system that is giving you out of focus images.  No sense in Canon determining that the lens is fine if it is the camera that is out of specification.

WilbaW
WilbaW Forum Pro • Posts: 11,643
Re: Advantages/Disadvantages to sending in camera along with lens for calibration?
2

Have you contacted Canon yet? When I had problems they asked me to send the body and all three lenses I had at the time. One of the lenses wasn't under warranty but they were okay with that.

Be aware that there's a lot more to it than asking them to calibrate your lens. When the first-level technician tests it against the not-too-stringent standard, it'll probably pass and get sent back otherwise untouched. If you can prove there's a problem you need to ask for a supervisor and plead your case. Some of us in the 450D days had to do that four times before we got satisfaction.

 WilbaW's gear list:WilbaW's gear list
Canon EOS 60D Canon EOS 7D Mark II
Y Hafting
Y Hafting Contributing Member • Posts: 787
Re: Advantages/Disadvantages to sending in camera along with lens for calibration?
1

acmatunl wrote:

I have a 50mm 1.4 that is back focusing and Canon suggested sending it in for calibration. I am wondering if it is a good idea to also send in my camera (T4i) to optimize the calibration.

I also have an 18-135 STM and a 55-250 IS II, both of which focus accurately, but I'm wondering if sending in the camera will help/hurt how it focuses with those other lenses.

If it matters, the 50mm 1.4 is the only thing still under warranty, and the T4i is my only camera body.

Any thoughts on what would be the best course of action.

Thanks for your responses!

It is a good idea to send in the camera along with the lenses.

Camera bodies can also be out of tune.

With my 30D i sent in all my lenses and body. It turned out that the best lens (on that camera) was out of spec- simply because the camera had a compensating error.

At that point i had 3 lenses, the 70-200 2.8 IS which i thought back focused, the 50mm 1.4 which i struggled getting good results with (hard to pinpoint), and the 17-85 IS which i thought was OK.

As it turned out, the 17-85 IS needed calibration the most along with the body. Since they all were within the warranty period, canon adjusted the camera and all the lenses to the camera (even though at least the 50 1-4 were within specc. In the end everything worked much better than before. The only cost i had was getting to and from the service center and waiting a couple of days w/o camera.

Now if everything is within specc our out of warranty, you might have to pay for the service. IMO it will likely be worth it if they need calibration.

-Yngve

acmatunl
OP acmatunl New Member • Posts: 16
Re: Advantages/Disadvantages to sending in camera along with lens for calibration?

CameraCarl wrote:

How do you know it is back focusing? Have you done detailed tests on a tripod to confirm this? If so and you are convinced that it is the lens, then you ought to send in the camera too, as it is the system that is giving you out of focus images. No sense in Canon determining that the lens is fine if it is the camera that is out of specification.

I followed these instructions http://regex.info/blog/photo-tech/focus-chart and until about f/8.0 the middle of the frame is soft and the sharpest point in the image is consistently a few inches behind the focus point, similar to this: http://regex.info/i/JEF_024927.jpg. I tested with a tripod, delayed timer, with & without live view, multiple shots at each aperture, and with every lens I have. Only the 50 demonstrated problems.

Thanks for the reply and suggestion!

 acmatunl's gear list:acmatunl's gear list
Canon PowerShot A640 Canon EOS Rebel T4i Canon EF-S 55-250mm f/4-5.6 IS II Canon EF-S 18-135mm F3.5-5.6 IS STM
acmatunl
OP acmatunl New Member • Posts: 16
Re: Advantages/Disadvantages to sending in camera along with lens for calibration?

WilbaW wrote:

Have you contacted Canon yet? When I had problems they asked me to send the body and all three lenses I had at the time. One of the lenses wasn't under warranty but they were okay with that.

Be aware that there's a lot more to it than asking them to calibrate your lens. When the first-level technician tests it against the not-too-stringent standard, it'll probably pass and get sent back otherwise untouched. If you can prove there's a problem you need to ask for a supervisor and plead your case. Some of us in the 450D days had to do that four times before we got satisfaction.

Sounds frustrating :/ . I sent images to Canon's email support and they agreed that it appeared to be problematic. I specifically asked them if there were advantages/disadvantages to sending in my camera along with the lens and they replied

The lens may require calibration to address this issue. If you wish to have the lens calibrated with your camera, you can sent the camera along with it.

I may call their support to ask about what to do with the camera body and other lenses so I don't have to wait 24 hours for email replies.

Hopefully this all goes quickly, too, because I have a baby due in February, and every dollar I have spent on this stuff has been in preparation for taking pictures of this little guy!

 acmatunl's gear list:acmatunl's gear list
Canon PowerShot A640 Canon EOS Rebel T4i Canon EF-S 55-250mm f/4-5.6 IS II Canon EF-S 18-135mm F3.5-5.6 IS STM
geronimo789 Regular Member • Posts: 263
Re: Advantages/Disadvantages to sending in camera along with lens for calibration?
1

An excelent article on the matter:

http://www.lensrentals.com/blog/2008/12/this-lens-is-soft-and-other-myths

You have two options:

1) Send everything to Canon for calibration, including all your existing lenses - if they adjust the body the problem might start on another lens !

2) Play 'lens lottery' by exchanging untill you get a copy that works good with your camera.

 geronimo789's gear list:geronimo789's gear list
Canon EOS 70D Canon EF 50mm F1.4 USM Canon EF 24-105mm f/4L IS USM Canon EF 70-200mm F4L IS USM Canon EOS M +3 more
Y Hafting
Y Hafting Contributing Member • Posts: 787
Re: Advantages/Disadvantages to sending in camera along with lens for calibration?
1

acmatunl wrote:

CameraCarl wrote:

How do you know it is back focusing? Have you done detailed tests on a tripod to confirm this? If so and you are convinced that it is the lens, then you ought to send in the camera too, as it is the system that is giving you out of focus images. No sense in Canon determining that the lens is fine if it is the camera that is out of specification.

I followed these instructions http://regex.info/blog/photo-tech/focus-chart and until about f/8.0 the middle of the frame is soft and the sharpest point in the image is consistently a few inches behind the focus point, similar to this: http://regex.info/i/JEF_024927.jpg. I tested with a tripod, delayed timer, with & without live view, multiple shots at each aperture, and with every lens I have. Only the 50 demonstrated problems.

Thanks for the reply and suggestion!

Ill add that the 50mm 1.4 i have is showing different need for calibration at different distances with my 6D. I did not perform any thorough test on the 30D five years ago, so i do not know if it is something that has happened over time, or if the lens just is this way by design. Currently i have 0 MFA at infinity, while close up some -10 to -20 would be better depending on the distance.

For the matter of the test chart, id say make sure your focus target is vertical. Focussing on something that is 45 degrees to the camera is an almost sure way to have it focus on the wrong spot. It is good to have a distance scale at 45 degrees or so, but the focus target should be aligned with the focus plane.

If i were you id do some comparison at infinity and closer range before calibration of the 50mm 1.4. (please tell if you do)

But then for the sake of calibration id send in everything and tell that the other lenses seem to work fine with the camera, but if it is the camera that needs adjustment it would be good if they could check the other lenses too. It is likely that they will only adjust the 50mm to your camera, but in the event everything needs adjustment you will get it done within a reasonable amount of time.

Good luck!

-Yngve

WilbaW
WilbaW Forum Pro • Posts: 11,643
Re: Advantages/Disadvantages to sending in camera along with lens for calibration?

Y Hafting wrote:

For the matter of the test chart, id say make sure your focus target is vertical. Focussing on something that is 45 degrees to the camera is an almost sure way to have it focus on the wrong spot.

If that something has detail up and down the slope, yes, you'll get focus on the nearest detail, but a proper focus target designed to be used that way is perfectly fine.

It is good to have a distance scale at 45 degrees or so, but the focus target should be aligned with the focus plane.

A perpendicular target is best if it's not close, and it that case you want a scale at a lower angle, seeYou Can't Test Autofocus with a Slanted Target  in Digital Photography Myths.

 WilbaW's gear list:WilbaW's gear list
Canon EOS 60D Canon EOS 7D Mark II
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