DxO Optics Pro 8.3.2 not working with GR's DNGs after 2.0.3 firmware update

Started Oct 12, 2013 | Discussions
bluequartz Forum Member • Posts: 71
DxO Optics Pro 8.3.2 not working with GR's DNGs after 2.0.3 firmware update

I have filed a request on their forum, will try reaching out over email/support page again...

http://forum.dxo.com/index.php/topic,8248.0.html

Any other DxO users here? Inconvenient now that I can't process DNG files after the firmware update for the GR, my current suspicion is that the camera maker in the Exif tag is tripping the software up.

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Ricoh GR
Stig Ohlsson Junior Member • Posts: 38
Re: DxO Optics Pro 8.3.2 not working with GR's DNGs after 2.0.3 firmware update

I can confirm that that's indeed the case. I have filed a report with DXO and they are investigating.

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StigBO

OP bluequartz Forum Member • Posts: 71
Re: DxO Optics Pro 8.3.2 not working with GR's DNGs after 2.0.3 firmware update

Stig Ohlsson wrote:

I can confirm that that's indeed the case. I have filed a report with DXO and they are investigating.

Cool, thanks!

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Ricoh GR
Parkettpolitur Regular Member • Posts: 108
Re: DxO Optics Pro 8.3.2 not working with GR's DNGs after 2.0.3 firmware update

Just gonna bump this and say that DxO STILL haven't fixed the issue. I'm sitting on a slew of unprocessed RAWs and I'm getting rather impatient... When I contacted DxO support a couple of weeks ago they told me they'd have the updated GR module ready "very soon". Well...

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Sigma DP2 Merrill Sigma DP3 Merrill Ricoh GR Olympus E-M1 Olympus M.Zuiko Digital 45mm F1.8 +4 more
Harold66
Harold66 Veteran Member • Posts: 7,062
Thank you

Thank you very much for the info. I am going to wait before I update my GR since I use dxo a lot nowadays

Harold

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Ricoh GR Digital IV Sigma DP2 Merrill Sigma DP3 Merrill Ricoh GR Ricoh GR II +22 more
rogein New Member • Posts: 7
Re: DxO Optics Pro 8.3.2 not working with GR's DNGs after 2.0.3 firmware update

Ditto.  A couple of days ago I posted on their FB wall regarding the status of the GR module update.  I was simply told that they are woking on it.  Otoh I'm fully aware that Ricoh, or Pentax in general, are not a high priority for them when compared to Canon, Nikon, etc.

Parkettpolitur Regular Member • Posts: 108
Re: DxO Optics Pro 8.3.2 not working with GR's DNGs after 2.0.3 firmware update

Yeah, but their customers should be a high priority for them. I've paid for every new DxO version since, like, 6. Oh well. I'm not mad though, from what their support personnel told me, the fault might well lay with Ricoh, because normally Firmware updates shouldn't break compatibility with DxO's modules and DxO weren't informed ahead of time that such an update was coming.

 Parkettpolitur's gear list:Parkettpolitur's gear list
Sigma DP2 Merrill Sigma DP3 Merrill Ricoh GR Olympus E-M1 Olympus M.Zuiko Digital 45mm F1.8 +4 more
lhkjacky Senior Member • Posts: 2,747
Re: DxO Optics Pro 8.3.2 not working with GR's DNGs after 2.0.3 firmware update

I am still using the trial version of DxO Optics Pro 9, it work great with my A77.

and I am planning to purchase the standard version before the trial period end.

However I just find out that it does not work with my Ricoh GR Raw file.

The  Ricoh GR does show in the list of their supported equipment. 

http://www.dxo.com/intl/photography/dxo-optics-pro/supported-equipment

Hope they will update the software as soon as possible.

It will be totally unacceptable, if the software stop recognize the file every times when the camera firmware is updated.

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Sony a77 II Sony DT 16-50mm F2.8 SSM Tamron SP 70-200mm F/2.8 Di VC USD Tamron SP 150-600mm F/5-6.3 Di VC USD Ricoh GR +6 more
Parkettpolitur Regular Member • Posts: 108
Re: DxO Optics Pro 8.3.2 not working with GR's DNGs after 2.0.3 firmware update

To be fair, this has never happened to me over the course of about four years of using DxO with many different cameras that underwent many firmware upgrades. I assume there's been some sort of miscommunication between Ricoh and DxO.

 Parkettpolitur's gear list:Parkettpolitur's gear list
Sigma DP2 Merrill Sigma DP3 Merrill Ricoh GR Olympus E-M1 Olympus M.Zuiko Digital 45mm F1.8 +4 more
lhkjacky Senior Member • Posts: 2,747
Re: DxO Optics Pro 8.3.2 not working with GR's DNGs after 2.0.3 firmware update

Thank you for your reply. 

I have contact the DXO support center yesterday.

They hold me that they are working on it and there will be a hotfix available to download today.

And I just got update notice from DXO, and I installed the new version.

Now everything work fine now & I am Happy with it. 

Thank you all for your help 

 lhkjacky's gear list:lhkjacky's gear list
Sony a77 II Sony DT 16-50mm F2.8 SSM Tamron SP 70-200mm F/2.8 Di VC USD Tamron SP 150-600mm F/5-6.3 Di VC USD Ricoh GR +6 more
OP bluequartz Forum Member • Posts: 71
Re: DxO Optics Pro 8.3.2 not working with GR's DNGs after 2.0.3 firmware update

Yups working for me too.

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Ricoh GR
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