Epson R3000 not making me happy

Started Mar 2, 2013 | Discussions
OP sambucadog Junior Member • Posts: 27
Re: Epson R3000 not making me happy

sambucadog wrote:


Bob, do you ever even use the front loader? How thick is EEF? Just wondering!

The reason I ask is because I have yet to need to use any other feed path on any of the printers for even 300gm Moab Water color paper which is like card stock! I can feed it from the top feeder without a single problem on the 3800 or any of the other printers.

Joe

I only use the top feeder. All thick papers, including Epson Exhibition Fiber (13mils), load and print fine. In fact, I have never tried the front tray on my R3000 since I got it about a year ago. I also feed canvas from the top tray.

Bob P.

Epson Cold Press Natural (and Bright) are 21 mil, quite thick!

Hmm...just poking around the printer settings. By Media Type (Cold Press Natural) when I access Paper Config it says paper thickness 5. Could this have anything to do with it? I can't seem to change it to anything higher than 13.

jtoolman
jtoolman Veteran Member • Posts: 6,472
Re: Epson R3000 not making me happy

Petruska wrote:

jtoolman wrote:

Petruska wrote:

sambucadog wrote:

Well, printer #2 arrived today. After 2 hours on the phone with Epson, they determined that this printer was bad too. The front feeder was so sensitive that we had to disable the skew function. Then they had me load fine art paper using the poster board setting. It did print, but it would not let me select 8 1/2 x 11.. Tried poster board on the printer and fine art on the computer setting, still no go. Reinstalled all software from their site, no go. (When it did print on the poster board setting, it enlarged everything because it would only allow a 13x19 Super B setting.) Unfortunately, Epson is not training their tech support in Lightroom either, which is where I do printing from. They tried to blame Lightroom, but I think their drivers are a little wonky along with the front feed tray issues. They also told me I should maybe just use another paper. HUH? I'm using your paper guys, not Staples. I made the point that a printer company should be able to make printers that print with their own papers.

So awaiting printer #3. They won't give me a new one either. At this point I'm pretty disgusted.

Hey Epson, if you are listening, MANY photographers print from Lightroom! Start training your tech people.

Yes, it could happen two bad printers in a row for a front tray feed issue, but it seems very unlikely. Have you tried to install the printer on another computer along with LR or some other app like Photoshop or Photoshop Elements trials?

Bob P.

Bob, do you ever even use the front loader? How thick is EEF? Just wondering!

The reason I ask is because I have yet to need to use any other feed path on any of the printers for even 300gm Moab Water color paper which is like card stock! I can feed it from the top feeder without a single problem on the 3800 or any of the other printers.

Joe

I only use the top feeder. All thick papers, including Epson Exhibition Fiber (13mils), load and print fine. In fact, I have never tried the front tray on my R3000 since I got it about a year ago. I also feed canvas from the top tray.

Bob P.

So you probably don't know if it even works?

jtoolman
jtoolman Veteran Member • Posts: 6,472
Re: Epson R3000 not making me happy

sambucadog wrote:

sambucadog wrote:


Bob, do you ever even use the front loader? How thick is EEF? Just wondering!

The reason I ask is because I have yet to need to use any other feed path on any of the printers for even 300gm Moab Water color paper which is like card stock! I can feed it from the top feeder without a single problem on the 3800 or any of the other printers.

Joe

I only use the top feeder. All thick papers, including Epson Exhibition Fiber (13mils), load and print fine. In fact, I have never tried the front tray on my R3000 since I got it about a year ago. I also feed canvas from the top tray.

Bob P.

Epson Cold Press Natural (and Bright) are 21 mil, quite thick!

Hmm...just poking around the printer settings. By Media Type (Cold Press Natural) when I access Paper Config it says paper thickness 5. Could this have anything to do with it? I can't seem to change it to anything higher than 13.

Try it and see. The 13 setting if for poster board which could be up to 1.5mm thick.

camerashy Veteran Member • Posts: 3,503
May i ask a question at this point please

Is there a correlation between paper weight and thickness 320g/m2 = ??

I presume there is and if so could you please quote a few say; 290;300;310;320g/m2 or explain how it is worked out.

Thanks

Dave

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OP sambucadog Junior Member • Posts: 27
Re: Epson R3000 not making me happy

jtoolman wrote:

sambucadog wrote:

sambucadog wrote:


Bob, do you ever even use the front loader? How thick is EEF? Just wondering!

The reason I ask is because I have yet to need to use any other feed path on any of the printers for even 300gm Moab Water color paper which is like card stock! I can feed it from the top feeder without a single problem on the 3800 or any of the other printers.

Joe

I only use the top feeder. All thick papers, including Epson Exhibition Fiber (13mils), load and print fine. In fact, I have never tried the front tray on my R3000 since I got it about a year ago. I also feed canvas from the top tray.

Bob P.

Epson Cold Press Natural (and Bright) are 21 mil, quite thick!

Hmm...just poking around the printer settings. By Media Type (Cold Press Natural) when I access Paper Config it says paper thickness 5. Could this have anything to do with it? I can't seem to change it to anything higher than 13.

Try it and see. The 13 setting if for poster board which could be up to 1.5mm thick.

I tried it, no difference. Still getting a mismatched media message.  I'm in the process of installing Lightroom on a laptop, will try to print from there. Also, I tried the desktop with usb connection in hopes it was a wireless problem, no go.

Petruska Veteran Member • Posts: 8,057
Dave....

camerashy wrote:

Is there a correlation between paper weight and thickness 320g/m2 = ??

I presume there is and if so could you please quote a few say; 290;300;310;320g/m2 or explain how it is worked out.

Thanks

Dave

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No, there isn't any correlation between paper weight and thickness.  If you look at paper specs you will find some papers that weigh less than others are actually thicker, and vice versa.

Bob P.

camerashy Veteran Member • Posts: 3,503
Thanks again Bob n/t
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Petruska Veteran Member • Posts: 8,057
Paper thickness..

sambucadog wrote:

sambucadog wrote:


Bob, do you ever even use the front loader? How thick is EEF? Just wondering!

The reason I ask is because I have yet to need to use any other feed path on any of the printers for even 300gm Moab Water color paper which is like card stock! I can feed it from the top feeder without a single problem on the 3800 or any of the other printers.

Joe

I only use the top feeder. All thick papers, including Epson Exhibition Fiber (13mils), load and print fine. In fact, I have never tried the front tray on my R3000 since I got it about a year ago. I also feed canvas from the top tray.

Bob P.

Epson Cold Press Natural (and Bright) are 21 mil, quite thick!

Hmm...just poking around the printer settings. By Media Type (Cold Press Natural) when I access Paper Config it says paper thickness 5. Could this have anything to do with it? I can't seem to change it to anything higher than 13.

That printer driver paper thickness number is in 0.1mm, 0.1mm = 4 mils.  Thus the number 5 in the box equals 20 mils, 13 equals 52 mils.

Plenty of range for most papers available.

Bob P.

Petruska Veteran Member • Posts: 8,057
I print that paper with the top tray ....

sambucadog wrote:


Bob, do you ever even use the front loader? How thick is EEF? Just wondering!

The reason I ask is because I have yet to need to use any other feed path on any of the printers for even 300gm Moab Water color paper which is like card stock! I can feed it from the top feeder without a single problem on the 3800 or any of the other printers.

Joe

I only use the top feeder. All thick papers, including Epson Exhibition Fiber (13mils), load and print fine. In fact, I have never tried the front tray on my R3000 since I got it about a year ago. I also feed canvas from the top tray.

Bob P.

Epson Cold Press Natural (and Bright) are 21 mil, quite thick!

no problems at all with those extra thick Epson Signature papers. Now I change the printer driver paper thickness accordingly and the platen gap to wide. I do this manually as I generate my own custom ICC printer profiles.  I only feed one sheet at a time, it just won't work with more than one sheet loaded, but of course you would only be loading one sheet at a time when using the front tray.

Bob P.

OP sambucadog Junior Member • Posts: 27
Re: Paper thickness..

Petruska wrote:

sambucadog wrote:

sambucadog wrote:


Bob, do you ever even use the front loader? How thick is EEF? Just wondering!

The reason I ask is because I have yet to need to use any other feed path on any of the printers for even 300gm Moab Water color paper which is like card stock! I can feed it from the top feeder without a single problem on the 3800 or any of the other printers.

Joe

I only use the top feeder. All thick papers, including Epson Exhibition Fiber (13mils), load and print fine. In fact, I have never tried the front tray on my R3000 since I got it about a year ago. I also feed canvas from the top tray.

Bob P.

Epson Cold Press Natural (and Bright) are 21 mil, quite thick!

Hmm...just poking around the printer settings. By Media Type (Cold Press Natural) when I access Paper Config it says paper thickness 5. Could this have anything to do with it? I can't seem to change it to anything higher than 13.

That printer driver paper thickness number is in 0.1mm, 0.1mm = 4 mils. Thus the number 5 in the box equals 20 mils, 13 equals 52 mils.

Plenty of range for most papers available.

Bob P.

Spent another hour on the phone with Epson, they explained that to me too about the thickness. I got a new guy and he got it to print a Windows sample image out of Windows picture viewer with no error message. The same image in Photoshop with all the same settings  gave the error message. At that point he wanted to start deleting things within Photoshops settings, which I was not comfortable with until I totally understand what I am deleting, which he couldn't be clear on. I asked to talk to a Level 3 tech because they could remotely look at my computer, but no go. He wanted me to call Adobe and have them figure it out. Geez, just let the Level 3 person take a look already...

OP sambucadog Junior Member • Posts: 27
Re: Paper thickness..

sambucadog wrote:

Petruska wrote:

sambucadog wrote:

sambucadog wrote:


Bob, do you ever even use the front loader? How thick is EEF? Just wondering!

The reason I ask is because I have yet to need to use any other feed path on any of the printers for even 300gm Moab Water color paper which is like card stock! I can feed it from the top feeder without a single problem on the 3800 or any of the other printers.

Joe

I only use the top feeder. All thick papers, including Epson Exhibition Fiber (13mils), load and print fine. In fact, I have never tried the front tray on my R3000 since I got it about a year ago. I also feed canvas from the top tray.

Bob P.

Epson Cold Press Natural (and Bright) are 21 mil, quite thick!

Hmm...just poking around the printer settings. By Media Type (Cold Press Natural) when I access Paper Config it says paper thickness 5. Could this have anything to do with it? I can't seem to change it to anything higher than 13.

That printer driver paper thickness number is in 0.1mm, 0.1mm = 4 mils. Thus the number 5 in the box equals 20 mils, 13 equals 52 mils.

Plenty of range for most papers available.

Bob P.

Spent another hour on the phone with Epson, they explained that to me too about the thickness. I got a new guy and he got it to print a Windows sample image out of Windows picture viewer with no error message. The same image in Photoshop with all the same settings gave the error message. At that point he wanted to start deleting things within Photoshops settings, which I was not comfortable with until I totally understand what I am deleting, which he couldn't be clear on. I asked to talk to a Level 3 tech because they could remotely look at my computer, but no go. He wanted me to call Adobe and have them figure it out. Geez, just let the Level 3 person take a look already...

OK, over the weekend I was able to try the same image, same software, same settings etc on a laptop (windows 32bit) and a Mac. No error messages on either of these machines. This leads me to believe that there is something with Windows 64bit that is causing error messages about media type mismatch.

Petruska Veteran Member • Posts: 8,057
So.....

sambucadog wrote:

sambucadog wrote:

Petruska wrote:

sambucadog wrote:

sambucadog wrote:


Bob, do you ever even use the front loader? How thick is EEF? Just wondering!

The reason I ask is because I have yet to need to use any other feed path on any of the printers for even 300gm Moab Water color paper which is like card stock! I can feed it from the top feeder without a single problem on the 3800 or any of the other printers.

Joe

I only use the top feeder. All thick papers, including Epson Exhibition Fiber (13mils), load and print fine. In fact, I have never tried the front tray on my R3000 since I got it about a year ago. I also feed canvas from the top tray.

Bob P.

Epson Cold Press Natural (and Bright) are 21 mil, quite thick!

Hmm...just poking around the printer settings. By Media Type (Cold Press Natural) when I access Paper Config it says paper thickness 5. Could this have anything to do with it? I can't seem to change it to anything higher than 13.

That printer driver paper thickness number is in 0.1mm, 0.1mm = 4 mils. Thus the number 5 in the box equals 20 mils, 13 equals 52 mils.

Plenty of range for most papers available.

Bob P.

Spent another hour on the phone with Epson, they explained that to me too about the thickness. I got a new guy and he got it to print a Windows sample image out of Windows picture viewer with no error message. The same image in Photoshop with all the same settings gave the error message. At that point he wanted to start deleting things within Photoshops settings, which I was not comfortable with until I totally understand what I am deleting, which he couldn't be clear on. I asked to talk to a Level 3 tech because they could remotely look at my computer, but no go. He wanted me to call Adobe and have them figure it out. Geez, just let the Level 3 person take a look already...

OK, over the weekend I was able to try the same image, same software, same settings etc on a laptop (windows 32bit) and a Mac. No error messages on either of these machines. This leads me to believe that there is something with Windows 64bit that is causing error messages about media type mismatch.

1.  It never was a problem with your first R3000, you have a second new one, and getting a used refurbished on the way.  I would not accept the refurb (return to sender) and keep the new one that hasn't had any use and who knows what it has gone through with the previous owner.

2.  Many of us here use the R3000 with Win 7/64 without any issues.  I would say that you obviously have a driver conflict with another app or driver.  One suggestion is to use a registry cleaner, such as, Ccleaner which is free.  Also try clicking on Start, and in the Run window, type in SFC /scannow  (space between SFC and /scannow), click on the SFC /scannow that shows up in the top of that run window,  to allow Windows to check and repair anything that is not correct with the Win OS.

Good luck!

Bob P.

OP sambucadog Junior Member • Posts: 27
Re: So.....

Spent another hour on the phone with Epson, they explained that to me too about the thickness. I got a new guy and he got it to print a Windows sample image out of Windows picture viewer with no error message. The same image in Photoshop with all the same settings gave the error message. At that point he wanted to start deleting things within Photoshops settings, which I was not comfortable with until I totally understand what I am deleting, which he couldn't be clear on. I asked to talk to a Level 3 tech because they could remotely look at my computer, but no go. He wanted me to call Adobe and have them figure it out. Geez, just let the Level 3 person take a look already...

OK, over the weekend I was able to try the same image, same software, same settings etc on a laptop (windows 32bit) and a Mac. No error messages on either of these machines. This leads me to believe that there is something with Windows 64bit that is causing error messages about media type mismatch.

1. It never was a problem with your first R3000, you have a second new one, and getting a used refurbished on the way. I would not accept the refurb (return to sender) and keep the new one that hasn't had any use and who knows what it has gone through with the previous owner.

2. Many of us here use the R3000 with Win 7/64 without any issues. I would say that you obviously have a driver conflict with another app or driver. One suggestion is to use a registry cleaner, such as, Ccleaner which is free. Also try clicking on Start, and in the Run window, type in SFC /scannow (space between SFC and /scannow), click on the SFC /scannow that shows up in the top of that run window, to allow Windows to check and repair anything that is not correct with the Win OS.

Good luck!

Bob P.

Epson finally put me on with a Level 3 tech, who remotely controlled my computer. He was baffled. I tried the SFC /scannow and another window flashed on the screen for a split second, then disappeared.

Will download and try ccleaner... thanks.

Petruska Veteran Member • Posts: 8,057
Re: So.....

sambucadog wrote:


Spent another hour on the phone with Epson, they explained that to me too about the thickness. I got a new guy and he got it to print a Windows sample image out of Windows picture viewer with no error message. The same image in Photoshop with all the same settings gave the error message. At that point he wanted to start deleting things within Photoshops settings, which I was not comfortable with until I totally understand what I am deleting, which he couldn't be clear on. I asked to talk to a Level 3 tech because they could remotely look at my computer, but no go. He wanted me to call Adobe and have them figure it out. Geez, just let the Level 3 person take a look already...

OK, over the weekend I was able to try the same image, same software, same settings etc on a laptop (windows 32bit) and a Mac. No error messages on either of these machines. This leads me to believe that there is something with Windows 64bit that is causing error messages about media type mismatch.

1. It never was a problem with your first R3000, you have a second new one, and getting a used refurbished on the way. I would not accept the refurb (return to sender) and keep the new one that hasn't had any use and who knows what it has gone through with the previous owner.

2. Many of us here use the R3000 with Win 7/64 without any issues. I would say that you obviously have a driver conflict with another app or driver. One suggestion is to use a registry cleaner, such as, Ccleaner which is free. Also try clicking on Start, and in the Run window, type in SFC /scannow (space between SFC and /scannow), click on the SFC /scannow that shows up in the top of that run window, to allow Windows to check and repair anything that is not correct with the Win OS.

Good luck!

Bob P.

Epson finally put me on with a Level 3 tech, who remotely controlled my computer. He was baffled. I tried the SFC /scannow and another window flashed on the screen for a split second, then disappeared.

Will download and try ccleaner... thanks.

That second window will show up and run the scan for many minutes counting to 100%.  Looks like you do have a windows issue or conficts.

Use Cleaner, and then run SFC again.

Good luck!

Bob P.

OP sambucadog Junior Member • Posts: 27
Re: So.....

Petruska wrote:

sambucadog wrote:


Spent another hour on the phone with Epson, they explained that to me too about the thickness. I got a new guy and he got it to print a Windows sample image out of Windows picture viewer with no error message. The same image in Photoshop with all the same settings gave the error message. At that point he wanted to start deleting things within Photoshops settings, which I was not comfortable with until I totally understand what I am deleting, which he couldn't be clear on. I asked to talk to a Level 3 tech because they could remotely look at my computer, but no go. He wanted me to call Adobe and have them figure it out. Geez, just let the Level 3 person take a look already...

OK, over the weekend I was able to try the same image, same software, same settings etc on a laptop (windows 32bit) and a Mac. No error messages on either of these machines. This leads me to believe that there is something with Windows 64bit that is causing error messages about media type mismatch.

1. It never was a problem with your first R3000, you have a second new one, and getting a used refurbished on the way. I would not accept the refurb (return to sender) and keep the new one that hasn't had any use and who knows what it has gone through with the previous owner.

2. Many of us here use the R3000 with Win 7/64 without any issues. I would say that you obviously have a driver conflict with another app or driver. One suggestion is to use a registry cleaner, such as, Ccleaner which is free. Also try clicking on Start, and in the Run window, type in SFC /scannow (space between SFC and /scannow), click on the SFC /scannow that shows up in the top of that run window, to allow Windows to check and repair anything that is not correct with the Win OS.

Good luck!

Bob P.

Epson finally put me on with a Level 3 tech, who remotely controlled my computer. He was baffled. I tried the SFC /scannow and another window flashed on the screen for a split second, then disappeared.

Will download and try ccleaner... thanks.

That second window will show up and run the scan for many minutes counting to 100%. Looks like you do have a windows issue or conficts.

Use Cleaner, and then run SFC again.

Good luck!

Bob P.

SFC worked when I ran it in administrative mode. No problems. Epson guy spent more time with me and disabled an Epson Status Monitor in Printer Settings, no error message now, but if there truly is an error it will show up on the actual printer, not my screen. Said I was just going to have to live with it that way, he thinks some other device driver, perhaps my laser printer was interfering, but couldn't tell which one. Oh well, guess I'll have to live with it as he says.

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