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NX11 with 50-200mm lens - doesn't work... :(

Started Feb 19, 2013 | Questions
anzoid
anzoid Forum Member • Posts: 54
NX11 with 50-200mm lens - doesn't work... :(

Hello,

My first post here and i'm looking for help from you all if that is at all possible.

I have a NX11 which came with the 18-55 OIS lens. I have just been given a 50-200mm lens (birthdays, yeah!) Problem is when I fit the lens I get no auto-focus and the aperture just shows as F--. I've updated the body firmware to 1.12 but this made no difference. The firmware for the 50-200 that I got from the Samsung site seems to be related only to the NX10 and when I put it on an SD card (root) and try to do a firmware update the lens firmware option remains greyed out.

So, do I have a dud? Could it be a problem with the camer? The 18-55 works fine though.

The annoying thing is this the second lens! The first had dirt on an internal elements and was sent back. The new one arrived two days later and I've just brought it home to Belgium from the UK... and it doesn't work... I'm not back in the UK until April Annoyingly I'd not taken my NX11 to the UK on this trip.

Any help or advice would be very much appreciated.

Thank you

Adrian

 anzoid's gear list:anzoid's gear list
Canon EOS 7D Canon EF 50mm F1.4 USM Sigma 10-20mm F4-5.6 EX DC HSM Sigma 70-300mm F4-5.6 DG Macro Canon EF 24-105mm f/4L IS USM
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anzoid
OP anzoid Forum Member • Posts: 54
Re: NX11 with 50-200mm lens - doesn't work... :(

After a bit more poking around on the web I'm wondering whether the problem could be the lens mount? The 18-55mm kit lens has a plastic mount as against the 50-200mm's metal mount. Could this be the source of the problem - contact not being made correctly? If so then I suppose it's the camera body that might be the problem, but I have no way of tesing the lens on another NX body.

In the firmware menu with the 18-55 attached I can choose to update the lens firmware with the appropriare lens.bin file but with the 50-200 attached that doesn't work. Even manual focus doesn't work so I'm guessing that the lens isn't getting power. iFn doesn't work either...

 anzoid's gear list:anzoid's gear list
Canon EOS 7D Canon EF 50mm F1.4 USM Sigma 10-20mm F4-5.6 EX DC HSM Sigma 70-300mm F4-5.6 DG Macro Canon EF 24-105mm f/4L IS USM
Coldamus Senior Member • Posts: 2,281
Re: NX11 with 50-200mm lens - doesn't work... :(

anzoid wrote:

After a bit more poking around on the web I'm wondering whether the problem could be the lens mount? The 18-55mm kit lens has a plastic mount as against the 50-200mm's metal mount. Could this be the source of the problem - contact not being made correctly? If so then I suppose it's the camera body that might be the problem, but I have no way of tesing the lens on another NX body.

In the firmware menu with the 18-55 attached I can choose to update the lens firmware with the appropriare lens.bin file but with the 50-200 attached that doesn't work. Even manual focus doesn't work so I'm guessing that the lens isn't getting power. iFn doesn't work either...

Your assumptions seem logical to me.  I would also suspect a contact problem. You might try cleaning the contacts on the lens with a pencil eraser and also ensure the lens is fully locked in place (you should hear a click as it locks).

Since the lens has iFn, it must be the latest model.  I would still expect its basic functions to work on your NX11 without updating the lens or body firmware.  You'll probably need the firmware updates to get iFn working though.   I could be wrong but I think the lens firmware is not specific to the body.  i.e. it should be suitable for any NX model.  I think it is only listed under NX10 for convenience rather than Samsung having to include it on their website separately under each and every model.

NX lenses have fly-by-wire manual focus so power and data connection is required even for manual focus.  If the aperture is showing as F-- the camera must be detectinng it as an adapted legacy lens, so again I agree with your conclusion that it is probably a contact problem.

If you manage to bring it to life, be aware that there is specific lens firmware for the iFn version of the lens compared to the earlier 50-200 versions.  You need to have the correct lens attached and the correct firmware on the card.  Otherwise the firmware upgrade option will be greyed out.

dalmatian49 Forum Member • Posts: 56
Re: NX11 with 50-200mm lens - doesn't work... :(

Definitely a contact problem. I have an NX11 (firmware 1.12) with 18-55 kit lens, 50-200mm iFn zoom, 20mm pancake and 85mm f1.4 and no problems with any mounting. Try cleaning the contacts on the 50-200 as a first step. Otherwise, take the camera to a Samsung dealer and see if another lens does or doesn't mount. If the latter, it may be the camera body contacts.

anzoid
OP anzoid Forum Member • Posts: 54
Re: NX11 with 50-200mm lens - doesn't work... :(

Thank you for the replies and advice.

I cleaned the contacts as suggested but still no luck although for an instant contact seemed to be made as the aperture showed up very very briefly as F4. I did notice that there was a very slight amount of movement between the lens/body with the 50-200 fitted that doesn't happen with the 18-55 - maybe because the one mount is metal and the other plastic.

Unfortunately, at the moment, I have no way of testing either the lens on a different body or my NX11 body with a different lens. Not sure if I can even justify returning the lens.

 anzoid's gear list:anzoid's gear list
Canon EOS 7D Canon EF 50mm F1.4 USM Sigma 10-20mm F4-5.6 EX DC HSM Sigma 70-300mm F4-5.6 DG Macro Canon EF 24-105mm f/4L IS USM
Coldamus Senior Member • Posts: 2,281
Re: NX11 with 50-200mm lens - doesn't work... :(

As your camera works with the 18-55, I think that exonerates the camera. I have an NX10 with the 18-55 (plastic mount) and the 50-200 (metal mount but earlier version than yours).  Metal or plastic mount shouldn't make any difference.  The lens contacts are on a separate plastic insert to the mount itself.  Perhaps that is loose or there might be a loose connection inside the lens.

I thought failure to display the aperture setting might indicate the lens wasn't locking in properly, so I did a little test with my NX10.  If I hold down the lens unlocking button and start to unmount the lens, I can rotate it by maybe 1 mm before the aperture display goes to F-- and as soon as that happens I get a popup message on the display "Lens detached".   If I then rotate it back towards the locked position, the correct f-stop is displayed and I get another popup message, "Lens attached".  That happens well before it clicks back into the locked position, so it doesn't seem to be too critical on mine.

It is a difficult situation for warranty because of the place of purchase being in another country but it does seem to faulty.  Try ringing Samsung support locally to see what they suggest.

tjobbe
tjobbe Senior Member • Posts: 1,430
Re: NX11 with 50-200mm lens - doesn't work... :(

to my knowledge Samsung warrenty (not the goods return policy of the dealer) isEurope wide (EU regulations should apply) so you should not have an issue (unless UK has decided to get out of the EU meanwhile, but that  is a different one).

I asked that question when buying my NX20 in Prague last year, so as long as you do have an official receipt from an official Samsung dealer, it should not be a problem to claim repair.

 tjobbe's gear list:tjobbe's gear list
Samsung NX300 Samsung NX30 Samyang 35mm F1.4 AS UMC Samsung NX 85mm F1.4 ED SSA Samsung NX 12-24mm F4-5.6 ED +18 more
anzoid
OP anzoid Forum Member • Posts: 54
Re: NX11 with 50-200mm lens - doesn't work... :(

Thank you for taking the time to do that Coldamus!

I think I may attempt to do a return - the lens came from Amazon via a special offer. It was bought by my parents who live in the UK so they could handle at least part of the return. I will probably be able to ship back from Belgium and then will see if I can source the lens locally or in a shop next time I'm in the UK. May be more expensive but less hassle if I can try it out before handing over the money

OK, now I shall stick around and try to be a productive member of the Samsung Talk forum!

 anzoid's gear list:anzoid's gear list
Canon EOS 7D Canon EF 50mm F1.4 USM Sigma 10-20mm F4-5.6 EX DC HSM Sigma 70-300mm F4-5.6 DG Macro Canon EF 24-105mm f/4L IS USM
slackjawgaze1 Junior Member • Posts: 37
Re: NX11 with 50-200mm lens - doesn't work... :(

Hi

Can i ask what version on firmware you show next to the 'lens' for your NX11?

I know the latest for the 'body'= 01.12. The 'lens' was initially released with 01.00.

.

But i beleive the latest for the NX11 'lens' = 1.10 1.20 (dated 21/4/11) - shown next

to the nx10 model if you search for it...

.

When you unzip the file - there is several options on lens.bin you can select.

thanks

Carl

anzoid
OP anzoid Forum Member • Posts: 54
Re: NX11 with 50-200mm lens - doesn't work... :(

The body is now on 1.12 but when the 50-200 is attached nothing even shows up under the firmware - it's as though the lens doesn't even exist.

I'm going to return the lens and then try to find one in a shop that I can actually try on the camera body before buying. Might end up being a bit more expensive but worth it not to have the hassle

 anzoid's gear list:anzoid's gear list
Canon EOS 7D Canon EF 50mm F1.4 USM Sigma 10-20mm F4-5.6 EX DC HSM Sigma 70-300mm F4-5.6 DG Macro Canon EF 24-105mm f/4L IS USM
Mikypan New Member • Posts: 1
Re: NX11 with 50-200mm lens - doesn't work... :(

Sorry if I take a post a few months old, but I had the same problem with the same lens as mentioned anzoid, and wanted to know if he had resolved the issue and how. It was a problem of lens or the camera? This is because I bought all the kit (camera and lens) in a few months and I'd like to challenge myself this year on holiday in Sardinia. Thank you.

P.s. Excuse my english!

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