X100 or wait for X100s?

Started Feb 11, 2013 | Discussions
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mbb101 Junior Member • Posts: 42
Re: Return policy works fine for Amazom

No that's not what you said. You said that it was theft. That's a very serious act of dishonesty which has criminal consequences. As a return is with the consent of Amazon then it cannot be dishonest even where it may be unethical. There can  be no theft by making a return. It's simply absurd.

David V
David V Senior Member • Posts: 1,163
Re: Return policy works fine for Amazom

mbb101 wrote:

No that's not what you said. You said that it was theft. That's a very serious act of dishonesty which has criminal consequences. As a return is with the consent of Amazon then it cannot be dishonest even where it may be unethical. There can be no theft by making a return. It's simply absurd.

Thank you! He starts off with a self righteous post accusing people who returned items to Amazon of theft.  Then he failed (or refused) to understand how Amazon's policy positively affects their bottom line by increasing sales through brand loyalty that they might not have otherwise realized.   Then he continues to post more passive aggressive nonsense and tries to play the victim when people respond negatively.

Any policy or rule can be exploited and the resulting actions can become unethical.  For the purpose of clarity I described my interaction with Amazon.  If those actions are viewed as unethical, then we will just agree to disagree.

I'm done with this thread, and I apologize to the OP for being part of the group that took it off course.

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stdavid Senior Member • Posts: 1,842
Re: Return policy works fine for Amazom

Joel Stern wrote:

David V wrote:

JoeRadza wrote:

David, I agree with you until you said that they realize a $5000 profit on a $15,000 sale. In any event, until they change their policies, you are free to do what works for you. Just remember, they can and do keep records. Many companies no longer accept returns from customers they consider "habitual" returners.

Do you not think they make 30-35% on much of the merchandise they sell? I would bet they do. Even if they make 20-25%, it still far outweighs the one item I may return that they take a $200 (or less) hit on.

I'm sure they keep records for habitual returners though I haven't heard of any corrective action policies surrounding that. For the record, I am not a habitual returner. In fact of all the merchandise I purchased from Amazon in 2012 I returned one thing. A Sigma 30mm lens for Sony NEX, so I think Amazon made out very well on me in the past year which included all my Fuji lenses and accessories for my X-E1 and tons of other non-photography related purchases.

Depending on item and price point they have to be making from 30-well over 50%.

Amazon operates on a very LOW profit margin No where near 30-50%

http://www.dailyfinance.com/2013/01/29/amazon-earnings-strong-sales-low-profits/

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Quote: Experience is simply the name we give our mistakes Oscar Wilde

misterpepper Regular Member • Posts: 113
Re: Return policy works fine for Amazom

David, I never accused you, or anybody of theft. You didn't even enter into the conversation until after I questioned what the difference "to Amazon" was whether they lost money due to returns or to theft (hint: both events detract from their bottom line the same). And I never questioned whether Amazon allowed returns of perfectly good products (they do) or whether their liberal return policy allows them to attract and retain more customers (it does). I've worked for and/or helped found 7 online companies, so I know a thing or two about doing business online. I've even watched one of them nearly driven into the ground by people test-driving our product, until we changed the return poilcy. What you think is free really isn't. We all pay more every time we shop Amazon to pay for the actions of you an people like you. Just pointing that out. Peace.

JoeRadza Regular Member • Posts: 208
Re: Return policy works fine for Amazom

misterpepper wrote:

David, I never accused you, or anybody of theft. You didn't even enter into the conversation until after I questioned what the difference "to Amazon" was whether they lost money due to returns or to theft (hint: both events detract from their bottom line the same). And I never questioned whether Amazon allowed returns of perfectly good products (they do) or whether their liberal return policy allows them to attract and retain more customers (it does). I've worked for and/or helped found 7 online companies, so I know a thing or two about doing business online. I've even watched one of them nearly driven into the ground by people test-driving our product, until we changed the return poilcy. What you think is free really isn't. We all pay more every time we shop Amazon to pay for the actions of you an people like you. Just pointing that out. Peace.

Misterpepper, I agree with you theoretically.  However, the business model of allowing returns for ANY reason is a well established internet practice. Check out Zappos, they do an excellent job and even encourage the practice we are debating. Any cost impacts the bottom line. But, some are a means to an end. Remember, companies detest advertising, and when they are going out of business, what is the first thing they do? Adverrtise the business is for sale. Don't be penny wise and dollar foolish.

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