Nikon Coolscan LS 4000 Cleaning/Servicing

Started Jan 28, 2013 | Discussions
Shop cameras & lenses ▾
naturadesigns New Member • Posts: 2
Nikon Coolscan LS 4000 Cleaning/Servicing

I have just acquired a Coolscan 4000. It appears to be in proper working order but has a fair amount of dust inside the case. I am having difficulty finding someone here in the Seattle Area, or anywhere for that matter to service this machine.

After a call to Nikon today I am further concerned to hear that Nikon no longer will have anything to do with this scanner. No parts available, No service available. WOW!

I need...

The name of an experienced and reliable tech to service this scanner

and, DIY instructions specifically for this model.

Thanks in advance for your time.

The Davinator
The Davinator Forum Pro • Posts: 17,068
Re: Nikon Coolscan LS 4000 Cleaning/Servicing

Maybe contact Glazer Cameras and see if they recommend anyone.  Pretty poor treatment on Nikons part.

 The Davinator's gear list:The Davinator's gear list
Canon PowerShot G3 Canon PowerShot SX150 IS Canon EOS D30 Canon EOS 10D Nikon D2X +18 more
Kevin O'Neil
Kevin O'Neil Regular Member • Posts: 463
Re: Nikon Coolscan LS 4000 Cleaning/Servicing

Dave -

The Coolscan 4000 was introduced in 2001. The last firmware update was in 2003.  Nikon's published support for equipment is 10 years, so I am not surprised that Nikon will not service the scanner.

Many scanner companies stop supporting their older scanner products in the PC line when Microsoft introduced Vista.  Again, this was not Nikon's fault, but rather the fault of Microsoft that the older drivers would not work under Vista without work-arounds.

I use a Coolscan 4000 and I am using Windows 7 64bit. It took a lot of research to get this to work when I went from XP.  It never occurred to me to blame Nikon, given the age of the scanner.  In fact, I have been very impressed that the scanner still gives me excellent scans after all of these years.  How many computer peripherals do you have that are 10 years old and still working?

As to the original request, it might be better to test the scanner to see if it works with your computer platform before having it serviced.  There is a lot of info on the web.  Also, the drivers and the manual are available on the Nikon support website.  Here is the manual:

http://www.nikonusa.com/pdf/manuals/scanners/LS4000_40_en.pdf

Good luck with your new scanner.

-- hide signature --

Kevin O'Neil
www.Eastern-Light.com (Under Re-Construction)

 Kevin O'Neil's gear list:Kevin O'Neil's gear list
Nikon D700 Nikon D610 Nikon 1 V3 Nikon AF-S Nikkor 70-200mm f/2.8G ED VR Nikon AF Fisheye-Nikkor 16mm f/2.8D +16 more
The Davinator
The Davinator Forum Pro • Posts: 17,068
Re: Nikon Coolscan LS 4000 Cleaning/Servicing

Kevin O'Neil wrote:

Dave -

The Coolscan 4000 was introduced in 2001. The last firmware update was in 2003. Nikon's published support for equipment is 10 years, so I am not surprised that Nikon will not service the scanner.

Many scanner companies stop supporting their older scanner products in the PC line when Microsoft introduced Vista. Again, this was not Nikon's fault, but rather the fault of Microsoft that the older drivers would not work under Vista without work-arounds.

I use a Coolscan 4000 and I am using Windows 7 64bit. It took a lot of research to get this to work when I went from XP. It never occurred to me to blame Nikon, given the age of the scanner. In fact, I have been very impressed that the scanner still gives me excellent scans after all of these years. How many computer peripherals do you have that are 10 years old and still working?

As to the original request, it might be better to test the scanner to see if it works with your computer platform before having it serviced. There is a lot of info on the web. Also, the drivers and the manual are available on the Nikon support website. Here is the manual:

http://www.nikonusa.com/pdf/manuals/scanners/LS4000_40_en.pdf

Good luck with your new scanner.

-- hide signature --

Kevin O'Neil
www.Eastern-Light.com (Under Re-Construction)

It's not the fact the scanner isn't supported...it's the attitude Nikon gave.

 The Davinator's gear list:The Davinator's gear list
Canon PowerShot G3 Canon PowerShot SX150 IS Canon EOS D30 Canon EOS 10D Nikon D2X +18 more
naturadesigns OP New Member • Posts: 2
Re: Nikon Coolscan LS 4000 Cleaning/Servicing

I'm with you Dave. It's Nikon's attitude that is bothersome. 
Luckily the software is not the issue here. VueScan works better than the original Coolscan software ever did, and on all platforms.

again what I need...
The name of an experienced and reliable tech to service this scanner and, DIY instructions to preform an optics cleaning specifically for this model.

I tried a referral from Glazer Cameras here in Seattle and they were unfortunately of little help.
I also talked to Photo-tronics who was unwilling to give me a straightforward quote for my very specific request to clean the optics, which is clearly the issue.

Michael G2 Senior Member • Posts: 1,102
Re: Nikon Coolscan LS 5000 online cleaning instructions

There are several online instructions for cleaning it yourself. I did mine a few years ago.

http://www.pearsonimaging.com/articles/howto/ls5000cleaning.html

jbenton11 New Member • Posts: 2
Re: Nikon Coolscan LS 4000 Cleaning/Servicing
1

I've had outstanding repair service on my Nikon LS-4000 from Alex Ketzner in Missouri. His email is abstudios@centurytel.net. I can't recommend him highly enough for several very good reasons: 1) I've searched high and low and he offers the ONLY Nikon Coolscan 4000 repair service I could find anywhere in the United States. (Nikon doesn't do it, and they don't even have the parts, Alex does have parts in stock) 2) his pricing is very reasonable. 3) the results I've had after he serviced my scanner have been flawless. 4) Excellent customer service.

By the way, trying to load the Nikon Scan software on a Windows 7 machine is tricky at best. If you want something easy to install and run, use Vuescan. It's every bit as good as the Nikon Scan, easiier to configure and use, and gives quality results. Try the trial version, which is free. You'll really like it, and all things considered, it's a terrific buy for the money.

BradJ Forum Member • Posts: 52
Re: Nikon Coolscan LS 4000 Cleaning/Servicing

I also highly recommend Alex Ketzner - his service is amazing.

I shipped my Nikon 4000 ED (LS 4000) to him yesterday, he received it today, sent me an email at 3:20 PM with "first impressions" and sample "before scans", worked on it until 7:43 PM when he sent me another email stating the service was completed along with a full report, photos of affected parts, and before-and-after image scan samples.  He also sent a tracking number for the shipment back to me.

Les _ New Member • Posts: 1
Re: Nikon Coolscan LS 4000 Cleaning/Servicing

Here's another vote for Alex Ketzner for Nikon scanner repair. His email is abstudios@centurytel.net

My Coolscan 4000ED began intermittently turning off by itself a couple of weeks ago. As it happened, I had a trip through MO planned and arranged to drop my scanner off in person.

Alex has a large inventory of Nikon scanners and parts. He spent a number of hours duplicating and diagnosing the problem (bad power switch board), repaired, and cleaned my scanner over a long weekend - allowing for me to pick it up on my return trip home.

Outstanding customer service.  I highly recommend him.

mrlnavy Regular Member • Posts: 142
Re: Nikon Coolscan LS 4000 Cleaning/Servicing

Does anyone know if Mr Ketzner is still in the business of fixing LS 4000's? I've tried the  e-mail shown. I have one to fix. As others have reported, there seems to be no one else that is able or willing to repair these units.

thanks--
mrlnavy

(unknown member) Veteran Member • Posts: 3,484
Re: Nikon Coolscan LS 4000 Cleaning/Servicing

mrlnavy wrote:

Does anyone know if Mr Ketzner is still in the business of fixing LS 4000's? I've tried the e-mail shown. I have one to fix. As others have reported, there seems to be no one else that is able or willing to repair these units.

thanks--
mrlnavy

Here is a phone number for his studio found via an Internet search: (417) 284-7304. Hopefully he has simply changed his email address and the phone number will still be good… Let us know how it turns out so future searches for this info will help others needing to repair a Coolscan.

lsteyn New Member • Posts: 1
Re: Nikon Coolscan LS 4000 Cleaning/Servicing

I exchanged emails with Alex this afternoon and he is still in the business of servicing these units.

I will be sending my LS-4000 in for a clean and repair as it has started to sporadically error out on me lately.

His contact email where I reached him is still abstudios at centurytel dot net.

madprofab New Member • Posts: 1
Re: Nikon Coolscan LS 4000 Cleaning/Servicing

Alex just completed repairing another Nikon Scanner for me and I highly recommend him also!

But he informed me that he is closed for September as he relocates to FL to help his aging parents.

I thought you guys might like his new contact info.

His new email is:

abstudios@live.com

Best wishes to him and his family.

I/we need his ongoing expertise and excellent services to keep our Nikon scanners running smoothly.

tgh05 New Member • Posts: 18
Re: Nikon Coolscan LS 4000 Cleaning/Servicing

I have sent a few emails to Alex at the new address, but no response.

Anyone been in contact recently ?

tgh05 New Member • Posts: 18
Re: Nikon Coolscan LS 4000 Cleaning/Servicing

bump .. can anyone advise contact info for Alex ?

kristen777 New Member • Posts: 1
Re: Nikon Coolscan LS 4000 Cleaning/Servicing

May 2015 - Just had my Nikon Super Coolscan 4000 serviced by Alex Ketzner. Superb job, and it was mailed off and returned within a week (serviced the same day). Wonderful communications from Alex giving me the current status, asking for approval for repairs, providing the return tracking number and even giving helpful hints. The scanner is just as good as new!  Thanks much, Alex!

For those that wish to have their scanners repaired, Alex can be reached at the following email address:

abstudios@live.com

When shipping your scanner for repair, be sure to double box it and put good packaging between the boxes, as well as bubble wrap around the scanner (the faceplate broke on mine during shipping, but Alex replaced that as an added service, so better packaging will save you $$$).

-- hide signature --

Kristen

Nick Liang New Member • Posts: 1
Re: Nikon Coolscan LS 4000 Cleaning/Servicing

Also 1 vote for Alex Ketzner from Florida.

I'm in Singapore. My Nikon V ED was faulty (Fungus due to high humidity in Singapore and dust over years) and I sent it to Nikon Service Center. The service man said they didn't have any parts in stock (He even checked with Tokyo side, no more parts available) so couldn't fix it - sentence it to death.... I was in despair....

I searched high and low, and finally from here I got the contact of Alex and tried to contact him.

He replied promptly and diagnosed the possible problems of my V ED and provided a reasonable estimated quotation for repair. I agreed and sent the scanner to him. He always kept me updated throughout the whole repair process.  When I saw the photo comparison scanned by this baby before and after repair, I was thrilled.

The total bill met the estimation very well.He even helped me to replace the damaged front panel only charged me half price. I highly recommend him!

His contact now is: abstudios@live.com

Triophile New Member • Posts: 15
Re: Nikon Coolscan LS 4000 Cleaning/Servicing

I picked up one of these Coolscans as well, a few years ago now, and it has the dusty mirror issue. I finally got round to opening the scanner up, which was a lot simpler than I thought it would be (I used to service Sony Professional cassette Walkmans, and they're far fiddlier to work on).

Having taken the mirror out, I'd have to say it's got enough dust on it that it looks furry I'm a n00b really when it comes to cleaning this kind of thing, so does anyone have any recommendations for how to clean the mirror? I tried gently blowing some of the dust off with canned air, and very little of it moved

Thanks, Jon.

Nancy Evanss New Member • Posts: 7
Re: Nikon Coolscan LS 4000 Cleaning/Servicing

Nikon LS-4000 and LS-5000 scanners are, in my opinion, very well built and are extremely reliable. Still some maintenance is desirable to make sure the scan image quality remains high. In particular, there is one optical component, a mirror, that is more likely (than other components) to accumulate some dust. I think it is worthy checking the mirror cleanliness if your scanner was stored in a dusty environment, or used extensively (over 10,000 scans), or if you purchased your scanner used and the seller did not clean the mirror prior to sale.

The procedure is relatively straightforward and is outline below. This technique will also work on the Nikon LS-50 (Coolscan V ED). Very similar steps can be used for Nikon LS-4000 and LS-40 (Coolscan IV ED).

gnet158 Senior Member • Posts: 2,360
Re: Nikon Coolscan LS 4000 Cleaning/Servicing

I purchased mine from keh back in 07 and keep it covered with a grocery bag when not in use and haven't had to clean mine.  The vents on the side let in a lot of dust.

-- hide signature --

I got to get out and shoot more.

Keyboard shortcuts:
FForum MMy threads