Canon 24-105 f4.0 L Error 01

Started Oct 14, 2012 | Questions
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VijG New Member • Posts: 1
Canon 24-105 f4.0 L Error 01

Hi, my 2 year old Canon 24-105 f4.0 L started giving trouble yesterday. Abnormal sound and shutter movement followed by Error 01 message displayed on the display. "Error 01 , communication between camera and lens faulty. Clean lens contact" was what displayed. I cleaned the contacts but again the problem persisted at certain f stops and zoom. I tried with other lenses and camera was working fine. Does anybody has had the same problem? If yes then what will the possible solution will be.

Thanks

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JohnMatrix Regular Member • Posts: 337
A common fault

VijG wrote:

Hi, my 2 year old Canon 24-105 f4.0 L started giving trouble yesterday. Abnormal sound and shutter movement followed by Error 01 message displayed on the display. "Error 01 , communication between camera and lens faulty. Clean lens contact" was what displayed. I cleaned the contacts but again the problem persisted at certain f stops and zoom. I tried with other lenses and camera was working fine. Does anybody has had the same problem? If yes then what will the possible solution will be.

Thanks

See hear for example:

http://www.sitdowndisco.com/canon-24-105mm-f4l-lens-problem-err-01

FWIW, Three of my friends own the 24-105. Two of them have had the same issue with their lenses. Repair is about $150-200 I recall.

andrewk9 New Member • Posts: 7
Re: A common fault

JohnMatrix wrote:

VijG wrote:

Hi, my 2 year old Canon 24-105 f4.0 L started giving trouble yesterday. Abnormal sound and shutter movement followed by Error 01 message displayed on the display. "Error 01 , communication between camera and lens faulty. Clean lens contact" was what displayed. I cleaned the contacts but again the problem persisted at certain f stops and zoom. I tried with other lenses and camera was working fine. Does anybody has had the same problem? If yes then what will the possible solution will be.

Thanks

See hear for example:

http://www.sitdowndisco.com/canon-24-105mm-f4l-lens-problem-err-01

FWIW, Three of my friends own the 24-105. Two of them have had the same issue with their lenses. Repair is about $150-200 I recall.

I'm having a similar problem with my 24-105L and my 7D. It works fine when I test with my old Rebel XT. 7D works ok with other lens. Canon have advised I send lens in. Serious bummer given a lens that is very well looked after and cost over $1k.

BozillaNZ Regular Member • Posts: 346
Re: Canon 24-105 f4.0 L Error 01

Aperture cable has ripped. This is a well known design defect of this lens model. You can either get the entire aperture unit replaced, or just replace the cable. I did a DIY job of replacing the whole unit, and I have another dead lens right now and I will do soldiering to only replace the cable this time.

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jan pawlak Regular Member • Posts: 443
Re: Canon 24-105 f4.0 L Error 01

VijG wrote:

Hi, my 2 year old Canon 24-105 f4.0 L started giving trouble yesterday. Abnormal sound and shutter movement followed by Error 01 message displayed on the display. "Error 01 , communication between camera and lens faulty. Clean lens contact" was what displayed. I cleaned the contacts but again the problem persisted at certain f stops and zoom. I tried with other lenses and camera was working fine. Does anybody has had the same problem? If yes then what will the possible solution will be.

Thanks

http://www.learn.usa.canon.com/resources/articles/2012/eos_error_msgs.shtml?categoryId=121

-- hide signature --
Noogy
Noogy Senior Member • Posts: 1,483
Re: Canon 24-105 f4.0 L Error 01

VijG wrote:

Hi, my 2 year old Canon 24-105 f4.0 L started giving trouble yesterday. Abnormal sound and shutter movement followed by Error 01 message displayed on the display. "Error 01 , communication between camera and lens faulty. Clean lens contact" was what displayed. I cleaned the contacts but again the problem persisted at certain f stops and zoom. I tried with other lenses and camera was working fine. Does anybody has had the same problem? If yes then what will the possible solution will be.

Thanks

I ran into such problem about a year ago and it turned out my 7D had to be fixed, good thing under warranty!  Since then my 24-105mm f/4L and 7D have been good buddies.

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JCC
"Photography is therapeutic."
http://www.pbase.com/joshcruzphotos

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kpk1 New Member • Posts: 9
Re: Canon 24-105 f4.0 L Error 01

VijG wrote:

Hi, my 2 year old Canon 24-105 f4.0 L started giving trouble yesterday. Abnormal sound and shutter movement followed by Error 01 message displayed on the display. "Error 01 , communication between camera and lens faulty. Clean lens contact" was what displayed. I cleaned the contacts but again the problem persisted at certain f stops and zoom. I tried with other lenses and camera was working fine. Does anybody has had the same problem? If yes then what will the possible solution will be.

Thanks

I had the same problem and the lens was the issue.

I had changed the diaphragm in the lens and it worked again.

andrewk9 New Member • Posts: 7
Re: A common fault

andrewk9 wrote:

JohnMatrix wrote:

VijG wrote:

Hi, my 2 year old Canon 24-105 f4.0 L started giving trouble yesterday. Abnormal sound and shutter movement followed by Error 01 message displayed on the display. "Error 01 , communication between camera and lens faulty. Clean lens contact" was what displayed. I cleaned the contacts but again the problem persisted at certain f stops and zoom. I tried with other lenses and camera was working fine. Does anybody has had the same problem? If yes then what will the possible solution will be.

Thanks

See hear for example:

http://www.sitdowndisco.com/canon-24-105mm-f4l-lens-problem-err-01

FWIW, Three of my friends own the 24-105. Two of them have had the same issue with their lenses. Repair is about $150-200 I recall.

I'm having a similar problem with my 24-105L and my 7D. It works fine when I test with my old Rebel XT. 7D works ok with other lens. Canon have advised I send lens in. Serious bummer given a lens that is very well looked after and cost over $1k.

Quick update - I sent the lens into Irvine, CA factory service. Canon quoted $284 to fix since it's out of warranty. I complained, they have now quoted $257 - big deal! Pity I did not go Nikon and have a 5yr lens warranty!

Not happy with Canon right now. Previously I had to send my 7D in for AF adjustments, now this problem on the lens. I had no idea these expensive products were going to give so many problems

jrarsenault Senior Member • Posts: 1,149
Re: Canon 24-105 f4.0 L Error 01

Is this problem associated with a specific date code or does it apply to every 24-105 lens ever manufactured?

ZigZagPoP New Member • Posts: 1
Re: A common fault

I got my new lens repaired in the Philippines at the Canon Service Center under warranty.  After I  left the country  and a problem arised and found out it was not repaired properly.  Repaired again, another problem arised along with the camera so I took them to the Philippines since i do some work there time to time and they lied just about everything and tried to rip me off..

Even though a simple solution like cleaning can do the job, they wanted to replace the whole parts charging alot....

Out of warranty -  You will be out of luck...Nikon with 5 year that I envy...

CanonGuy1980
CanonGuy1980 Forum Member • Posts: 63
Re: Canon 24-105 f4.0 L Error 01

VijG wrote:

Hi, my 2 year old Canon 24-105 f4.0 L started giving trouble yesterday. Abnormal sound and shutter movement followed by Error 01 message displayed on the display. "Error 01 , communication between camera and lens faulty. Clean lens contact" was what displayed. I cleaned the contacts but again the problem persisted at certain f stops and zoom. I tried with other lenses and camera was working fine. Does anybody has had the same problem? If yes then what will the possible solution will be.

Thanks

I had this dreaded error code on my 24-105mm and I had to get it fixed under warranty then I decided I didn't like the way it performed and I sold it and now I am saving up for the 24-70mm 2.8 II lens 

wazu
wazu Senior Member • Posts: 1,371
Re: Canon 24-105 f4.0 L Error 01

This was my first error code. which I got when my brand new 5D mkii arrived 4 years ago. Canon replaced it with a demp unit. It was either that they said or wait 3 more months for a new one. They were a hot item in 2009!

Demo camera and 24-105 are still working after around 40k shots. Never thought it was a lens oroblem back then so didn't try contact cleaning. Was very dissalusioned with Canon manufacturinh quality. Doesn't even matter they designate lenses with "L" for luxury wheb they are D.O.A. 

But since I upgraded my 24-105 to the new 24-70 mkii  I am a whole lot happier. Fantastic lens when comparing to the kit 24-105. (which desperately needs an upgrade)

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There is a crack in everything That's how the light gets in. - Leonard Cohen

CanonGuy1980
CanonGuy1980 Forum Member • Posts: 63
Re: Canon 24-105 f4.0 L Error 01

wazu wrote:

This was my first error code. which I got when my brand new 5D mkii arrived 4 years ago. Canon replaced it with a demp unit. It was either that they said or wait 3 more months for a new one. They were a hot item in 2009!

Demo camera and 24-105 are still working after around 40k shots. Never thought it was a lens oroblem back then so didn't try contact cleaning. Was very dissalusioned with Canon manufacturinh quality. Doesn't even matter they designate lenses with "L" for luxury wheb they are D.O.A.

But since I upgraded my 24-105 to the new 24-70 mkii I am a whole lot happier. Fantastic lens when comparing to the kit 24-105. (which desperately needs an upgrade)

-- hide signature --

There is a crack in everything That's how the light gets in. - Leonard Cohen

I agree with you. Not sure what is happening with Canon's Quality Control Team!!

the 24-70mm 2.8 II is alot sharper, faster and alot better then the 24-105mm.

Maybe in 2014 Canon might release the 24-105mm f/2.8 IS.

Only time can tell......

Tapeman Regular Member • Posts: 456
Re: Canon 24-105 f4.0 L Error 01

I have the same problem with my 24-105. I'm shipping it off to Canon today.

BTW the lens failed my while on a European vacation!

Sports Shooter Senior Member • Posts: 1,050
Re: Canon 24-105 f4.0 L Error 01

Tapeman wrote:

I have the same problem with my 24-105. I'm shipping it off to Canon today.

BTW the lens failed my while on a European vacation!

I had same err code. Canon replaced the diaphragm. it happend when I was in Disneyland and I could only shoot at 24mm. I love this lens

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NeverEnding New Member • Posts: 14
Re: Canon 24-105 f4.0 L Error 01

What exactly had to be fixed on your 7D? and how much did it cost?

I currently have a broken 7D (giving Error 30, can navigate through menus and view photos and everything, just can't take photos) and have to have that fixed.

My 24-105mm also started giving me Error 01 when shooting at any aperture above f/4, and the autofocus sounds sluggish and weird, like paper grinding on another paper, a bit "sandy" if you will.

Denelle
Denelle New Member • Posts: 3
Re: Canon 24-105 f4.0 L Error 01

Hi All.

I am new to this forum,

I have a Canon 24-105 lens and i have the same issue. I'm using it on a T3i, I've tried the lens on another camera and it still has the issue, also other lenses work fine on the same camera body.

I did quite a lot of research on this and most people who have had this issue said it was a result of a defective "Power Aperture Diaphragm Shutter Unit For Canon 24-105MM F/4L IS USM"

There are a lot of forums and blogs out there that mention this issue simply that you cannot go above f4. Now If your under warranty it will be easy to send in your lens and have it repaired but i have my lens for quite sometime and i use it pretty much as my standard lens that is always on my camera i'm in a bit of a sticky situation.

I found the part online and some tutorials on how to replace the unit, So i may just resort to that.

If anyone else has a better way of fixing this issue do let me know.

Cheers

Denelle.

Sports Shooter Senior Member • Posts: 1,050
Re: Canon 24-105 f4.0 L Error 01

Denelle wrote:

Hi All.

I am new to this forum,

I have a Canon 24-105 lens and i have the same issue. I'm using it on a T3i, I've tried the lens on another camera and it still has the issue, also other lenses work fine on the same camera body.

I did quite a lot of research on this and most people who have had this issue said it was a result of a defective "Power Aperture Diaphragm Shutter Unit For Canon 24-105MM F/4L IS USM"

There are a lot of forums and blogs out there that mention this issue simply that you cannot go above f4. Now If your under warranty it will be easy to send in your lens and have it repaired but i have my lens for quite sometime and i use it pretty much as my standard lens that is always on my camera i'm in a bit of a sticky situation.

I found the part online and some tutorials on how to replace the unit, So i may just resort to that.

If anyone else has a better way of fixing this issue do let me know.

Cheers

Denelle.

Brave man !!

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Bigzed New Member • Posts: 1
Re: Canon 24-105 f4.0 L Error 01

Denelle wrote:

Hi All.

I am new to this forum,

I have a Canon 24-105 lens and i have the same issue. I'm using it on a T3i, I've tried the lens on another camera and it still has the issue, also other lenses work fine on the same camera body.

I did quite a lot of research on this and most people who have had this issue said it was a result of a defective "Power Aperture Diaphragm Shutter Unit For Canon 24-105MM F/4L IS USM"

There are a lot of forums and blogs out there that mention this issue simply that you cannot go above f4. Now If your under warranty it will be easy to send in your lens and have it repaired but i have my lens for quite sometime and i use it pretty much as my standard lens that is always on my camera i'm in a bit of a sticky situation.

I found the part online and some tutorials on how to replace the unit, So i may just resort to that.

If anyone else has a better way of fixing this issue do let me know.

Cheers

Denelle.

Brave man !!

I too have this problem! I've seen the youtube tutorials and you can get the parts online....is it worth having a go yourself? Or is that just asking for more trouble?

Cheers

Bigzed

Don B Baker New Member • Posts: 1
Re: Canon 24-105 f4.0 L Error 01

I sent EF 24-105 in for general maintenance Oct 2014.

After about 500 shots, got this error "no communication with camera" and noticed the

diaphragm  fluttering and getting stuck.

Just read these responses. Maybe Canon will do a fix, but am not holding my breath.

I do not want to throw any more money at this lens.

Don Baker

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