Bad Vendor Experience

Started Sep 14, 2012 | Discussions
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Jim Evidon
Jim Evidon Contributing Member • Posts: 743
Bad Vendor Experience

A company called ColorRight, LLC. advertises by e-mail concerning their flash, lighting and gray card products. I ordered some of their products on-line and received a prompt response from PayPal that the funds were forwarded to COLOR RIGHT, LLC. That was in August. I never received any acknowledgement form COLOR RIGHT, LLC. I have sent them several e-mail making inquiry. To date I have had no response. I have telephoned them having to go on line and seek the telephone directory for Alpharetta, GA, where it is alleged that they do business. No one answers the phone but there is an automated answering service with which I have left messages.

According to the Dun & Bradstreet site, they are a two person operation, but, apparently, according to my experience neither of them have shown an interest in this customer response or satisfaction.

In my last two contacts, I told them that if I had no response from them by today, I would inform the several forums to which I subscribe, the facts concerning this transaction. Not even that has stimulated COLOR RIGHT, LLC from ALPHARETTA, GA to respond.

Note: I have only reported a factual account of my experiences only and this is not intended to reflect the experiences of others past, present or future. A further note of caution: There are listed on the internet various companies dba Color Right
My experience is limited to and pertains only to:
ColorRight Tools, LLC | 10945 State Bridge Rd, Ste 401-112 Alpharetta, GA 30022
( http://colorright.com/colorright_flashright_store/

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Jim

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imabel Contributing Member • Posts: 845
Re: Bad Vendor Experience

Notify PayPal of the vendor non-delivery and no contact.

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Narcosynthesis Senior Member • Posts: 1,812
Re: Bad Vendor Experience

I would get in touch with paypal immediately - this is exactly the sort of situation paypal comes into its own, as they will typically stand behind you and refund your money, and potentially have the companies account frozen or deleted if there is a history to their dealings.

Either way by this point I would have expected some recognition, especially given the effort you have put in to get in touch, so it would seem clear that unless there is something major going on behind the scenes (still not an excuse for this treatment) they are not going to be holding up their end of the deal.
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Jim Evidon
Jim Evidon OP Contributing Member • Posts: 743
Re: Bad Vendor Experience

I am going to do that, but my intention was to advise others of my experience so they are forewarned.
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Jim

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kaw209 Regular Member • Posts: 410
Re: Bad Vendor Experience

Sorry to hear of your troubles. You might also consider posting your experience at http://www.resellerratings.com .
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Jim Evidon
Jim Evidon OP Contributing Member • Posts: 743
Re: Bad Vendor Experience

My threats have produced results. PayPal contacted them and they shipped Friday.

Incidentally, it was shipped out of Illinois. So they moved, I guess. Their failure to respond to me is still unforgivable.
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Jim
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Jim

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Jim Evidon
Jim Evidon OP Contributing Member • Posts: 743
Re: Bad Vendor Experience

Thanks to PayPal, items were received. Case closed.
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Jim

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Chas2 Veteran Member • Posts: 3,223
Re: Bad Vendor Experience. So what did you get and does it work?

I am curious what you ended up getting and whether these products work. Most interesting to me is the flash control since the Gary Fong is so freaking big!

Thanks

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