Re: E:62:10 Error code on RX100
tbcass wrote:
R Olivier wrote:
This is why I have documented them, if you do not believe it, just go check on http://sony-e-62-10.tk/ : the table listed is already 104 rows long and each link contains lots of posts like here... where users do nothing than complain. In most of the cases it appears with the HX series but there are also several RX. Anyway this is way too high to represent an isolated case, IMHO this is not a normal situation.
Let's assume that there are 1000 people complaining in those forums (probably a lot less). It covers many camera models over many years. If we use a conservative number of 100,000 cameras sold (probably more than that) then those 1,000 people are only 1% which makes the problem rare by any reasonable standard. Any camera model can have problems. Even Nikon had a problem with some of their high end DSLRs where oil was getting on the sensor. The overall failure rate for digital cameras is about 5-6% with cheaper models being less reliable. Sorry I'm not buying your idea that the problem is a common one and I think you are being overly obsessed and have wasted a lot of your time on this.
Dear,
Sorry but reasoning in terms of mathematical statistics is not so easy : indeed most people that buy and use a camera are not so IT-minded and only a small proportion of them will actually complain on forums (in different languages also). Marketing studies based on actual measures show that as low as 4% of unhappy customers do actually complain (see for instance https://www.trackur.com/96-of-unhappy-customers-wont-complain-to-you-but-will-tell-15-friends-infographic )
Consequences with cameras are also much more damageable for the owners than for many other consumer goods, indeed most people use those devices like me to keep a track of their beloved ones in unique circumstances that are impossible to replace e.g. in costly and unique vacation trips
Anyway, my purpose was not to start arguing, but rather to help people stuck in the same commercial nightmare than I am, and also to give a working solution to the numerous people having the same problem and feeling as isolated as I was.
Most recommendations circulating now on the Internet advise to slap or tap the camera, which I wouldn't recommend.
I also wanted to give a warning to people before they actually spend their money for new devices that may break shortly after the expiration of the warranty, which was not the case with the dozen of other camera's I have had (including some older models of Sony) I personally would have loved knowing it beforehands, people should take that into account when buying a new device vs the price.