NX20 Freezing (not the lock up issue)

question already answered

Mine got frozen several times during preview of a new picture. It happened maybe 5 times in 10 days; in this time I shot almost 1,700 photos and used the 1st stock firmware. SD Card: 32 GB SanDisk Extreme "HD Video" (Class 10).

Mine too, it happen using a Minolta lenses. First the camera started to underexposure and then it frozen.
It was with the new firmware.

Have you done a reset in the menu? Even after a firmware update it might be worth while doing one to clear any rubbish in memory. To be very cautious a reset before and after firmware update would not do any harm and make sure the environment is as clean as possible for the update. You never know what mischief some odd combinations of old parameters not cleared properly and new firmware routines may get up to and what rubbish the firmware update leaves in memory. Ideally it should not matter but.....

Kaziklu wrote:

Hi this is my first message here, honestly I avoid this place because well... I've read poor info about many things. However it is one of the few places I can ask this question, and it's one that you folks are usually very good for (as the trolls will stay away)

I recently upgraded to the NX20 from the NX11 (as an aside I told the sales rep the buffer and write times were a concern and I'd be happy to switch systems to a DSLR and he looked at me straight faced and said, you don't need a DLSR this is an excellent camera)

Took it home and started testing it out, getting used to it, going through the settings, playing with video.. getting really annoyed with the slow buffer and write times that I was just told are nothing to worry about... (but the firmware update has made workable.)

However in the last 36 hours the camera has frozen (requiring the battery to be removed) over 12 times. I'm curious if anyone else has had this problem? I've already went in to say.. hey... and a new one is being ordered. I'm just curious if anyone else has had a similar issue, to see if it's common.

As an aside, I'm using a Transcend class 10 Card, which worked will on the NX11, would going to a different card improve performance any (like an extra shot or two before the processing lock up)

Most likely your memory card is causing this. I had the issue, but switched cards and it is a lot better now. Only locks up 1 out of about 1,000 shots. Pretty sure this is a firmware issue that will be fixed in the next release. You may also want to ensure there is no dust in your battery / card slot compartment as this can cause this type of problem as well.

That is why I recommended that you ensure you battery compartment is clean of dust and other items as that can cause the problem you are talking about. For clarity, my camera was never hot when it locked up and I too had an NX11 that nerver locked up.

You may also want to look at this article (sorry for the long link)

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=161122&modelname=NX20&modelcode=&session_id=Pj0GxQkzpTphpS5gqMdsmK6vsXXvHxKCw1jddRcpL3Xh8shyL70F%21-2054320912%211563613049%211340306436985

Ok, I have done some testing to figure out why some users are reporting much faster performance and no lock-ups post firmware 1.0 update. For clarity this is the minor revision firmware that shares the same version number as the production release firmware, what many are calling version 1.01.

1. Ensure you reset your camera to defaults.

2. Format your memory card.

3. Copy the rom and bin files to the root of your memory card.

4. Flash your firmware.

5. Reset your camera to defaults.

6. Format your memory card.

I have tested this and can report much faster shot to shot performance in RAW, RAW + JPEG with no waiting between shots. About 50% faster performance overall. I haven't had a single lock-up since I have performed these steps in this sequence as well.

Let me know if this works for you.

I think all this battery talk and clean card slot is the sort of red herrings that companies put out when they know the real problem but cannot admit it and like to make the customer think they are doing something wrong. The problem is probably poor firmware testing and it is just full of bugs. The fact that the new version has the same version number really shows the quality control standards being applied. I think these firmware updates are just code and release, I doubt if there is much rigorous testing going on. Samsung made their fortune selling disposable goods so keeping a continuous product line going is bound to be a steep learning curve for them and they may not be up to it. I think being in NX you have to accept that you are in a bit of an experiment which might not work in the end. Just because a corporation says it is going to carry out a plan does not mean that it will or can do this. Samsung are already way behind the market penetration thet promised in the earlier stages of NX.

For all Samsung's wealth the budgets in the NX project may be very tight and there may not be a buy in at all levels of the organisation that the project is viable or worthwhile. The rumoured cancellation of the 16-80 shows that all may not be well and all this nonsense about waiting 3 months for an announcement at a trade fair seems to be a bit of playing for time to cover up internal confusion about direction and lack of any real news. How many expected EX2 announcements have been and gone. Samsung are looking to me a bit like a fish out of the water in the system camera world.

Molfious wrote:

That is why I recommended that you ensure you battery compartment is clean of dust and other items as that can cause the problem you are talking about. For clarity, my camera was never hot when it locked up and I too had an NX11 that nerver locked up.

I think in this case it is simply a user community trying to help each other out with a similar problem they have been experiencing. As for pontificating about various vendors and their support models, you can find flaws in almost all of them. But in the end, you simply need to enjoy the platform(s) you have invested in and start taking photos.

The NX11 is the first camera I have had for a long time that I am worried about selling on eBay because of its erratic behaviour after a firmware update. I will most probably trade it in which will cost money. I think we should not play down these problems as 'all manfufacturesr have them'. I think DPR is pretty good for getting an idea of where products flaws are and I think firmware is Samsung's weak spot. I am not sure blowing out the SD card slot really helps what is a problem Samsung's cameras appear to have reading different makes of SD cards. The problem appears to be that if you have the wrong card in it is difficult to take photos and only pressure on Samsung will cure this. I gave in and started using a Samsung card but this will not be fast enough for a lot of users.

Molfious wrote:

I think in this case it is simply a user community trying to help each other out with a similar problem they have been experiencing. As for pontificating about various vendors and their support models, you can find flaws in almost all of them. But in the end, you simply need to enjoy the platform(s) you have invested in and start taking photos.

I find that interesting, as I had an NX11 for a long time and it was trouble free? I got top dollar for mine when I sold it online, but to each their own. I can give you many examples of issues that cross almost every major camera manufacture if you care, but simply go do some research on your own and you will see what I mean.

Here are some examples though:

1. Fuji x100 & x10 - firmware issues at launch on onward. After all their efforts Fuji continued to screw this up introducing new bugs in successive launches of firmware.

2. Sony NEX 5n and NEX 7 - manufacture defect (NEX 5n) causing clicking noise in all cameras launched within the first couple of months. Not sure this was ever fixed. Bad kit lenses on NEX 7 and firmware issues that have still not been fixed.

3. Nikon D800 and Canon MKIII - top end cameras with firmware issues at launch that still have issues that need to be fixed. Canon admits exposure errors and light leaks while Nikon defends green screen issues and confirms focus / viewfinder issues.

4. Samsung NX200/20 - slow processing times in launch firmware - unnecessarily large RAW files. Still confused as to why the RAW files are so large given the sensor size.

That said, I have enjoy the Fuji x100, NEX 5n and NX20 even with these flaws as they all offer different excellent functionality in their respective areas.