Should I accept this print from a print company

Started Jan 19, 2012 | Discussions
barnybullet Regular Member • Posts: 122
Should I accept this print from a print company

I have been trying a few different companies for my printing needs (i can do up to A4 myself ok but no bigger and need quite a few A3)

I have just had some done through file-print who have used "print concern" to do the printing.

I have recieved the order and all 10 prints have the same issue which i believe to be horizontal banding. (se 3 pictures below).

I havehad this myself when printing and done printhead cleans and printhead calibrations and sorts the issue but print concern are saying that they cannot produce a print any better and will not do a reprint.

To me it is not acceptable as it is clearly visable and distracting.

I have been offered a full refund if I send them back or 25% refund if i keep them but It now means a delay getting them to my customer and reprinting with someone else as No way will I supply him these prints as it will only give me a bad name due to the quality.

Has anyone else had issues from printing companies and do you think they should be reprinting tehm for me?

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jtoolman
jtoolman Veteran Member • Posts: 6,493
Re: Should I accept this print from a print company

I wouldn't! That's really a horrible job. You could do LOADS better doing your own printing. If you do this for profit, you might want to consider it. unless you can find a different but reliable printing source.

johnami
johnami Contributing Member • Posts: 902
Re: Should I accept this print from a print company

No.

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OP barnybullet Regular Member • Posts: 122
Re: Should I accept this print from a print company

At the moment I cant justify the cost of an A3 printer as all my profits are going onto upgrading my camera equipment (just spent £2500 on a Sony A77 and 70400G) Normally I use a comapny called DSColour labs and find the quality from them briliant but this company was cheaper and did these as poster quality for me A3 (wall calendar I made for a yung speedway rider) but at colourlabs they come as thick photo paper so cannot be rolled up for handling.

I am going to show them to my customer this weekend to see what he says but I expect he will agree with me

 barnybullet's gear list:barnybullet's gear list
Sony Alpha DSLR-A100 Sony SLT-A58 Sony a77 II Sony DT 16-80mm F3.5-4.5 ZA Carl Zeiss Vario-Sonnar T* Sony 70-400mm F4-5.6 G SSM +5 more
kevin keller Contributing Member • Posts: 628
Re: Should I accept this print from a print company

I would not show those to anybody. That is not professional level work. when a customer talks to another possible customer they will talk about the poor quality of your prints. You need to use a professinal level printer. Not the cheapest, You get what you pay for.

OP barnybullet Regular Member • Posts: 122
Re: Should I accept this print from a print company

The company brag about there £240K Xerox 8000 printer and their quality. It appears on their website they seem to specialise in leaflets not photography and posters. Looks like they might be trying to bite off more than they can chew to try to get more work during the current climate. Looks like I am going to just request the refund order from elsewhere and appologise to my customer for delaying his delivery

 barnybullet's gear list:barnybullet's gear list
Sony Alpha DSLR-A100 Sony SLT-A58 Sony a77 II Sony DT 16-80mm F3.5-4.5 ZA Carl Zeiss Vario-Sonnar T* Sony 70-400mm F4-5.6 G SSM +5 more
Damovich Contributing Member • Posts: 897
Re: Should I accept this print from a print company

If the prints show banding its unacceptable, your likely to loose customers because of such quality.

Perhaps you want to consider getting yourself an affordable Epson A3+ printer in combination with a continuous ink system. It will cost you a few hundred at first, depending on which model, but it will lower productioncosts extensively and will give you full control over the outcome of the prints, in quality and in size all the way up to A3+. Even a lowcost printer like an Epson Stylus B1100 (also called "T1100/W1100" etc.) will present you with an amazing quality.

OP barnybullet Regular Member • Posts: 122
Re: Should I accept this print from a print company

Once I have made some more cash looks like I am going to have to look into the A3 printer but untill then going to have ot keep trying different places for my different needs till I find ones that combine good price and quality

 barnybullet's gear list:barnybullet's gear list
Sony Alpha DSLR-A100 Sony SLT-A58 Sony a77 II Sony DT 16-80mm F3.5-4.5 ZA Carl Zeiss Vario-Sonnar T* Sony 70-400mm F4-5.6 G SSM +5 more
JasonReplica
JasonReplica Regular Member • Posts: 184
Re: Should I accept this print from a print company

Hi Barny
Simply answer to your original question is: NO WAY!

Just read your post and responded via email as I didn't want my reply on the forum to look like a blatant sales act as I'm obviously involved in the service side of the industry and have my opinions on this issue but I feel that it is probably better kept between us.

Suffice to say the only thing those prints would be used for would be lining our bins.

Needless to say I'm sure you'll find my reply interesting. Chat soon!
--
Regards
Jason
Replica Imaging Limited
Derbyshire UK
http://www.replica-imaging.co.uk

Steve Bingham
Steve Bingham Forum Pro • Posts: 24,895
No. It's a terrible job.
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MrScary Veteran Member • Posts: 6,376
Re: No. It's a terrible job.

Demand your cash back and stick with these..DSColour labs. Best there is and worth every penny.

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iloveprint
iloveprint New Member • Posts: 22
Re: Should I accept this print from a print company

Ditch that company and move on to a better, more reliable commercial printer. If they can't produce any better, then what's the point of them reprinting for you? You're better of taking the full refund and moving on to other printers like PrintPlace.com, and this doesn't have to delay you that much because other companies offer really quick turnaround times up to as fast as next-day or same-day printing.

Puppetzinc Regular Member • Posts: 168
Re: Should I accept this print from a print company

Must have been a crappy HP or epson. Take it to a shop who has a Canon for starters. Tell them to print one and let you see the output. Those banding lines are from poor printhead alignment, or lack of banding adjustment, (both features missing on most of those other brands and standard on Canon printers.) Using the incorrect paper type, or faulty printheads etc. Ask to see the output of one photo. Then make a decision. A full refund is absolutely necessary, and I would argue that with the quality of printing at home yourself, and a good contract on your own printer, you could easily have far more control over prints, and can factor in costs to the job before you start. I did a demo for a photographer in our showroom on a machine and the output for an A1 size large picture of a motorbike, was 3.47ml. using less than .5 cubic metres of 300gsm satin photo paper, and a labour cost of $15. Sell it for $60, still way in front.
Something to think about.
--
'Things are never as bad as people make out'!

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