D5000 Letter to send back for additional & enhanced procedure

Started Aug 13, 2009 | Discussions
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Moges Senior Member • Posts: 1,620
D5000 Letter to send back for additional & enhanced procedure

As a reminder, I'm a D5000 owner who has already sent and received their repaired camera for the power control issue as per the Nikon service advisory.

This morning I noticed a [very light] box at my front door. It was from Nikon Inc., Enfield CT. Inside was a letter and packaging material. According the letter Nikon is requesting I return my D5000 to them for "an additional and enhanced procedure."

I don't mind sending it back as I have no major events for a few weeks.

Anyone else get the letter?

Malinda

JoKing Senior Member • Posts: 2,087
Re: D5000 Letter to send back for additional & enhanced procedure

Oh boy, Nikon really isn't handling this D5000 recall well!

Patco Forum Pro • Posts: 12,510
Re: D5000 Letter to send back for additional & enhanced procedure

"Recall - Part Deux"???

Looks like Nikon may have perhaps found other problems with the D5000, and has also added more serial numbers to their list:

"Important:

As of August 12, 2009 additional product serial numbers have been added to the list of “Affected Product Serial Numbers”. If you have previously checked your camera’s serial number prior to August 12, 2009 we recommend that you try again with the updated list."

http://nikonusa.com/Service-And-Support/Service-Advisories/D5000-Service-Advisory.page

Moges wrote:

As a reminder, I'm a D5000 owner who has already sent and received their repaired camera for the power control issue as per the Nikon service advisory.

This morning I noticed a [very light] box at my front door. It was from Nikon Inc., Enfield CT. Inside was a letter and packaging material. According the letter Nikon is requesting I return my D5000 to them for "an additional and enhanced procedure."

I don't mind sending it back as I have no major events for a few weeks.

Anyone else get the letter?

-- hide signature --

Patco
A photograph is more than a bunch of pixels

Moges OP Senior Member • Posts: 1,620
Yes, Patco. Part Deux Re: D5000 Letter to send back for additional

I'm about to drop it off at UPS for part deux.

When I first contacted Amazon (where I ordered the D5000 from) about possibly returning to Amazon as I mentioned in a post, they told me when I sent the D5000 in to Nikon I was going to get a new one. It seemed unlikely to most of us.

I see at least one person here posted a new body was returned to them and now another person got back their D5000 with a different serial number (maybe a new one also?).

Maybe the fix is a new body?

Time will tell.

Patco wrote:

"Recall - Part Deux"???

LKD Forum Member • Posts: 58
Re: D5000 Letter

Malinda. How long have you had your camera back? I wonder how many will be asked for again?

qbo Junior Member • Posts: 45
Re: D5000 Letter to send back for additional & enhanced procedure

I had received my D5000 back after Nikon had it for a week. It was a fast turn around service. My camera works fine. I tried it under different lighting, so far no problems. I'm heading to Las Vegas for Labor Day Weekend. I hope I don't encounter any problems. I will report back, if any problems. I almost forgot, I did not receive a note from Nikon for additional repair.

Ben Herrmann
Ben Herrmann Forum Pro • Posts: 17,771
I don't mind, but.....(and this is a big BUT) -

This may turn out to be a marketing fiasco for Nikon. Like you, I was one of the first ones to send in my D5000 and I got it back within a week - albeit with a smashed Schott LCD Protector, which wound up scratching my articulating LCD slightly. I was not a happy camper when I got my D5000 back like this.

But now, to get this letter (which I got today), telling us to send it back again - to the same goons (Precision), to do another update - well, it is turning out to be a frustrating inconvenience.

On the positive side one could argue that Nikon cares and wants to ensure we get the best work possible, however, on the other hand, it results in a tremendous inconvenience to the owners of the D5000 who are having to play a running game back and forth to the UPS stores to ship these things in (not to mention the time not having the D5000 for shooting purposes) to have them serviced and reserviced.....c'mon Nikon.

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bper Regular Member • Posts: 201
Re: I don't mind, but.....(and this is a big BUT) -

Malinda - I would be a little leary on this. What if someone is impersonating Nikon and sending these letters and boxes out to get free cameras. I think I would call Nikon service and make sure this is legit. I guess I'm a little jumping about these things with all the scams going on these days - bper

Bejersey
Bejersey Forum Pro • Posts: 12,483
Please email rhoughton@nikon.net with your comments...

Please let him know that this is unacceptable if you're so inclined.
Here's his info...
Richard Houghton Jr.
Sr. Customer Relations Manager

Nikon Inc.
841 Apollo Street
Suite 100
El Segundo CA 90245-4721

Office: 310-414-5150
Fax: 310-414-5160
rhoughton@nikon.net http://www.nikonusa.com

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ocrampix Veteran Member • Posts: 3,706
Re: I don't mind, but.....(and this is a big BUT) -

bper wrote:

Malinda - I would be a little leary on this. What if someone is impersonating Nikon and sending these letters and boxes out to get free cameras. I think I would call Nikon service and make sure this is legit. I guess I'm a little jumping about these things with all the scams going on these days - bper

Are you kidding!

The mailing address is legitimate:
http://www.nikon-instruments.jp/eng/service/after/nexiv_contact.htm#AS

Marco
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Ben Herrmann
Ben Herrmann Forum Pro • Posts: 17,771
Ah Ohhhhh....the new conspiracy theories arise :-)

Sigh - it's legit, in fact, they send you a next day air UPS shipping label, so they want to get it quickly. The biggest inconvenience is packing it and traveling to and from the UPS place - especially for those folks who live in the country and not near any type of shipping facility.

Oh well, I'll play this game one more time - am shipping mine out today.

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tansenpai Junior Member • Posts: 25
Re: Please email rhoughton@nikon.net with your comments...

hmmmm maybe that's why mine is taking a little longer to get repaired. I just hope so.... I would be very upset if I had to send it in again. I didn't even get to use mine yet : (

Bejersey
Bejersey Forum Pro • Posts: 12,483
Re: Please email rhoughton@nikon.net with your comments...

Well, again there is no way that camera is going back until I have another in my possession. And the rub is: the people who sent their camera right away so they would get it back as soon as possible are getting the short end and that people like me who haven't sent it will not have to go thru this two part fiasco...
Rick
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Steve Contributing Member • Posts: 573
Re: Ah Ohhhhh....the new conspiracy theories arise :-)

If you have a friendly business nearby that has a daily UPS pick-up you could ask them to put your package with theirs. Unless you need packing materials there's no reason you HAVE to take it to a UPS facility.

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Steve Hagensieker
Jack's Camera Shop

Moges OP Senior Member • Posts: 1,620
Re: D5000 Letter

LKD wrote:

Malinda. How long have you had your camera back?

I had my camera back for almost 10 days.
UPS delivered Aug. 3, 2009, 6:34 PM

I wonder how many will be asked for again?

Good question.

Moges OP Senior Member • Posts: 1,620
bper thnaks for the concern Re: I don't mind, but.....(and this is a big BUT) -

I dropped off the box to the UPS Store a short while ago. Packages are not picked up from that location until 6:30 PM. I had a little concern myself. Tried tracking online but its too early to display info. Called the UPS store asking the exact address the camera was being shipped to. It is going to the correct address:
Nikon
9 Anngina Drive
Enfield, CT.

Looks legit

bper wrote:

Malinda - I would be a little leary on this. What if someone is impersonating Nikon and sending these letters and boxes out to get free cameras. I think I would call Nikon service and make sure this is legit. I guess I'm a little jumping about these things with all the scams going on these days - bper

Moges OP Senior Member • Posts: 1,620
A little more info Re: Ah Ohhhhh....the new conspiracy theories arise :-)

I was pleased to see "UPS Next Day Air" instead of ground shipping this time.

The package I received was shipped from Farmingdale, NY. This would be the closest UPS Customer Center to Nikon in Melville, NY. The camera is being shipped back to Precision Camera in Enfield, CT.

Ben Herrmann wrote:

Sigh - it's legit, in fact, they send you a next day air UPS shipping label, so they want to get it quickly. The biggest inconvenience is packing it and traveling to and from the UPS place - especially for those folks who live in the country and not near any type of shipping facility.

Oh well, I'll play this game one more time - am shipping mine out today.

Steven W. Bennett Veteran Member • Posts: 3,684
Re: Please email rhoughton@nikon.net with your comments...

Bejersey wrote:

Please let him know that this is unacceptable if you're so inclined.
Here's his info...
Richard Houghton Jr.

So, you'd be happier if they didn't fix the cameras?
I don't know what all the bitching is about. They're
doing the right thing and all people do is whine.
Is it unfortunate? Yes. Is it a hassle? Yes. Are they
making it right? Yes. Sh*t happens.

Steve

sd40 Senior Member • Posts: 1,542
Re: D5000 Letter to send back for additional & enhanced procedure

Just got home after being on the road since 600AM, and there was the box from "Nikon" in Enfield, CT. My letter says what yours says.

I had resolved to put the earlier recall behind me and have spent the last week days or so happily using the D5000, with no problems. Now I learn that it must undergo open heart surgery not once but twice.

I must admit to being out of patience. This one belongs in a B-school textbook, in the chapter entitled, "How to Mismanage a Recall So Badly That You Risk Damaging the Brand." I still love the camera, and some of the tests I ran with it the last few days showed me just how superior it really is.

At least they're paying for overnight shipping both ways this time.

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Kymmus Forum Member • Posts: 76
Re: D5000 Letter to send back for additional & enhanced procedure

sigh. my cam is on the updated list to be sent a second time. I was happy, now I'm pi* d off. My upcoming 2 week travel plans means I must wait to send it till I come back.

At least I know to take my Canon G7 as a backup.

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