Poll: How many DP1 users have/had dust on sensor.

Started May 13, 2009 | Discussions
Francesco Gianni Senior Member • Posts: 1,044
Poll: How many DP1 users have/had dust on sensor.

I am looking for a bit of help from other DP1 users:

After my experience with dust on my DP1 sensor, and discovering that the cleaning up costs nearly $200 + 6-9 weeks of wait (my DP1 is being sent to Japan right now for cleaning) I am a bit reluctant in jumping straight on the DP2.

So before I decide I'd like to know how common is the problem on DP cameras.

Was I just unlucky? Or do I have to expect the issue to happen again within a year or so (in which case owning 3 DP cameras will mean about $600 per year in maintenance, not to mention the 2 months per year for which the cameras won't be available)

So please can you DP1 users, if you had the camera for at least 9 months, reply to this post simply with a yes (if you have/had dust marks in your pictures) or a no ottherwise.

Thank you

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Ian Gianni

pkaliaf Regular Member • Posts: 327
No - 1 year now
n/t
OP Francesco Gianni Senior Member • Posts: 1,044
Thank you, that was a quick reply!
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Ian Gianni

mundtj Junior Member • Posts: 28
Re: Poll: How many DP1 users have/had dust on sensor.

Yes, I have one spot.

I discovered it one year ago, one month after purchase. As I only can see it once per 200/300 pictures (maybe less), I still don't know if it was there from the begining.

Jorge

AdamT
AdamT Forum Pro • Posts: 61,496
None - 9 months
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CMurdock Contributing Member • Posts: 819
Re: Poll: How many DP1 users have/had dust on sensor.

Here's a question for you all: Is the removal of dust covered under the warranty for a certain period of time, or is it not covered at all? If you get a dusty sensor, are you just out of luck?

How would YOU handle it if you got a DP2 with specks in your pictures?

AdamT
AdamT Forum Pro • Posts: 61,496
This is NOT an I.C lens camera --->

This is NOT an Interchangeable lens camera so sensor dust is no more acceptable than on something like a G10, LX3 or SX10 etc and will fall under warranty ..

To be honest the SD14 should to given that putting the protector back without breaking it is about as much fun as stripping a DP1

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Ringwraith69
Ringwraith69 Senior Member • Posts: 2,978
Re: Poll: In about six months - zero.

Mind you, finding dust spots on the sensor of a camera like the DP1 is not exclusive to Sigma, it has been a problem for Ricoh, too. Particularly the GR1-D's were notorious for sensor dust, even on new cameras.

If dust manages to find it's way onto the sensor, that should be covered by warranty under the usual conditions and within the warranty period, at least that's my opinion.

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jeffocs Forum Member • Posts: 50
Re: Poll: How many DP1 users have/had dust on sensor.

Is it still under warranty?

I am thinking of getting a Sigma DP 2 as well.

I have a Ricoh GRD II which have the same issue, sent for the service, and they changed the whole sensor + Lens elements for free (since cleaning will required sent back to Japan as they don't have the equipment locally), and I get back my camera in a week.

Lucky the GRD II is still under warranty.

Regards,
Jeff Ong

ArneMarco
ArneMarco Senior Member • Posts: 1,999
Re: Poll: How many DP1 users have/had dust on sensor.

No dust - used 5 Months, about 600 photos taken ... with me on many trips

Mark Turney
Mark Turney Senior Member • Posts: 1,929
Re: Poll: How many DP1 users have/had dust on sensor.

Over 1 year - no dust last time I checked a 'blue sky' @ f/9. Over 2500 shots.

MT

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OP Francesco Gianni Senior Member • Posts: 1,044
It is actually quite funny but

My second DP1, which I bought second hand from Alan at nakedsensor, and that he modified to make it an IR camera, shows no dust!

It is quite ironic that a guy with no instructions available, is able to take apart the DP1, modify the sensor, and put it back together without introducing any dust, while Sigma UK needs to send the camera to Japan to clean the sensor surface.

Maybe Sigma UK should offer Alan a job?

It is already annoying to have to pay nearly $200 to get the sensor cleaned, without having to compound that with geological waits.

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Ian Gianni

SandyF Forum Pro • Posts: 14,941
no, 14 months, 3800 photos

No, March 2008 DP1, now 3800 photos

Best regards, Sandy
sfleischmann@gilder.com
http://www.pbase.com/sandyfleischman
http://www.flickr.com/photos/sandyfleischmann (newest photos)

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sfa1966
sfa1966 Veteran Member • Posts: 3,476
No; 14 months; 2800 shots [nt]
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A very limited photographer ...

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Salvatore Castrovinci Regular Member • Posts: 419
Re: Poll: How many DP1 users have/had dust on sensor.

Hi

I think that in DP1 the warranty must be recognized for all warranty period !

Is not a interchangeable SLR camera where the dust on the sensor may be endemic......for every change of lens.....

If is dust on the sensor, tha camera was not assembled in a correct envirnment or in a vacuum room.

Is very uncorrect ask money for this work !

best regards

Salvatore

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SandyF Forum Pro • Posts: 14,941
Re: Poll: How many DP1 users have/had dust on sensor.

Salvatore Castrovinci wrote:

Hi

I think that in DP1 the warranty must be recognized for all warranty
period !

Is not a interchangeable SLR camera where the dust on the sensor may
be endemic......for every change of lens.....

If is dust on the sensor, tha camera was not assembled in a correct
envirnment or in a vacuum room.

The concern has been that retracting/expanding lenses cameras can 'draw in' fine particules from the outside.... especially if one shoots in a very dusty atmosphere..

Some DP1 users have shot the DP1 though even in dust storms, with reportedly no 'drawn in' dust.. but it's something one must be careful of IMHO... just like humidity. The lens isn't sealed inside the body, like a water resistent camera:

think of humidity too finding its way into any camera too if used in the rain/high humidity atmoshpere. Is that warrantied by any brand, if one shoots for hours in a downpour and gets water into the components of a non-water sealed camera, I don't know....

I have a Pentax OptioWP which is the camera I'd use in such bad conditions (water OR extreme dust/sand) rather than my DP1 frankly...

Is very uncorrect ask money for this work !

...

Best regads,r Sandy
sfleischmann@gilder.com
http://www.pbase.com/sandyfleischman
http://www.flickr.com/photos/sandyfleischmann (newest photos)

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OP Francesco Gianni Senior Member • Posts: 1,044
Well it's not like that

When I discovered the problem the warranty was expired a week before (bad luck)

However I had some pictures showing the issue, taken before the warranty period expired, so I asked Sigma if they would consider repairing the camera in warranty since the problem occurred before the expiry date, even if it was spotted after, I even sent them a few X3f with showing the marks, so they could check the date.

However they replied by sending me an estimate for the repair.

While a bit disappointing, I understand that they are in the business of making money, not of making me happy, and had they decided to fix it in warranty it would have been out of kindness, not because they owed it to me.

However I find worrying the fact that I did never use the camera in an overly dusty environment, and dust still found its way inside; that's why I am having this poll, to find out if it is an issue with many Sigma compacts, of if I have just been unlucky; since I am considering getting a DP2 it seems reasonable to me to know how much of a risk I am taking in buying one.

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Ian Gianni

OP Francesco Gianni Senior Member • Posts: 1,044
Re: Poll: How many DP1 users have/had dust on sensor.

Sandy

While I understand your point, you have however to accept that dust is part of everyday life, if you go in holiday and there is a dirt road near you, just a light breeze can cause quite a bit of dust to head towards your camera.

Would you then say that the camera has been misused?

If yes, where do you draw the line, don't take the camera near dirt roads, sandy beaches, not too clean pavements, flower beds that have not been watered recently?

Wouldn't that defy the purpose of a small portable camera to have with you at all time?

Francesco

SandyF wrote:

Salvatore Castrovinci wrote:

Hi

I think that in DP1 the warranty must be recognized for all warranty
period !

Is not a interchangeable SLR camera where the dust on the sensor may
be endemic......for every change of lens.....

If is dust on the sensor, tha camera was not assembled in a correct
envirnment or in a vacuum room.

The concern has been that retracting/expanding lenses cameras can
'draw in' fine particules from the outside.... especially if one
shoots in a very dusty atmosphere..

Some DP1 users have shot the DP1 though even in dust storms, with
reportedly no 'drawn in' dust.. but it's something one must be
careful of IMHO... just like humidity. The lens isn't sealed inside
the body, like a water resistent camera:

think of humidity too finding its way into any camera too if used in
the rain/high humidity atmoshpere. Is that warrantied by any brand,
if one shoots for hours in a downpour and gets water into the
components of a non-water sealed camera, I don't know....

I have a Pentax OptioWP which is the camera I'd use in such bad
conditions (water OR extreme dust/sand) rather than my DP1 frankly...

Is very uncorrect ask money for this work !

...

Best regads,r Sandy
sfleischmann@gilder.com
http://www.pbase.com/sandyfleischman
http://www.flickr.com/photos/sandyfleischmann (newest photos)

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Ian Gianni

webshark3 Veteran Member • Posts: 5,039
Re: Poll: How many DP1 users have/had dust on sensor.

Once, after 3 months on my original DP1. That one was sent in for service, and came back clean. (Probably just shaken loose).

SandyF Forum Pro • Posts: 14,941
Re: Poll: How many DP1 users have/had dust on sensor.

Francesco Gianni wrote:

Sandy

While I understand your point, you have however to accept that dust
is part of everyday life, if you go in holiday and there is a dirt
road near you, just a light breeze can cause quite a bit of dust to
head towards your camera.

Would you then say that the camera has been misused?

If yes, where do you draw the line, don't take the camera near dirt
roads, sandy beaches, not too clean pavements, flower beds that have
not been watered recently?

Regular usage of the hood would be advisable in such outdoor situations... in dusty conditions I'd think about screwing on a UV filter to the hood for added protection.

Do you have/use the hood often? I do, not so much indoors, but outdoors and in crowds in the city or if I'm 'wearing' 2 cameras on neckstraps.. to protect the lens from knocks.

I've used the DP1 in a variety of conditions... but I wasn't on the dunes for the 2008 duststorm FWIW... A lot of people are using the DP1 out 'in the field' .. just look at the photos.

I'd be concerned about NOT putting on the cap or NOT using a hood in bad conditions though. Some people talk about slipping the DP1 into pockets with the lens exposed, which I don't think is an advisable idea.
Best regards, Sandy
sfleischmann@gilder.com
http://www.pbase.com/sandyfleischman
http://www.flickr.com/photos/sandyfleischmann

Wouldn't that defy the purpose of a small portable camera to have
with you at all time?

Francesco

SandyF wrote:

Salvatore Castrovinci wrote:

Hi

I think that in DP1 the warranty must be recognized for all warranty
period !

Is not a interchangeable SLR camera where the dust on the sensor may
be endemic......for every change of lens.....

If is dust on the sensor, tha camera was not assembled in a correct
envirnment or in a vacuum room.

The concern has been that retracting/expanding lenses cameras can
'draw in' fine particules from the outside.... especially if one
shoots in a very dusty atmosphere..

Some DP1 users have shot the DP1 though even in dust storms, with
reportedly no 'drawn in' dust.. but it's something one must be
careful of IMHO... just like humidity. The lens isn't sealed inside
the body, like a water resistent camera:

think of humidity too finding its way into any camera too if used in
the rain/high humidity atmoshpere. Is that warrantied by any brand,
if one shoots for hours in a downpour and gets water into the
components of a non-water sealed camera, I don't know....

I have a Pentax OptioWP which is the camera I'd use in such bad
conditions (water OR extreme dust/sand) rather than my DP1 frankly...

Is very uncorrect ask money for this work !

...

Best regads,r Sandy
sfleischmann@gilder.com
http://www.pbase.com/sandyfleischman
http://www.flickr.com/photos/sandyfleischmann (newest photos)

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Ian Gianni

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