Error saving JPG in Photoshop CS2

Started Apr 11, 2009 | Discussions
Alan Hartmann Senior Member • Posts: 2,497
Error saving JPG in Photoshop CS2

I'm getting an error message:

Could not complete your request because of a program error.

when I attempt to save a file as a JPG. I get through the "Save As" OK, then select the quality level (10) on the JPEG Options screen, then this error comes up.

I've already double checked that I don't have a read-only copy of the file. I can save in other formats without problem, this seems to be limited to JPG only. Running under Vista 64 -- I've been working in this environment for about a month or two without difficulty.

Can anyone offer any suggestions?

Buzzzman Veteran Member • Posts: 3,775
Re: Error saving JPG in Photoshop CS2

Never got that message while saving-I use a mac,though. Are you working in 16 bit mode?
You can't save a 16 bit jpg. Only thing I could think of.
Buzz

OP Alan Hartmann Senior Member • Posts: 2,497
Re: Error saving JPG in Photoshop CS2

Buzzzman wrote:

Never got that message while saving-I use a mac,though. Are you
working in 16 bit mode?
You can't save a 16 bit jpg. Only thing I could think of.

Thanks Buzzzman, but no, CS2 doesn't even include JPG in the list of choices when in 16bit mode or not RGB.

Buzzzman Veteran Member • Posts: 3,775
Re: Error saving JPG in Photoshop CS2

That is the way it is on my Mac. Actually, I didn't think that is what is was- i but gave it a shot anyway. Try saving in in another format( tif of psd)-then open that file up and try to save as a jpg again.
Buzz
i

cspringer Forum Pro • Posts: 19,632
Re: Error saving JPG in Photoshop CS2

You can edit in 16bit, you just can't SAVE a jpg in 16bit. That is usually the problem people have. They forget to convert to 8 bit for saving.

If you have several copies of the file open (i.e., you Duplicate your work) then it will not save them. You need to change the name or close the duplicate files.

Alan Hartmann wrote:

Buzzzman wrote:

Never got that message while saving-I use a mac,though. Are you
working in 16 bit mode?
You can't save a 16 bit jpg. Only thing I could think of.

Thanks Buzzzman, but no, CS2 doesn't even include JPG in the list of
choices when in 16bit mode or not RGB.

OP Alan Hartmann Senior Member • Posts: 2,497
Re: Error saving JPG in Photoshop CS2

cspringer wrote:

You can edit in 16bit, you just can't SAVE a jpg in 16bit. That is
usually the problem people have. They forget to convert to 8 bit for
saving.

If you have several copies of the file open (i.e., you Duplicate your
work) then it will not save them. You need to change the name or
close the duplicate files.

Thanks, but just one file open, it's 8 bit RGB. Doesn't matter if I change the name either, same error message. It's as if Photoshop has forgotten how to write JPGS.

OP Alan Hartmann Senior Member • Posts: 2,497
Re: Error saving JPG in Photoshop CS2

Buzzzman wrote:

That is the way it is on my Mac. Actually, I didn't think that is
what is was- i but gave it a shot anyway. Try saving in in another
format( tif of psd)-then open that file up and try to save as a jpg
again.

The problem isn't with the file I'm editing, since I get the same error if I open other files (TIF), do nothing to them, and try to save as JPG.

cspringer Forum Pro • Posts: 19,632
You might need to reset PS Preferences

also...have you closed PS and rebooted your computer? This often solves the problem. Save file before closing.

Alan Hartmann wrote:

cspringer wrote:

You can edit in 16bit, you just can't SAVE a jpg in 16bit. That is
usually the problem people have. They forget to convert to 8 bit for
saving.

If you have several copies of the file open (i.e., you Duplicate your
work) then it will not save them. You need to change the name or
close the duplicate files.

Thanks, but just one file open, it's 8 bit RGB. Doesn't matter if I
change the name either, same error message. It's as if Photoshop has
forgotten how to write JPGS.

OP Alan Hartmann Senior Member • Posts: 2,497
Re: You might need to reset PS Preferences

cspringer wrote:

also...have you closed PS and rebooted your computer? This often
solves the problem. Save file before closing.

Did that a few times already. BTW, I have no trouble saving as TIF.

Looked through all the tabs in the "preferences", section, didn't really see anything relevant -- was there something specific you wanted me to reset there??

cspringer Forum Pro • Posts: 19,632
how to reset preferences

http://www.lancelhoff.com/how-to-reset-photoshop-to-default-settings/

You might also try Windows System Restore.

Alan Hartmann wrote:

cspringer wrote:

also...have you closed PS and rebooted your computer? This often
solves the problem. Save file before closing.

Did that a few times already. BTW, I have no trouble saving as TIF.

Looked through all the tabs in the "preferences", section, didn't
really see anything relevant -- was there something specific you
wanted me to reset there??

OP Alan Hartmann Senior Member • Posts: 2,497
Additional info

Did some hunting around on the Adobe forums, and found a reference to deleting the user preferences file ("Adobe Photoshop CS2 Prefs.psp" in the "Users\\AppData\Roaming\Adobe\Photoshop\9.0\Adobe Photoshop CS2 Settings" folder). Deleted it, tried again, same error.

Also tried creating a new file and saving as a JPG, that worked -- implying some sort of metadata problem -- the files that cause the problem are from Lightroom. I did find some older (~ 7-10 days ago) TIFs from Lightroom that save as JPG correctly. And the files that are causing the problem today save OK when I use Save for Web.

So I'm suspicious that the metadata in today's files are causing the problem, but I'm not sure what to do about it.

Any other ideas???

OP Alan Hartmann Senior Member • Posts: 2,497
The work-around...

Just following up, for the benefit of anyone else that might hit this problem -- the work-around is to remove all metadata from the file. Here's an easy way to do it:

http://photo.net/digital-darkroom-forum/00OBHu

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