5DII Error 20-PLEASE help!

Started Dec 22, 2008 | Discussions
(unknown member) Contributing Member • Posts: 873
5DII Error 20-PLEASE help!

So I got my 5DII yesterday, last night I took about 40 test shots and a few short videos, one time camera popped the following error message on the screen:

Error 20

"Shooting is not possible. Turn power switch to and again or re-install the battery"

Well, I turned the camera OFF and removed the battery and it worked so I thought it was just a random thing. after I did my tests, I turned the camera off and put it in my bag. I came back today to use it, however it popped the error again after a few shots, so I tried removing the battery. It worked but after 10 shots it popped the error again, and this time remvong the battery didn't help! I already reset the camera 5 times, removed the battery for 20 minutes, tried recharging it, used a different CF card, used a different lens, it doesn't work :((

When I press the shutter I can hear (and see) the mirror raise and shutter actuation but camera pops error 20 and does not record anything. I am very disappointed, please help should I just take it back? (store is 30 miles away!)

here is a link to the error message on the back LCD screen, sorry for cr@py cell phone photo

http://picasaweb.google.com/RichardTus/DropBox?authkey=jOhIPCv9baU#5282682885180777410
--
--
Richard, NC
Never comment on something you don't know about

OP (unknown member) Contributing Member • Posts: 873
anyone?

Rcihardc wrote:

So I got my 5DII yesterday, last night I took about 40 test shots and
a few short videos, one time camera popped the following error
message on the screen:

Error 20
"Shooting is not possible. Turn power switch to and again or
re-install the battery"

Well, I turned the camera OFF and removed the battery and it worked
so I thought it was just a random thing. after I did my tests, I
turned the camera off and put it in my bag. I came back today to use
it, however it popped the error again after a few shots, so I tried
removing the battery. It worked but after 10 shots it popped the
error again, and this time remvong the battery didn't help! I already
reset the camera 5 times, removed the battery for 20 minutes, tried
recharging it, used a different CF card, used a different lens, it
doesn't work :((
When I press the shutter I can hear (and see) the mirror raise and
shutter actuation but camera pops error 20 and does not record
anything. I am very disappointed, please help should I just take it
back? (store is 30 miles away!)

here is a link to the error message on the back LCD screen, sorry for
cr@py cell phone photo

http://picasaweb.google.com/RichardTus/DropBox?authkey=jOhIPCv9baU#5282682885180777410
--
--
Richard, NC
Never comment on something you don't know about

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Richard, NC
Never comment on something you don't know about

Maciej Staroniewicz Junior Member • Posts: 46
Have you tried it with different lenses? (nt)
rachp Senior Member • Posts: 1,821
Take it back.

In my opinion, I would rather wait for a replacement from the store than to have a brand new, $2,700 body repaired.

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Rachel
CATS member #51 > ^..^
Hummingbird Hunter #6

OP (unknown member) Contributing Member • Posts: 873
I actually paid $2920 with sales tax :(

rachp wrote:

In my opinion, I would rather wait for a replacement from the store
than to have a brand new, $2,700 body repaired.

-- hide signature --

Richard, NC
Never comment on something you don't know about

OP (unknown member) Contributing Member • Posts: 873
Re: Have you tried it with different lenses? (nt)

yes, I tried with the four lenses that I have
16-35 f/2.8LII
200 f/2.8L
70-200 f/4 IS
300 f/4IS

no difference

Maciej Staroniewicz wrote:

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Richard, NC
Never comment on something you don't know about

OP (unknown member) Contributing Member • Posts: 873
has anyone ever got this error 20?

meh Canon QC sucks big time!

Rcihardc wrote:

So I got my 5DII yesterday, last night I took about 40 test shots and
a few short videos, one time camera popped the following error
message on the screen:

Error 20
"Shooting is not possible. Turn power switch to and again or
re-install the battery"

Well, I turned the camera OFF and removed the battery and it worked
so I thought it was just a random thing. after I did my tests, I
turned the camera off and put it in my bag. I came back today to use
it, however it popped the error again after a few shots, so I tried
removing the battery. It worked but after 10 shots it popped the
error again, and this time remvong the battery didn't help! I already
reset the camera 5 times, removed the battery for 20 minutes, tried
recharging it, used a different CF card, used a different lens, it
doesn't work :((
When I press the shutter I can hear (and see) the mirror raise and
shutter actuation but camera pops error 20 and does not record
anything. I am very disappointed, please help should I just take it
back? (store is 30 miles away!)

here is a link to the error message on the back LCD screen, sorry for
cr@py cell phone photo

http://picasaweb.google.com/RichardTus/DropBox?authkey=jOhIPCv9baU#5282682885180777410
--
--
Richard, NC
Never comment on something you don't know about

-- hide signature --

Richard, NC
Never comment on something you don't know about

mmiike Regular Member • Posts: 107
Re: 5DII Error 20-PLEASE help!

http://forums.dpreview.com/forums/read.asp?forum=1032&message=30283530&q=error+20&qf=m

No solution but it looks like you're not the only one. Just search for error 20 on this board and you'll get a few more examples.

OP (unknown member) Contributing Member • Posts: 873
I called the store...

they are out of stock so it's either I find a solution here or I won't have a camera for the holidays. In case I need to send it to Canon for repair, does anyone know what the turn around is? Do they ship overnight if I ask?

mmiike wrote:

http://forums.dpreview.com/forums/read.asp?forum=1032&message=30283530&q=error+20&qf=m

No solution but it looks like you're not the only one. Just search
for error 20 on this board and you'll get a few more examples.

-- hide signature --

Richard, NC
Never comment on something you don't know about

mkress65 Regular Member • Posts: 183
Re: I called the store...

I had (still have) the same problem. I called my store and they are holding a kit for me. My problem is all the snow we've had in Portland has pretty much made it impossible for me to get out.

Canon support sent me a list of things to try. If you haven't contacted them, send me an email and I'll forward their suggestions. But they basically boiled down to 1) take out the battery and remove the lens and let the camera sit for several 2) reformat the CF card 3) try a different CF card.

My problem was very frequent at first, but has become very infrequent (I'm still going to get the new camera though.)

I couldn't tell if your camera wasn't taking any pictures at all, or if it was just a frequent problem. If it still takes pictures, i'm not sure I see the benefit of sending it back to Canon to get it fixed vs. waiting for the store to get one in stock. If you have it on hand, you can get some pictures but if you send it back to Canon (and I haven't heard any turn around time, but I can't imagine it's less than a couple of weeks) then you can't use it at all.

-- hide signature --

Matt

mmiike Regular Member • Posts: 107
Re: I called the store...

Did they recommend removing the backup battery for a short time?

mkress65 Regular Member • Posts: 183
Here is what Canon support said

mmiike wrote:

Did they recommend removing the backup battery for a short time?

Thank you for contacting Canon product support. We value you as a Canon
customer and appreciate the opportunity to assist you. We are sorry to
hear that your EOS 5D Mark II is displaying an error code.

It is possible that this error is related to the CF card being used in
your camera. We recommend that you try formatting the CF card by
following these steps:

!!WARNING: Formatting the CF card will erase any and all images
currently stored on the CF card!!

1. Power the camera ON.

2. Press the button.

3. Using the , Scroll over to the [Tools #1] tab.

4. Using the , select [Format].

5. Press the button.

6. Select [OK].

7. Press the button.

The CF card is now formatted. If the issue persists, please try an
alternate CF card in the camera. If the alternate CF card works fine,
then your first CF card was the cause of the issue. If not, there may
be another issue with the camera.

If so, please follow these steps:

1. Turn off the camera.

2. Remove the lens, battery, and CF card.

3. Allow the camera to sit without power for approximately 20 minutes.

4. Insert a fully charged battery, and turn on the camera.

5. Depress the shutter button as you would to take a picture.

If the message does appear, your camera may require service If not,
please complete the following steps:

1. Turn off the camera.

2. Clean the lens contacts by gently rubbing them with a pencil eraser
or soft cloth. Be careful that you do not let any debris fall into the
camera body.

3. Reattach your lens.

4. Turn on the camera.

5. Depress the shutter button as you would to take a picture.

If the message still appears, your camera will require service. We
apologize for any inconvenience.

For factory service, please forward your digital camera to the Factory
Service Center shown below. When shipping your camera, please be sure
to remove the memory card and batteries. You are not required to send
any accessories or manuals when shipping the camera. Be sure to include
your name, street address (no P.O. boxes, please), telephone number, and
a letter describing the issue with the product. If it has been less
than one year since the camera was purchased, we ask that you also
include proof of warranty in the form of a copy of your sales receipt.

As we do not provide RMA numbers for service, we suggest using a
trackable and insurable service (i.e. UPS, Federal Express, Priority
Mail) to ship your camera. Please package the camera very securely in a
sturdy shipping box to prevent damage during shipment.

Please send your camera to the following Factory Service Center:

Canon Factory Service Center
15955 Alton Parkway
Irvine, CA 92618

Upon arrival at the Factory Service Center, your camera will be logged
in to our repair database and assigned a repair number. Next, the
camera will be examined and you will be advised of the findings. If the
required repairs are covered by the warranty, the repairs will begin
immediately, and you will not be contacted. When the repairs are
complete, the camera will be shipped back to you via Federal Express.
The length of time for the repair will be dependent upon the nature of
the repair and availability of parts, if needed. Usually, warranted
repairs are completed within approximately ten to fourteen business days
of the camera's arrival at the Factory Service Center.

All decisions regarding warranty coverage are made by the Factory
Service Center at the time of repair. If the repair entails something
that is not covered in warranty, a written estimate will be sent to you
at the address that you have provided. The repairs to your camera will
not begin until you approve this estimate and make payment arrangements.
If, after receiving the estimate, you do not wish to have the camera
repaired, please inform the Factory Service Center of your decision as
soon as possible. If you decline the estimate, the camera will be
shipped back to you unrepaired.

Once you have confirmed with your shipper that the camera has been
delivered, you are more than welcome to contact us for repair updates.
Please include your name, address, and telephone number, as well as the
serial number of the camera, in all repair status inquiries.

Please note that our U.S. Factory Service Centers are unable to accept
packages from or return equipment to addresses outside the United
States.

Please let us know if we can be of any further assistance with your EOS
5D Mark II.

Thank you for choosing Canon.

Sincerely,

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Matt

Bartek Senior Member • Posts: 1,408
Re: I called the store...

definitely go for a replacement and NOT for a repair. Once you stay with a repaired camera you will bother if/when the problem comes back - the new unrepaired camera is what you paid for.

I imagine how hard is to wait yet another week or two. I think that it's even better that the problem occurred immediately and became persistent as otherwise you would leave the camera and if it comes back in a half a year then you would have to repair it.

My original 5D over 3 years ago has got to be replaced twice.

First time I've got the perfect one however I found a used, non-Canon battery left inside the camera while the original one was untouched in the box. The people in store or somewhere in the supply chain were playing with this camera and they forgot to take the battery out (it was the first 5D in my city at that time). I came back to the store and returned it as I said that I didn't buy a used camera. The guy in the store was surprised to hear that I was not happy with my luck of getting free spare battery.

I had to wait another week and got a replacement - this time it was untouched however it had a problem with poor highlighting of the green VF LED display - it was very dark and didn't lighten up in the bright scene situations as it normally does. So I returned after few days and had to wait another week or so until I've got my third one which stayed with me for almost 3 years. I sold it only because of getting 1Ds3 few months ago otherwise it was a great camera.

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Bartek

 Bartek's gear list:Bartek's gear list
Canon EOS-1Ds Mark III Canon EOS 5D Mark III
OP (unknown member) Contributing Member • Posts: 873
Re: I called the store...

Matt,

there is obviousely something wrong with the camera, I tried four different CF cards, a Sandisk extrreme III, ultra 2, lexar 133X and even a cheap brandless 4GB card, it makes no difference.

I listened to the camera more closely when this happens, looks like the mirror is raised, shutter is released however the mirror does not retract correctly because there is something like a "click" sound at which point the camera halts with this error.

Mine has been sitting for 3 hours now, I just tried and I was abale to take pictures, but it showed up once again after a burts, I think it's an iintermittent mechanical failure. I called Canon service, the guy on the phone knew less than I did, he told me that my battery was not charged and to use a different CF card and to send the camera AND my lenses if it didn't work for evaluation and he said I would get it after the holidays. Why should I send my lenses if they are working fine with my 40D? and they don't even pay for shipping tofrom my home to their factory, so sending this camera and at least a lens insured and overnight will be at least 200 bucks extra cost for me.

This is very annoying, I drove more than 30 miles yesterday and paid $3000 for this camera, Canon has no QC whatsoever. As a last resort I will grab a UDMA flash card to see if it can mitigate the issue, if not I will return the camera for refund.

mkress65 wrote:

I had (still have) the same problem. I called my store and they are
holding a kit for me. My problem is all the snow we've had in
Portland has pretty much made it impossible for me to get out.

Canon support sent me a list of things to try. If you haven't
contacted them, send me an email and I'll forward their suggestions.
But they basically boiled down to 1) take out the battery and remove
the lens and let the camera sit for several 2) reformat the CF card
3) try a different CF card.

My problem was very frequent at first, but has become very infrequent
(I'm still going to get the new camera though.)

I couldn't tell if your camera wasn't taking any pictures at all, or
if it was just a frequent problem. If it still takes pictures, i'm
not sure I see the benefit of sending it back to Canon to get it
fixed vs. waiting for the store to get one in stock. If you have it
on hand, you can get some pictures but if you send it back to Canon
(and I haven't heard any turn around time, but I can't imagine it's
less than a couple of weeks) then you can't use it at all.

-- hide signature --

Richard, NC
Never comment on something you don't know about

OP (unknown member) Contributing Member • Posts: 873
Re: I called the store...

the guy told me to take the battery out and charge it again.

mmiike wrote:

Did they recommend removing the backup battery for a short time?

-- hide signature --

Richard, NC
Never comment on something you don't know about

OP (unknown member) Contributing Member • Posts: 873
Re: I called the store...

I agree more than the fact that I don't want a repaired camera I am NOT going to pay shipping for thsi camera and a lens to Canon factory. This body was brand new and untouched however, box was taped and sealed with store's logo and when I truened the camera ON it asked me to set date and time.

Bartek wrote:

definitely go for a replacement and NOT for a repair. Once you stay
with a repaired camera you will bother if/when the problem comes back

  • the new unrepaired camera is what you paid for.

I imagine how hard is to wait yet another week or two. I think that
it's even better that the problem occurred immediately and became
persistent as otherwise you would leave the camera and if it comes
back in a half a year then you would have to repair it.

My original 5D over 3 years ago has got to be replaced twice.

First time I've got the perfect one however I found a used, non-Canon
battery left inside the camera while the original one was untouched
in the box. The people in store or somewhere in the supply chain were
playing with this camera and they forgot to take the battery out (it
was the first 5D in my city at that time). I came back to the store
and returned it as I said that I didn't buy a used camera. The guy in
the store was surprised to hear that I was not happy with my luck of
getting free spare battery.
I had to wait another week and got a replacement - this time it was
untouched however it had a problem with poor highlighting of the
green VF LED display - it was very dark and didn't lighten up in the
bright scene situations as it normally does. So I returned after few
days and had to wait another week or so until I've got my third one
which stayed with me for almost 3 years. I sold it only because of
getting 1Ds3 few months ago otherwise it was a great camera.

-- hide signature --

Richard, NC
Never comment on something you don't know about

natureman Veteran Member • Posts: 3,979
Re: I called the store...

After all the problems reported about the 5D2, I'm amazed that anyone would buy one unless and until Canon actually learns how to build a camera that works.

My recommendation is to return the camera, sell all your other Canon gear, and buy a different brand. Seriously.

Since you can afford a three thousand dollar body, you surely must have other cameras that will get you by until you get some fancy shmancy new body that may or may not work. If you want holiday pictures, a one hundred dollar point and shoot will do the job.

Just think, you've added your name to the list of Canon 5D2 beta testers.

Yeah, I'm being blunt, but I don't feel very sorry for people who buy three thousand dollar items that are known to have serious problems.

I bought a brand new Sony A200 with kit lens the other day for 400 bucks and it works like a champ. NO errors, black dots, or any other problems. I honestly would not trade it for your screwed up 5D2. Mine works at least.

Rcihardc wrote:
Matt,
there is obviousely something wrong with the camera, I tried four
different CF cards, a Sandisk extrreme III, ultra 2, lexar 133X and
even a cheap brandless 4GB card, it makes no difference.
I listened to the camera more closely when this happens, looks like
the mirror is raised, shutter is released however the mirror does not
retract correctly because there is something like a "click" sound at
which point the camera halts with this error.
Mine has been sitting for 3 hours now, I just tried and I was abale
to take pictures, but it showed up once again after a burts, I think
it's an iintermittent mechanical failure. I called Canon service,
the guy on the phone knew less than I did, he told me that my battery
was not charged and to use a different CF card and to send the camera
AND my lenses if it didn't work for evaluation and he said I would
get it after the holidays. Why should I send my lenses if they are
working fine with my 40D? and they don't even pay for shipping tofrom
my home to their factory, so sending this camera and at least a lens
insured and overnight will be at least 200 bucks extra cost for me.
This is very annoying, I drove more than 30 miles yesterday and paid
$3000 for this camera, Canon has no QC whatsoever. As a last resort I
will grab a UDMA flash card to see if it can mitigate the issue, if
not I will return the camera for refund.

mkress65 wrote:

I had (still have) the same problem. I called my store and they are
holding a kit for me. My problem is all the snow we've had in
Portland has pretty much made it impossible for me to get out.

Canon support sent me a list of things to try. If you haven't
contacted them, send me an email and I'll forward their suggestions.
But they basically boiled down to 1) take out the battery and remove
the lens and let the camera sit for several 2) reformat the CF card
3) try a different CF card.

My problem was very frequent at first, but has become very infrequent
(I'm still going to get the new camera though.)

I couldn't tell if your camera wasn't taking any pictures at all, or
if it was just a frequent problem. If it still takes pictures, i'm
not sure I see the benefit of sending it back to Canon to get it
fixed vs. waiting for the store to get one in stock. If you have it
on hand, you can get some pictures but if you send it back to Canon
(and I haven't heard any turn around time, but I can't imagine it's
less than a couple of weeks) then you can't use it at all.

bluefox9er Senior Member • Posts: 1,881
Re: 5DII Error 20-PLEASE help!

get a refund. seriously. let the beta testers say they love their 5dmkII's all they like, but yours is dead and if you get it replaced ( highly unlikley, canon have no concept of supply) theres every chance somehting else will be wrong ith it.

...get a refund and wait until the bugs have one, it's unacceptable to use your camera with that error any longer.
--
http://www.flickr.com/photos/dipak49ers/sets/

OP (unknown member) Contributing Member • Posts: 873
Matt what lense(s) are you using?

mkress65 wrote:

I had (still have) the same problem. I called my store and they are
holding a kit for me. My problem is all the snow we've had in
Portland has pretty much made it impossible for me to get out.

Canon support sent me a list of things to try. If you haven't
contacted them, send me an email and I'll forward their suggestions.
But they basically boiled down to 1) take out the battery and remove
the lens and let the camera sit for several 2) reformat the CF card
3) try a different CF card.

My problem was very frequent at first, but has become very infrequent
(I'm still going to get the new camera though.)

I couldn't tell if your camera wasn't taking any pictures at all, or
if it was just a frequent problem. If it still takes pictures, i'm
not sure I see the benefit of sending it back to Canon to get it
fixed vs. waiting for the store to get one in stock. If you have it
on hand, you can get some pictures but if you send it back to Canon
(and I haven't heard any turn around time, but I can't imagine it's
less than a couple of weeks) then you can't use it at all.

-- hide signature --

Richard, NC
Never comment on something you don't know about

Noel C Contributing Member • Posts: 517
Don't Wait, Take it Back

I'm sorry to hear you have a faulty camera.

Take the camera and all the stuff in the box back and demand a replacement. Do it right away.

I understand it's a long way to the store. However, you bought it at a brick and mortar store for a reason: It's someone you can take a faulty camera back to. Let THEM deal with the return and replacement.

If some dweeb at the counter balks, ask for the manager. You should even call ahead and make sure someone with authority will be there. Stand at the counter and reproduce the problem.

If they don't have another camera to replace it with, oh well. Demand the very next one they get in; don't allow them to put you at the end of a list. Driving back to the store twice may be required. Make the best of it; take your wife/girlfriend/dog/whomever with you and do something else nice to take your mind off the frustration.

Who knows whether the guy in the back of the store dropped the box off a truck. The problem might not be Canon QC at all.

Have them break open the box when they get the new one in, then test it right there. Take your laptop with you and look over the images. I did this the last time I bought a Canon body. It worked flawlessly, but you don't know that until you check.

-Noel

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