1D MK3 shipping & focus issues - NOT rumors

Started May 18, 2007 | Discussions
Peter Gregg Veteran Member • Posts: 4,755
1D MK3 shipping & focus issues - NOT rumors

I have some information in interacting with Chuck on 2 points of interest for the MK3 camera and I have asked him if I can post the info and he said yes.

On the shipping of the camera here in the USA market only Chuck said:

"Canon U.S.A. is still on target to begin shipments of the EOS-1D Mark III to its authorized dealers by the end of May. This is the same information we supplied to dealers on April 16th, and there have been no changes in our plans since then. "By the end of May" is as close as I can say for now. Shipments may begin sooner than that (they have not begun yet in the U.S.A.), but they most likely won't begin any later than that. Again, this is U.S.A. information only. Shipment schedules in other markets may differ.

As I am sure you can imagine, demand for this camera is going to exceed available inventories for an unknown period of time. As a result, the camera will initially be "on allocation" to authorized U.S.A. dealers. It's difficult to say when a specific dealer will receive merchandise, or how many cameras will be shipped on a per-dealer basis. The basic idea is to spread the distribution as fairly as possible according to the orders we've received. We expect to receive shipments from the factory in Japan regularly, and shipments to dealers will be scheduled accordingly."

I asked Chuck about the focus issue that RG brought up:

"Hi, Peter:

Neither I nor anyone else I know at Canon has any complaints about Rob Galbraith's comments on the EOS-1D Mark III, nor did we attempt to influence his report in any way, shape or form.

I can't comment on the specific AF issues affecting pre-production 1D Mark III cameras, but I can confirm that none of the pre-production cameras were completely functional in terms of AF performance. In other words, there was nothing unique about the particular camera that Rob used.

In the meantime, the initial firmware for mass production samples of the 1D Mark III (i.e., cameras intended for sale to the public) has been approved. Therefore, it stands to reason that any known AF issues that may have affected the preproduction cameras have since been resolved to Canon's satisfaction. In any case, the proof will be in the pudding as "they" say. We are content to let our customers tell us what they think after they perform their own tests.

Best Regards,

Chuck Westfall
Director/Media & Customer Relationship
Camera Marketing Group/Canon U.S.A., Inc."

So preproduction cameras - ALL of them - were not fully functional in their AF.

And shipping is on target by the end of this month or sooner for the USA market.

Please do NOT quote Chuck unless you do it in it's entirety and also reference what he said as a quote from him.

Peter
--
'Life is good - eternal life is better'

 Peter Gregg's gear list:Peter Gregg's gear list
Olympus E-M1 Panasonic Lumix DMC-GH4 Nikon D800E Canon EOS 5D Mark IV Panasonic GH5 +1 more
José B
José B Forum Pro • Posts: 19,574
Thanks for the headsup Peter (nt)

Peter Gregg wrote:

I have some information in interacting with Chuck on 2 points of
interest for the MK3 camera and I have asked him if I can post the
info and he said yes.

On the shipping of the camera here in the USA market only Chuck said:

"Canon U.S.A. is still on target to begin shipments of the EOS-1D
Mark III to its authorized dealers by the end of May. This is the
same information we supplied to dealers on April 16th, and there
have been no changes in our plans since then. "By the end of May"
is as close as I can say for now. Shipments may begin sooner than
that (they have not begun yet in the U.S.A.), but they most likely
won't begin any later than that. Again, this is U.S.A. information
only. Shipment schedules in other markets may differ.

As I am sure you can imagine, demand for this camera is going to
exceed available inventories for an unknown period of time. As a
result, the camera will initially be "on allocation" to authorized
U.S.A. dealers. It's difficult to say when a specific dealer will
receive merchandise, or how many cameras will be shipped on a
per-dealer basis. The basic idea is to spread the distribution as
fairly as possible according to the orders we've received. We
expect to receive shipments from the factory in Japan regularly,
and shipments to dealers will be scheduled accordingly."

I asked Chuck about the focus issue that RG brought up:

"Hi, Peter:

Neither I nor anyone else I know at Canon has any complaints about
Rob Galbraith's comments on the EOS-1D Mark III, nor did we attempt
to influence his report in any way, shape or form.

I can't comment on the specific AF issues affecting pre-production
1D Mark III cameras, but I can confirm that none of the
pre-production cameras were completely functional in terms of AF
performance. In other words, there was nothing unique about the
particular camera that Rob used.

In the meantime, the initial firmware for mass production samples
of the 1D Mark III (i.e., cameras intended for sale to the public)
has been approved. Therefore, it stands to reason that any known AF
issues that may have affected the preproduction cameras have since
been resolved to Canon's satisfaction. In any case, the proof will
be in the pudding as "they" say. We are content to let our
customers tell us what they think after they perform their own
tests.

Best Regards,

Chuck Westfall
Director/Media & Customer Relationship
Camera Marketing Group/Canon U.S.A., Inc."

So preproduction cameras - ALL of them - were not fully functional
in their AF.

And shipping is on target by the end of this month or sooner for
the USA market.

Please do NOT quote Chuck unless you do it in it's entirety and
also reference what he said as a quote from him.

Peter
--
'Life is good - eternal life is better'

 José B's gear list:José B's gear list
Sony a6500 Carl Zeiss Touit 1.8/32 Sony FE 55mm F1.8 Carl Zeiss Touit 2.8/12 Zeiss Batis 85mm F1.8 +14 more
308shtr Contributing Member • Posts: 822
That aligns with my customer confirmation date of on or before June 4th

I should be recieving my camera before the end of may, I was told that the release date to the dealers will be the 19th for the U.S.

My hopes are high, the pr4oof is inj the pudding, I'll let you know when it gets here.

Steve
--
If you would like to view my gallery http://froggy.smugmug.com/

wallyjarratt Contributing Member • Posts: 704
Peter....first time on this site I belive someone

Thank you Peter.

This is the first piece of information that I feel comfortable believing in....thank you for (hopefully) putting any other rumors to REST.

Wally
--
Wally
************************
1D Series Cameras and Info
http://www.1dseries.com
************************
http://www.wallyjarratt.com

Evolution Forum Member • Posts: 81
Thanks for the info! (nt)

no text

brianz Senior Member • Posts: 2,527
thanks

This is very useful info.

I guess the best one could do is just pay in full as soon as possible, which is what I did with Hunt's about a month ago... hopefully I'm in good shape.
--
Wildlife galleries
http://www.pbase.com/zeiler/

Rich Dykmans Senior Member • Posts: 2,543
Re: thanks

As long as you left a deposit at Hunt's you should be fine, at least that's what my guy at Hunts told me regarding my order. He told me he didn't know where that pay in full rumor came from but AFAHWC the $500 deposit secured one's place in the que and that was that. I guess we'll see.

danpohlcomcastnet Regular Member • Posts: 209
Re: thanks

My local shop (National Camera Exchange) had asked for $500 down to hold a camera. Somebody had posted to this list that they were recently told those who pay in full are first.

Called and talked to them and how it works is that if you pay in full and it arrives, it will sit there until you pick it up since you own it. If you put down $500 and they call you, it must be paid for within 3 days or it moves on to the next person.

I think this is a pretty fair policy.
--
http://www.photos.greatlakes-photo.com

Peppered Regular Member • Posts: 309
"Everything's still cool, just chill"

Seems like that's what he's saying, huh?

All good news as Spring lasts another 3 weeks past May 31st.

brianz Senior Member • Posts: 2,527
Re: thanks

I had two different guys at Hunt's tell me in no uncertain terms that payment in full puts priority ahead of the deposit payers. They're probably telling one of us what we want to hear. We'll see which is true I guess.

Rich Dykmans wrote:

As long as you left a deposit at Hunt's you should be fine, at
least that's what my guy at Hunts told me regarding my order. He
told me he didn't know where that pay in full rumor came from but
AFAHWC the $500 deposit secured one's place in the que and that was
that. I guess we'll see.

-- hide signature --
Rich Dykmans Senior Member • Posts: 2,543
Re: thanks

There are different depts there evidently and according to my guy they'll go through each dept 1 cam at a time and whoever is top on the list in that dept get's his. I offered to pay in full and he told me there was no need to and I offered again the last time I saw something like this posted and was told the same thing. I guess different sales people have different policies but I was assured it wouldn't change my overall position at Hunts. That's the only list I'm on so changing suppliers now sure won't get me anywhere at this point.

HD_Images Regular Member • Posts: 120
Re: Peter could you ...

Could you contact CW again for an response, given Rob's negative AF report on the III....

Rich Dykmans Senior Member • Posts: 2,543
Re: Peter could you ...

I would expect RG and Chuck have already had more then one conversation about this!

Searching Veteran Member • Posts: 3,850
I thought RG cameras were bought and were not pre production

Isn't that what RG said in the article.

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HD_Images Regular Member • Posts: 120
Re: Agreed

Rich Dykmans wrote:

I would expect RG and Chuck have already had more then one
conversation about this!

Agreed, RG must have contacted Canon more than once before todays report was published. The lack of a offical reply in the report, concerns me.

Also, reading the CW quote in the original post, Mr Westfall does not state the AF problem was fixed only it stands to reason it was, then leaves it up to users to report.

Does it stand to reason now that reported problems by some were being ignored?

Anyhow, look forward to a Canon reply soon.

lcoleman Forum Member • Posts: 90
Re: I thought RG cameras were bought and were not pre production

He previously posted a report on a pre-production unit and in that report noted some focus issues. The newest report is a second one and was using regular production cameras after the official release, and still noted focus issues.

dnjake Senior Member • Posts: 2,702
my guess

HD_Images wrote:

Also, reading the CW quote in the original post, Mr Westfall does
not state the AF problem was fixed only it stands to reason it was,
then leaves it up to users to report.

Does it stand to reason now that reported problems by some were
being ignored?

Anyhow, look forward to a Canon reply soon.

Rob surely has talked to Chuck and to others in Canon as well. However, it seems like that the issue is really with the design and it is quite possible that Canon has not yet agreed that it is a problem.

In Canon's favor, so far most professional photographers do not seem to have found problems with the 1D Mark III AF. But if a consensus builds that the AF is seriously flawed, I expect Canon will step up to fixing it.
--
David Jacobson
http://www.pbase.com/dnjake

Jay Bean Veteran Member • Posts: 3,661
"initial firmware"

It's very interesting that Chuck said "initial firmware" instead of just "firmware". I'll bet new firmware was/is already in the works.

lcoleman wrote:

He previously posted a report on a pre-production unit and in that
report noted some focus issues. The newest report is a second one
and was using regular production cameras after the official
release, and still noted focus issues.

montereyphoto Senior Member • Posts: 1,386
Re: "initial firmware"

If it was a problem that could be fixed with firmware I doubt Canon would be holding back on releasing the cameras to its resellers. I cannot recall a camera with as much PR behind it being released in such small numbers. J&R has received one camera so far in June according to the person I spoke to in customer service as I was canceling my order.

I have another Mark III due to arrive at a retailer's store next week. I am going to let it go to another customer even though I already paid cash for it. Not worth the grief.

Bruce

Charlie Liu Contributing Member • Posts: 560
Re: thanks

I paid full, at Hunts but I have to wait for two month?
... I wonder

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