Canon Fixed My XTi

Started Feb 14, 2007 | Discussions
DiveDr Contributing Member • Posts: 712
Canon Fixed My XTi

Just to let you all know Canon fixed my XTi no more underexposure issues at all. It now works the way it's supposed to and the sensor is clean too! Great exposure, tack sharp fast AF, no flash issues and predictable behavior. I only wish I had done this before I went to Riga last month as my shots would have been a lot nicer!

There is a problem with some of these units and as I have posted before the tech at the center in NJ told me it is an electrical/calibration issue and CAN'T BE FIXED WITH A FIRMWARE UPDATE. This was confirmed in the repair report. They did not blow me off, admited the problem and assured me they would take care of it repair it to my satisfaction or replace the unit, no fussing or fighting just prompt courteous service with a FedEx Overnight return all at Cannon's expense.

There is obviously a QC issue with the XTi as some units work well out of the box and others are not calibrated properly. From reading numerous posts here, each of these cameras that underexpose do so to a different extent and variably with different lenses. If you have an issue send it back to Canon and stop complaining here. This IS THE SOLUTION TO YOUR PROBLEMS! Enough said, no more posts from me on this, it's a dead issue, my camera is fixed, I'm very happy, good luck and I wish all who have this problem get the same service and results from Canon!

Marla
Marla Veteran Member • Posts: 8,994
Please show the results (pics)! nt

nt
--

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JerryG1 Veteran Member • Posts: 3,232
Re: Canon Fixed My XTi

Happy for you. Hope I have he same results. Brought mine in to the Jersey center earlier this week. Been livung with moderate UX up to now, compensating with EC, but I know I won't be happy till it's made right.

Thanks for posting.

JerryG

Greenmind Regular Member • Posts: 271
Re: Canon Fixed My XTi

Stupid question but since I have had little/no experience with DSLRs and am still learning I'm hoping you'll understand my ignorance. How exactly do you know if you're camera is having issues? My XTi seems to work great but I have to admit I upgraded from a crappy non-DSLR that was just 1 step above a point and shoot.

I don't want to find myself needing to pay for a repair I didn't know needed now when I can get it free right now.

OP DiveDr Contributing Member • Posts: 712
Re: how do you know?

Well, all your pictures will look dark. The histograms will all be off to the left. You'll have to dial in EC to get the shot right. The pics with the internal flash will be very dark, pretty much things along those lines...

GaryM Contributing Member • Posts: 936
Re: Canon Fixed My XTi

I think Canon is gonna have to be more proactive in solving this problem...It needs to figure out which serial numbers were "mis-calibrated" so people can know. If the calibration process is that "imprecise" then Canon has bigger issues. They are going to lose more and more sales. I do think my XTi underexposes slightly (at least compared to my 20D) but it's managable. It is a bit more of a problem for me because I'm one of those who is trying to "Shoot to the right" (histogram) more.

GaryM

Isak New Member • Posts: 23
Re: Canon Fixed My XTi

I am hapy for you, I have the same problem and definitively I will have to send it to canon, but I have some questions:
1. did you sent camara in its original box?
2.what you included with camara?

Thanks.

keithk42 Regular Member • Posts: 319
Re: Canon Fixed My XTi

I just sent mine in this morning.

The exposure didn't seem as bad as some I've seen, but it still didn't seem quite right.

They told me to wrap it in at least 2" of bubble wrap and box it. I brought it to work and packed the heck out of it.

They told me to insure it, not to include anything but the camera body, include copy of sales receipt and warranty card and a written description of the problem.

They said to get the tracking # and a day or so after it had been received, I would be able to call in and get a repair # so that I could track it's progress on line. They said I should get it back in 7-10 days.

I'll be happy to have it back in my hands. I have my fingers crossed that I'll be happy with the results. So far everyone that sent theirs in to be repaired seems to be happy.

Keith

lexscripta Junior Member • Posts: 40
Re: Canon Fixed My XTi

Wow, this is fine news - I am glad you are satisfied. Smiling ear to ear I bet...:-)

anotheroverclicked1 New Member • Posts: 5
Re: Canon Fixed My XTi - got it back this AM... 8^)

It took 8 days, from the day my 400D left home till this morning when I recieved it. IT IS FIXED!!!!!!!!!!!

I brought it in to the store where I purchased it, showed the sales guy what was happening, he agreed that I should contact Canon. I phoned the support # to get the ball running, Canon emailed me a shipping label, and shipped it the following morning. Canon has made one very happy customer in me. This is what will make me think Canon the next time someone asks, and the next time I purchase!

keithk42 wrote:

I just sent mine in this morning.

The exposure didn't seem as bad as some I've seen, but it still
didn't seem quite right.

They told me to wrap it in at least 2" of bubble wrap and box it.
I brought it to work and packed the heck out of it.

They told me to insure it, not to include anything but the camera
body, include copy of sales receipt and warranty card and a written
description of the problem.

They said to get the tracking # and a day or so after it had been
received, I would be able to call in and get a repair # so that I
could track it's progress on line. They said I should get it back
in 7-10 days.

I'll be happy to have it back in my hands. I have my fingers
crossed that I'll be happy with the results. So far everyone that
sent theirs in to be repaired seems to be happy.

Keith

anotheroverclicked1 New Member • Posts: 5
Re: Canon Fixed My XTi - got it back this AM... 8^)

Sorry, having a 'Paul Harvey' moment... erm, the rest of the story:

Going into this, I felt great angst & trepidation. To compound the issues we were having with our new XTi... my better half threw away the original camera box with original reciept. Canon told me to contact the retailer (Wolf Camera) and see what they could do. Talked to the sales guy who took down my info, and within a couple hours, someone at Wolf emailed me a digital reciept of the purchase transaction. Got back with Canon, and I told them what I had, so they said to just print it out so that someone could confirm the data. Also told them that I didn't have the warrenty card or original box, and why. Canon told me to pack it up as best I could and include the printed 'reciept'. I double-bubble wrapped the camera, and surrounded the bundle with shipping peanuts, leaving the reciept on top.

By all rights, Canon could have refused to work with me. They did not!

They did not charge me for shipping, or repair. They did return to me the fantastic camera that I really thought I was originally purchasing.

One very happy camper indeed!

hopkinsg Regular Member • Posts: 350
Re: Canon Fixed My XTi - got it back this AM... 8^)

Did you have to do anything special to get them to send you a shipping label? I did email Canon support from their website and specifically asked to be emailed a label. This was my response from Canon when asking if I can send my cam in for underexposure problems:

-- hide signature --

Thank you for your inquiry. We value you as a Canon customer and
appreciate the opportunity to assist you. We are sorry to hear that you
are having exposure issues with your Digital Rebel XTi camera.

For factory service, please forward your digital camera to one of the
Factory Service Centers shown below. When shipping your camera, please
be sure to remove the memory card and batteries. You are not required
to send any accessories or manuals when shipping the camera. Be sure to
include your name, street address (no P.O. boxes, please), telephone
number, and a letter describing the issue with the product. If it has
been less than one year since the camera was purchased, we ask that you
also include proof of warranty in the form of a copy of your sales
receipt.

As we do not provide RMA numbers for service, we suggest using a trackable and insurable service (i.e. UPS, Federal Express, Priority
Mail) to ship your camera. Please package the camera very securely in a
sturdy shipping box to prevent damage during shipment.

Please send your camera to one of the following Factory Service Centers:

Canon Factory Service Center
100 Jamesburg Road
Jamesburg, NJ 08831
Tel.# (732)521-7007

or

Canon Factory Service Center
15955 Alton Parkway
Irvine, CA 92618
Tel.# (949) 753-4200

Upon arrival at the Factory Service Center, your camera will be logged
in to our repair database and assigned a repair number. Next, the
camera will be examined and you will be advised of the findings. If the
required repairs are covered by the warranty, the repairs will begin
immediately, and you will not be contacted. When the repairs are
complete, the camera will be shipped back to you via Federal Express.
The length of time for the repair will be dependent upon the nature of
the repair and availability of parts, if needed. Usually, warranted
repairs are completed within approximately ten to fourteen business days
of the camera's arrival at the Factory Service Center.

All decisions regarding warranty coverage are made by the Factory
Service Center at the time of repair. If the repair entails something
that is not covered in warranty, a written estimate will be sent to you
at the address that you have provided. The repairs to your camera will
not begin until you approve this estimate and make payment arrangements.
If, after receiving the estimate, you do not wish to have the camera
repaired, please inform the Factory Service Center of your decision as
soon as possible. If you decline the estimate, the camera will be
shipped back to you unrepaired.

Once you have confirmed with your shipper that the camera has been
delivered, you are more than welcome to contact us for repair updates.
Please include your name, address, and telephone number, as well as the
serial number of the camera, in all repair status inquiries. If you
prefer to check the repair status by phone, please call the Canon
Customer Care Center at 1(800)828-4040. Agents are available Monday
through Friday, from 8 AM to Midnight ET, and on Saturdays from 10 AM to
8 PM ET. Again, please have the serial number of the camera available
when you call.

Please note that our U.S. Factory Service Centers are unable to accept
packages from or return equipment to addresses outside the United
States.

We hope this information is helpful to you. Please feel free to contact
us again if you have any other questions or concerns regarding your
Digital Rebel XTi.

Thank you for choosing Canon.

Sincerely,

Tim
Technical Support Representative

--
Gary H

anotheroverclicked1 New Member • Posts: 5
Re: Canon Fixed My XTi - got it back this AM... 8^)

No, nothing special...

As I said, I called. The support person did start rattling off the shipping address to me, but I mirrored what the sales guy at Wolf told me about Canon possibly just sending me the label, so as to preclude any confusion/errors in shipping. She kindly put me on hold for a moment, then came back telling me to be looking for an email. Couple hours later, I had a shipping label ready for the printer.

ddave328i Regular Member • Posts: 443
Canon wants sales receipt and warranty card

Canon wants your sales receipt and warranty card, Ha ha ha..

The camera series 400D XTI is only about 4-5 months old, so they will all be under warranty...
Don't you think..??

-- hide signature --

Canon Kiss X (400D / XTi)
Canon 50mm 1.8
Sigma 18-50
Sigma 55-200
BG-E3 Batery Grip
Fuji S9000
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Diego Cuoghi Regular Member • Posts: 181
Re: Canon wants sales receipt and warranty card

ddave328i wrote:

Canon wants your sales receipt and warranty card, Ha ha ha..
The camera series 400D XTI is only about 4-5 months old, so they
will all be under warranty...
Don't you think..??

I received the same request by phone yesterday. An employee of the Assistance center asked me to fax the invoice. I did not sent it together with the camera twoo weeks ago because it seemed obvious to me that 400D cannot be older than six months.

Jovo Veteran Member • Posts: 4,200
Re: Canon wants sales receipt and warranty card

True, but if you bought it overseas it may not be their problem.

ddave328i wrote:

Canon wants your sales receipt and warranty card, Ha ha ha..

The camera series 400D XTI is only about 4-5 months old, so they
will all be under warranty...
Don't you think..??

-- hide signature --

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Canon EF 400mm f/5.6L USM Sigma 150-500mm F5-6.3 DG OS HSM Canon EF 24-105mm F3.5-5.6 IS STM
OP DiveDr Contributing Member • Posts: 712
I brought...

the camera to the center oersonally all they wanted was the camera, no battery, strap, nothing else!

PicPocket Veteran Member • Posts: 5,329
It can be new and still out of warranty

Because its not covered under international warranty
So, its important to show where you bought it if not when

However, besides that I think its better to stick with a single procedure rather than a canon employee making a decision about based on a model what all you should send in

Diego Cuoghi wrote:

ddave328i wrote:

Canon wants your sales receipt and warranty card, Ha ha ha..
The camera series 400D XTI is only about 4-5 months old, so they
will all be under warranty...
Don't you think..??

I received the same request by phone yesterday. An employee of the
Assistance center asked me to fax the invoice. I did not sent it
together with the camera twoo weeks ago because it seemed obvious
to me that 400D cannot be older than six months.

-- hide signature --

PicPocket

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ddave328i Regular Member • Posts: 443
Re: It can be new and still out of warranty

Maybe true, however there all made a the same factory, just a different front name badge on them....

So whats the difference..?

-- hide signature --

Canon Kiss X (400D / XTi)
Canon 50mm 1.8
Sigma 18-50
Sigma 55-200
BG-E3 Batery Grip
Fuji S9000
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tomjar Contributing Member • Posts: 656
Why Canon doesn't...

Why Canon doesn't simply acknowledge the existance of this underexposure issue in a significant number of 400D/XTi cameras (even if the percentage of the affected cameras is relatively small)? I bet the number of posts with complaints would drop instantly and it would only improve Canon's public credibility. Are they afraid they might be swamped with returned cameras (many of them being returned without the "U" issue)?

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