Sigma fixed my Bigma for free and ...

Started Mar 11, 2005 | Discussions
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drip Veteran Member • Posts: 4,840
Sigma fixed my Bigma for free and ...

it's sharper than before!!!!! See this before and after comparison:
http://www.pbase.com/drip/image/40659084
100% crop of something 90 feet away:
http://www.pbase.com/drip/image/40659276

To make a long story short, I had a little problem with my Bigma so I sent it to Sigma USA even though it's not under warranty. They initially wanted to charge me $190 for the repair but after some negotiation, they decided that my past support for Sigma deserves a free service. This is a very impressive geature from Sigma who's showing great appreciation for loyal fans.

Of course, getting it fixed for free is only half the joy, getting my Bigma back to the sharpness that it should have been is equally exciting. I'm going to use for shooting baseball, soccer and all kinds of outdoor sports. Since this experience has given me more confidence in Sigma, I'll further pursue more Sigma lenses that fit my needs (like a WA zoom).

If you've been good to Sigma, keep it up and Sigma will treat you right.

-- hide signature --

Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

Lee Jay Forum Pro • Posts: 50,374
Re: Sigma fixed my Bigma for free and ...

drip wrote:

it's sharper than before!!!!! See this before and after comparison:
http://www.pbase.com/drip/image/40659084

What a difference! Are you sure it wasn't just more contrasty lighting? It really looks like lens sharpness. That's just amazing.

Lee Jay

 Lee Jay's gear list:Lee Jay's gear list
Canon IXUS 310 HS Canon PowerShot SX260 HS Canon EOS 5D Canon EOS 20D Canon EOS 550D +22 more
padawan Junior Member • Posts: 41
Re: Sigma fixed my Bigma for free and ...

just curious. how many sigma lenses do we need to buy to be considered good to sigma?

drip wrote:

it's sharper than before!!!!! See this before and after comparison:
http://www.pbase.com/drip/image/40659084
100% crop of something 90 feet away:
http://www.pbase.com/drip/image/40659276

To make a long story short, I had a little problem with my Bigma so
I sent it to Sigma USA even though it's not under warranty. They
initially wanted to charge me $190 for the repair but after some
negotiation, they decided that my past support for Sigma deserves a
free service. This is a very impressive geature from Sigma who's
showing great appreciation for loyal fans.
Of course, getting it fixed for free is only half the joy, getting
my Bigma back to the sharpness that it should have been is equally
exciting. I'm going to use for shooting baseball, soccer and all
kinds of outdoor sports. Since this experience has given me more
confidence in Sigma, I'll further pursue more Sigma lenses that fit
my needs (like a WA zoom).

If you've been good to Sigma, keep it up and Sigma will treat you
right.

-- hide signature --

Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

Eugene Powers Forum Pro • Posts: 10,108
6 is a good number.......

That is what I have now 105 150 12-24 15-30 24-70 120-300 but I will sell at least 1 soon. I had 4 when I had Nikon, 17-35 24-70 70-200 50-500.
And many more on Canon before Nikon. And I don't even count TCs.
So Sigma should kiss my butt now.

padawan wrote:
just curious. how many sigma lenses do we need to buy to be
considered good to sigma?

drip wrote:

it's sharper than before!!!!! See this before and after comparison:
http://www.pbase.com/drip/image/40659084
100% crop of something 90 feet away:
http://www.pbase.com/drip/image/40659276

To make a long story short, I had a little problem with my Bigma so
I sent it to Sigma USA even though it's not under warranty. They
initially wanted to charge me $190 for the repair but after some
negotiation, they decided that my past support for Sigma deserves a
free service. This is a very impressive geature from Sigma who's
showing great appreciation for loyal fans.
Of course, getting it fixed for free is only half the joy, getting
my Bigma back to the sharpness that it should have been is equally
exciting. I'm going to use for shooting baseball, soccer and all
kinds of outdoor sports. Since this experience has given me more
confidence in Sigma, I'll further pursue more Sigma lenses that fit
my needs (like a WA zoom).

If you've been good to Sigma, keep it up and Sigma will treat you
right.

-- hide signature --

Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

-- hide signature --

Eugene

Canon is the best when it is working. Sigma is the same way now.

drip OP Veteran Member • Posts: 4,840
Re: Sigma fixed my Bigma for free and ...

ljfinger wrote:

drip wrote:

it's sharper than before!!!!! See this before and after comparison:
http://www.pbase.com/drip/image/40659084

What a difference! Are you sure it wasn't just more contrasty
lighting? It really looks like lens sharpness. That's just
amazing.

Heheh (I'm just too happy), I know how to judge sharpness, and know how to test sharpness. I shot a bunch at different scenes before making a conclusion. Before the service, I kept getting something simialr to the top image (soft edges at wide open). Now the edges are rather sharp. You can eve see the cracks on the letters quite clearly. This is what a Bigma is supposed to be!!!

-- hide signature --

Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

drip OP Veteran Member • Posts: 4,840
Re: 6 is a good number.......

Eugene Powers wrote:

That is what I have now 105 150 12-24 15-30 24-70 120-300 but I
will sell at least 1 soon. I had 4 when I had Nikon, 17-35 24-70
70-200 50-500.
And many more on Canon before Nikon. And I don't even count TCs.

So Sigma should kiss my butt now.

I think they are doing that, aren't they? 8-)

-- hide signature --

Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

drip OP Veteran Member • Posts: 4,840
Re: Sigma fixed my Bigma for free and ...

padawan wrote:

just curious. how many sigma lenses do we need to buy to be
considered good to sigma?

It's more about quality than quantity. If you like your Sigma lenses, recommend them to the others. I only own two Sigma's (50-500 and 20) right now but they are both exceptional performers that I can't help telling the others about them.

-- hide signature --

Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

Eugene Powers Forum Pro • Posts: 10,108
Yes they are.....nt

drip wrote:

Eugene Powers wrote:

That is what I have now 105 150 12-24 15-30 24-70 120-300 but I
will sell at least 1 soon. I had 4 when I had Nikon, 17-35 24-70
70-200 50-500.
And many more on Canon before Nikon. And I don't even count TCs.

So Sigma should kiss my butt now.

I think they are doing that, aren't they? 8-)

-- hide signature --

Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

-- hide signature --

Eugene

Canon is the best when it is working. Sigma is the same way now.

mgd711 Regular Member • Posts: 222
Sigma 120-300........??

Have you got your 120-300 and 24-70 back from Sigma yet??

Did Sigma resolve the focus issue? and are you still happy with the 12-24?
At the moment thats my favorite lens!

Mike

-- hide signature --
Eugene Powers Forum Pro • Posts: 10,108
You missed this post......

http://forums.dpreview.com/forums/read.asp?forum=1029&message=12603395
I am happy with all the lenses I got but not 100%.

I am still deciding what to keep 12-24 or 15-30, Sigma 24-70 or Canon 24-70. I will be selling 105mm for sure because I like 150mm more.

mgd711 wrote:

Have you got your 120-300 and 24-70 back from Sigma yet??

Did Sigma resolve the focus issue? and are you still happy with the
12-24?
At the moment thats my favorite lens!

Mike

-- hide signature --
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Eugene

Canon is the best when it is working. Sigma is the same way now.

mgd711 Regular Member • Posts: 222
Thanks for the update Eugene.

There are quite a few people on this board from whom I have learnt a lot and respect there opinions (for geniune unbiased advice!). Your one of them!

I hope you have better luck with the 120-300 when it comes back, it's one lenses I want but just can't quite justify, though the 150 Macro is next on the shopping list along with the 30 f1.4. That'll take me to six Sigma's!!!

Mike

-- hide signature --
Rocky II Senior Member • Posts: 1,769
Haha! Hey, Brian..

I bet Sigma did what I did to my Bigma. I gave it a few hard whacks with the heel of my hand. Fixed it right up. Remember my other post about how it wouldn't focus? LOL! Glad they got it fixed for you.
Rocky

drip wrote:

It's more about quality than quantity. If you like your Sigma
lenses, recommend them to the others. I only own two Sigma's
(50-500 and 20) right now but they are both exceptional performers
that I can't help telling the others about them.

-- hide signature --

Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

drip OP Veteran Member • Posts: 4,840
Aha

Rocky II wrote:

I bet Sigma did what I did to my Bigma. I gave it a few hard whacks
with the heel of my hand. Fixed it right up. Remember my other post
about how it wouldn't focus? LOL! Glad they got it fixed for you.

The Sigma technican must have read your post and learned how to fix it ... I thoroughly tested my Bigma and it's not a placebo effect, it's real !!!

-- hide signature --

Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

Eugene Powers Forum Pro • Posts: 10,108
Getting it back soon.......

I shipped it overnight at their cost and they already got it, fixed it and sending it back today. Thanks Fedex and Sigma.

mgd711 wrote:

There are quite a few people on this board from whom I have learnt
a lot and respect there opinions (for geniune unbiased advice!).
Your one of them!

I hope you have better luck with the 120-300 when it comes back,
it's one lenses I want but just can't quite justify, though the 150
Macro is next on the shopping list along with the 30 f1.4. That'll
take me to six Sigma's!!!

Mike

-- hide signature --
-- hide signature --

Eugene

Canon is the best when it is working. Sigma is the same way now.

drip OP Veteran Member • Posts: 4,840
We should all move to NY

Eugene Powers wrote:

I shipped it overnight at their cost and they already got it, fixed
it and sending it back today. Thanks Fedex and Sigma.

Close to both Canon and Sigma service centers.

-- hide signature --

Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

Eugene Powers Forum Pro • Posts: 10,108
With Fedex I don't have to.....nt

drip wrote:

Eugene Powers wrote:

I shipped it overnight at their cost and they already got it, fixed
it and sending it back today. Thanks Fedex and Sigma.

Close to both Canon and Sigma service centers.

-- hide signature --

Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

-- hide signature --

Eugene

Canon is the best when it is working. Sigma is the same way now.

Fer Senior Member • Posts: 2,434
Re: Sigma fixed my Bigma for free and ...

drip wrote:

If you've been good to Sigma, keep it up and Sigma will treat you
right.

I'm very happy for you!

Unfortunately, the things went differently for me, even if I have quite a number of Sigma lenses (15-30, 70-300, 50-500, 18-125): my 18-125 is "the way it should be" according to them (but it severely frontfocuses, in reality), my 15-30 is in Japan since early February and it's the second time I send it to be fixed, and my Bigma, while good, gives results that are more similar to your first shot than to the second one; still, is "as it should be" according to Sigma...

Fernando
--
Portfolios: http://www.usefilm.com/photographer/18417.html
http://www.bytephoto.com/photopost/showgallery.php?ppuser=1468

 Fer's gear list:Fer's gear list
Panasonic Lumix G Vario 45-200mm F4-5.6 OIS
drip OP Veteran Member • Posts: 4,840
Easy solution

Fer wrote:

I'm very happy for you!
Unfortunately, the things went differently for me, even if I have
quite a number of Sigma lenses (15-30, 70-300, 50-500, 18-125): my
18-125 is "the way it should be" according to them (but it severely
frontfocuses, in reality), my 15-30 is in Japan since early
February and it's the second time I send it to be fixed, and my
Bigma, while good, gives results that are more similar to your
first shot than to the second one; still, is "as it should be"
according to Sigma...

No, the first shot is not what Bigma should be. If your Bigma is under warranty, break it and send it in for repair. Sigma will make a after-repair caibration and hopefully it'll become the second shot. Good luck.
---
Brian
Dallas, TX (but a Spurs fan)
http://www.pbase.com/drip
http://drip.smugmug.com

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