Disaster in Firenze, bye O55

Started Aug 11, 2004 | Discussions thread
Jack Simpson
Jack Simpson Forum Pro • Posts: 11,833
Re: Disaster in Firenze, bye O55 /ernesto

Ernesto Cardenas wrote:

Jack Simpson wrote:

just wait what Reflecta says about reparations.....

I have been there and done that with a few camera's in my lifetime
and just had a customer in yesterday with the same quandary. Best
thing to do is to get an repair estimate and then balance that price
out against the "actual" selling price of the Optio 750 Z or a new
Optio 555, , if you can find one.

Thas exactly what i'm going to do, what references do you have from
Pentax Technical Support? I'm almost sure that Reflecta will send
my camera to Japan... anyway

Morning Ernesto,

I am 99.9% sure that "Reflecta" will not send your camera back to
Japan to servicing. If they cannot do it at their local service centre
it may go to the nearest authorised Pentax service centre which could
be Pentax France or Pentax Germany.

What I suggest you do is to contact Reflecta and ask them if they will
be doing the repair there or will they sending it elsewhere and, if you
don't already have it....here is the Reflecta contact information:

Spain Reflecta SA

Europa 8
08028 Barcelona
Tel: 93 33 91 154
Fax: 93 41 10 121
e-mail: reflecta@reflecta.com

Also, what you may want to do is contact the shop where you purchased
the camera and ask the salesperson and/or manager if they could contact
their Pentax Sales Rep and/or Reflecta to find out what will be the chain
of events regarding your repair estimate. For this latter part, I am pre-
suming that things, in the respect, are the same in Spain as they would
be in Canada but every country is different and this is for every camera
manufacturer.

Hope this is somewhat helpful and all the best with your camera
situation.

Cheers,

Jack

My goal is to have a operative camera at the end of the year

Hopefully you will not have to wait that long.

I hope so...

Thanks again
Ernesto

-- hide signature --

It's amazing what one can do when one doesn't know what one is doing

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