Reading mode: Light Dark

Nikon keeps letting me down.

Go to last post
brokenz said:
Greg Zillgitt said:
brokenz said:
You frequent many forums besides the ones here? LOL.
Click to expand...
And your point is?

--
http://www.pbase.com/gzillgi
Click to expand...
My point is that you are obviously not very internet savvy if this
is the first time that you've seen someone try to get a response
out of a company this way or if you think the use of a forum in
this manner is anything new. Your "what a load of cr@p" response
would almost make me think that you want him to just take it lying
down from Nikon. I'm sure that's not what you meant though.
Click to expand...
The cr@p I was referring to was Travis' contention that he was deliberately producing a heated discussion (i.e. trolling) in order to keep this thread at the head of the list. I believe he really expected more sympathy, then when he didn't get it he became abusive and defensive. Everyone has a right to complain about poor service, and I'm sure that there have been legitimate problems with Nikon service, but this guy does not strike me as credible so I'm inclined to give Nikon the benefit of the doubt in this case.

As far as your "internet savvy" insult, let's just say, aside from participating in these boards for 3 1/2 years, I've been an internet user for over 20 years (US military), long before there was a "world wide web". I've been in the IT business for over 30 years, and have focused exclusively on Web development for the last 4. I'm also a long-time veteran of usenet, where the real trolls live. This place is Mr Roger's Neighborhood by comparison.

--
http://www.pbase.com/gzillgi
 
Greg Zillgitt said:
The cr@p I was referring to was Travis' contention that he was
deliberately producing a heated discussion (i.e. trolling) in order
to keep this thread at the head of the list. I believe he really
expected more sympathy, then when he didn't get it he became
abusive and defensive. Everyone has a right to complain about poor
service, and I'm sure that there have been legitimate problems with
Nikon service, but this guy does not strike me as credible so I'm
inclined to give Nikon the benefit of the doubt in this case.
Click to expand...
Could be that he is being defensive because he is not getting the support here he expected. I tend to side with the little guy in cases like this though. I've been thru the ringer with big companies in the past (GM for example) and understand how hopeless one can feel after spending thousands upon thousands of dollars and not getting the service you feel you need.
Greg Zillgitt said:
As far as your "internet savvy" insult, let's just say, aside from
participating in these boards for 3 1/2 years, I've been an
internet user for over 20 years (US military), long before there
was a "world wide web". I've been in the IT business for over 30
years, and have focused exclusively on Web development for the last
4. I'm also a long-time veteran of usenet, where the real trolls
live. This place is Mr Roger's Neighborhood by comparison.

--
http://www.pbase.com/gzillgi
Click to expand...
I'll agree that this place is Mr Roger's neighborhood compared to most forums. That is why I'm so easily entertained when people get upset by little things here. ;)
 
brokenz said:
Greg Zillgitt said:
brokenz said:
You frequent many forums besides the ones here? LOL.
Click to expand...
And your point is?

--
http://www.pbase.com/gzillgi
Click to expand...
My point is that you are obviously not very internet savvy if this
is the first time that you've seen someone try to get a response
out of a company this way or if you think the use of a forum in
this manner is anything new. Your "what a load of cr@p" response
would almost make me think that you want him to just take it lying
down from Nikon. I'm sure that's not what you meant though.
Click to expand...
 
...to actually believe that you know what I am thinking more than I do myself. That's not real intelligent... and I imagine that you are probably a pretty intelligent guy.

I know what I'm thinking. I know what I'm doing: I have been treated poorly and I'm making it known.

When I go to a good restaurant, I tell people about it. When I go to a bad restaurant, I warn people about it. It's likely that you do the same.

That is what I am doing.

Please try to get past your emotions and be rational about what you say.

As you have seen, I treat irrational, rediculous, non-thinking responses in this post (not saying that yours was that over-the-top compared to some) with the same off-the-cuff remarks that the poster of the response is writing, because there is no arguing with such emotional and subjective people. Instead, I just toss it back and have a little fun with it.

Good luck to you!
 
I am quoting this of of Thom Hogan's website. He's a good photographer and he seems like an intelligent guy. These thoughts EXACTLY echo my thoughts....

...from the website http://www.bythom.com

"Will History Repeat?

Why am I so concerned about these non-engineering issues? Well, consider what history has taught us: Nikon once owned the advanced and pro SLR marketplace with the Nikon F. But Canon eventually eroded that by getting the non-technical side right. While Nikon managed to retain the #2 position in the 35mm SLR market, they consistently lost market share over the years. There was even a time in the late 80's and early 90's when it appeared that Minolta's autofocus onslaught might manage to unseat Nikon's #2 position.

The introduction of the original D1 was much like the introduction of the F. It caught the rest of the market by surprise, it was well engineered and priced right, and it quickly dominated the pro market (this time for DSLRs). And while Nikon apparently has retained the larger overall market share (at least through mid-2003), the problems I list in this article, if left uncorrected, will indeed let Canon get the leg up, regardless of whose camera is better. I'll make this prediction: regardless of how good the D2h, D2x, and D200 eventually prove to be, Nikon will slip to 2nd in DSLR market share if the problems I point out aren't fixed.

Of course, #2 with a 30-40% share isn't all bad, and Nikon has managed to thrive in this position in the past. But we are at a critical juncture this time. Failure to address the systemic consumer issues I point out gives other competitors an opening. Fix those problems, and I can think of no way in which anyone other than Canon could take market share from Nikon, and even that would be difficult and expensive. "
Ozzie Fior said:
Travis:

What Nion center are you dealing with? I nromally deal with Nikon
Torrance, CA, USA, and they have always treated me very well, and
processed equipment faster than promised. Of course, I do not earn
my living as a photographer, so I can afford to wait a week.I too
was upset Poff) about having to send my NEW camera in for focus
check, but it was back at my doorstep within seven days. Truly, I
wouldn't expect service from other brands to be sufficiently
better, ort early samples of new products to be any more trouble
free.
Click to expand...
 
Travis G VanDenBerg said:
He talks about Nikon, and seems to confirm many of the issues I
have had with Nikon.
Click to expand...
Below is your original post. Which of your points exactly Mr.Hogan confirms on his site? With quotes in parallel in context and intonation, please....

===========quote from your original post============

One thing I've learned; the older the Nikon gear, the better the quality.

NEEDLESS TO SAY, I"VE SPENT A FAIR AMOUNT OF $$$ WITH NIKON.

It used to be that Nikon were so far superior to Canon, Minolta, etc in system and design, that Nikon really were the only way to go.

However, I have the strongest urge today to sell everything and buy a different brand.

My dealings with Nikon lately have been absolutely horrible. I have needed to call tech support regarding issues with software, cameras, and lenses. Telephone hold times have been over 30 minutes. In every case the tech support representative was clueless and of zero help. I knew more about the product than the Nikon tech rep in EVERY case. Each of the issues were related to flaws in their products.

Secondly, I needed to send a lens in for repair. The service person was unable to answer my questions at all, saying she just was there to answer phones and had no technical knowledge. However, she did promise that the repair process would take 7-10 days from the time they received the camera.

Sixteen day after they received teh package, I finally received a letter from Nikon showing the wrong lens model and claiming a repair price as expensive as the lens. If I declined the repair, it would be ten days before they even sent the lens back to me!. I called and the person in service was absolutely of no value in the matter. This was after waiting on hold for 40 minutes. This meant a promised repair of 7-10 days would actually take over a month.

My emails to Nikon are ALWAYS met with generic responses of no value. The inaccuracy of the information they provide through tech support a great deal of the time shows that their representatives are not adequately trained.

Furthermore, they are delivering products to market with significant flaws....something that didn't happen when Nikon was so superior to the others. Now, Nikon is starting to become "just another manufacturer". Cameras with focus issues, VR lenses with malaligned elements, software glitches, focus errors in lenses... the list is endless.

Nikon's customer service is so poor that they act as if they are doing you a favor by "letting" you buy their products.

I'm extremely let down by this company. The simple fact is that another big manufacturer is making products every bit as good, with a very extensive sysytem offering, where warranties are offered world wide, as well.

Please don't post a defense stating that this is a sign of the times, or is Nikon's way of lowering costs etc. We know all that. The problem is Nikon's management style and the way that they now run their company. It is no longer a "quality above all else" firm.

Keep your eye on eBay, because I may be having a fire sale soon!

==========end qoute===========

--
no text
 
Travis G VanDenBerg said:
...from the website http://www.bythom.com

"Will History Repeat?

Why am I so concerned about these non-engineering issues? Well,
consider what history has taught us: Nikon once owned the advanced
and pro SLR marketplace with the Nikon F. But Canon eventually
eroded that by getting the non-technical side right. While Nikon
managed to retain the #2 position in the 35mm SLR market, they
consistently lost market share over the years. There was even a
time in the late 80's and early 90's when it appeared that
Minolta's autofocus onslaught might manage to unseat Nikon's #2
position.

The introduction of the original D1 was much like the introduction
of the F. It caught the rest of the market by surprise, it was well
engineered and priced right, and it quickly dominated the pro
market (this time for DSLRs). And while Nikon apparently has
retained the larger overall market share (at least through
mid-2003), the problems I list in this article, if left
uncorrected, will indeed let Canon get the leg up, regardless of
whose camera is better. I'll make this prediction: regardless of
how good the D2h, D2x, and D200 eventually prove to be, Nikon will
slip to 2nd in DSLR market share if the problems I point out aren't
fixed.

Of course, #2 with a 30-40% share isn't all bad, and Nikon has
managed to thrive in this position in the past. But we are at a
critical juncture this time. Failure to address the systemic
consumer issues I point out gives other competitors an opening. Fix
those problems, and I can think of no way in which anyone other
than Canon could take market share from Nikon, and even that would
be difficult and expensive. "
Ozzie Fior said:
Travis:

What Nion center are you dealing with? I nromally deal with Nikon
Torrance, CA, USA, and they have always treated me very well, and
processed equipment faster than promised. Of course, I do not earn
my living as a photographer, so I can afford to wait a week.I too
was upset Poff) about having to send my NEW camera in for focus
check, but it was back at my doorstep within seven days. Truly, I
wouldn't expect service from other brands to be sufficiently
better, ort early samples of new products to be any more trouble
free.
Click to expand...
Click to expand...
I guess only diffrence is he isnt so emotional about it :-)

And just a tad more credibility and perspective on the subject.

Best
--
Regards
Paul L.

 
thanks!
Paul.R.Lindqvist said:
Travis G VanDenBerg said:
...from the website http://www.bythom.com

"Will History Repeat?

Why am I so concerned about these non-engineering issues? Well,
consider what history has taught us: Nikon once owned the advanced
and pro SLR marketplace with the Nikon F. But Canon eventually
eroded that by getting the non-technical side right. While Nikon
managed to retain the #2 position in the 35mm SLR market, they
consistently lost market share over the years. There was even a
time in the late 80's and early 90's when it appeared that
Minolta's autofocus onslaught might manage to unseat Nikon's #2
position.

The introduction of the original D1 was much like the introduction
of the F. It caught the rest of the market by surprise, it was well
engineered and priced right, and it quickly dominated the pro
market (this time for DSLRs). And while Nikon apparently has
retained the larger overall market share (at least through
mid-2003), the problems I list in this article, if left
uncorrected, will indeed let Canon get the leg up, regardless of
whose camera is better. I'll make this prediction: regardless of
how good the D2h, D2x, and D200 eventually prove to be, Nikon will
slip to 2nd in DSLR market share if the problems I point out aren't
fixed.

Of course, #2 with a 30-40% share isn't all bad, and Nikon has
managed to thrive in this position in the past. But we are at a
critical juncture this time. Failure to address the systemic
consumer issues I point out gives other competitors an opening. Fix
those problems, and I can think of no way in which anyone other
than Canon could take market share from Nikon, and even that would
be difficult and expensive. "
Ozzie Fior said:
Travis:

What Nion center are you dealing with? I nromally deal with Nikon
Torrance, CA, USA, and they have always treated me very well, and
processed equipment faster than promised. Of course, I do not earn
my living as a photographer, so I can afford to wait a week.I too
was upset Poff) about having to send my NEW camera in for focus
check, but it was back at my doorstep within seven days. Truly, I
wouldn't expect service from other brands to be sufficiently
better, ort early samples of new products to be any more trouble
free.
Click to expand...
Click to expand...
I guess only diffrence is he isnt so emotional about it :-)

And just a tad more credibility and perspective on the subject.

Best
--
Regards
Paul L.

Click to expand...
 
Travis G VanDenBerg said:
Paul.R.Lindqvist said:
Travis G VanDenBerg said:
...from the website http://www.bythom.com

"Will History Repeat?

Why am I so concerned about these non-engineering issues? Well,
consider what history has taught us: Nikon once owned the advanced
and pro SLR marketplace with the Nikon F. But Canon eventually
eroded that by getting the non-technical side right. While Nikon
managed to retain the #2 position in the 35mm SLR market, they
consistently lost market share over the years. There was even a
time in the late 80's and early 90's when it appeared that
Minolta's autofocus onslaught might manage to unseat Nikon's #2
position.

The introduction of the original D1 was much like the introduction
of the F. It caught the rest of the market by surprise, it was well
engineered and priced right, and it quickly dominated the pro
market (this time for DSLRs). And while Nikon apparently has
retained the larger overall market share (at least through
mid-2003), the problems I list in this article, if left
uncorrected, will indeed let Canon get the leg up, regardless of
whose camera is better. I'll make this prediction: regardless of
how good the D2h, D2x, and D200 eventually prove to be, Nikon will
slip to 2nd in DSLR market share if the problems I point out aren't
fixed.

Of course, #2 with a 30-40% share isn't all bad, and Nikon has
managed to thrive in this position in the past. But we are at a
critical juncture this time. Failure to address the systemic
consumer issues I point out gives other competitors an opening. Fix
those problems, and I can think of no way in which anyone other
than Canon could take market share from Nikon, and even that would
be difficult and expensive. "
Ozzie Fior said:
Travis:

What Nion center are you dealing with? I nromally deal with Nikon
Torrance, CA, USA, and they have always treated me very well, and
processed equipment faster than promised. Of course, I do not earn
my living as a photographer, so I can afford to wait a week.I too
was upset Poff) about having to send my NEW camera in for focus
check, but it was back at my doorstep within seven days. Truly, I
wouldn't expect service from other brands to be sufficiently
better, ort early samples of new products to be any more trouble
free.
Click to expand...
Click to expand...
I guess only diffrence is he isnt so emotional about it :-)

And just a tad more credibility and perspective on the subject.

Best
--
Regards
Paul L.

Click to expand...
Click to expand...
--
Regards
Paul L.

 
Travis G VanDenBerg said:
I thought you were agreeing with me. If not, please tell me where
Thom was disagreeing...I'm more than open to here your facts.
Thanks
Click to expand...
If agreeing means: i had the same experience with Nikon customer support, well then its NO.

If agreeing means : i can see why u backed up ur original post with Thoms Article, then its YES.

Best
--
Regards
Paul L.

 
No camera company offers what you'd like though, this is the digital age. And if you get a "perfect" camera...there will be large strides over the next five years or so...no longer can a camera go for decades essentially at 100%.
 
Bottom line, this is not a $99.00 camera, This is a $999 camera!!! Just like my Powerbook, I have replaced the keyboard 3 times!! Apple never acknoledge the computer case is not equaly made! finally they have replaced the top and bottom case of the laptop and keyboard after the 3 replacement of the keyboard. So far there is nothing happend until now! (6 months). What I am trying to say is, if there is a $999 laptop with the key has some noise, I will live with that. But this is $2999, which is $2000 dollars more than the rest, With the higher end products, we expect the products to be better than other and "LESS PROBLEM" than the cheaper's products! Sending it back will takes a lot of time and waste a lot of time! You can buy a powerbook cheaper oversea, You can buy a Nikon D70 oversea as well, Why do you pay more in the USA? Just because of the better customer service or faster customer service? I can get a camera some where in Asia will be atlest $150 cheaper! Why do I pay more in The U.S.A? I think we deserve better customer service or apply the best quality control! I will buy a Nikon D70, I will only buy it whenever they have a less complaint! I know Nikon cannot make everybody happy! I would suggest they replace a new camera to those people who have serious problem with their camera. Nikon can always refurbish those D70 (I will buy one, I don't care). Sony make a quality products, but how many refurbished products do they have? Do they lose money when they refurbished those products? Think about the customer satisfaction and those SHIPPING CHARGE BACK AND FORWARD? Not sure if they have evver do the math? If they don't I will do it.
Paul.R.Lindqvist said:
Travis G VanDenBerg said:
I thought you were agreeing with me. If not, please tell me where
Thom was disagreeing...I'm more than open to here your facts.
Thanks
Click to expand...
If agreeing means: i had the same experience with Nikon customer
support, well then its NO.

If agreeing means : i can see why u backed up ur original post with
Thoms Article, then its YES.

Best
--
Regards
Paul L.

Click to expand...
 
Travis G VanDenBerg said:
I am quoting this of of Thom Hogan's website. He's a good
photographer and he seems like an intelligent guy. These thoughts
EXACTLY echo my thoughts....

...from the website http://www.bythom.com [Copyrighted quote snipped]
Click to expand...
Since you seem to want to make me a part of your complaint, let me step in here. There are three possibilities I see:
1. You want the world to know you were wronged.
2. You want Nikon to specifically change something in their practices.
3. You want Nikon to become a better company.

So far, in all your posts, I only see #1. Fine, you were wronged, we get the point, you can stop posting now.

While you point to my article and writings (which definitely have as a motive #2 and #3 and are quite specific in reference to actual Nikon policies and practices; D70 eBook readers will note I went so far as to outline the procedure you should use to return a product to Nikon, even though Nikon hasn't), you offer nothing other than a rant on your own (#1). While that might make you feel good, it does absolutely nothing to solve any problem that might exist at Nikon. I'm sure a pyschologist could identify the syndrome for you, but you seem to be simply acting out here, not actually helping along any discussion that might improve the situation with Nikon's support practices.

Finally I resent being used as the "authority" to validate your rant (Nikon's and most Nikon users are well aware of my article BTW). I can assure you that I will not use your rant to validate my suggestions. If you have a problem with Nikon, document it accurately and suggest what should have happened.

--
Thom Hogan
author, Nikon Field Guide & Nikon Flash Guide
author, Complete Guides to the Nikon D70, D100, D1 series, and Fujifilm S2 Pro
http://www.bythom.com
 
Okay we have to stop this now and just focus on the real issues like this thread:
http://forums.dpreview.com/forums/read.asp?forum=1034&message=9230965

Lighten up you guys! have fun shooting, and just vent on the above post!!! ;)

HAPPY FATHERS DAY TO ALL FATHERS ( CALL YOUR DADS, SHUT OFF THE COMPUTER AND TALK TO HIM) YOU ONLY GET ONE CHANCE> > > =)

Travis you a dad? if so Happy Father's Day to you, if not then it's all the same....Happy Day to you then.
--
I like it simple......
D isang daan
http://www.pbase.com/chaperon
 
Keng Tay said:
Bottom line, this is not a $99.00 camera, This is a $999 camera!!!
Just like my Powerbook, I have replaced the keyboard 3 times!!
Apple never acknoledge the computer case is not equaly made!
finally they have replaced the top and bottom case of the laptop
and keyboard after the 3 replacement of the keyboard. So far there
is nothing happend until now! (6 months). What I am trying to say
is, if there is a $999 laptop with the key has some noise, I will
live with that. But this is $2999, which is $2000 dollars more than
the rest, With the higher end products, we expect the products to
be better than other and "LESS PROBLEM" than the cheaper's
products! Sending it back will takes a lot of time and waste a lot
of time! You can buy a powerbook cheaper oversea, You can buy a
Nikon D70 oversea as well, Why do you pay more in the USA? Just
because of the better customer service or faster customer service?
I can get a camera some where in Asia will be atlest $150 cheaper!
Why do I pay more in The U.S.A? I think we deserve better customer
service or apply the best quality control! I will buy a Nikon D70,
I will only buy it whenever they have a less complaint! I know
Nikon cannot make everybody happy! I would suggest they replace a
new camera to those people who have serious problem with their
camera. Nikon can always refurbish those D70 (I will buy one, I
don't care). Sony make a quality products, but how many refurbished
products do they have? Do they lose money when they refurbished
those products? Think about the customer satisfaction and those
SHIPPING CHARGE BACK AND FORWARD? Not sure if they have evver do
the math? If they don't I will do it.
Click to expand...
Offcourse we want all products to work at 100%, I went 2 times to Nikon service center to get my camera calibrated. Was it hard ? no not really. Im i mad ? NO. Im impressed by their service. they fixed it while i where waiting. Less then 30 min each time.

Maybe im just more tolerante then most people, bad customer service to me is if Nikon refused to fix the camera for me, saying something like "this is within spec". But they didnt, they asked to bring it. Offcourse i could understand peoples frustration when they have to send their new camera off for over a month. But i dont see the use of these rant threads.

Best
--
Regards
Paul L.

 
I quoted you directly and gave you credit for you writings. If you don't like it, then don't write it.

Step up and take credit for what you have said. I have not misquoted you. I have not stolen your material. I have credited you where it is due and I have actually listed your site so others could read it for themselves.

Trying to interpret what I am trying to accomplish is out of your specialty, unless you read minds.
 
You must log in or register to reply here.

Keyboard shortcuts

f
Forum
m
My threads
Mobile site
About
Editorial content
Cameras & Lenses
Community
All content, design, and layout are Copyright © 1998–2025 Digital Photography Review All Rights Reserved.
Reproduction in whole or part in any form or medium without specific written permission is prohibited.
When you use DPReview links to buy products, the site may earn a commission.
©GPS Media - Guides, Products, Services.
Back
Top