Fuji repair is a CRAZY, its costing me $$$!!!

James C. Whiteside III · Dec 3, 2003

Well I called up fuji the other week with a list of about 4 things that was wrong with my 602 and they said send it in, it would be about 4+ weeks. I was heart broken so the lady said check with one of there authorized repair centers and see what there wait was.

So I called a repair center up in DC and they asked me what was wrong and said it would be not problem at the most 1.5 weeks of down time. So I was so excited I said I would just drive it up (about a 3.5 hour drive one way) that day.

When I got there, the rapairmans story changed, he said then 2 weeks. So I said ok, that is still better than 4+ weeks. So I left happy...

Well a week later they call me up and tell me they cant fix it, so its going to get shipped to FUJI in NJ. I was MAD, but if thats got to be done, well send it.

The problem is now I have to pay shipping up to Fuji in NJ, shipping back to DC to them, and then shipping to me. Orginally all I was suppose to pay was shipping one way, whether it would be shipping it there, or shipping it back to me. So instead of $10, its turned in to about $40+ ($15 + $15 + $10+?).

The worst part is they are sending it regular mail. So I will probably have to add another 2 weeks (up and back to them and me) to that 4+ weeks of repair for shipping it all over the place.

I feel like there giving me the shaft, do you think so? Should I report this to someone at Fuji or is this the normal deal. I thought Fuji paid for shipping back.

I also asked if they could ship it directly to me from Fuji in NJ, but the authorized repair place said no, they review all repairs that was sent to them. Sounded like he was just trying to get another $25 out of me since, Fuji should just direct ship it back to me.

What do you think?
--
Olympus C-2100 - C-700 & Fuji S602
Canon TL-55(1.4X),B-300,TCON-14, A-200, C-180,
C-210, Tiffen .7X WA, & Adorama 2X Teleconverter
If they make it, I STACK-IT
Dreaming about a MORE POWER

Curt Sorrentino · Dec 3, 2003

James C. Whiteside III said:
Well I called up fuji the other week with a list of about 4 things
that was wrong with my 602 and they said send it in, it would be
about 4+ weeks. I was heart broken so the lady said check with one
of there authorized repair centers and see what there wait was.

So I called a repair center up in DC and they asked me what was
wrong and said it would be not problem at the most 1.5 weeks of
down time. So I was so excited I said I would just drive it up
(about a 3.5 hour drive one way) that day.

When I got there, the rapairmans story changed, he said then 2
weeks. So I said ok, that is still better than 4+ weeks. So I left
happy...

Well a week later they call me up and tell me they cant fix it, so
its going to get shipped to FUJI in NJ. I was MAD, but if thats got
to be done, well send it.

The problem is now I have to pay shipping up to Fuji in NJ,
shipping back to DC to them, and then shipping to me. Orginally all
I was suppose to pay was shipping one way, whether it would be
shipping it there, or shipping it back to me. So instead of $10,
its turned in to about $40+ ($15 + $15 + $10+?).

The worst part is they are sending it regular mail. So I will
probably have to add another 2 weeks (up and back to them and me)
to that 4+ weeks of repair for shipping it all over the place.

I feel like there giving me the shaft, do you think so? Should I
report this to someone at Fuji or is this the normal deal. I
thought Fuji paid for shipping back.

I also asked if they could ship it directly to me from Fuji in NJ,
but the authorized repair place said no, they review all repairs
that was sent to them. Sounded like he was just trying to get
another $25 out of me since, Fuji should just direct ship it back
to me.

What do you think?

Hi James,

I sent my S602 into the closet authorized repair center after calling them to verify the procedure and check the down time. I got it back today, about 2 1/2 weeks later. Not too bad timewise! The problems I sent it in for were corrected, but now the telephoto zoom rocker button was flopping around in the case. The zoom worked, but I was a little aggravated since it was fine when I sent it out. I called the repair center and explained the problem. No matter what I said or who I talked to, I have to pay at least the shipping back to them. They said it would be corrected first, once they received the unit, but I already paid round-trip shipping once!

I can understand your frustration and hope it goes well for you.

Curt

James C. Whiteside III said:
--

James C. Whiteside III said:
Olympus C-2100 - C-700 & Fuji S602
Canon TL-55(1.4X),B-300,TCON-14, A-200, C-180,
C-210, Tiffen .7X WA, & Adorama 2X Teleconverter
If they make it, I STACK-IT
Dreaming about a MORE POWER

jim corcoran · Dec 3, 2003

James C. Whiteside III said:
Well I called up fuji the other week with a list of about 4 things
that was wrong with my 602 and they said send it in, it would be
about 4+ weeks. I was heart broken so the lady said check with one
of there authorized repair centers and see what there wait was.

So I called a repair center up in DC and they asked me what was
wrong and said it would be not problem at the most 1.5 weeks of
down time. So I was so excited I said I would just drive it up
(about a 3.5 hour drive one way) that day.

When I got there, the rapairmans story changed, he said then 2
weeks. So I said ok, that is still better than 4+ weeks. So I left
happy...

Well a week later they call me up and tell me they cant fix it, so
its going to get shipped to FUJI in NJ. I was MAD, but if thats got
to be done, well send it.

The problem is now I have to pay shipping up to Fuji in NJ,
shipping back to DC to them, and then shipping to me. Orginally all
I was suppose to pay was shipping one way, whether it would be
shipping it there, or shipping it back to me. So instead of $10,
its turned in to about $40+ ($15 + $15 + $10+?).

The worst part is they are sending it regular mail. So I will
probably have to add another 2 weeks (up and back to them and me)
to that 4+ weeks of repair for shipping it all over the place.

I feel like there giving me the shaft, do you think so? Should I
report this to someone at Fuji or is this the normal deal. I
thought Fuji paid for shipping back.

I also asked if they could ship it directly to me from Fuji in NJ,
but the authorized repair place said no, they review all repairs
that was sent to them. Sounded like he was just trying to get
another $25 out of me since, Fuji should just direct ship it back
to me.

What do you think?
--
Olympus C-2100 - C-700 & Fuji S602
Canon TL-55(1.4X),B-300,TCON-14, A-200, C-180,
C-210, Tiffen .7X WA, & Adorama 2X Teleconverter
If they make it, I STACK-IT
Dreaming about a MORE POWER

wow thats really sux.......for lack of a better term......I always felt that a product is only as good as the service after you purchase it...so far reading these stories and others i not to impressed with fuji...I hope they get their act together jim
--
http://www.pbase.com/jamcrky

jkirk@oz · Dec 3, 2003

Hi mate,
It does stink ! My thoughts below -

James C. Whiteside III said:
James C. Whiteside III wrote:

Well I called up fuji the other week with a list of about 4 things that was wrong with my 602 and they said send it in, it would be about 4+ weeks. I was heart broken so the lady said check with one of there authorized repair centers and see what there wait was .... So I called a repair center up in DC and they asked me what was wrong and said it would be not problem at the most 1.5 weeks of down time .... When I got there, the rapairmans story changed, he said then 2 weeks. So I said ok, that is still better than 4+ weeks. So I left happy ... The problem is now I have to pay shipping up to Fuji in NJ, shipping back to DC to them, and then shipping to me .... The worst part is they are sending it regular mail. So I will probably have to add another 2 weeks ...
I feel like there giving me the shaft, do you think so?

Very likely. They have the service issue sown up world-wide. Bugg*r all we can do about it though. The only "nice" thing I'll say for them is ANYONE can ring up and order parts (CHEAP). Direct from Fuji though (in your country) NOT from a dealer.

James C. Whiteside III said:
Should I report this to someone at Fuji or is this the normal deal.

I would DEFINITELY send Fuji an email DIRECT, to at least the service manager and company manager. IF we don't tell them how pi* ed off we are they will NEVER change. Sadly, it is becoing very normal(?), but we don't have to put up with this sh*t.

James C. Whiteside III said:
I also asked if they could ship it directly to me from Fuji in NJ, but the authorized repair place said no, they review all repairs that was sent to them. Sounded like he was just trying to get another $25 out of me since, Fuji should just direct ship it back to me.

He fed you cr*p. There would be NO need for them to do it. Most likely an idiotic liscence agreement.

James C. Whiteside III said:
What do you think?

Can you tell me what the 4 issues were? If you haven't already seem my service page, there's not a lot you can't do yourself. I personally know MANY many dozens that have done their own repair using my pages. Maybe even Curt here will end up fixing one of their stuff-ups ;-). Hi mate, I've sent you an email.
Pics are at http://www.digsys.com/s602z/s602z.html

IF you do ever have more problems or want to do it yourself, Ask HERE FIRST. I can help you with any question you have. Keeping fingers crossed for ya.
JKirk

steve wilkes · Dec 3, 2003

hmmm you need to buy some proper cameras....

James C. Whiteside III said:
Well I called up fuji the other week with a list of about 4 things
that was wrong with my 602 and they said send it in, it would be
about 4+ weeks. I was heart broken so the lady said check with one
of there authorized repair centers and see what there wait was.

So I called a repair center up in DC and they asked me what was
wrong and said it would be not problem at the most 1.5 weeks of
down time. So I was so excited I said I would just drive it up
(about a 3.5 hour drive one way) that day.

When I got there, the rapairmans story changed, he said then 2
weeks. So I said ok, that is still better than 4+ weeks. So I left
happy...

Well a week later they call me up and tell me they cant fix it, so
its going to get shipped to FUJI in NJ. I was MAD, but if thats got
to be done, well send it.

The problem is now I have to pay shipping up to Fuji in NJ,
shipping back to DC to them, and then shipping to me. Orginally all
I was suppose to pay was shipping one way, whether it would be
shipping it there, or shipping it back to me. So instead of $10,
its turned in to about $40+ ($15 + $15 + $10+?).

The worst part is they are sending it regular mail. So I will
probably have to add another 2 weeks (up and back to them and me)
to that 4+ weeks of repair for shipping it all over the place.

I feel like there giving me the shaft, do you think so? Should I
report this to someone at Fuji or is this the normal deal. I
thought Fuji paid for shipping back.

I also asked if they could ship it directly to me from Fuji in NJ,
but the authorized repair place said no, they review all repairs
that was sent to them. Sounded like he was just trying to get
another $25 out of me since, Fuji should just direct ship it back
to me.

What do you think?
--
Olympus C-2100 - C-700 & Fuji S602
Canon TL-55(1.4X),B-300,TCON-14, A-200, C-180,
C-210, Tiffen .7X WA, & Adorama 2X Teleconverter
If they make it, I STACK-IT
Dreaming about a MORE POWER

--
Steve
The 'truth' is never pure & seldom straightforward.
1Ds/10D/30e/RIP Minolta/ETRSI/5X4 & French Medium Format Camera 6x6, 6x9.
Some sarcasim included, may need assembly.

jkirk@oz · Dec 3, 2003

steve wilkes said:
steve wilkes wrote:
hmmm you need to buy some proper cameras....

Ernie S. · Dec 3, 2003

That dealer guy is full of it.He's doing exactly what you think he is and that's work a few more bucks out of you.It's YOUR camera you can have it sent where ever you want.He doesn't own any rights to it.If I were you I'd send an e-mail to fuji alright but it would be to lodge a complaint about that dealer.

1st off he tells you a week and a half so that he can get your business.Then he changes that once your in his store to 2 weeks.Then it turns out he can't even fix the camera anyway.On top of all that he's trying to squeek money from you when all he did was make the whole ordeal 10 times worse than it was.

Yep I'd complain to fuji and him if I were you.

Ernie

Mike Chinnock · Dec 3, 2003

James C. Whiteside III wrote:
. . .

James C. Whiteside III said:
I feel like there giving me the shaft, do you think so? Should I
report this to someone at Fuji or is this the normal deal. I
thought Fuji paid for shipping back.

I also asked if they could ship it directly to me from Fuji in NJ,
but the authorized repair place said no, they review all repairs
that was sent to them. Sounded like he was just trying to get
another $25 out of me since, Fuji should just direct ship it back
to me.

What do you think?

--

Why do you think "he was just trying to get another $25 out of me . . . ." ? Strikes me you went out of your way to take the camera to this service shop. That they must sub-contract out the job I do not think changes that. It seems to me the shop is the one who contracts with Fuji to repair your camera so it is to them the camera is returned. This seems pretty normal to my thinking. Will you accept responsibility for my camera if I ship it to Fuji, and by-pass you ?

Strange way of doing it for a possible couple weeks repair time. Sometimes when I shop for a "better deal", it does not come out that way in the end.

Happy Shooting !

Mike Chinnock
-----

Sanyo VPC-X350 HP C912 Fuji S602
Kenko VC-200HI Oly TCON-17
Sunpak 611 Vivitar 91
HP Photosmart P1000, 7550

James C. Whiteside III said:
Olympus C-2100 - C-700 & Fuji S602
Canon

Mike Chinnock · Dec 3, 2003

Ernie S. said:
That dealer guy is full of it.He's doing exactly what you think he
is and that's work a few more bucks out of you.It's YOUR camera you
can have it sent where ever you want.He doesn't own any rights to
it.If I were you I'd send an e-mail to fuji alright but it would be
to lodge a complaint about that dealer.

1st off he tells you a week and a half so that he can get your
business.Then he changes that once your in his store to 2
weeks.Then it turns out he can't even fix the camera anyway.On top
of all that he's trying to squeek money from you when all he did
was make the whole ordeal 10 times worse than it was.

Yep I'd complain to fuji and him if I were you.

Ernie

--

Jim contracted with some shop to repair the camera. He was not required to do this after being told 2 weeks, instead ot the 1.5 weeks estimate over the phone, nor was Jim required to authorize the shop shipping the camera back to Fuji ... Jim could have simply said "Never mind, I'll pick up my camera." But he did not. He took a gamble the shop could fix it cheaper and faster than Fuji, and it did not work out (does not surprise me with a middleman brought into the picture, but that is just my slant on things). I doubt this shop, doing business to make a profit, has anymore control over Fuji than Jim had. Go easy on the repair shop .... You don't like Fuji's repair service ... fine, then buy a canon, but why beat up the repair shop ?

Happy Shooting !

Mike Chinnock
-----

Sanyo VPC-X350 HP C912 Fuji S602
Kenko VC-200HI Oly TCON-17
Sunpak 611 Vivitar 91
HP Photosmart P1000, 7550

jkirk@oz · Dec 3, 2003

Maaate, lay off the guy. He did NOTHING wrong. FUJI suggested he try an AUTHORISED repair dealer !! AND "they" LIED to him. Just about everything you state is BS (MY OPINION). Geez folks, lets read stuff carefully before we break out the hanging rope

. I say fook em, nail em ! Yeah, I've been in service or run service dept's or involved in some way all my life. I KNOW what the hell goes on.
JKirk

Mike Chinnock said:
Mike Chinnock wrote:

Why do you think "he was just trying to get another $25 out of me .. . ." ? Strikes me you went out of your way to take the camera to this service shop. That they must sub-contract out the job I do not think changes that. It seems to me the shop is the one who contracts with Fuji to repair your camera so it is to them the camera is returned. This seems pretty normal to my thinking. Will you accept responsibility for my camera if I ship it to Fuji, and by-pass you ?

Strange way of doing it for a possible couple weeks repair time. Sometimes when I shop for a "better deal", it does not come out that way in the end.

Mike Chinnock said:
Mike Chinnock said:

Well I called up fuji the other week with a list of about 4 things that was wrong with my 602 and they said send it in, it would be about 4+ weeks. I was heart broken so the lady said check with one of there authorized repair centers and see what there wait was.

So I called a repair center up in DC and they asked me what was wrong and said it would be not problem at the most 1.5 weeks of down time. So I was so excited I said I would just drive it up (about a 3.5 hour drive one way) that day.

When I got there, the rapairmans story changed, he said then 2 weeks. So I said ok, that is still better than 4+ weeks. So I left happy...

Click to expand...

Ernie S. · Dec 3, 2003

Joe Clemmons · Dec 3, 2003

Totally agree there. If they are an authorized repair center, and cannot fix it there, the customer is NOT liable for any additional shipping to or from any other facility. The original poster needs to push this HARD !

jkirk@oz said:
jkirk@oz said:

Mike Chinnock wrote:

Why do you think "he was just trying to get another $25 out of me .. . ." ? Strikes me you went out of your way to take the camera to this service shop. That they must sub-contract out the job I do not think changes that. It seems to me the shop is the one who contracts with Fuji to repair your camera so it is to them the camera is returned. This seems pretty normal to my thinking. Will you accept responsibility for my camera if I ship it to Fuji, and by-pass you ?

Strange way of doing it for a possible couple weeks repair time. Sometimes when I shop for a "better deal", it does not come out that way in the end.

Click to expand...

jkirk@oz said:

jkirk@oz said:

Well I called up fuji the other week with a list of about 4 things that was wrong with my 602 and they said send it in, it would be about 4+ weeks. I was heart broken so the lady said check with one of there authorized repair centers and see what there wait was.

So I called a repair center up in DC and they asked me what was wrong and said it would be not problem at the most 1.5 weeks of down time. So I was so excited I said I would just drive it up (about a 3.5 hour drive one way) that day.

When I got there, the rapairmans story changed, he said then 2 weeks. So I said ok, that is still better than 4+ weeks. So I left happy...

Click to expand...

Click to expand...

--
Joe Clemmons
Houston TX USA

Pbase Supporter
(Fuji 602z, Canon A40, Canon S9000, Epson2450)
http://www.pbase.com/joeclemmons

terminator3 · Dec 3, 2003

That's not fair since they want you to cover for problems they created.
They should cover all cost from now on. In this case is not even
Fuji, it's the repair center.
That happened to me once with my car...the shop fixed one thing and
broke another.
And sometimes they can't accept they broke something....
Clearly lack of professionalism IMHO.

A

Curt Sorrentino said:
James C. Whiteside III said:

Well I called up fuji the other week with a list of about 4 things
that was wrong with my 602 and they said send it in, it would be
about 4+ weeks. I was heart broken so the lady said check with one
of there authorized repair centers and see what there wait was.

So I called a repair center up in DC and they asked me what was
wrong and said it would be not problem at the most 1.5 weeks of
down time. So I was so excited I said I would just drive it up
(about a 3.5 hour drive one way) that day.

When I got there, the rapairmans story changed, he said then 2
weeks. So I said ok, that is still better than 4+ weeks. So I left
happy...

Well a week later they call me up and tell me they cant fix it, so
its going to get shipped to FUJI in NJ. I was MAD, but if thats got
to be done, well send it.

The problem is now I have to pay shipping up to Fuji in NJ,
shipping back to DC to them, and then shipping to me. Orginally all
I was suppose to pay was shipping one way, whether it would be
shipping it there, or shipping it back to me. So instead of $10,
its turned in to about $40+ ($15 + $15 + $10+?).

The worst part is they are sending it regular mail. So I will
probably have to add another 2 weeks (up and back to them and me)
to that 4+ weeks of repair for shipping it all over the place.

I feel like there giving me the shaft, do you think so? Should I
report this to someone at Fuji or is this the normal deal. I
thought Fuji paid for shipping back.

I also asked if they could ship it directly to me from Fuji in NJ,
but the authorized repair place said no, they review all repairs
that was sent to them. Sounded like he was just trying to get
another $25 out of me since, Fuji should just direct ship it back
to me.

What do you think?

Click to expand...

Hi James,

I sent my S602 into the closet authorized repair center after
calling them to verify the procedure and check the down time. I got
it back today, about 2 1/2 weeks later. Not too bad timewise! The
problems I sent it in for were corrected, but now the telephoto
zoom rocker button was flopping around in the case. The zoom
worked, but I was a little aggravated since it was fine when I sent
it out. I called the repair center and explained the problem. No
matter what I said or who I talked to, I have to pay at least the
shipping back to them. They said it would be corrected first, once
they received the unit, but I already paid round-trip shipping once!

I can understand your frustration and hope it goes well for you.

Curt

Curt Sorrentino said:

--

Click to expand...

Curt Sorrentino said:

Olympus C-2100 - C-700 & Fuji S602
Canon TL-55(1.4X),B-300,TCON-14, A-200, C-180,
C-210, Tiffen .7X WA, & Adorama 2X Teleconverter
If they make it, I STACK-IT
Dreaming about a MORE POWER

Click to expand...

James C. Whiteside III · Dec 3, 2003

steve wilkes said:
hmmm you need to buy some proper cameras....

Whats up with this? This has nothing to do with camera manufactures or camera models.

As soon as you find a camera that NEVER breaks or NEVER needs service let me know.

If your implying that those few lettered cameras in your sig are PROPER cameras, then you need to call your company up and see how they stack up. Been there, worked there, and left there...

By the way go see how Webster defines PROPER and tell me how well your word fits. This is the kind of stuff that causes more gripe that its worth. Please man, its the season to be jolly, not a @#!$
--
Olympus C-2100 - C-700 & Fuji S602
Canon TL-55(1.4X),B-300,TCON-14, A-200, C-180,
C-210, Tiffen .7X WA, & Adorama 2X Teleconverter
If they make it, I STACK-IT
Dreaming about a MORE POWER

James C. Whiteside III · Dec 3, 2003

Mike Chinnock said:
Jim contracted with some shop to repair the camera.

Some repair shop??? Did you read, they were a authorized repair center that FUJI recommended. That means they follow all the same rules as FUJI does and all of FUJI's rules apply to them as well. I feel this is a long ways away from SOME SHOP.

Mike Chinnock said:
He was not
required to do this after being told 2 weeks, instead ot the 1.5
weeks estimate over the phone, nor was Jim required to authorize
the shop shipping the camera back to Fuji ... Jim could have simply
said "Never mind, I'll pick up my camera." But he did not. He took
a gamble the shop could fix it cheaper and faster than Fuji,

Took the gamble, what are you talking about, this is suppose to be a authorized Fuji repair center. There is no gamble in that, its just what Fuji is advertising that one with a defective camera should do.

And as far as the FASTER & CHEAPER deal I am also lost. With the camera still being under warrenty with FUJI they fork 100% of the bill. The repair center may be faster, but thats besides the point.

Mike Chinnock said:
Go easy on the repair shop .... You don't
like Fuji's repair service ... fine, then buy a canon, but why beat
up the repair shop ?

1 I have yet yet to do anything to the shop, they are the ones giveing me the shaft

2 Why should I go easy, just give me a few reasons

3 Been to Canon, Work for tech support there, and guess what I dont own one for that simple reason. Dont get to excited about that point.

4 Why beat up the repair shop? Well I am a long ways from beating them up, but one they are not doing what a Fuji Repair center is, thats why!

--
Olympus C-2100 - C-700 & Fuji S602
Canon TL-55(1.4X),B-300,TCON-14, A-200, C-180,
C-210, Tiffen .7X WA, & Adorama 2X Teleconverter
If they make it, I STACK-IT
Dreaming about a MORE POWER

James C. Whiteside III · Dec 3, 2003

jkirk@oz said:
Can you tell me what the 4 issues were?

Well the main reason I sent it back was the power ribbion was flipping out. I talked to you about it, if you remember the zoom button was going crazy.

The other thing was dead pixels on LCD, this was from day one though, I have just been living with them and waiting for a reason to send it back. Nothing major but about 5 spots that drove me crazying when trying to review photos on LCD.

Third was a focus problem. This use to not happen, but after shoting around salt water constinly for about 3 months I noticed that it would often focus 5-10' beyond the actually focus lock. Have yet to figure out what has caused this.

4th thing was just a small problem. It was the power button, it had gotten loose over the year of use. I think as we talked about earlyer this is a humidity and battery problem.

jkirk@oz said:
IF you do ever have more problems or want to do it yourself, Ask
HERE FIRST. I can help you with any question you have. Keeping
fingers crossed for ya.
JKirk

I should have taken your advice to begin with, but since it was still under coverage I figured I would go ahead and send it in. But next time I will think about it a little harder.
--
Olympus C-2100 - C-700 & Fuji S602
Canon TL-55(1.4X),B-300,TCON-14, A-200, C-180,
C-210, Tiffen .7X WA, & Adorama 2X Teleconverter
If they make it, I STACK-IT
Dreaming about a MORE POWER

Mike Chinnock · Dec 3, 2003

Ernie S. said:
np

--

I found nothing new with what Jim experienced .... sounds routine .... no cause to raise a battle cry I'm thinking.

Happy Shooting !

Mike Chinnock
-----

Sanyo VPC-X350 HP C912 Fuji S602
Kenko VC-200HI Oly TCON-17
Sunpak 611 Vivitar 91
HP Photosmart P1000, 7550

Mike Chinnock · Dec 3, 2003

James C. Whiteside III said:
Mike Chinnock said:

Jim contracted with some shop to repair the camera.

Click to expand...

Some repair shop??? Did you read, they were a authorized repair
center that FUJI recommended. That means they follow all the same
rules as FUJI does and all of FUJI's rules apply to them as well. I
feel this is a long ways away from SOME SHOP.

Jim I'm not going to play "I'm right, you're wrong." I don't agree with your logic, or your assertions of what "Fuji's rules may, or may not mean, and how they might apply to a dealer. You seem to read a lot into a recommendation. I have learned to be more cautious is all.

James C. Whiteside III said:
James C. Whiteside III said:

He was not
required to do this after being told 2 weeks, instead ot the 1.5
weeks estimate over the phone, nor was Jim required to authorize
the shop shipping the camera back to Fuji ... Jim could have simply
said "Never mind, I'll pick up my camera." But he did not. He took
a gamble the shop could fix it cheaper and faster than Fuji,

Click to expand...

Took the gamble, what are you talking about, this is suppose to be
a authorized Fuji repair center. There is no gamble in that, its
just what Fuji is advertising that one with a defective camera
should do.

As I said, I have adopted a different perspective over the years. OK you did what you were suppose to do, the way someone else told you to do it, why ***** now ? You paid the price they told you to also. Did you ask the shipping terms at the time you took the camera in ?

James C. Whiteside III said:
And as far as the FASTER & CHEAPER deal I am also lost. With the
camera still being under warrenty with FUJI they fork 100% of the
bill. The repair center may be faster, but thats besides the point.

Does not sound to me like Fuji picked up all the cost. My car costs roughly $.75 per mile ... I guess you did 400 miles taking the camera in ... that would register $300 in my book, not including the time spent. The postage seems the lesser cost to me. It sure strikes me as a cheaper route to send it to Fuji at the start, and saving 4 or 5 hours of time driving strikes me as faster also.

James C. Whiteside III said:
James C. Whiteside III said:

Go easy on the repair shop .... You don't
like Fuji's repair service ... fine, then buy a canon, but why beat
up the repair shop ?

Click to expand...

1 I have yet yet to do anything to the shop, they are the ones

giveing me the shaft

2 Why should I go easy, just give me a few reasons

3 Been to Canon, Work for tech support there, and guess what I

dont own one for that simple reason. Dont get to excited about that
point.

4 Why beat up the repair shop? Well I am a long ways from beating

them up, but one they are not doing what a Fuji Repair center is,
thats why!
--

1 You feel like you got the shaft I think quite different from someone giving you the shaft. I think from what was said you made open eyed, conscious decisions. Am I wrong in this ?

2 It is a nice thing to do, it might make you feel a little better, there is too much hostility in the world as it is .... don't sweat the small stuff ....

3 Interesting disclosure ... so maybe try Olympus ?

4 That seems to be the crux ... "... they are not doing what a Fuji Repair center is," So we can let it rest, as we certainly seem to have differing perceptions of what a Fuji repair shop is.

Anyway .... good luck with your issue with Fuji .... Oh since you are on the inside at Canon, for the record, how would they handle such a scenario ?

--
Happy Shooting !

Mike Chinnock
-----

Sanyo VPC-X350 HP C912 Fuji S602
Kenko VC-200HI Oly TCON-17
Sunpak 611 Vivitar 91
HP Photosmart P1000, 7550

James C. Whiteside III · Dec 3, 2003

Mike Chinnock said:
Jim I'm not going to play "I'm right, you're wrong." I don't agree
with your logic, or your assertions of what "Fuji's rules may, or
may not mean, and how they might apply to a dealer. You seem to
read a lot into a recommendation. I have learned to be more
cautious is all.

Again thats why we live in America, we can have our own thoughts and express them as we please. The way it looks I am looking North and your looking South. With that comming into play we are never going to meet, so we are just going to have to face that.

Mike Chinnock said:
Does not sound to me like Fuji picked up all the cost. My car costs
roughly $.75 per mile ... I guess you did 400 miles taking the
camera in ... that would register $300 in my book, not including
the time spent. The postage seems the lesser cost to me. It sure
strikes me as a cheaper route to send it to Fuji at the start, and
saving 4 or 5 hours of time driving strikes me as faster also.

What kind of B$ is this? I dont know what your driving but you better check the hole in the tank. Come on .75 a mile is crazy, I am driving a gas drinking SUV and its no weres near that. I dont know what your driving, but I would bet its not getting .75 a mile, if so I would like to know why. Man I run jet fuel in my 1/4 mile rocket which is about $5 a gallon, but its not even that much a mile.

But you are right, I could have probably shipped it for a cheaper rate to DC, but the fact was I could drive it up in 4 hours, were it would take atleast 24 or more to ship. Just trying to make some time.

Mike Chinnock said:
1 You feel like you got the shaft I think quite different from

someone giving you the shaft. I think from what was said you made
open eyed, conscious decisions. Am I wrong in this ?

What was said? The last time I checked when you sign a clearly stated document, then both parties must abide by those stated rules. NO if's, and's, but's about it. Am I wrong on this?

Mike Chinnock said:
3 Interesting disclosure ... so maybe try Olympus ?

As I stated before I have yet to see a piece of equipment that does not fail some time or another. As far as Olympus goes I have played with there service to, but thats another story.

When using a digi cam to extreams you have two choices, learn to work on them, or buy good polices to cover them. The problem I have is my extended coverage does not start until Fujis stops.

Mike Chinnock said:
4 That seems to be the crux ... "... they are not doing what a

Fuji Repair center is," So we can let it rest, as we certainly seem
to have differing perceptions of what a Fuji repair shop is.

As stated before we are looking in oppsite directions, so I up for the resting.

Mike Chinnock said:
Anyway .... good luck with your issue with Fuji .... Oh since you
are on the inside at Canon, for the record, how would they handle
such a scenario ?

As posted before Been with Canon. I messed around there while in college for a part timer. I will admit there all the same, unless your able to get ahold of someone thats at the top of the ladder. Until then your just getting your chain yanked.

I will have to admit that Canon runs one of the better tech support centers in the US, but repairs are a little diffeant story.

You can race with the best, but you cant win them all. The biggest thing is dont fall or hit the wall.

--
Olympus C-2100 - C-700 & Fuji S602
Canon TL-55(1.4X),B-300,TCON-14, A-200, C-180,
C-210, Tiffen .7X WA, & Adorama 2X Teleconverter
If they make it, I STACK-IT
Dreaming about a MORE POWER

jkirk@oz · Dec 4, 2003

James C. Whiteside III said:
James C. Whiteside III said:

Can you tell me what the 4 issues were?

Click to expand...

James C. Whiteside III said:
Well the main reason I sent it back was the power ribbion was flipping out. I talked to you about it, if you remember the zoom button was going crazy.

The other thing was dead pixels on LCD, this was from day one though, I have just been living with them and waiting for a reason to send it back. Nothing major but about 5 spots that drove me crazying when trying to review photos on LCD.

Third was a focus problem. This use to not happen, but after shoting around salt water constinly for about 3 months I noticed that it would often focus 5-10' beyond the actually focus lock. Have yet to figure out what has caused this.

4th thing was just a small problem. It was the power button, it had gotten loose over the year of use. I think as we talked about earlyer this is a humidity and battery problem.

James C. Whiteside III said:
I should have taken your advice to begin with, but since it was still under coverage I figured I would go ahead and send it in. But next time I will think about it a little harder.

You did the right thing sending it in. That's getting out of control.
JKirk

Fuji repair is a CRAZY, its costing me $$$!!!

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